Submitted by:-

Mohd Arshad khan

Assessor Name:- Mrs. Rekha

Batch No.:- C-3

I give my hearty thanks to mrs.rekha our aviation faculty who helped me a lot in completing this project with perfection. I thank her for her help & guidance. She helped us understand the subject very well.I am also thankful to my parents & my friends for their co-operation.Last but not the least but I am also thankful to GOD for showing me the right path and being in my difficulty. THANK YOU…………………

•Mr. JRD TATA is know as the ‘FATHER OF INDIAN CIVIL AVIATION’.•On 8th March 1948,AIR INDIA INTERNATIONAL was incorporated.•15th June 1953 two CORPORATIONS- AIR INDIA INTERNATIONAL LIMITED & INDIAN AIRLINES CORPORATION came into formal existence.•1st Aug 1953 the AIR CORPORATION ACT was passed by the parliament, whereby all airlines in INDIA were nationalised.

When we reach the airport 2 hrs prior to the flight’s scheduled timing then the first thing which we do is we go to the IN-FLIGHT room there we do the following things:-•We sign in the register.•Then check the schedule from the board.•Then the SFS gives a briefing.•In the briefing the SFS asks questions about the first aid, safety, name of the captain with which we are flying, the flight.•Then we proceed towards the aircraft.

After boarding the aircraft we do the following things:-•Keep our baggages in the overhead bins.•Do our grooming.•Check the equipments like OXYGEN CYLINDER, MEGAPHONE, SLIDE PRESSURE, AUTO FIRE EXTINGUISHER, HALON FIRE EXTINGUISHER, WATER FIRE EXTINGUISHER.•Greet our captain & give our name & position.•Check our demo kit.

THE HIERACHY OF SERVICE:-1. Welcome/ Sweet service.2. Welcome announcements.3. Help the passenger to be seated.4. Safety demo announcement / Cabin secured5. After take off – The meal service.6. Cabin secure.7. Farewell.

Note:-In cabin secured the following has to be done:-(i) Check seat belts (fasten seat belts).(ii) Check overhead bins (No double stacking).(iii) No baggages on aisle.(iv) Seat backs upright.(v) Tray tables closed.

After landing the following things are done:-•Make the aircraft presentable & hand over to the next crew.•SFS takes de-briefing.•SFS makes a note of everything.

IMP NOTE :-BEFORE GOING FOR BRIEFING & DE-BRIEFING PLEASE ENSURE THAT YOUR GROOMING SHOULD BE PERFECT.

Flight attendants or cabin crew (historically known as stewards, air hosts/hostesses, or stewardesses) are members of an aircrew employed by airlines to ensure the safety and comfort of the passengers aboard commercial flights as well as on select business jet aircraft .AN EMPLOYEE OF AN AIRLINE WHO IS PRIMARILY AN EMPLOYEE OF AN AIRLINE WHO IS PRIMARILY RESPONSIBLE FOR THE SAFETY AND COMFORT O RESPONSIBLE FOR THE SAFETY AND COMFORT O PASSENGERS DURING THEIR FLIGHT IS CALLED A PASSENGERS DURING THEIR FLIGHT IS CALLED A CABIN CREW.CABIN CREW.

•Direct and assist passengers in the event of an emergency, such as directing passengers to evacuate a plane following an emergency landing. •Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets •Walk aisles of planes to verify that passengers have complied with federal regulations prior to take-offs and landings. •Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order. •Administer first aid to passengers in distress. •Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers. •Prepare passengers and aircraft for landing, following procedures. •Determine special assistance needs of passengers such as small children, the elderly, or disabled persons. •Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply. •Reassure passengers when situations such as turbulence are encountered.

•PLEASING PERSONALITY.•PATIENCE.. •FRIENDLY. •REPONSIBLE.•WELL GROOMED.•EMPHATETIC.•LEADERSHIP QUALITIES.•TEAM SPIRIT.•MATURED THINKING.•DISCIPLINED.•GOOD PEOPLE’S SKILL.•GOOD COMMUNICATION.•ACTS LIKE A GUIDE TO THE CUSTOMER WHO ARE NEW.•GOOD KNOWLEDGE ABOUT THE AIRLINE HE/SHE IS WORKING IN.•GOOD CUSTOMER SERVICE KNOWLEDGE.

•REMEMBER THINGS NOT ONLY SAFETY PROCEDURES BUT ALSO HOW TO HANDLE UNRULY PASSENGERS & LIST GOES ON.

•SAFETY & COMFORT OF OTHERS SHOULD BE FIRST PRIORTISED.

•SERVICE WITH SMILE•QUICK DECISION TAKER•COMPOSED AND ATTENTIVE

Admiral Nelson's Rum, Premium Merlot Coors, Beefeater Gin ,Premium Chardonnay Coors, Light Canadian, Mist  Heineken, Chivas Regal Scotch, Brandy Liquors,Molson,Finlandia Vodka, Amaretto, New Castle, Jack Daniels Black Label, Amarula ,  Courvoisier .

•Coca cola Classic•Diet Coke•Coca cola Zero•Sprite•Sprite Zero•Dasani bottled water•Canada Dry•Milk•Tea•Java city hand –roasted regular/decaffeinated coffees

Asbestos glovesThese gloves are made from the material which doesn’t catch fire and hence are used for fire fighting. It can only be used by Cabin Crew. They are kept in the CockpitSmoke Goggles Smoke Goggles are used for fire fighting. They protect the eyes from smoke. They are kept in Cockpit

Fire axe These are also called Crash axe, they are used for removing the obstacles that block the passage. They are kept in cockpit.

Megaphone It is used to address the passengers during emergency when the PA system is not working.

Fire extinguisher These are used to extinguish the fire. They are of two types (a)Halon (b) Water

Portable oxygen cylinders: They are used during emergencies and have two types of mask (a)Full face (b)First aid

First-aid kit First aid kit is valid for a period of 6 months. Can be used only by Cabin Crew

Physicians kit

This can be used only by a only by a physician and has a validity of 3 months.

Safety HarnessAlso known as shoulderharness is used by a cabin crew to

securethemselves as they don’t have an arm

rest.

Life vest: This is used during ditching which helps the person to float on water.

It is also important that they inflate it only after getting out of the aircraft.

Dinghy: They are small boats which are used while ditching to get away from thesinking aircraft.

Slides/Rafts: They are used to get away from the aircrafts as quickly as possible. They

get inflated when the doors are opened in the armed position

•The biggest advantage is that its time saving.•Passenger get more comfort than any others do mode of transport. •Due to the emergency of the LCC (low cost carriers) even common man can now travel by air which was a rare scenario in the earlier days.•Development in economy.•Improves standard of living. •More job opportunity. • Improvement in business sector. • Improves technology. •Opportunity to visit different countries. • The aviation industry is one of the fastest growing industry in the world .•As earlier it used to take weeks to cross the ocean but now its just a matter of hours..• The growth rate of domestic and international sector has been more than 25% which is highest in he world. •As the jobs available in this industry are of high risk the salary paid to the crew is very high as compared to other industry.

•It utilizes a lot of resources to do its thing fuel, rubber, metals, etc. hence it is getting too expensive. •It brings air pollution and increase in air traffic.•Hijack, bomb threat and emergency landing. •As there has been a hike in fuel charges, the airlines have increased their fares .•The air tickets will not be affordable to the common man and it would be only for high class society people. •No new aircrafts will be purchased . •Some airlines had cancelled all flights on routes that are un economic.•Airline increased their extra charges such as baggage handling to cover over all increased cost. •For crew members Very risky. •Limited Flying Cannot choose Destination Shouting from Passenger. •Cleaning the Washroom and vomits. •Taking care of medical passengers. •Handling Drunk Passenger with Abusive behavior. •No social life.• Fatigue.• Jet lag.

The Airbus A300 is a short- to medium-range widebody aircraft. Launched in 1972 as the world's first twin-engined widebody, it was the first product of the Airbus consortium of European aerospace companies, wholly owned today by EADS.

The Airbus A380 is a double-deck, wide-body, four-engine airliner manufactured by the European corporation Airbus, a subsidiary of EADS. The largest passenger airliner in the world, the A380 made its maiden flight on 27 April 2005 from Toulouse, France and made its first commercial flight on 25 October 2007 form Singapore to Sydney with Singapore Airlines.

The A300 featured the first cockpit ever certificated for a two-member flight crew on a large airliner, using six cathode ray tube (CRT) displays on the instrument panel to replace traditional dial-type instruments.

Airbus used similar cockpit layout, procedures and handling characteristics to those of other Airbus aircraft, to reduce crew training costs. Accordingly, the A380 features an improved glass cockpit, and fly-by-wire flight controls linked to side-sticks. The improved cockpit displays feature eight 15-by-20 cm LCD, all of which are physically identical and interchangeable; comprising two Primary Flight Displays, two navigation displays, one engine parameter display, one system display and two Multi-Function Displays.

In the A300 cabin, seat pitch can be adapted in units of one inch.

In-flight entertainment can be incorporated in the seats or screens mounted on partitions below the overhead stowages.

These make for an almost infinite variety of cabin interiors.

The A380’s twin-aisle, twin-deck passenger cabin offers the long-distance traveller a whole new level of comfort.

A cabin designed around needs of passengers today and tomorrow provides the latest comfort standards – with wider seats and aisles, plus more space regardless of class of ticket.

Optional lower deck use for rest areas, business, bar or other amenities can further enhance the A380 travel experience.

As per my opinion, Airbus A-380 is better than Airbus A-300 because the Airbus new design Super jumbo, the A380, is the world's first twin-deck, twin-aisle airliner.

Advantages of the A380 include lower fuel burn per seat and lower operating costs per seat.

The size of the aircraft also allows for a surprising number of configurations for different airlines, such as these luxury beds.

www.Google.com www.wikepedia.com Aviation module from frank Finn Aviation times

I, MOHD ARSHAD KHAN here by declare that all the above work

has been done by myself.