Curriculum Vitae

Arshiya KhanKhanarshi.khan4@gmail.com8390128455

My passion is building strong brands through market research to understand the customer, smart product development to tap needs and creative positioning to penetrate the target niche.

SKILLS & PROFESSIONAL DEXTERITY

Recruitment & RetentionClient servicingManpower planningOrganizational DevelopmentSourcing & screeningHRIS TechnologiesCompliancePerformance ManagementInternal & External AuditsTraining & DevelopmentEmployee RelationsInductionHR Program / Project ManagementEmployee EngagementProcess designing & implementationOrientation & On-Boarding

BEHAVIORAL SKILLS

Skills in managing the recruitment / people acquisition processConsultingCreativity & InnovationNegotiationInterpersonal skills

About me

Bharti Airtel-Nagpur

Working as Service Manager (20 Jan 2014- Till date)-

Key Responsibilities:

Handling Sales and Service parameters of clients including corporate clients and handling escalations to resolve the same.

Product promotion and brand building To work closely with Functional Heads / SPOCs to resolve cases amicably and in timely

manner. To analyze “No/Denial/Negative” response cases in an effort to find out the feasibility to

convert the same into Yes/Positive/Affirmative To carry out Root Cause Analysis and improvements for business units basis the findings of

RCA / review. To take new initiatives and improve the quality of process. Handling Escalation mails and Disputes of client Queries and resolve within TAT. Handling Qualitative analysis for postpaid and prepaid queries. Ensure Bank cash process and capital resource process with billing payments.

Genpact– Gurgaon

Human Resources and Administrative Executive,Gurgaon -(12 June 2012- 28 Dec 2014)

Co-ordinate with various teams for number of positions, job description, skills, and

qualification, desired attributes proposed compensation, job location and other relevant

details.

Sourcing of prospective candidates from job portals and employee referrals

Conduct preliminary screening with detailed telephonic interviews

Preparing and updating the trackers / records in the internal database on an ongoing basis.

Worked closely with the campus recruitment team to manage the recruiting process for

summer interns, undergraduates and graduates.

Coordinated and managed logistics for pre placement talks, dinner events and interviews

process across all campuses.

Liaison with campus coordinators for applicants resumes, photos and other details.

Prepared and sent congratulatory letters to shortlisted students and their parents

Worked on surveys, campus articles, bio cards, posters, Face book etc.

Database management and data collation for campus related recruitment activities.

Work Experience

PROJECTS HANDLED

1. “Market Research For Bajaj Allianz for management Bajaj Allianz.(Pune) for two month.”

2. “Brand Awareness & Promoting the services of Religare Technologies Ltd.(Pune)

Degree Institution/University Year of Passing

Percentage

Secondary School Pune Board of Secondary Education, 2005 68%

Higher Secondary

School

Pune Board of Secondary Education, 2007 64%

Bachelors in

Biotechnology

Sindhu Mahavidyalaya Nagpur

University

2010 67%

PGDM (Marketing

&Hr)

Indian institute Planning &

Management (IIPM), New Delhi

2012 78%

Date of Birth : 15th August, 1986

Gender : Female

Nationality : Indian

Marital Status : Unmarried

D.O.B : 21/08/1988

Languages : English, Hindi, Marathi

Address : Plot no 14 Anusaya Nagar Old Kamptee Kalaman Road, Nagpur- 17

Date : Place : Nagpur Signature: Arshiya Khan

PERSONAL INFORMATION

Academic Credentials