Are Your IT Operations Digital Ready? · Q & A Moderator Frank Casale CEO & Co-Founder Institute...
Transcript of Are Your IT Operations Digital Ready? · Q & A Moderator Frank Casale CEO & Co-Founder Institute...
Are Your IT Operations Digital Ready?
January 25, 2017
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AN
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RK
.CO
MAbout IRPA
Services Include:
• Events
• Network
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• Technical Selection Assistance
The Institute for Robotic Process Automation (IRPA),
located at IRPAnetwork.com, is an independent professional
association and knowledge forum for the buyers, sellers,
influencers and analysts of robotic process automation.
• Sponsorship
• Staffing & Recruiting
• Advisory Support
• Webinars/White Papers/Videos
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About the Speakers
Moderator
Frank CasaleCEO & Co-FounderInstitute for Robotic Process Automation
Thomas YoungCEO
Rumjog
Radha KasibhatlaRegional CTO
HCL
Jegannathan KannanGlobal RPA Solutions Leader
HCL
Copyright © 2016 HCL Technologies Limited | www.hcltech.com
DryICE and Value Chainfor the 21st Century Enterprise
AI for IT OpsAutonomics Assisted, Human Led Business
5 Copyright © 2016 HCL Technologies Limited | www.hcltech.com
Human-Machine Augmentation
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HCL Introduces the 21CE Technology Blueprint
Harness the powerof the Ecosystem
Alignment toBusiness Outcomes
Create WinningCustomer Experiences
Consume technologyas a Service
Operate Lean andenable business agility
Enterprise Digitalization‘Beyond Digital’ Services to Build
Unique United Experiences
Internet of Things“The IOTWorks” Smart Machines Solutions to
embed intelligence in asset value chains
Next Generation IT&OIntegrated NGIT&O
To create a multi-modal lean and agile IT Landscape
HCL 21CE ServicesKey Requirements from our Customers
Autonomics & OrchestrationDRYiCE powered outcomes across
Business, Consumer, Employees and Smart Machines
7 Copyright © 2016 HCL Technologies Limited | www.hcltech.com
Autonomics Ops Analytics
• Self Service Bots
• Expert Assistance
• Rapid knowledge gathering for Ops / Transition
• Collaboration & Expert Routing
• Robotic Process Automation
• Event Management & Monitoring
• Capacity Analytics
• Event & Log Analytics
• Service Analytics
• Experience Analytics
• Process Analytics
• Security Intelligence
Service Orchestration for Business Outcomes
• Orchestrate for IT Service Management
• Orchestrate for Service Integration
• Orchestrate for Digital Service Management
• Orchestrate for Business Process Management
• Orchestrate for XaaS
AI Use Cases in IT Operations
Applications of A.I. and Analytics
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Robotic Process Automation – IT Ops
• Flexibility to choose
between varied AI
algorithms
• Learns using positive and
negative experience
• Real time update on the
workflow
• Identify and auto create
missing run books
• Increase in CSAT
• Drastic reduction in
operational cost
• Reusability and
collaboration
• Applicability across all
Technology Services
Key Features ROI
End User faces issues
Architectural View Cognitive Service Desk Agent
Issues faced in
End User Devices
Mode of
Connecting to
CSDA
End User
Issues
Voice to TextText to Voice
First Contact
Resolution by
CSDA
IT Service Management
Incident / Change / Service Request
Issues registered on ITSM
Platform by CSDA
Chat Ops
Escalated Issues
by CSDA
10 Copyright © 2016 HCL Technologies Limited | www.hcltech.com
HCL’s Pragmatic IA approach involves identification of “Zones of Impact”
Systems Maturity Roadmap
Automation Maturity Roadmap
Legacy Apps
Modern/ Web Apps
Digital/Next Gen Apps
ACTIVE
Event Automation, Basic Runbook Automation, Expert Assist Systems, Virtualization Management, ITPA, Self-Service Systems, Analytics, Self Healing Systems, Machine Learning & A.I. driven RPA,
Advanced Capacity Management, Issue Prevention
PROACTIVE DYNAMIC & PREDICTIVE
ASSISTEDAUTOMATION
25% RU reductionReduced TCO
SELF SERVICE
35-40% RU reductionReduced MTTRImproved User
ExperienceReduced TCO
SELF HEALING &PREVENTIVE
>45% RU reductionSimplified IT Operations
with Y-o-Y decrease in TCO
Reduction in IT IncidentsZone A
Zone B
Zone C
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With the power of Orchestration –business can act fast to use technology
and create differentiating user experiences.
“Traditional Automation is not enough. With the power of Artificial Intelligence and Analytics; Autonomics has the power of driving true IT
Simplicity.”
Autonomics
= Automation x (A.I. + Analytics)
HCL DRYiCE Brings Together Autonomics & Orchestration
DRYiCE is HCL’s proprietary framework which leverages a reference architecture of deep automation and process transformation to set up a journey targeting the simultaneous reduction of workload through automation and the creation of
process agility in IT through orchestration.
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“Take Five” from HCL’s Automation Update
DRYiCE Autonomics & Orchestration framework is designed from theground up to focus on Operational Simplicity and Business Agility
DRYiCE combines a decade of Automation experience with cutting edge A.I. and M.L. to achieve higher levels of business benefits
Core to our overall effectiveness is a process-centric “wave-based” methodical approach to applying relevant levers of Automation
HCL 21CE strategy pivots around Digitalization, IOT, Next Gen ITO with Autonomics & Orchestration at the core
DRYiCE Technology Architecture is an integration of proven proprietarytech and best-of-breed Industry standard innovations.
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HCL Participants – Contact Us
• Radhakrishna Kasibhatla - Regional CTO - [email protected] - +1 (732) 371 2523
• Jegannathan Kannan - Global Solutions Leader - [email protected] - +91-9840637006
For more information you visit us at hcltech.com/dryice or write us at [email protected]
Copyright © 2016 HCL Technologies Limited | www.hcltech.com
$7 BILLION ENTERPRISE | 109,000 IDEAPRENEURS | 31 COUNTRIES
Panel Discussion
Introduction and Definition
Please define RPA.
Panel Discussion
Introduction and Definition
How would you differentiate RPA
from Automation a decade ago?
Panel Discussion
Introduction and Definition
How is Intelligent Automation
different from basic RPA?
Panel Discussion
Introduction and Definition
In your opinion, what are the most
powerful benefits?
Panel Discussion
Roadmap
Where does one start?
Panel Discussion
Roadmap
Who should be involved?
Panel Discussion
Roadmap
How long should a pilot take?
Panel Discussion
Roadmap
Let’s discuss key components of a
business case.
Panel Discussion
Roadmap
What is your advice to those still on
the fence?
Q & A
Moderator
Frank CasaleCEO & Co-FounderInstitute for Robotic Process [email protected]
Thomas Young
CEO
Rumjog
Radha Kasibhatla
Regional CTO
HCL
Jegannathan Kannan
Global RPA Solutions Leader
HCL
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Are Your IT Operations Digital Ready?
This webinar was sponsored by HCL in
conjunction with IRPA.