Arrow Transport provides logistics and transport services throughout Australia. Operatedand owned in Australia since 2011, with over 200 employees. Arrow Transport aims toprovide unmatched customer service to all clients, through their range of transport anddistribution services. Arrow Transport’s motto is ‘Big enough to get the job done, butsmall enough to care’. They have quickly become a key player in the Australian transportand logistics industry.

Case StudyAPRIL 2021

Arrow Transport

Arrow Transport required a serviceprovider that was able to helpimprove the print output quality oftheir devices, provide fasterprocessing and print speeds andreduce the very frequent maintenancevisits which was being experienced.The constant jamming, inconsistentuser interfaces and print drivers madeworking across different areas in thebusiness a challenge. They also had alack of consistency across the printdevices to allow for prints to ‘hold andrelease’ across the fleet of devices.

“We needed reliable, durable and fastmachines that could handle ourusage, and scanning. This specificallywas problematic and not alwaysreliable, especially when operating ata slow speed,” says the OfficeManager at Arrow Transport.

The need for a more personalisedapproach was becoming apparent, asdealing with different suppliers wasmore difficult than realised, especiallywith the growing needs of theexpanding business.

“We needed a supplier who waswilling to provide hands-on,personalised customer service thatcontinued after signing the contact,and the installation of the devices”.

With a growing business, and over300 employees, it was important toimplement solutions that best suitedthe business, while also ensuringheightened productivity.

Customer SuccessThe Challenge

The Solution

2

Through Kyocera technology, printerswere implemented with higherprocessing speeds than ever before,ultimately helping to increaseproductivity and reduce down time.Functions were also simplified using acommon interface across largerdevices and desktop machines, whichallowed permanent and casual staff toeasily engage with user-friendlycontrol panels and print drivers.

The depot required robust and reliableequipment that could withstand hardknocks that are uncommon in a regularoffice environment. Not only this, butdurable and low maintenance deviceswere installed for high volumewarehouse print zones.

“The change in provider allowed us theflexibility to make changes as weneeded, which has resulted in areduction in cost and simplifiedcontracts that allowed for a completemanaged service facility,” says theOffice Manager.

Reduced costs can be traced to theautomated consumable orderingacross the entire fleet and country, aswell as the additional fleet of smalldesktop print solutions that are notonly compact but have a low runningand maintenance cost.

Time was also saved through thelowered maintenance requirements ofthe machines, as well as employing a

single print driver platform across allwarehouse machines, which made itsimpler for warehouse staff to work acrossdifferent stations.

“B2B Technologies showed anunderstanding of previous obligationsacross a range of facilities, and we nowhave a simplified and more structuredfacility in place that works for us. We feltwe were partnering with a business thathas the same philosophy as we do “Yes,we're big enough to get the job done, butsmall enough to care”", says the OfficeManager.

Overall, partnering with B2B Technologiesprovided Arrow Transport with thededication and flexibility needed for thebusiness to prosper.

“We needed a supplier who waswilling to provide hands-on,

personalised customer service"

- Office Manager at ArrowTransport.

3

How B2BT Helped

Kyocera's Taskalfa 3253ci is the idealmultifunction printer for the office. Itprovides high-quality prints in vibrantcolours, with the ability to handle varioustypes of paper.

It's advanced colour technology and awardwinning engine ensures quality andconsistency, proving it to be the perfectdevice to help companies maintainproductivity, as well as ensuring their dataand information is kept secure.

The TASKalfa 356ci is designed to be an A4printer with the capabilities of the larger A3.

This machine is branded to "do more" withits market-leading print speeds, paperhandling and colour output.

Take advantage of its multifunctioncapabilities including print, copy scan andfax, as well as additional output andfinishing options.

Product Overview

To find out more, please visit www.b2btechnologies.com.au orcall us on 1300 213 074

Kyocera TASKalfa 3253ci

Kyocera TASKalfa 356ci

4

Kyocera Taskalfa 3253ci shown with optional finishing.