Ashleyatrotter@hotmail.com 6551 Eagle Crest, North Richland Hills, Texas, 76180 (469) 601-7476

OBJECTIVESI’m seeking a career in a challenging, rewarding & diverse atmosphere, which

will allow me to learn new technologies and skills while utilizing my previous

experiences to improve beyond my abilities. The ideal role would be one which

was full of creative opportunities for growth and advancement and exceed

expectations to excel within the company.

. I’m eager to utilize my strong work ethic, education, and expertise in a Call

Center environment; Customer Relations and/or Mortgage.

EDUCATIONO D Wyatt High School

May 2007 Diploma Maintained a 3.4 GPA

EXPERIENCEColvin Resources Group/Nationstar Mortgage LLC Irving, Texas

Document Control Rep and/ Customer Relations July 2013 – October 2013

Verifies all documentation with regards to: income, credit, appraisal and title information. Promptly, accurately reviews and understands multiple types of

modification documents and supporting documentation, and compares modification details with the system of record, recognizing differences between

the two.

ACCOMPLISHMENTS Register, track, and ship collateral files/documents.

Explore and analyze files for missing documentation. Assist in absolving problem files and documentation associated with these

files. Run reports and scan documents in order to process lien releases.

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References Available Upon Request

ASHLEY A. TROTTER

Ashley A. Trotter

Manage multiple priorities with minimal supervision. Effective verbal and written communication skills with internal and external

customers. Successful implementation of projects and process improvements according

to established timelines and strategic direction of the company.

DSS Research Call Center Fort Worth, Texas Customer Service Rep May 2009– August 2009

Making and receiving calls to/from health-care beneficiaries on behalf of clients.

Ensuring quality of service and health plans. Provided an elevated customer

service experience to provide a loyal clientele.

ACCOMPLISHMENTS Assisted in the managing of the company database and verified, edited, and

modified members’ information. Researched, calmed and rapidly resolved client/customer conflicts to

prevent loss of key accounts. Professionally, processed 180+ calls per day.

Wal-Mart Supercenter Fort Worth, Texas Customer Service Cashier October 2009– June 2010

Responsible for handling guest complaints and compliments, returning merchandise to

shelves, accepting returns and exchanges, refunding money and maintaining a balanced

cash drawer. They may also activate gift cards, phone cards and handle requests for

money orders. Responsible for ensuring guest satisfaction during all aspects of their

shopping experience. Primarily involves engaging with customers and assisting in sales.

ACCOMPLISHMENTS Greeted customers and determined their needs and wants

Discussed type, quality and number of merchandise required for purchase Recommended merchandise based on individual requirements

Advised customers on utilization and care of merchandise Provided advice to clients regarding particular products or services

Explained the use and advantage of merchandise to customers Answered customers’ queries and concerns

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References Available Upon Request

Ashley A. Trotter

Showed the live working of merchandise Quoted prices and discounts as well as credit terms, trade-in allowances,

warranties and delivery dates Prepared sales contracts and accepted payment through cash, cheque and

credit card Maintained sales records for inventory control

Assisted in display of merchandise

SKILLS Possess exceptional analytical skills, communication abilities (both oral and

written), and customer services and interpersonal relationship skills.

Achievement-focused professional with exceptional leadership skills.

Detail-oriented with ability to manage multiple projects simultaneously.

Customer-focused problem solver, who effectively handles difficult situations.

Build relationships that lead to improved communication and productivity.

Maintain documentation related to analysis of extensive amounts of data.

Utilize information to develop and present complex, detailed reports. Proficient Navigator in MS Office (Word, Excel, PowerPoint, Access,

Outlook) Doctrack, and Lotus with strong typing/data entry skills Capable individual contributor with flexibility to work efficiently and

cooperatively within team environment Strong organizational skills

Ability to evaluate and prioritize day to day tasks and projects Recognizes when to escalate situations to management for resolution

Attention to detail, accuracy with numbers and efficiency in completing multiple-tasks

Apply logical analysis to research tasks Ability to maintain strict confidentiality

Understanding of various pay types and respective handling Ability to sit or stand for long periods and lift 25 pounds

Ability to work OT if needed

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References Available Upon Request

Ashley A. Trotter