Arun Pillai
5
Arun Pillai Deira, Dubai Microsoft Certification ID: 10590517 Mob: +971-50-3279546 Email: [email protected] Skype ID: [email protected] Objective Seeking system administrator/IT Support role with a reputed organization, where my skills and knowledge can be utilized along with a career growth. Profile Summary Trained and experienced IT professional with 7 Years of experience in IT Infrastructure management and end user support in onsite and remote delivery model. Capable of installing, maintaining and managing a wide variety of hardware and software. A good performer and team player with good technical skills, with the ability to understand, evaluate and respond to IT Infrastructure incidents and problem management. Skills Virtualization : VMware vSphere 5.1 & 5.5. Server OS : Windows 2008R2 & 2012 Server. Client OS : Windows 7, 8 & XP Professional. Hardware : Laptop, Desktop, Multi-functional printer, Server Ticketing Tool : HPSM & BMC Remedy Work History Organization : Hewlett-Packard Global Soft Pvt. Ltd, Bangalore Designation : Technical Solution Rep II Period : 1st Feb 2012 to 27 th April 2015
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Arun Pillai Deira, Dubai Microsoft Certification ID: 10590517Mob: +971-50-3279546Email: [email protected] Skype ID: [email protected]
Objective
Seeking system administrator/IT Support role with a reputed organization, where my skills and knowledge can be utilized along with a career growth.
Profile Summary
Trained and experienced IT professional with 7 Years of experience in IT Infrastructure management
and end user support in onsite and remote delivery model. Capable of installing, maintaining and
managing a wide variety of hardware and software. A good performer and team player with good
technical skills, with the ability to understand, evaluate and respond to IT Infrastructure incidents
and problem management.
Skills
Virtualization : VMware vSphere 5.1 & 5.5.Server OS : Windows 2008R2 & 2012 Server.Client OS : Windows 7, 8 & XP Professional.Hardware : Laptop, Desktop, Multi-functional printer, ServerTicketing Tool : HPSM & BMC Remedy
Work History
Organization : Hewlett-Packard Global Soft Pvt. Ltd, BangaloreDesignation : Technical Solution Rep IIPeriod : 1st Feb 2012 to 27th April 2015
Roles and Responsibilities: Responsible for Remote Level 2 support(Operating system, MS office, Lync, IE, Java, etc ) Software Installation and troubleshoot. Mailing application installation and configuration (Lotus notes and MS outlook). Network printer and local printer installation and troubleshoot. Network management ( Data port , Hub room connectivity issue) Cabling and hub room patching. Citrix client installation and troubleshoot. Installation and Configuration of vSphere version 5.1 & 5.5 (ESXi and vCenter server). Deploy virtual machines from template and allocate resources. Performing Snapshots and Cloning.
CPU Performance Monitoring and Service monitoring. User ID, Mail Group, Security group creation and management. Network printer installation and configuration Security patch and software distribution management using SCCM. Hardware support (Laptop/desktop). Incident and service request management with using HPSM.
Organization : Maersk Global Service Center. Chennai Designation : Senior Officer (IT)Period : 17th May 2010 to 31st Jan 2012
Roles and Responsibilities: End user application support (MS office, Standard and Non-standard
software)
User ID creation, Mail group creation and security group creation.
Group policy management.
Cisco any connect (VPN) installation and troubleshoot.
End User application support using MSTC, MSRA, etc.
Hardware installation and support (Laptop/desktop/Printer)
LAN connectivity troubleshoot.
Citrix client support
Troubleshooting MS Office, Windows 7 & 8.
PC performance issue System hardening and patch update.
Incident Management using remedy 7.5.
Organization : Inknow Tech Private LimitedClient : Mphasis India Pvt. Ltd. Bangalore (Contract )Designation : Desktop Support Engineer Period : 4th Oct 2007 – 31st Jan 2010
Roles and Responsibilities: Operating system Installation Windows XP, windows Server 2003
Hardware installation and troubleshoot (Desktop, Laptop, Projector,)
PC reimage with RIS server
Printer installation and management
McAfee Epo client installation and management
Remote administration using Dmware, Net meeting and RDP.
Software installations, Licenses management.
Network troubleshot and System hardening & patches updates.
Organization : Picasso Picture (I) Pvt. Ltd. Mumbai
Designation : Office Administrator,Period : Dec 1999 – April 2007Role & Responsibility: Account management, Correspondence with banks, Bank reconciliation. Fund Management in film production unit, Coordination with artist and shoot schedule, Software installation like Tally, MS Office, Adobe etc., Tally data backup
Organization : Italia Marbles & Granites. Tiruvalla Designation : Office Administrator,Period : Feb 1997 – Sept 1999
Role & Responsibility: Sales and accounts management. Correspondence with banks, Bank reconciliation.
Educational qualification
Bachelors of Arts : M.G University, Kerala, 1993-1996
Training and Certifications
VMware ESXi 5.5 Training Vepsun Technologies 2014
MCSA Microsoft Certification 2014
Computer Hardware/Networking Training CMS Computers, 2006
MCSE Training CMS Computers, 2006
Diploma in Computer Application CT&T, Thiruvalla, 1997
Personal Details
Date of Birth : 10/11/1975
Marital Status : Married
Passport Number : H0405034
Reference : Mr. Login Peter
Declaration:
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Place : DubaiDate : (Arun Pillai)
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