Are You Pushing Away Your Customers
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Transcript of Are You Pushing Away Your Customers
Servcorp Serviced and Virtual Offices
Are You Pushing
Away Your Customers
?
There are instances that they are doing things that will encourage
existing customer to shift to another provider.
Are you pushing away your customers? Here are some
mistakes to avoid.
You fail at listening to
them
You should not leave your customers’ feedback unheard and problems
unresolved. Make them feel that you value their comments and
suggestions.
Establish a two-way conversation wherein you can show that their
concerns are being acted upon in a way that will lead to their
satisfaction.
You are not rewarding
their loyalty
Show that you appreciate them every now and then.
Providing loyalty programs, incentives, and reward coupons for every transaction they made with you are plus factors for you to be seen as a better option than the
rest of the competition.
You don’t know them well enough
Gathering and organizing customer information is made easier by the advancement of
technology today.
With the right platform and the sufficient know-how, you
can assess what interests them most.
These data if utilized efficiently will lead to improved customer
experience and satisfaction. advancement of technology
today.
You are not on the same place as they
are
The wide use of smartphones and other devices that can
readily be linked to the internet led to the increased number of
connected consumers.
Consumer-brand engagement through technology and social media is a big thing to consider as reason why you should start building your online presence.
You make things
complicated
There will be times that your customer won’t feel that their time is valued due to delays on
service delivery.
Assess whether it is just an isolated case or it may be
because of your complicated process of transactions.
Give excellent in-store experience with the help of well-trained staff assisting them at point of sale and a
group of professional to handle phone answering service for
after-sales inquiries.