Artificial Solutions & Teneo 4 · & Customer Service, Frost & Sullivan’s Enabling Technology...
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Artificial Solutions & Teneo 4 Making Technology Think Sept 2015 Company Profile
Transcript of Artificial Solutions & Teneo 4 · & Customer Service, Frost & Sullivan’s Enabling Technology...
Artificial Solutions & Teneo 4
Making Technology Think
Sept 2015
Company Profile
Artificial Solutions & Teneo 4
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Contents
Company Overview..................................................................................................................................... 3
The NLI Opportunity.................................................................................................................................... 3
Technology Overview ................................................................................................................................. 4
Key Features of Teneo 4 ............................................................................................................................ 5
Fully-integrated platform covering entire NLI application development lifecycle ................................... 5
Multi-lingual, multi-platform, multi-channel, multi-modal NLI applications ............................................. 5
Powerful natural language understanding .............................................................................................. 6
Natural language analysis and insight .................................................................................................... 6
Graphical approach to building NLI applications .................................................................................... 6
Advanced integration and modularization capabilities ........................................................................... 7
Data-driven implementation methodology .............................................................................................. 7
Summary ..................................................................................................................................................... 8
Contact
Andy Peart, CMO, Artificial Solutions
Cell: +44 78 80 540 715
Email: [email protected]
Twitter: @AndyPeart
Web: www.artificial-solutions.com
Blog: www.nlinews.com
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Company Overview
Artificial Solutions is an established leader in Natural Language Interaction (NLI), a form of Artificial Intelligence that
enables people to converse with applications and services running on computers, mobiles, wearables and other
electronic devices in a humanlike, intelligent manner.
The company’s patented technology, Teneo, is an ultra-rapid NLI development and analytics platform that allows
business users and developers to collaborate on creating sophisticated natural language applications in record time
without the need for specialist linguistic skills.
Additionally, the capability of Teneo to understand, analyze and interpret millions of free-format natural language
conversations enables clients to uncover unprecedented levels of understanding on consumer views, opinions and
requirements.
Teneo is already proven across millions of natural language conversations annually in deployments in 26 countries,
supporting 35 different languages for clients including Vodafone, Shell, TAP, Telenor and DHL. Additionally, it has
been successfully used to deliver successful natural language UI applications for a range of uses across IoT, home
automation and automated technical support.
The NLI Opportunity
Consumer demand for natural language based applications and interfaces is at a tipping point and is forecasted to
grow to US $13.4 Billion by 2020 (CAGR: 18.4% 2015-2020)1. This is driven by consumers who expect technology
not just to hear them, but to understand them and react intelligently.
Artificial Solutions’ Teneo platform is used by clients and partners to rapidly build intelligent natural language
applications across multiple languages, channels and platforms for speech-enabling consumer electronics across
IoT, home automation, wearables, mobiles, games and applications and to develop intelligent digital employees to
automate self-service and online sales support.
Furthermore, Teneo’s ability to capture, analyze and interpret vast volumes of unstructured conversational data
delivers ‘voice of the customer’ understanding, actionable insight and implicit personalization, an exciting
opportunity for new data-driven revenue streams.
As an NLI development and analytics platform, Teneo is used to build a wide range of natural language based
applications. Currently, the widest use of Teneo is in building second-generation intelligent virtual assistants that
are capable of holding meaningful dialogs with users to fully understand the query and respond in a consistent,
accurate manner. Alone, the global market for intelligent virtual assistants is expected to reach US $ 5.1 Billion by
2022 (CAGR: 31.8% 2015-2022)2.
1. http://www.marketwatch.com/story/natural-language-processing-market-worth-134-billion-by-2020-2015-06-15 2. http://softwaredev.itbusinessnet.com/article/Intelligent-Virtual-Assistant-Market-Expected-to-Reach-US-51-Billion-by-2022-Globally:-Transparency-Market-Research-4066620
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Technology Overview
Teneo is a complete technical platform of closely integrated modules for the development, execution and analysis
of intelligent NLI applications such as natural language UIs for a variety of connected devices, speech-enabled
mobile personal assistants and online virtual assistants for customer service and sales.
The Teneo platform and the NLI applications built using Teneo have gained numerous industry endorsements
including being named ‘visionary’ by Gartner and winning multiple awards including the Stevie Award 2015 for Sales
& Customer Service, Frost & Sullivan’s Enabling Technology Award 2014, Innovation & Excellence Award 2015,
Best Business IT Innovation of 2014, Best IoT Development Platform 2014, Online Virtual Assistants Service
Provider of the Year 2014 & Most Innovative Product of Year 2014.
A two-minute video introduces Teneo and explains more about NLI: http://www.artificial-
solutions.com/campaigns/teneo/artificial-solutions-teneo/
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Key Features of Teneo 4
Fully-integrated platform covering entire NLI application development
lifecycle
Multi-lingual, multi-platform, multi-channel, multi-modal NLI applications
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Powerful natural language understanding
Natural language analysis and insight
Graphical approach to building NLI applications
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Advanced integration and modularization capabilities
Data-driven implementation methodology
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Summary
Teneo Platform is unique
o No other tool can deliver an NLI development and analytics platform that allows non-specialists to
build and analyze highly sophisticated, speech-enabled, natural language apps; quickly!
Clients own the natural language data
o Our clients own the natural language data. Teneo provides a natural language data-feed and NLI
analytics capabilities to interpret and use the enormous volumes of natural language unstructured
data
Added value through “Big-data insight”
o Teneo interprets millions of natural language conversations sourced from NLI-apps, live-chat,
social and other natural language mediums to deliver big-data user insight. This allows our clients
to further enhance their understanding of user trends, likes, dislikes, sentiment and more through
analysis of the natural language interactions
Ongoing personalization of NLI solutions
o Real time, big-data user insight delivers implicit personalization whilst Teneo’s rapid NLI
development capabilities ensure NLI-applications are constantly improved and enhanced to deliver
ever-increasing levels of personalization and help differentiation your enterprise clients
Cross platform, device & language support
o Teneo supports 30+ languages, has the ability to quickly add new languages, runs across multiple
operating systems, is deployable on a wide range of devices and browsers and operating in multiple
modes including on-board, connected and a hybrid of the two
Provide brand differentiation
o Natural language based applications allow clients to demonstrate differentiation thru the use of
advanced NLI capabilities across the customer engagement lifecycle
Tremendous flexibility to engage
o Clients can get started quickly and easily extend the solution to new channels, languages and
domains as they move forward; simple to adjust, extend and grow!
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Artificial Solutions has customers and offices around the world.
Visit www.artificial-solutions.com/offices to find the nearest office.
Alternatively, you can find us on social media:
www.linkedin.com/artificial-solutions
www.twitter.com/ArtiSol
www.youtube.com/artificialsolutions
www.facebook.com/artificialsolutions
About Artificial Solutions
