Asheesh Mehra, Infosys & Mark Leigh, Hudson - Journey to BPO
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Transcript of Asheesh Mehra, Infosys & Mark Leigh, Hudson - Journey to BPO
The Multiplier Effect:O th J t BPO 3 0On the Journey to BPO 3.0
Asheesh Mehra AVP & Head of BPO APAC Sales InfosysAsheesh Mehra, AVP & Head of BPO APAC Sales, InfosysMark Leigh, CFO, Hudson Australia & New Zealand
Agenda
BPO Grows Up:BPO Grows Up: Past, Present and Future
The Multiplier Effect:Next Generation BPONext Generation BPO
Getting Started on the Journey:Getting Started on the Journey:The Hudson Experience
2
BPO grows up: Past
BPOBPO 1.01.0(1996-2005)(1996-2005)
BPO a tool to...
RunTh B ito... The Business
Bydelivering... Lower Costs
Price model FTEs
Tool set • Six Sigma• Lean
Delivery Hub
IT integration Sil d
3
IT integration Siloed
BPO grows up: Present
BPOBPO 1.01.0(2000-2005)
BPO 2.0BPO 2.0(2005-2010)(2000-2005) (2005-2010)
BPO a tool to...
RunThe Business
GrowThe Business
Bydelivering...
Lower Costs
• Better Customer Experience
• Improved Cashflow
Price model FTEs Transactions
Tool set • Six Sigma • Re-engineeringTool set • Six Sigma• Lean
• Re-engineering• Technology Tools
Delivery Hub Spokes
IT i t ti Sil d C t d
4
IT integration Siloed Connected
What’s next?
5
BPO grows up: Future
BPOBPO 1.01.0(2000-2005)
BPO 2.0BPO 2.0(2005-2010)
BPO 3.0BPO 3.0(2010+)(2000-2005) (2005-2010) (2010+)
BPO a tool to...
RunThe Business
GrowThe Business
Transform The Business
Bydelivering... Lower Costs
• Better Customer Experience
• Improved Cashflow
• Faster Time to Market• New Revenue
Opportunities• Reduced RiskCashflow • Reduced Risk
Price model FTEs Transactions Business OutcomesTool set • Six Sigma • Re-engineering • Domain Expertise
• Solutionsg• Lean
g g• Technology Tools • Solutions
• BenchmarkingDelivery Hub Spokes EdgeIT integration Sil d C t d I t t d
6
IT integration Siloed Connected Integrated
Agenda
BPO Grows Up:BPO Grows Up: Past, Present and Future
The Multiplier Effect:Next Generation BPONext Generation BPO
Getting Started on the Journey:Getting Started on the Journey:The Hudson Experience
7
GFC also changed market expectations…
• Take my costs out faster• Take my costs out faster..• Give me better agility to
cope with fast changing business cycles...
• I need your model to be more flexible
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more flexible...
Beyond optimisation: the Multiplier Effect
1 x 1 = 3?Process Industry-Process
Excellencedust y
Specific Solutions
End-to-EndBusiness O tEnd-to-End
PlatformsOutcomes
(not Op Metrics)
9
Agenda
BPO Grows Up:BPO Grows Up: Past, Present and Future
The Multiplier Effect:Next Generation BPONext Generation BPO
Getting Started on the Journey:Getting Started on the Journey:The Hudson Experience
10
Backgroundde
r Infosys ent
Hudson on HR
e P
rovi
d Infosys
The
Clie Hudson
Australia& NZ he
Sol
utio HR
Business PlatformTh & NZ Th Platform
11
Why Hudson got started
Choosing aThe challenge
Choosing a partner and a solutiong a solution
TheThe business
casecase
12
Things to consider
13
Questions?
14
Thank You
“The contents of this document are proprietary and confidential to Infosys Technologies Ltd. and may not be disclosed in whole or in part at any time, to any third party without the prior written consent of Infosys Technologies Ltd.”
“© 2010 Infosys Technologies Ltd. All rights reserved. Copyright in the whole and any part of this document belongs to Infosys Technologies Ltd. This work may not be used, sold, transferred, adapted, abridged, copied or reproduced in whole or in part, in any manner or form, or in any media, without the prior written consent of Infosys Technologies Ltd.”