ask me three center for healthy aging 12 5 2016 (6)
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Transcript of ask me three center for healthy aging 12 5 2016 (6)
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Ask Me 3A Program to Empower One Patient at a Time
by Improving Health Literacy and Communication
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HTN diabetes CHF COPD
KIDNEY FAILURECHFCAD
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• 23% of those adults 65 years old or older are below basic health literacy levels.
• 39% of those over 75 years old are at below basic level of health literacy.
• When compromised by stress or illness, even these few health literate are challenged by more health care information and taskshttps://health.gov/communication/literacy/issuebrief
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1. What is my main problem?
2. What do I need to do?
3. Why is it so important for me to do this?
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Clear Communication
Improved Health Literacy
Improved Quality of Life
Increased Patient and Provider Satisfaction
Improved Safety
Decreased Cost
Reduced Hospitalizations
Ask Me 3
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Implementation DetailsVideo https://www.youtube.com/watch?v=B3EB-icaNKQ
Brief PPT presentation
Ask Me 3 Pad
Teach back with role playing
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OVERWHELMED EMPOWERED
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References• AHRQ Health Literacy Universal Precautions Toolkit. (2015). Agency for Healthcare Research and Quality,
Rockville, MD. Retrieved from http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/index.html
• American Association for Retired Persons. (2009). Chronic Care: A Call to Action for Health Reform. Retrieved from http://assets.aarp.org/rgcenter/health/beyond_50_hcr.pdf
• America's Health Literacy: Why We Need Accessible Health Information. (2008). Retrieved from http://health.gov/communication/literacy/issuebrief/
• Cegala, D. J., Post, D. M., & Mcclure, L. (2001). The Effects of Patient Communication Skills Training on the Discourse of Older Patients During a Primary Care Interview. Journal of the American Geriatrics Society, 49(11), 1505-1511. doi:10.1046/j.1532-5415.2001.4911244.x
• Institute of Medicine. Best care at lower cost: the path to continuously learning health care in America. Washington, DC: The National Academies Press, 2013
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References• Kickbusch, I., Pelikan, J. M., Apfel, F., & Tsouros, A. D. (2013). Health literacy: The solid facts. World Health
Organization
• National Patient Safety Foundation. (2016). Ask Me 3: Good Questions for Your Good Health. Retrieved from http://www.npsf.org/?page=askme3
• Nutbeam, D. (2008). The evolving concept of health literacy. Social Science & Medicine, 67(12), 2072-2078
• Registered Nurses' Association of Ontario, (2012a). Facilitating client centred learning. Retrieved March 02, 2016, from http://rnao.ca/bpg/guidelines/facilitating-client-centred-learning
• Tran, A. N., Haidet, P., Street, R. L., O’Malley, K. J., Martin, F., & Ashton, C. M. (2002). Empowering communication: A community-based intervention for patients. Patient Education and Counseling, 52(1), 113-121. doi:10.1016/s0738-3991(03)00002-8
• U.S. Department of Health and Human Services. (2016). Quick Guide to Health Literacy. Retrieved from http://health.gov/communication/literacy/quickguide/factsliteracy.htm