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 Computer Services

IT Technical Support Proposal

Contact: Courtney Pelzel

210-497-1424Toll Free 1-800-604-4307

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About ASAP Computer Services

ASAP Computer Services is a San Antonio based ITService business. We have been locally owned andoperated for over 10 years proudly serving andmeeting the needs of the San Antonio business

community. We a proposing an outsourced computerhardware and service contract that meets yourspecific customer needs. We have the flexibility tocustomize our service contracts to encompassvarious needs and requests from our customers. Wethank you for this opportunity and look forward to along lasting business relationship.

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 • Option 1 – 

Service Contract Location Coverage

1. Corporate Office- Server room and warehouse, 10903 Industry Drive

2. Retail Locations, 48 front locations

Service Hours

9am-9pm C.S.T. Monday through Saturday

Business Critical Response Time

1 hour or less within Bexar county, 2 hours or less outside BexarCounty

Non-Business Critical Response Time

3 hours or less within Bexar county, 6 hours or less outside Bexarcounty

Maximum Service Frequency

Not to exceed 5 concurrent service incidents per week

Dust-Off and Maintenance Schedule 

Corporate office and Server room – Bi-Weekly

Retail Locations and Warehouse - Quarterly

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• Option 2 - monthly

•   Service Contract Location Coverage

• Corporate Office- Server room and warehouse

10903 Industry Drive, San Antonio, Texas, 78217

 – Service Hours

 – 9am-9pm C.S.T. Monday through Friday

Business Critical Response Time

 – 1 hour or less within Bexar county.

 – Non-Business Critical Response Time

 – 3 hours or less within Bexar county.

 – Maximum Service Frequency

 – Not to exceed 4 concurrent service incidents per week

 – Dust-Off and Maintenance Schedule 

 – Corporate office and Server room – Bi-Weekly

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• Option 3 - monthly

•   Service Contract Location Coverage

• Corporate Office- Server room Only

10903 Industry Drive, San Antonio, Texas, 78217

 – Service Hours

 – 9am-5pm C.S.T. Monday through Friday

Business Critical Response Time

 – 1 hour or less within Bexar county.

 – Non-Business Critical Response Time

 – 3 hours or less within Bexar county.

 –

Maximum Service Frequency

 – Not to exceed 3 concurrent service incidents per week

 – Dust-Off and Maintenance Schedule 

 – Corporate office Server room only – Bi_Weekly

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IT Support and Process

Capabilities

• ASAP Computer services supports the following POSsystems; ALOHA, Retail Pro and Quickbooks POS

• ASAP offers our professional technicians who are DELLcertified system experts as well as MicroSoft CertifiedProfessionals.

• Our expert technicians provide the following:• Administer your servers and networks

• Provide desktop support for your users

• Remotely diagnose and troubleshoot minor issues

• Leverage single-call accountability for DELL and other vendors.

• Minimize downtime and protect against outages

• Accelerate recovery.

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References and Contact

Information

• References

• La Paz Healthcare

David Dickinson, VP of Operations. 210-214-0560

Basil Castelyn, COO 210-771-9001

Advantage Infusion services

Ed Lee, CEO. 210-599-7276

Cathie Monsive, CFO. 210-599-7276

Watson Management Co.

Mark E. Watson, President. 210-824-4546

Rita Stitch, Executive Assistant. 210-824-4546

The Garden Center

Wayne Harrell, President. 210-647-7900

Fisher and Heck Architectural Firm

Clarence Holloway, Systems administrator. 210-299-1500

Victory Sports

Mike Ramirez, President. 210-684-1333

• Contact Information

• ASAP Computer Services

• Courtney Pelzel, Senior Field Tech and Client Solutions

• Office -1-800-604-4307 Cell- 210-415-2753

• Fax – 210-492-0747

• E-mail- asap@asapcomputerservices.com

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Confidentiality

This document contains information and data that ASAP Computer services (“ASAP”) considers confidential

and proprietary (“Confidential Information”) and is being provided to the Gabriel’s Wine and Spirits solelyfor informational purposes. Confidential Information includes, but is not limited to, the following:

• Corporate and infrastructure information about ASAP Computer Services;

•ASAP Computer Services methodology, processes, capability and quality standards;

•Pricing, payment terms, estimates and other cost related information, if applicable.

Recipient agrees that Confidential Information shall only be made available to its personnel on a need-to-

know basis and shall not be duplicated, used or disclosed, in whole or in part, for any purpose, other than toevaluate this information package, without the specific prior written permission of ASAP Computer Services.

Copyrights

The entire content of this document is subject to copyright with all rights reserved. All copyrightable textand graphics, the selection, arrangement and presentation of all information and the overall design of thedocument are the sole and exclusive property of ASAP Computer Services.

Copyright 2009 ASAP Computer Services. All rights reserved.