Ask an Expert 2.0
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Transcript of Ask an Expert 2.0
![Page 1: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/1.jpg)
Ask an Expert 2.0Ben MacNeill
eXtension
![Page 2: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/2.jpg)
Big Picture
• Sharing/Public (opt-in)
• Groups
• Simpler assignment rules and interfaces
• Better mobile
• Better search
• Better notifications
• Evaluations
![Page 3: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/3.jpg)
What I’m Covering Today
• Groups
• Categories, Tags & Areas of Expertise
• Getting Questions into AaE
• Assignments
• Openness & Privacy
![Page 4: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/4.jpg)
Groups
• Groups were created from:
• Every widget
• Every primary “Area of Expertise”
• Question Wrangler community
![Page 5: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/5.jpg)
What can you do with Groups?
• Assign questions directly to a group
• Groups can decide if they want a “Question pool” or individual assignments
• Define geographic region and only accept questions that match it
• Decide if the question submitter has the choice to make their question public.
![Page 6: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/6.jpg)
Categories, Tags & Areas of Expertise
• The category hierarchy (49 terms and growing) didn’t work well.
• Each expert’s “areas of expertise” have been converted to tags for that expert.
• Sub-categories for each “area of expertise” have been converted to tags for that group.
• The tagging UI is designed to make it easy to use existing terms.
![Page 7: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/7.jpg)
Getting Questions into AaE
• Current model
• the multi-purpose Ask form on www.extension.org
• Individual Ask widgets embedded in thousands of pages across the web
![Page 8: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/8.jpg)
The Goal
• The trend: widget submissions are outstripping www submissions
• Continue to increase the number of questions that come in through dedicated widgets
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How• Existing widgets
• Group’s Ask form (each group has a dedicated URL)
• A generic Ask form (which sends questions directly to the QW group)
• Every piece of content on www will have a link to the group’s Ask form or include its embedded widget.
![Page 10: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/10.jpg)
Question Wranglers
• Will handle groupless questions
• Will handle location non-matches
• Use the new reassignment UI to assign to the best Group or Expert
![Page 11: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/11.jpg)
Simplified Rules
• Questions from widgets or via Group Ask pages are assigned to that Group.
• UNLESS the group has defined a geographic area. Non-matches go to the QW Group.
• Questions submitted through the generic Ask form are assigned to the QW group
![Page 12: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/12.jpg)
Automatic vs Manual
• Automatic assignments are only based on question source (i.e. which widget/form) and geographic location.
• Manual reassignments use tags and/or geography to find a matching group or expert.
![Page 13: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/13.jpg)
Groups and Experts
• Define locations (for automatic assignments)
• Define tags (for manual assignments)
• In the future, may experiment with tag-based automatic assignments
![Page 14: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/14.jpg)
Openness and Privacy
• Public sharing is opt-in
• Questions can be marked public, and are publicly searchable and browsable
• Robust GA tracking baked into Public questions
• Limited Group Expert profiles are publicly viewable
• e.g. default: Ben M.
• Ability for the public to comment
![Page 15: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/15.jpg)
Who Controls Privacy?
• The submitter can choose to make a question public
• Experts can choose to make public questions private
• Groups can choose to give submitters the option (default is private)
• All existing questions will be marked private when migrated to AaE 2.0
![Page 16: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/16.jpg)
Time Line
• 3 weeks out (hopefully)
• The demo site is running:http://dev.ask.extension.org
• The look and feel is an evolving design
![Page 17: Ask an Expert 2.0](https://reader034.fdocuments.in/reader034/viewer/2022051817/547eb005b47959c5508b4bc8/html5/thumbnails/17.jpg)
Thanks!