Arokia IT Pvt Limited - e-Loyalty Software for Liquor Store
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Customer satisfaction is worthless. Customer loyalty is priceless.
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Customer satisfaction plays a prominent role in the success of a company. To increase customer satisfaction, organizations have to adapt new and innovative techniques and interactive programs to engage and reward customer and thereby increase the loyalty towards the organization. Arokia 's eLoyalty application is developed with features rich loyalty modules such as member manager,redemption catalog & member earning and point calculation engine with 3D reporting For more information on our e-Loyalty Software modules and its features Visit : http://arokiait.com/customer-loyalty.htm
Transcript of Arokia IT Pvt Limited - e-Loyalty Software for Liquor Store
Customer satisfaction is worthless. Customer loyalty is priceless.
A unique program to manage your customer loyalty.
Store 1 Store 3
Store 4
Store 2
Customer satisfaction is worthless. Customer loyalty is priceless
Loyalty Program - Overview
A unique program that rewards your association with the company
Enables “closed loop” marketing for stores and brand managers and is delivered
as a turn-key solution to manage all of your important shopper-centric decisions.
Exclusive focus on products in this program to promote the brand
Strengthening the relationship with the customers and building strong Loyalty to
the brand.
Segregation of Customers for customized offerings
Sales tool to attract more customers and increase share of wallet.
A tool to grow business and customer base.
Connecting the best in the business.
Low operational costs and better quality of services
Customer satisfaction is worthless. Customer loyalty is priceless.
Loyalty Program – Key Features
Customers Reward Points Reward Catalogue
Redemption History Email Wishes Reports
Customer satisfaction is worthless. Customer loyalty is priceless.
Become a Loyalty Club Member, get surprise gifts,
earn points at your purchase at any of our stores across
India
Registration form
Cell phone no :
Name :
Email :
Customer satisfaction is worthless. Customer loyalty is priceless.
Sign up Process
Member Registration Backend Process
Registration form
Cell phone no :
Name :
Email :
Data Captured into the
Cloud eLoyalty Software
Customer satisfaction is worthless. Customer loyalty is priceless.
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Welcome email & SMS
Customer receives email & SMS Alert on his registration acceptance and login credentials in the eLS Software in instruction to access his account and redemption
Customer satisfaction is worthless. Customer loyalty is priceless.
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1.Customer purchases liquor in the stores
2.Bill is generated 3.Invoice number and the
value purchased by the customer is entered in the eLS system by billing department
eLS Capture
Cell phone no :
Invoice no :
Value
SAVE
Customer satisfaction is worthless. Customer loyalty is priceless.
Recording of customer purchase
Reward Points
customers can view the reward points earned
Customer satisfaction is worthless. Customer loyalty is priceless.
How to Redeem the rewarded benefits points?
Customer satisfaction is worthless. Customer loyalty is priceless.
Visit Loyal Cheers Portals & Login
Login Page for Customer.
1. Existing customer can login by providing login .
2. New user can sign up .
Customer satisfaction is worthless. Customer loyalty is priceless.
The dashboard provides easy access to ,
• Reward Points
• Reward Catalogue
• Redemption History
• Redemption Cart
R CCustomer Dashboard
Customer satisfaction is worthless. Customer loyalty is priceless.
Reward Catalogue- View Details
The catalog will have different category of products which are available for the Loyal Customers to Redeem from the Balance points available in their account
Customer satisfaction is worthless. Customer loyalty is priceless.
Redeem product selection
This page shows the details of the selected product.
The click of “REDEEM NOW” will add the product to redemption cart
Customer satisfaction is worthless. Customer loyalty is priceless.
Redemption Receipt
A view of the redemption receipt
Customer satisfaction is worthless. Customer loyalty is priceless.
Reward Point History
Redemption Request to the back office , email & alert
Customer satisfaction is worthless. Customer loyalty is priceless.
Back office request to the ecommerce company on purchase and shipping information
Product is delivered to the customer by the ecommerce company
Customer satisfaction is worthless. Customer loyalty is priceless.
Customer satisfaction is worthless. Customer loyalty is priceless.
