Are consumers the centre piece of your organisation?
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Transcript of Are consumers the centre piece of your organisation?
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Are consumers the centre piece of your organisation?
Creating a consumer centred organisational culture
Louise Forster
Copyright ©2014 CommunityWest
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Have the rug pulled out from
underneath you
Learn to dance on a
moving carpet
“You can have the rug pulled out from underneath you or learn to dance on a moving carpet” Unknown
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What is CDC?
“A ‘one person at a time’ approach…
It starts in the heart and mind of the worker, the supporter, the advocate, the citizen, in me and in you…”
Taken from a presentation by Heather Simmons- Living in the West Conference - Perth WA- 29th July 2008
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Guiding principles of CDC
• Choice and control
• Upholding dignity and rights
• Partnership approach
• Transparency
Adapted from Sparrow, P. Implementing Consumer Directed Care, presented at the Consumer Directed Care Conference, Melbourne, May 2013 5
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Simmons’ triangle
Heather Simmons. A presentation for the Better Practice Project. June, 2010
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Values
Practice
Planning
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Culture change - TSP
• Thinking
- Choice
- Control (expert)
• Skills
- Understanding
- Listening
• Practice
- Tools
- Reflection
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Culture change - TSP
• Thinking
- Choice
- Control (expert)
• Skills
- Understanding
- Listening
• Practice
- Tools
- Reflection
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A good life
1. Personal identity and self-esteem
2. Meaningful relationships
3. Personal control and autonomy
4. Home and personal surroundings
5. Meaningful daily and community life
6. Personalised support and care
Imagining a positive future for older people: leadership, partnership and change. Ronda Held 2011
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A good life
1. Being active, staying healthy and contributing
2. Continuing to learn3. Friends and community – being valued and
belonging4. The importance of family and relationships5. Valuing diversity6. Approachable local services7. Having choices, taking risks
Person Centred Thinking with Older People. Bowers et.al. 2008 10
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What older people want
I want to be valued
I want to make decisions
I want to contributeI want to be
involved
I want to be as healthy as I can
• To be valued, known and understood
• To make decisions and take risks
• To be connected/contributing to the community
• Involvement in life -doing as much as possible
11“It is after all for me and about me.” ©2013 CommunityWest Inc.
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Culture change - TSP
• Thinking
- Choice
- Control (expert)
• Skills
- Understanding
- Listening
• Practice
- Tools
- Reflection
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Whole of person approach
An extra 1.2 million extra adult social support staff will be needed by 2025.
13Skills for Care - using data taken from the National Minimum Data Set for Social Care, 2008
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Upholding individuals’ rights
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Everyone has the right to:
©2012 CommunityWest Inc.
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Culture change - TSP
• Thinking
- Choice
- Control (expert)
• Skills
- Understanding
- Listening
• Practice
- Tools
- Reflection
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Tools
• Appreciation
• Relationships
• Important to/ important for
• Histories
• Wishing
• Good days/bad days
• Working/not working
• 4 + 1 questions
• ‘My Story’ booklet
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‘My Story’ booklet
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Reflection
Organisation
• Observation
• Recording
Consumer
• Discussion
• Celebrating
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Culture change - TSP
• Thinking
- Choice
- Control (expert)
• Skills
- Understanding
- Listening
• Practice
- Tools
- Reflection
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Arthur’s story
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Helen Sanderson Associateswww.helensandersonassociates.co.uk
Search on You Tube ‘Arthur - person centred thinking with older people’
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Thank you for your interest
Find more training, tools, resources and sector news by:
Visiting the CommunityWest website
www.communitywest.com.au
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