THE AGENCY OF CHOICEMonday, September 15, 2014

ASI HISTORYTIMELINE HIGHLIGHTS

ASI was founded in 1975.

ASI began as an employment training agency and moved in

home care services in the 1980s.

ASI HISTORYTIMELINE HIGHLIGHTS

ASI's comprehensive Home Care Training Program receives the

Retirement Research Foundation's ENCORE Award for Excellence

ASI HISTORYTIMELINE HIGHLIGHTS

From 1996 – 2003 ASI had a successful joint venture with

Rush Hospital called Rush Personal Services.

2013 – Awarded Supervisor of the Year

2014 – Awarded Home Care Aide of the Year

STAFF PROFILEAGENCY OVERVIEW

300CURRENT EMPLOYEES 95% REPRESENT

MINORITIES

60% Latino

CLIENT PROFILEAGENCY OVERVIEW

800CURRENT CLIENTS

40% African-American

Tremendous Future Growth

SNAPSHOT OF ELDERLY CARE

Why is ASI the Agency of Choice?

• Best-in-class homecare training

• Full array of homecare services

• Culturally–sensitive care delivery

All result in superior client satisfaction!

State Required ASI

24

70

Pre-Employment Training Hours

Homecare Training

• Body Mechanics

• Alzheimer’s Disease

• Traumatic Brain Injury

• HIV/AIDS

• Sexual Orientation

Specialized Training

Full Array of ServicesRespite Care Private DutyHomecare

• Grocery shopping

• Meal prep & feeding

• Bathing & grooming

• Light housekeeping

• Toileting & incontinence

care

• Turning and

repositioning if bedridden

• Assistance with exercise

• Medication reminder

• Companionship

• Assistance with money

management

• Assistance with

scheduling appointments

• Assistance with outings

and medical visits

• Companionship

Heavy Duty Chore*

• Extensive cleaning & trash

removal

• Clean oven

• Clean refrigerator

• Cleaning cabinets and

closets

• Washing Walls

• Moving and cleaning

furniture

• Closet organization

• Paperwork organization

• Annual “Spring” cleaning* Exclusive City of Chicago contract

• Transition of Care

• AM/PM Care

• Plus all homecare

services

• Individualized,

Personal Care Plan

• Seamless Care

Coordination

• 24 hour

continuous care

• Concierge service

• Hospital

companionship

• Hospital-to-Home

Package

Culturally-Sensitive Service Delivery

Homecare Aides

HispanicEnglishOther

Client Service Rating

ExcellentVery GoodGoodFair

94% Rate ASI Service Excellent / Very Good

Caregiver Rating

Excellent Very Good Fair

Award-Winning Caregivers

Recipient of Illinois Association of Community Care Program • 2013 Supervisor of the year

• 2014 Caregiver of the year

CLIENT SATISFACTION: % EXCELLENT/ GOOD/ VERY GOOD

CAREGIVER : 2008 2009 2O1O 2011RAPPORT 86% 91% 92% 91%CONCERN 79% 99% 99% 99%RESPECT 67% 99% 99% 99%SENSITIVITY 74% 99% 99% 99%ATTENTIVENESS 84% 99% 99% 98%FOLLOW-UP CALLS 61% 99% 99% 98%RESPONSIVENESS 81% 99% 98% 98%RELIABILITY 77% 98% 99% 98%PERSONAL APPEARANCE 77% 98% 98% 98%JOB PERFORMANCE 78% 99% 99% 99%OVERALL RATING 94% 99% 98% 99%