Are you ready for the digital transformation of the ... · You have started to become aware of the...

Are you ready

for the digital transformation

of the working environment?

Company ABC

Assessment done for John DOE

24/04/2017

Editorial

The world of work has changed considerably in the past few years!

Today, it is estimated that 59% of employees work at home at least occasionally (*). For one employee in three from the younger generation of Millennials, priority is placed on the flexibility of the equipment, freedom on social media and mobility rather than on salary (**).

At the same time, the workspace is being transformed…

Since 2010, according to CoreNet Global, office space has shrunk by more than 30% and almost 75% of companies are organising themselves in a way that favours working in virtual teams.

Today, it is becoming vital to anticipate and accompany these changes.

To do so, consideration must be given to several developments:

• User experience: Working methods must be designed around the employee. Particular attention must be given to the availability of a personalised work environment that allows employees to use their experience to produce business results rather than simply accomplish specific tasks.

• Workspace: Changes to working practices also includes a change to the space devoted to work. Offices will gradually be reconfigured to provide open spaces and meeting rooms that facilitate face-to-face collaboration, rather than individual work spaces.

• Technology: As part of the digital transformation, technologies of course play a decisive role. Their adoption must include an approach based on mobility and ease-of-use. Employees will have easier access to personal and professional networks, knowledge bases, decision-making help and to the analysis of personal performance.

With this analysis of your situation, we hope to provide you with some avenues of thinking and some recommendations allowing you to build the workstation of the future, tailored to your business sector, your environment but also the challenges that lie ahead.

We hope you enjoy reading it.

Alain RAISON

Executive Director, Commercial PC EMEA

Lenovo

Sources : (*) Lenovo Commercial Segmentation Study

(**) Kenan-Flagler Business School

Analysis summary…

You have started to become awareof the importance of the transformation of the staff’sworking environment and digitisation of the workingmethods.

The first concrete measures have been established. You can alreadycapitalise on a number of subjects. The next steps will mainly consistof strengthening this action plan by taking a position on innovativetechnologies and developingeffective processes (both in termsof equipment management and user experience). Here are a few examples of measures that can beconsidered: equip the mostmobile users with hybridtechnologies for enhancedproductivity, optimise workspaceswith mobile technologies or ''All-in-1'', optimise equipmentmanagement by standardisingyour IT facilities

Your positioning on digital

workplace

Analysis summary…

User experience

Value creation

Management & control

Value creation is not an important priority for your organisation.

Despite this, key measures have already been established and contribute to value creation. This approach goes in the right direction to the extent that all the analyses conclude that IT departments will increasingly adapt to changes to the business and facilitate or even anticipate new working methods. Why not go a little further and consider the following measures: strengthen the time devoted to innovation (vs support) by using simple and reliable support technologies, equip the most mobile users with hybrid technologies for enhanced productivity

The management and control of your IT assets are not among your priorities.

For many businesses, IT management and increased control of equipment have become important issues. Indeed, to deal with the multiplication of mobile tools and new uses, IT departments are adopting new approaches to save time and efficiency. Within your organisation, several measures have been undertaken in this respect.Why not continue this approach by implementing the following measures: optimise equipment management by standardising your IT facilities , strengthen data backup strategy

The user experience is not a priority for you.

However, the development of new working patterns and methods (anywhere, collaborative work, etc.) is transforming the relationship users have with their IT tools. An efficient experience is becoming a real productivity factor for organisations. You have established the initial foundations of an action plan to facilitate this change.Why not go further by using additional levers: analyse the reasons for dissatisfaction with respect to devices, give staff the opportunity to work from home thanks to mobile devices

TO BUILD

TO

STRENGTHEN

TO

STRENGTHEN

Your digital workspace

users

3 brands: Dell, HP, Lenovo

Desktop Laptop Tablet Hybrid

Yo

ur

stra

teg

y Reduce power consumption…………...

Optimise the workspace………….….…

Reduce travel time………………….…...

Field AdvancedSupport

250None35%65%

Workstation

None 80% 20% None None

User

experience

User experience

Your situation

* 65% of employees are mobile

* Uses envisaged in the next few months: mobility and work at home, audio, video or

web conference, Application de relation clients

Your strengths

(+) The PCs’ operating system is recent

Your challenges

(-) The percentage of mobile equipment (20%) is not appropriate for the number of

mobile users (65%)

(-) Users cannot work from home

(-) The level of satisfaction regarding personal computer equipment is too low

(-) Staff have neither tablets nor hybrid equipment

An approach has been undertaken to strengthen how this issue is addressed. This trend can be strengthened to increase the productivity of the teams but also increase staff loyalty.

TO STRENGTHEN

Société ABC

Consumerisation of IT tools

With the “consumerisation” of IT tools, organisations are facing a real step change in the relationship employees have with their productivity tools. Increasingly, employees want to have tools that are as powerful and user-friendly as those that they use in their private life.

•To address this change, the IT department must learn to give more importance to the user experience and to consider employees as real “consumers”.

IMPLEMENTING GOOD PRACTICE

Facilitating work anywhere

The idea of employees sitting at their desk from 9 to 5 is now almost a thing of

the past. Indeed, thanks to new technological solutions and greatly improved

communications, working methods have undergone fundamental changes.

Employees increasingly organise their work virtually and remotely. They work in

different places at different times (home, hotels, etc.) and must be contactable at

any time.

The IT department is thus faced with a huge challenge: implementing mobile and

flexible working spaces while guaranteeing security of the equipment and

administrative simplicity.

User experience

Understanding Millennials’ needs

The term “Millennials” refers to people born between 1980 and 2000. This

generation has particular expectations of the organisations that employ them.

They want to be able to use media with which they are familiar in their personal

life. The technologies that are made available to them, become criteria of choice

when they are recruited and move up in the company. The IT department will

have to take into consideration this new attitude of a working population who

will account for 75% of resources by 2025.

The user experience and understanding uses have become essential for

developing new working methods.

They require the mission of the IT department to evolve. It is no longer a supplier

of technologies only but it must transform itself to provide support to users. In

this area, three underlying trends must be now be planned for: “Consumerisation”

of the IT tools, the arrival of a new generation of employees (“Millennials”), the

dematerialisation of the workspace, etc.

User experience

Reinforced mobile use

Innovative formats

Traditional IT is now giving way to “agile” IT. A pioneer in this area, Lenovo provides support to organisations by integrating the “consumerisation” of equipment, adapting to new forms of work, facilitating activity at any and all times…

LENOVO ASSISTS YOU…

Thanks to the new ranges of Lenovo ThinkPad Yoga,

mobile users can benefit from a new experience.

Particularly light, the ThinkPad Yoga allows you to work

anywhere for very different uses: work, customer

presentations, connections and creation.

Particularly suited to the new type of users (“Millennials” in particular), the computer can

switch easily between four ways of use: laptop, easel, tablet, and tent. The system

automatically changes the settings and locks the keyboard in place. The unique design,

the improved hinge and the touch screen of the ThinkPad allow you to rotate the screen

360 degrees and choose the mode of use depending on needs.

Power Manager manages the power settings to achieve

the best balance between performance and energy

savings while obtaining as much autonomy as possible

from the battery. This technology also allows energy

consumption to be controlled remotely.

The Rescue and Recovery function helps the user to quickly repair their laptop after

a crash without having to call IT support. They simply have to press a button. The user

benefits from self-recovery tools to help them make a diagnosis, get help and repair

the problem quickly.

The new Lenovo laptops include USB type C technology. This technology allows

connected equipment to be recharged more efficiently and provides faster data transfer.

Combined with a Lenovo docking station, this technology simplifies connections,

reduces space and can be used to connect to 4K monitors, etc.

Value creation

Value creation

Value creation and the contribution of IT to transforming working methods are not a priority for you, at this stage.

A proactive approach has been undertaken to strengthen how this issue is addressed. It is strongly recommended you go further in order to make tools and IT processes real factors of differentiation for your business.

TO STRENGTHEN

Société ABC

Your situation

* Your areas of reflection and development as regards innovation are mobility,

flexibility

* You plan new uses in the coming months: mobility and work at home, audio, video

or web conference, Application de relation clients

Your strengths

(+) A strategy is established to reduce the time spent by employees travelling

(+) You have integrated innovative equipment for mobile employees (hybrid

equipment)

Your challenges

(-) The time devoted to innovation by the IT team is less than market

recommendations (20%)


(-) No strategy exists to reduce power consumption

Provide support for the transformation of working methods

For several years, the development of mobile tools and access to networks under all

circumstances have had a tremendous impact on employees’ productivity and have

opened up new opportunities for organisations.

Today, the IT department must no longer consider the development of these new

working methods as a threat (management, security, etc.), but on the contrary as a

great opportunity to create value.

This approach must rely on two stages:

• Understand employees’ new needs and uses

• Integrate new technologies and services: tablets, smartphones, social media and

Cloud applications

This strategy will help transform the operational processes.

IMPLEMENTING GOOD PRACTICEIT departments are increasingly being asked by the business lines to provide more

value, provide support for the transformation of working methods, etc. Besides

making a workstation available (hardware and software), the IT department can today

contribute effectively to creating value by increasing employee productivity,

optimising the workspace and developing a green strategy.

Optimising the workspace

Current work spaces do not yet take into

account the transformation of working

methods (mobility, collaboration, etc.).

However, different ways of working imply

different spaces. Companies are currently

reducing individual workspaces. It is currently

important to change these spaces so that they

make discussion easier, encourage employees

to regularly change workstation, are designed

as a collaborative space, etc.

Favouring an

ecologically responsible

way of working

As a supplier of

technologies to employees

and business lines, the IT

department is responsible

for choosing green

equipment which offer

corresponding use and

performance.

Value creation

Whether it is for innovative mobile equipment, or for modular desktops which reduce space, Lenovo supports the department with its objective of creating value.


MOBILITY NEEDS

•AT

TIT

UD

E T

OW

AR

DS

T

EC

HN

OL

OG

Y

A MOBILE PRODUCT RANGE FOR ALL

Desktop replacement

Extreme mobility

Whether it is a laptop, a tablet or a multimodal, the Lenovo ThinkPad product

range offers a solution for all your needs: replacement of Desktop, Mobile

Workstation, etc.

Pragmatism

Innovation

Road

Warrior(Traditional)

X1 Carbon | T460s | X

Series

Road Warrior (Progressive)

X1 Tablet | X1 Yoga

Day Extender

T Series 13 & 11e

Work Anywhere

Yoga 370

Desk Dwellers

L Series | E Series

V Series

Value creation

Whether it is for innovative mobile equipment, or for modular desktops which reduce space, Lenovo supports the department with its objective of creating value.


OPTIMISATION OF THE SPACE

GREEN STRATEGY

With the range of Thinkcentre® office PCs, Lenovo is

committed to permanently offering innovative formats which

target space reduction and ease of maintenance and

deployment.

For example, the range of Thinkcentre Tiny and Tiny-in-One

products offers a high performance solution for office

environments while optimising space and providing a modular

approach.

For its entire ThinkPad and Thinkcentre range, Lenovo offers advanced features to

reduce power consumption.

• ThinkVantage Power manager allows you to benefit from an ideal balance

between performance and use of the battery. Autonomy is strengthened and

power consumption reduced.

• Lenovo products are designed to stay at a low temperature even under

conditions of intensive use. Risks of breakdowns are significantly reduced.

• On some models, the “switchable graphics” feature can be used to choose when

the user needs more graphical power

Lenovo products have the highest certifications from international organisations.

Certifications that demonstrate the commitment and investment of Lenovo in this

field.

Value creation

Equipment

management

Equipment management

Your situation

* You manage 250 users

* The IT team spends 15% its time on support / production operations.This objective

is in line with your strategy and your organisation 20%

* You have several sites. Management and control of devices can be complex or

require several types of resources

* Your main challenges are the size of the team, time spent on support, the life cycle

of PCs

Your strengths

(+) The PCs’ operating system is recent

Your challenges

(-) The PC base is heterogeneous (3 different brands)

(-) In your opinion, the mobile equipment is insufficiently secure


(+) The time devoted to innovation by the IT team is less than market

recommendations (20%)

(-) Users have already experienced a disk crash and data loss

(-) The plan for securing mobile equipment is limited: physical protection

Currently, management and control of IT equipment is not a priority for you.

However, measures have been taken to strengthen how this issue is addressed. You are strongly advised to strengthen this approach to optimise the time spent on maintenance and support even more.

TO BUILD

Société ABC

The digital workspace brings new potential for users (mobility and work anywhere, reduction of space, etc.) and is supporting business transformation. This workstation must be quick to deploy and simple to maintain and control. It must gradually release the IT department from time-consuming tasks which have no real added value (maintenance, support, etc.). IT can then focus on business-line and innovation needs.


IMPLEMENTING GOOD PRACTICE

Standardise hardware and software

Standardisation and ensuring personal equipment is uniform will, of course, make maintenance easier. Indeed, uniform IT equipment will be more easily controlled and, as such, faster and easier to maintain. It is therefore essential to regularly renew workstations ensuring that the hardware and software technologies are uniform and controlled in full by the IT department

Select the most robust models and brands

Maintenance and support account for a significant proportion of the overall cost of an IT department’s budget: the user’s call to the IT department, identification of the problem, work carried out under the warranty (or outside of warranty), etc. It is therefore essential to ensure that the selected workstations meet the most stringent criteria in terms of quality and ease of maintenance.

Automating software and update deployment

The deployment of workstations is an important part of workstation administration. The establishment of deployment processes and technologies can simplify and automate installations, allow remote management and configuration and improve workstation recovery after an incident.

Establishing a specific plan for managing mobile equipment

The accelerated development of technologies and mobile uses means that the IT team must implement plans dedicated to mobile users. This plan must be based on two main focuses: security and support.

•Today, mobile devices contain both professional data and also personal applications, so security risks are becoming greater. At the same time, mobile devices are more lightweight, and can be lost or stolen. Security must be strengthened and taken into consideration in a specific way: strong authentication, making Bluetooth access secure, etc.

•IT support must be based on the new issues facing mobile users and offer them an appropriate level of service: remote control, procedures adapted to the mobile equipment, etc.

Lenovo is recognised for durability and security as well as the ease of maintenance of its solutions. Released from low-value tasks (support, maintenance, etc.), the IT department can focus on innovation and business line demands.

The range of ThinkPad products is designed to deal with extreme environmental variables,

in particular temperature, pressure, dust, moisture and vibration tests. Each ThinkPad

undergoes 10 rigorous tests to provide a reliable system for various actual use scenarios.

ROBUSTNESS


More than 70 laboratories work continuously on the tests of the ThinkCentre range,

subjecting the PCs to impacts, falls, power surges, unstable current, moisture and extreme

temperatures. These tests go beyond MIL-SPEC standards (American defence standard).


• Protects against impacts,

falls and accidents

• Machined from a single

piece of metal for greater

internal strength

• Honeycomb structure

adds strength

• 1/3 aluminium

makes them more

shock-absorbent

• Stronger than

carbon fibre used

in aircraft and F1

racing cars

• A metal protective

plate protects the hard

drive against impacts

• A rubber structure

protects against static

electricity and helps

reduce impacts

Anti-impact designCarbon-fibre

design

Aluminium

protective cage




EQUIPMENT & DATA SECURITY

In some of its mobile equipment (T470, X1 Yoga, etc.) Lenovo

includes an innovative and secure solution to log into Windows

10. This login option that uses either fingerprint scans or infrared

iris recognition cameras allows you to authenticate and login the

user in total security.

The Trusted Platform Module (TPM) 2.0 which equips PC Thinkpad Laptops, is a chip

that is designed to provide a high level of security. In the event of an attack, the feature

prevents, a modification being made to your computer and your software to access

sensitive data and passwords. It supports Bitlocker data protection and the new security

features offered by Microsoft on Windows 10.

The Smart USB Protection system allows you to restrict access to the ports by allowing

only a keyboard and mouse to be connected. With Lenovo™ Bluetooth® Lock, the

computer automatically locks when the user moves away from it.

Biometric scanner: Use of the

fingerprint or iris recognition

as the means of

authentication

Access protection

Bluetooth: The associated

devices are automatically made

secure during your absence

Protection of USB ports:

Restricted access to data




AUTOMATION

Thanks to the new Lenovo desktop formats (All-in-

one modular Tiny), you can upgrade only according

to your needs, when you need it: Unlike traditional

All-in-One desktops, you do not have to replace the

entire system.

MAINTENANCE

MODULARITY & SIMPLICITY

• A simple but ingenious system guarantees that dust does not get into the ventilation and cooling systems of the laptops.

• Electrical neutrality eliminates any static electricity and therefore the attraction of dust.

Lenovo offers an automated deployment service for the entire ThinkPad and

ThinkCentre ranges. This service allows you to automate the manual deployment tasks

required to configure an end user PC, for example: domain authentication, user data

migration, renaming, etc.

This can significantly reduce deployment time and costs. The features that we offer work

together to considerably improve deployment time and IT standardisation, while

reducing the handling time for technicians and complexity of the solutions: Intelligent

image, advanced deployment service, etc.

Tiny-in-One is a 23” monitor with an integrated stand to house both a Tiny PC and an

external optical drive, both being secured using a single Kensington Lock® slot and

remaining secure inside the system even if the cable is cut.

Action plan &

next steps

Define the action plan

The diagnosis of your digital working environment shows there are a number of

challenges and measures that need to be implemented for you to benefit from all

the opportunities that new technologies and changes in working practices can

provide. The list of measures below are practical and will allow you to very quickly

analyse the main points you need to investigate

Value creation

Management & control

User experience

Increase the time spent innovating (vs providing support)

Establish a power consumption reduction strategy

Homogenize the park (max. 2 brands)

Using a recent OS and supported by the editor

Securing mobile devices

Ensure that the equipment is appropriate for the user profiles

Introduce new types of mobile equipment (hybrids, tablets, etc.)

Give users the possibility of teleworking

Ensure data backup

Implement a workspace optimisation strategy

Implement a strategy aimed at reducing travelling time

Lenovo proposal

* Plan a presentation of Lenovo-Microsoft partnership to describe the benefits of

Windows 10 migration

* Plan a meeting in our showroom for a presentation of Lenovo portfolio (fleet

optimization)

* Presentation and estimation of budgets for the acquisition of new types of mobile

equipment

At the heart of our company is the idea of never standing still. An attitude that

captures the vibrant thread of energy running through every aspect of our business.

One that inspires us to continuously tinker with the status quo. And make things

better for those who forge their own path in unexpected ways. It’s an attitude that we

share with our customers, partners, fans and employees – those who never settle,

have boundless enthusiasm and are unstoppable in their conviction. We are now the

global leader not just in PCs but also in tablets, smartphones and a range of other

devices.

PARTNERING WITH YOU TO ENABLE YOUR IT TRANSFORMATION

Of course, great solutions are only made possible by the technology that underpins

them. Organizations seeking unrivalled reliability, practical innovation, joined-up

thinking and outright value for money can find all of this in the Lenovo portfolio.

A SOLUTION FOR ANY SEGMENT

As a company, Lenovo strives to design computers that are better than ever before

and satisfy the needs of businesses across segments and sizes. Whether you’re a

mighty army of 1 or 1,000, businesses like yours must find a way to safely navigate an

always-evolving landscape and we’re here to help.

GOOD IDEAS ARE JUST THE START

Lenovo ensures that each innovation adds value, collaborating with customers to

guarantee products and features are aimed at real-world constraints and challenges.

Lenovo innovation is guaranteed to make a difference each and every day. Find out

how in the following pages..

CREDENTIALS

• Fortune Global 500 Technology Company

• Ranked as one of the World’s Top 50 most Innovative Companies by Boston Consulting Group

• One of the world’s Most Reputable Companies according to Forbes

LEADERSHIP

• #1 in worldwide PC market share

• #2 in worldwide PC and tablet market share

• The No. 1 User of Green Power on Bloomberg’s list with 288% energy coming from genuine renewable sources

SCALE

• • $46 billion dollar

• Company

• 50,000+ employees serving clients in 160+ countries

• #3 in worldwide smart connected devices

• Ranked as one of the top 5 global smartphone vendors

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