Ashley Marie Anthonyashleymarieanthony@gmail.com.305-967-1262

Education Florida International University Miami, FLBachelor of Arts in Psychology

Relevant Courses: Social and Personality Development, Psychotherapy, Introduction to Management, Marketing Fundamentals

Work Experience July 2015 to Present Bank of America Miami, FLTeller

Accurately and efficiently process transactions such as customer deposits, payments, withdrawals, issuing cashier's check and money orders.

Create a connection and develop rapport with customers to provide outstanding, personalized service.

Exceed sales goals by uncovering client’s financial needs and referring them to the appropriate teammate with the expertise to meet their needs.

Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers.

Manager’s absence and assists tellers with identifying and correcting out-of-balance conditions.

Follow established policies, procedures and guidelines to protect both the customers and the bank.

Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager when appropriate.

June 2014 to Aug 2014 Victoria Secret Miami, FL Cashier

Met daily goals and sales targets by discovering the needs of customers and recommending the right products and services.

Accurately managed and balanced a cash drawer and processed transactions such as taking payments in exchange for items sold.

Ensured proper opening and closing procedures were completed including organizing products on shelves for next business day.

Ensured customers were acknowledged, greeted and given a warm welcome to the store and attended to quickly and professionally.

June 2013 to Aug 2013 Coach Factory Store Miami, FLCashier

Greeted customers entering store, answered basic customer inquiries regarding products and gave detailed information on promotions.

Operated cash register and processed payments with accuracy, professionalism and a high level of customer service.

Performed various opening and closing procedures including restocking shelves and maintaining a clean working area.

Effectively engaged with customers throughout their entire shopping experience and ensured customers’ experienced were exceeded.

Affiliations/

Leadership

Omega Phi Chi Multicultural Sorority - President 2014-2015 Florida International University Alumni Association

References Available upon request