Army Survivor Outreach Services - Tuesdays Children · Donna Engeman/Survivor Outreach...
Transcript of Army Survivor Outreach Services - Tuesdays Children · Donna Engeman/Survivor Outreach...
1 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Army Survivor Outreach Services
IMCOM-G9, Family Programs
Support to the Wounded and Fallen
Mission Statement
Build a unified program that embraces and reassures Survivors that they
are continually linked to the Army Family for as long as they desire
2 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Survivor Outreach Services
“Centralized, short-term and long-term case-management procedures for
casualty assistance by each military department, including rapid access by
survivors of military decedents and casualty assistance officers to expert case
managers and counselors.”
Why Survivor Outreach Services?
The Army’s answer to the FY 2006 NDAA
Translation: Each of the military services must provide dedicated,
coordinated long term support to surviving Family members. Support includes
assistance with emotional, logistical, and benefits concerns.
3 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Survivor Outreach Services
The Goal of SOS: Promote Survivor resilience and well being across time.
By providing timely access to support, information and services At the closest location to where the Survivor resides Regardless of manner or place of death When and for as long as they desire
4 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
SOS Staffing
IMCOM HQ G9:
9 Staff members
Active Army:
Field Staff - 78 (currently 66) of 88 authorized DAC positions filled at 47 garrisons
Army National Guard
1 DAC Contracting Officer Representative (COR)
Field staff - Contract paid personnel 107 at 102 locations
US Army Reserves
1 DAC COR
Field staff - Contract paid personnel 35 at 19 locations
G9 SOS Update
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Verify Soldier Data
PNOK notified. CNO briefs
PNOK on Dignified Transfer of
Remains (DTR-PNOK a if
theater death). CNO informs
CAO will contact with 2 hours.
Casualty Process and Flow of Information
Death
occurs CMAOC notified
Chaplain and
CNO
Within 4 hours
CAC notified.
CAC assembles
Notification Team
and identifies CAO
Death gratuity
paid
Within 72
hours
CAO assists Family with
funeral arrangements
CAO assists Family with
benefits
The CAO typically assists the NOK from
120 - 180 days. Once determined by
CMAOC that the CAO has completed all
assigned duties, the CAO is released and
the Family is transitioned to SOS for Long
Term Care. SOS Program introduced
Normally 15 days after death
CAO accompanies
Family to Dover for
DTR
DTR occurs
o/a 48
hours after
notification
Interments occurs o/a
7-10 days after death
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6 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Husband
–
Fort Meade,
MD
Mother,
Sister &
Brother
-
Ft Gordon,
GA
Mother-in-Law
-
Ft Jackson, SC
Father, Half-
Brother &
Sister
-
Florida
Brother-in-
Law
-
Texas
Reserve
Component Support
Guard
Active
Active Duty Soldier KIA in
Loghman Province,
Afghanistan
Death reported to Casualty
Assistance Center (CAC) and
entered in DoD’s casualty data
base (DCIPS)
HQ IMCOM SOS Region Specialists
(3) query DCIPS daily and assign
every PNOK/SNOK and others to the
closest Support Coordinator
regardless of component, location or
manner of death
Survivor Assignment Process when Soldier Dies
Other
Family
members
added at a
later date
HQ IMCOM SOS QA
analysis and follow up
SOS field staff (AC,
ARNG, USAR) assume
Survivor responsibility
and enter information
into SOS Module
Region Specialists
concurrently enter all
Survivors in the SOS
Module
7 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Death Day 1 Day 1-30 Day 31-to Transition* CMAOC- Survivor Transition to SOS
*CAO brings Survivor to
SOS FC for financial
support once
Official Case
Transfer
CAO’s role ends
SOS takes lead role
Survivor Notification Process
Services
offered as
long as
the
Survivor
desires
CASUALTY
NOTIFICATION
OFFICER (CNO)
CASUALTY ASSISTANCE CENTER (CAC)
• Assist Survivor with all personal and military matters to include benefits,
entitlements and internment; offer Grief/Bereavement Counseling resources
• Utilize SOS as a resource to assist the Survivor (i.e. SOS Financial Counselor
once monies are dispersed; introduction to SOS Support Coordinator as needed)
• CMAOC’s BEST team conducts 30 day review of case
• CAC finalizes Casualty Assistance Report (CAR) and CMAOC conducts final
quality control checks before case transfer
• CAC assigns
CNO/Chaplain
• Conduct notification
• CAO assigned
• HQ IMCOM SOS
conducts Early
Introduction - assigns
SOS staff to Survivor(s)
in DCIPS as a resource
to the CAC/CAO
• At 15 days, assigned
SOS staff contacts CAO
to introduce self and SOS
• Serve as a resource to
CAC/CAO
• Provide services and information
(i.e., Grief/Bereavement) at
Survivor’s request
• All services documented in
DCIPS and CTS (PII)
• HQ IMCOM SOS receives officially transferred Survivors
from CMAOC; SOS assumes lead role
• Continue contact with Survivor including case
management, newsletter distribution, support/recognition
events, needs assessment, etc .
• Survivor milestone support offered to include relocation,
financial, education, anniversary dates, etc
• All services documented in DCIPS and CTS (PII)
SURVIVOR OUTREACH SERVICES (SOS)
*Official transition to HQ IMCOM is determined by CMAOC’s BEST team once the Survivor’s benefits and entitlements stream are begun
(i.e., all paperwork submitted)
Short Term Support
Multi Component Long Term Support
Notification
Lead Combined engagement Resource End support
Legend
Lead Transitioning In-Support Mission Complete
8 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Death Day 1-30 Day 30-90 Day 90-Transition Long Term Support
Installation
Management Command
Casualty Continuum of Care
• (PII)
Casualty Assistance Center Benefits Coordinator
Casualty Assistance Officer (CAO)
Chaplain
CNO
Survivor Outreach Services Support Coordinator
Survivor Outreach Services Financial Counselor
Official
Notification
Lead POC for assistance Interment
Dignified transfer Grief and Bereavement referral
Funeral honors Benefits and Entitlements
Transitioning Multi-Support
Legend
Benefits and Entitlements Posthumous Citizenship Social Security Education assistance
Death Gratuity /SGLI/TSGLI Promotion s/Awards Funeral Claims Benefits milestones
Survivor travel coordination Provide CAO Guidance Final Payments Continuous resource to SOS
Budget management Tax assistance Fry Scholarship Investment referral Financial planning
Debt management Relocation assistance State entitlements Homeowners assistance program Education assistance
SGLI/TSGLI HEART Act MyArmyBenefits Local legislative updates
Grief & Bereavement counseling coordination Benefits Management Milestones Resource coordinator Lead POC for assistance
Emotional support Survivor events Newsletters Survivor final transportation move
Support groups Referrals Legislative updates Liaison with local communities /NGOs
Lead supporter Combined engagement Resource End Support
Mission Complete Lead
Introduce SOS
approx. day 15
Official Notification Spiritual support Organizational support Mentoring Counseling Worship Workshops
Unit
Book of Fallen Heroes Unit Memorials Special guest invitation to CoC Organization Day Family Support Group Events
Honoring the Promise Survivor continuous association with the unit
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Death Day 1-30 Day 30-90 Day 90 to Transition Long Term Support
Partners in Support
Human Resource
Command
Casualty Assistance Center (CAC)
Survivor Outreach Services (SOS)
Casualty and Mortuary Affairs Operation Center (CMAOC)
• Oversee completion of short-term case management
• Manage processing of request for Freedom of Information requests
• Conduct Survivor survey and Quality Assurance
• Manage Defense Casualty Information Processing System (DCIPS)
for the Army
• Return of personal effects
• Verify DD93/issue DD1300
• Submit claims to appropriate
agencies
• Coordinate final payments
• Coordinate action with responsible CAC
• Support Dignified Transfer (DT)
• Coordinate Family transportation
• Overall case management
• Benefits and Entitlements
Human
Resources
Command
(HRC)
Chaplain Services
• Dignified Transfer (DT)
• Plane side honors
• Funeral honors
• Interment
• Transportation
• Obtain DD 93
• Initiate claims
• Brief unit leadership
• Coordinate Brigade Commander brief
• Train and supervisor CNO/CAO
• Conducts Early Introduction - assigns
SOS staff to Survivor(s) in DCIPS
• At 15 days, assigned SOS staff contacts
CAO to introduce self and SOS program
• Serves as a resource to CAC/CAO
• Grief/Bereavement counseling
• All assistance documented in DCIPS and
CTS (PII)
• Lead on cases officially transferred from
CMAOC and all non-reportable cases
• Survivor case management, newsletter distribution,
support/recognition events, needs assessment, etc.
• Survivor milestone support offered to include relocation,
financial, education, anniversary dates, etc.
• Support as long as desire
Installation
Mngt
Command
(IMCOM)
G1
IMCOM G9
NGB
USAR
• Official Notification
• Organizational
support
• Spiritual support
• Mentoring
• Counseling
• Worship services
• Workshops Chaplain
Corps
Short Term Support
Short Term Support
Long Term Support
Multi-Component Long Term Support
10 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Branch Chief, Support for Wounded and Fallen
HQ IMCOM – Family Programs (FP)
United States Army Reserve Command
National Guard Bureau
Chaplain
HQ IMCOM (FP)
Atlantic Region Specialist
SOS supporting 17 Casualty Assistance Centers
Program Manager, Survivor Outreach Services *
SOS Organization Chart
Key
• Survivor
Advocate
AC SOS
Locations
Redstone
Arsenal
Picatinny
Arsenal
FT Rucker FT Drum
USAG Miami West Point
FT Benning FT Bragg
FT Gordon Carlisle
Barracks
FT Stewart Tobyhanna
Army Depot
FT
Campbell
FT
Buchanan
FT Knox FT Jackson
Aberdeen
Proving
Ground
FT Belvoir
FT Meade FT Eustis
FT Detrick FT Lee
A.P Hill
JB Myer
Henderson-
Hall
JB McGuire
Dix-
Lakehurst
FT Hamilton
ARNG SOS
Locations
697090
AL RI
CT SC
DE TN
FL VA
GA VI
KY VT
MA WV
MD
ME
MS
NC
NH
NJ
NY
PA
ARNG SOS
Locations
AR ND
AZ NE
CA NM
CO NV
IA OH
ID OK
IL OR
IN SD
KS TX
LA UT
MI WA
MN WI
MO WY
MT
USAR SOS
Locations
377th TSC
Belle Chasse, LA
451st ESC
Wichita, KS
416th TEC
Darien, IL
JSTSC
Salt Lake City,
UT
88th RSC
FT McCoy, WI
364th ESC
Marysville, WA
311th ESC
Los Angeles, CA
75th Mission
CTD Houston,
TX
63rd RSC
Mountain View,
CA
AC SOS
Locations
FT Richardson
FT Wainwright
Camp Zama
Schofield
Barracks
Yongsan
USAG Vicenza
USAG Ansbach
USAG
Kaiserslautern
USAG
Wiesbaden
USAG
Grafenwoehr
ARNG SOS
Locations
Guam
USAR SOS
Locations
America
Samoa
HQ IMCOM
G-9
Family Programs
IMCOM ACS Center
locations with SOS
resources (GS)
Army National Guard
locations with SOS
resources (Contract)
US Army Reserve
locations with SOS
resources (Contract)
USAR SOS
Locations
99th RSC
FT Dix, NJ
316th ESC
Coraopolis, PA
ASCC
Rochester, NY
143d ESC
Orlando, FL
AR MEDCOM
Tampa, FL
Miami ACS
USAG Miami
Decatur Army
Decatur, GA
108th Tng Cmd
Charlotte, NC
81st RSC
FT Jackson, SC
Central Region Specialist
SOS supporting 11 Casualty Assistance Centers
Europe and Pacific Region Specialist
SOS supporting 5 Casualty Assistance Centers
Financial
Coordinator
Case
Transition
Manager/
Liaison
CMAOC/CAC
Content
Manager/
Web/FB/
Media
Quality
Assurance
Coordinator
AC SOS
Locations
FT Huachuca
FT Irwin
Presidio
of Monterey
FT Carson
Rock Island Arsenal
FT Riley
FT
Leavenworth
FT Polk
Detroit
Arsenal
FT
Leonard Wood
FT Sill
JB
San Antonio
FT Bliss
FT Hood
JB
Lewis- McChord
Admin Tech
Curriculum/
Operations/
*Activated
Reservist”
11 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Survivor Outreach Services
CSA Survivor Advisor Working Group (SAWG)
2007-Chief of Staff of the Army, GEN Casey established SAWG with six survivors
Created to advise CSA on structure and execution of the SOS Program
Meetings hosted and chaired by FMWRC- Progress reports to CSA
SWAG members met with CSA informally, no set schedule
Initial SAWG members were all surviving spouses
CSA thanked members for their service at end of his term
2011- GEN Dempsey appointed as 37th CSA, term shortened due to appointment
as chariman of the Joint Cheifs of Staff
12 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Survivor Outreach Services
CSA Survivor Advisor Working Group (SAWG)
2011- SAWG expanded to 11 members by CSA GEN Odierno
Comprised of spouses, parents, uniformed Survivors, including AD, USAR,
ARNG.
Met biannually with the CSA, and biannually with IMCOM CG in San
Antonio
Worked closely with IMCOM G9 SOS on best practices, marketing
materials, SOS program way ahead, eyes and ears on the ground
Issues not directly pertaining to SOS execution were tasked to proper
agencies
SAWG members presented with awards for civilian service at end of GEN
Odierno’s term as CSA
2015/16 SAWG transition to ACSIM, issues placed into Army Family Action
Plan process to allow broader resolution pool
13 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Survivor Outreach Services
Milestones
Developed a unique logo to “brand” the program (Sep 2010)
Created a vehicle decal to recognize Surviving Families and facilitate installation
access for Survivors without a dependent ID card (Jan 2011)
Developed standardized marketing materials/logo used by all Army Components
(Aug 2011) and updated annually
- Posters - Pamphlets - Brochures
14 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Survivor Outreach Services
Milestones
Oct 11 Gold Star Education Campaign – Community awareness
programs that promote recognition of military symbols of
honor and sacrifice
Feb 12 IMCOM Academy Survivor Outreach Services Course – 40 hour multi-
component in-depth staff training with support from Casualty and Mortuary
Affairs (Social Work CEUs provided)
Mar 12 Initiated a change to Army Regulation 190-13, The Army Physical
Security Program, to authorize Gold Star Family members unescorted
access onto Army installations
Apr 12 Initiated a change to Army Regulation 930-4, HQ Army Emergency Relief,
adding Survivor Outreach Services staff to the casualty support section on
identification of Survivors needing financial aid
15 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Survivor Outreach Services
Milestones Jun 12 Updated FRSA and Care Team Handbooks with SOS information
NOV 12 Updated Rear Detachment Commanders role in Unit Casualty training
material with SOS information
Feb 13 OPORD signed directing garrisons establish designated Survivor parking
Feb 13 Launched Survivor Outreach
Services stand-alone webpage
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Survivor Outreach Services
Milestones
Feb 13 OPORD signed directing garrisons to issue DA form 1602, Civilian
Identification Cards, to qualifying Survivors to facilitate access across Army
garrisons.
Apr 13 Established SOS toll free number - 855-707-2769. OCONUS number has
been requested.
17 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Survivor Outreach Services
SOS Web Pages WWW.SOS.ARMY.MIL
- Information on benefits and entitlements
- Educational materials and calendar of local events
- SOS in the news
- Webpage includes social networking, resource links and monitored feedback loop to
respond to Survivor queries
SYMBOLSOFHONOR.ORG
- Public Facing
- PSAs and Survivor Stories
- Leadership videos
- Educational
Social Media - FaceBook
- Flickr
18 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
Gold Star and NOK Lapel Buttons
Authorization:
• Gold Star Lapel Button: 10 US Code 1126, Title 10-Armed Forces Subtitle A-General
Military Law, Part II Personnel Chapter 57-Decorations and Awards
• Lapel Button of Next for Next of Kin of Deceased Personnel: Army Regulation 600-8-
22, Military Awards, 24 Jun 2013, para 6-18.
Gold Star Lapel Buttons (Purple Background) – Loss occurred
while engaged in military operations involving conflict with an opposing
foreign force
Lapel Buttons for the Next of Kin of Deceased Personnel (Gold Background) – Loss occurred
while on active duty or while assigned to a Reserve or
Army National Guard unit in a drill status, retroactive to March 1973,
and not eligible for the Gold Star Lapel Button
19 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
BACK UP SLIDES
20 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016
SAWG Accomplishments
1. Implement Gold Star Installation Access Card
2. Ensure Timely Legal Support for Survivors
3. Add SOS Information into the Care Team Handbook
4. Add SOS Information to FRSA Handbook
5. Update Days Ahead Binder (to include introduction letter
and SOS information)
6. Create SOS Garrison Resource List
7. Develop Families of the Fallen Parking Sign
8. Create Survivor Webpage
9. Network Links (Task #130958821)
10. Information Campaign (Task #130958826)
11. Review CMD/CSM Training (Task #130958846)
12. Casualty Continuum of Care Education (Task #130958856)
13. Extending Marriage & Family Counseling to Survivors
(Task #130958857)
14. VA Education Assistance for Active Duty Survivors
(Task #130958884)
15. Online CNO/CAO Training (Task #130958893)
16. Uniform Policy to wear/display the Next of Kin Lapel Button
(Task #130958904)
17. Gold Star PSAs (Task #130958924)
18. Surviving Soldier Personnel Files (Task #130958934)
19. Review & Validate the CNO/CAO Training. (Task
#130958844)
20. Increase the Minimum Training Time Required for
CNO/CAO Training to Three Days (Task #140799919)
21. Integrate Uniformed Survivor Specific Information into
CNO/CAO Curriculum (Task #140799907)
22. Develop a Spiritual Based Program Tailored to Survivors
and their Families (Task #140799927)
23. Modify Current Chapter-6 Wording (Task #130958927)
24. Establish Survivor Care Leadership Council
(Task #1503133284):
Completed FY 12-15: