Presentation on

Art of listening

Submitted to:Miss Ravneet Kaur Tung

Submitted by:Priya TrehanParul DhingraRajiv

Definition Purpose of listening Facts Of Listening Hearing And listening Why to be a good listener? Process of listening Types of listening Barriers How to be a good listener?

Contents

Listening is the ability to understand and respond effectively to oral communication.

It is a psychological process which requires more attention from the receiver.

Every Good Conversation starts with Good Listening.

Definition

Primary Pupose Of Listening

The primary purpose of listening is to UNDERSTAND what the other person is saying , not necessarily to AGREE with him/her.

A state of mind

An intension to listen

A method of understanding

A process of clarifying and verifying

Listening Requires?

Message

ListeningHearing

CLASSIFICATION OF LISTENING

More than 35% of businesses think listening is a top skill for success.

Less than 2% of people have had formal education with listening.

Facts Of Listening

TOTAL COMMUNICATION PROCESS

Writing 9%

Speaking 30% Reading 16% 

Listening 45%

Hearing: Hearing is With the Senses. Ears pick up sound waves which are then transported to your brain.

Listening: Listening is with the mind. Communication process and, to be successful, is an active process.

Hearing and listening

To be recognized and remember To feel valued To feel appreciated To feel respected To feel understood To feel comfortable about a want or need

WHY TO BE A GOOD LISTENER?

UnderstandingLearning

RememberingRecalling

EvaluatingJudging

RespondingAnswering

ReceivingHearing

Process of listening

Ignoring listening

Selective listening

Empathetic listening

Active listening

Types of listening

Ignoring what the speaker say completely.

It is the worst type of listening.

Ignoring Listening

Listen only the portions of talk you want to listen and don’t listen the other portions.

Selective listening

 Empathetic Listening

It based on empathy.

Here the listener share the speaker his emotions and feelings and problems.

The important type of listening.

In active listening, the receiver tries to understand what feelings, thoughts, & beliefs are being communicated and accepts it as the person’s own.

Active Listening

Hearing Attending Interpreting Evaluating Remembering Responding

Listening Is Composed Of Six Distinct Components

Physiological Barrier Physical Barrier Attitudinal Barrier Cultural Barrier Lack Of Training Bad Listening Habits

Barriers To Listening

Stop Talking Think Before Talking Use Non Verbal Communication Take Notes Give Feedback

How To Be A Good Listener

 L ook I nquire S ummarize T ake notes E ncourage N eutralize

Brief of listening