Arkansas Digital Government Initiatives

Claire BaileyDirector, Department of Information Systems

Arkansas Chief Technology Officer

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Behind the ArchitectureTimeline for the Strategic Plan

EA Kickoff meeting, Goals Identified March 2010

Identified Business Change and Information Requirements May 2010

Identified Technology and Solution Requirements June 2010

STC meeting (approval) September 8, 2010

Final Approval (Governor’s Office) October 20, 2010

Public Introduction November 8, 2010

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Technology Goals & Trends• Align technology goals to Governor Beebe’s

vision for Arkansas• Goals identified by the State Technology

Council (STC)• Trends identified by the Enterprise

Architecture Team

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Goal 1: Improve Education for Arkansans

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Goal 2: Improve Economic Development

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Goal 3: Increase Efficiency in State Government

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Goal 4: Improve Citizen Access

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Goal 5: Protect the Environment

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Technology Trends

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Broadband

• Connect Arkansas• Arkansas Research and Education

Optical Network (ARE-ON)• Arkansas Telehealth Oversight and

Management (ATOM)• Next Generation State Network• Consumer Class Internet

Arkansas Approach:

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Business Analytics

• Turn data into information for analysis and forecasting to enhance timely decision making effectiveness

• Dashboards to help visualize the information of important business processes or indicators to improve understanding

Arkansas Approach:

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Cloud Computing/ Software-as-a-Service

• Private/Public Cloud Partnerships

• Virtualization• Backup and

Recovery Services• Exchange Email

Arkansas Approach:

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Communication and Collaboration Tools

• SharePoint• Distance Learning• Video Conferencing• Video Arraignment• Unified Communications (UC) project – instant messaging, presence information, telephone,

video conferencing, and other types of communication

Arkansas Approach:

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Cyber Security

• Endpoint protection and antivirus solution state contracts saving state $139,000 annually

• Provide intrusion prevention system on state network that is customizable at local level

• Provide firewalls for organizations on state network• Security event and incident management system monitors

suspicious traffic on the state network and notifies customers

Arkansas Approach:

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Data Center Modernization

• Ensuring cost effectiveness• Ensuring security• Ensuring efficiency• Provide increased

availability and reliability for essential state services

Arkansas Approach:

Digital Government

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Digital Government

• 2010 Best of Web – 2nd Place• Arkansas.gov portal provides

approximately 430 online services supporting state, county, and city governments

• Arkansas was the 1st state in the nation to provide secure payment processing services including – inmate trust account deposits, probation and parole supervision and restitution payments, and Pulaski County property tax payments

Arkansas Approach:

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Enterprise Mobility

• Highly portable devices enable the workforce to provide a wide variety of tasks at any location making them more efficient and productive

• New web sites are being developed with cross-platform capability specifically for smartphones

• Enterprise e-mail servers are providing native support for mobile devices

Arkansas Approach:

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Green IT

• Each agency has addressed the Governor’s Executive Order as is evidenced by successful initiatives.

• Multiple agencies shifted to purchasing equipment that meets the ENERGY STAR certification and/or EPEAT rating requirements

• The current IT Plan reports that approximately 47% of technology equipment utilized in state agencies meets these standards

• The State Data Center reduced its energy use by 16% for Fiscal Year 2010 compared to the benchmark year of Fiscal Year 2008

Arkansas Approach:

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Health IT

• Health Information Office established to coordinate the planning and development of health IT solutions

• State Health Alliance for Records Exchange (SHARE)– Arkansas statewide health insurance

exchange system– Collaborative effort of public and private

stakeholders to plan a system that will improve the health care experience for patients, providers and insurers

• ATOM Telemedicine Initiative

Arkansas Approach:

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Social media

• Several agencies are using Facebook, Twitter, and other social media technologies

• 20% of agencies, boards and commissions are using social media for official business

• Social Media Event for Public Information Officers – December 2nd & 3rd

Arkansas Approach:

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Virtualization

• Consolidation of server workloads to enhance availability and efficiency and reduce initial and on-going data center costs

• Using virtualization as the engine for driving cloud computing opportunities

• Encapsulation of applications and operating systems to a single unit to allow for greater flexibility and operational efficiency

• Provide on demand capabilities to be able to deliver computing resources when and where they are needed. Allow for a “pay for what you use” model.

• Utilize desktop virtualization to allow for lowered support costs and higher pc to support tech ratios – help eliminate “sneaker net”

Arkansas Approach:

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Web 2.0

• Provides the state another avenue to better help government achieve its goals by being transparent, participatory, and collaborative

• Benefits – Increased efficiency, improved services, greater accessibility of public services, and more accountability

• Mobile services – county property tax payments, the Game and Fish Commission’s Game Check, and the Secretary of State’s Voter View, and Recovery.Arkansas.gov

Arkansas Approach:

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The NEW State Technology Council Website

STC.arkansas.gov

Questions?