Aspect Named

“The Best Innovation Platform in China’s Contact Center 2013-2014”

Award Winner

Aspect Software, a leading provider of fully-integrated customer interaction management,

workforce optimization, back-office and award-winning cloud solutions, today announced that

it has recently received “The Best Innovation Platform in China’s Contact Center 2013-2014”

award from the CCCS（Customer Contact Center Standard）Committee. The Award was

presented to Aspect by Mrs Liu Xianjun, Deputy Director and Secretary General of the China

Federation of IT Promotion (CFIT) at the 12th China Call Center Awards &Summit on 15th April,

2014.

The China Best Call Centers and Best Managers Awards are sponsored by China Federation

of IT Promotion (CFIT) Customer Relationship Management Professional Committee and are

reputed as the Oscar Prizes in China’s call center industry. The CCCS Customer Contact

Center Standard Committee is representative of the leading customer service providers and

operators in the field of call center, and is committed to creat the customer service and

standards as well as the operation & management standards for the call center industry,

improve the operational performance of the call center industry and promote increases in the

operation & management levels of the call center.

Mike Ding， General Manager of Aspect Greater China, delivered a keynote speech titled “The

Contact Innovation Platform Gives You a Boost” at the conference. “Customer experience is

the starting point of the overall strategy of the organization and Aspect is very proud of having

the opportunity to work closely with the domestic companies over the years. We support the

organizations to contact the customers via all communication channels in a timely manner,

keep delivering best customer experience and allow the organizations to gain the upper hand

in fierce competition with Aspect’s fully integrated customer contact center platform”, said Ding,

“ We are extremely proud of having been recognized by CCCS in these areas and will continue

our efforts to share with the domestic companies the world’s most valuable experience.”

Aspect’s fully integrated software platform unifies the three most important pieces of 3 modern

contact center management solution: customer interaction management, workforce

optimization and back office, allowing the organizations to capitalize on existing technology

investments. Such flexible and forward-looking design approach can help improve the

business efficiency, reduce the cost of ownership and increase the customer loyalty and

market share.

For more information about the China Best Call Centers and Managers Awards, visit

http://www.cccschina.com/news_xq-252-hzhd.html.

About Aspect

Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. As the global leader in customer engagement solutions, our unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today's top brands in aviation, financial services, healthcare, manufacturing, telecommunications and retail.

Wherever you're looking to remove communication and workflow barriers or automate more productive business processes, Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments so you can put the contact center squarely at the center of the customer experience. See more at www.aspect.com