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Transcript of AR96
New AR: View AR | AR without Proprietary
History | States | Assignment | TimetrackingAdd Attachment
AR Text Search | More | CARES HomeAssistance Request 1-5542978
Customer Ticket N/A
Short KPIs degrdation after unlock the IUR link between RNC231&
Description H// RNC206
Current Fix delivered to load LR15.3
Summary
State Closed : Solution/Service Provided
Outage No
Severity 1
Priority 3
Service Request Remote Technical Support
Request Type Support
Sub-Type RCA
Category Software
Sub-Category Software Defect
Internal Yes
Assignment Events
Ask Alcatel-Lucent
Product
Product 9370 RNC
Version LR13.3.W
No Change Request is linked to this AR
Product Location
Site ETISALAT ABU DHABI
Instance 9370RNC-Etisalat : In Service
Site Company Emirates Telecommunications Corporation
City Abu Dhabi
Country United Arab Emirates
Contact
Name Karim IBRAHIM ABD EL NABY
Company Alcatel-Lucent : Open on behalf of Customer
Phone 20 127 109 0616 Email [email protected]
Request Method Email-Eng
Additional +971 56 354 4568
Contact Info
Dates
Occurred 19-Jan-2015 16:45 Time now 29-Aug-2015 13:07 (GMT+4)
Reported 19-Jan-2015 16:45 AR Created 19-Jan-2015 16:48
Service Start 19-Jan-2015 16:45
Next Customer Contact 26-Jul-2015 02:00
Responded 19-Jan-2015 16:53 Respond Target 19-Jan-2015 17:15 SA - Calculated
Restored 21-Jan-2015 18:00 Restore Target 22-Jan-2015 00:37 SA - Calculated
Resolved 30-Jun-2015 14:33 Resolve Target 23-Jul-2015 19:37 SA - Calculated
Targets for Restore & Resolve were extended by 155 days
to account for Pending time
Closed 30-Jun-2015 14:33
Last Modified 30-Jun-2015 14:33 Modified By rories
Entitlement
Agreement 242895 (OXIA 627085)
Covered Service TS 24x7 (Gold, Wireless Mobile Access)
Script This request is entitled to service.
People
Owner TSCr-MoA-WCDMA-SK : rories
Assignee TSCr-MoA-WCDMA-SK : rories
Copy To rories
Referred 1 NorP-WLS-WCDMA-vGlobal : rories
Referred 2 TEC-MoA-WCDMA_RNC-FR : lcostema
Resolve Group TEC-MoA-WCDMA_RNC-FR
Submitter lnowak
Description
Attachments
[empty]
Showing Investigation and Proprietary logs together in time order Show separately
Investigation Log and Proprietary Log
1. 19-Jan-2015 16:48 ALCATEL-LUCENT PROPRIETARY lnowak
called requestor PI provided
2. 19-Jan-2015 16:53 rjankovs
Update to Current Summary: WiP RTSC
3. 19-Jan-2015 16:55 rjankovs
Update to Current Summary: Reassigning to Assignment queue
4. 19-Jan-2015 19:00 rories
From: RIES, Robert (Robert)
Sent: Monday, January 19, 2015 3:59 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Subject: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Karim
Last info we have from Taher is that after extension of missing IPflows was IUR/8
unlocked today morning and link was stable and no TMU resets were observed (see at
attached mail).
So this ticket is opened following the degradation of next two counters you found
after unlocking of IUR/8 ?:
VS.RadioBearerEstablishmentUnsuccess.InvalidRabParametersValue #1629_0
VS.RadioLinkFailureIndication.InvalidCmSettings #18_1
Could you please confirm ?
In this case we will need also xls KPI outputs of all observed degraded counters.
Once you confirm/provide it, I route this ticket to the TPS L3. We have to ask
them, if degradation of above two counters is consequence of incorrect "QAAL2
Release Confirm" message, or not.
Thanks
Best Regards
Robert Ries
5. 21-Jan-2015 02:47 rories
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Sent: Monday, January 19, 2015 4:46 PM
To: RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY); ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM,
SAYED (SAYED); ZAHABI, RAMSEY (RAMSEY); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **;
KHEDR, MAHMOUD (MAHMOUD)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Ries,
I confirm , the below KPIs degrdation appeared after the IUR unlocked today morning.
As Taher said till now no TMU reset alarms appeared while we are telnet to the RNC.
Please tell me which XLS reports required so you can escalate.
Thanks to treat it as urgent as the customer requests KPIs reports on hourly based.
--
BR
Karim Ibrahim
6. 21-Jan-2015 02:47 rories
From: RIES, Robert (Robert)
Sent: Tuesday, January 20, 2015 8:35 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY); ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM,
SAYED (SAYED); ZAHABI, RAMSEY (RAMSEY); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **;
KHEDR, MAHMOUD (MAHMOUD)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Karim
OK, thanks.
Provide please xls reports of both counters #1629 & #18 on 15 min basis at
least from the 16th Jan up to now.
And I think, there will be also useful CTG with UPOS to see which causes are as
main triggers. So provide please next:
1) run CTG + CFT + UPOS (duration=30 min; callType=select the call types, which
are impacted).
Template to be used – attached (/opt/nortel/data/utran/CTSessionTemplates):
HeavyTroubleShooting+CFT+UPOS.tpl
UPOS files to be uploaded to the RNC – attached (/sfs2/share/config):
TMU.upos.CTact8
TMU.upos.Ctdeact
Note: if there are already UPOS files present on the RNC, overwrite the old ones
with the ones I attached to this mail.
2) When CTG above is finished collect please RNCLogCollection (full mode)
immediately after that.
3) Please collect IMT log of at least one NodeB on impacted RNC.
Thank you
Best Regards
Robert Ries
7. 21-Jan-2015 02:48 rories
From: ZAHABI, RAMSEY (RAMSEY)
Sent: Tuesday, January 20, 2015 1:07 PM
To: RIES, Robert (Robert); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY); ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM,
SAYED (SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Robert,
The trace logs have been uploaded to ftp server at
/srv/data202256/data/server/Traces/from_france/ETISALAT_UAE/TRACE_LOGS/CTG_CFT_IMT
_RNCLogCollection_20012015.rar
SFTP://172.25.80.47
user: ftraces
password: Elv24trf
Br,
Ramsey Zahabi
8. 21-Jan-2015 02:51 rories
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Sent: Tuesday, January 20, 2015 7:49 PM
To: ZAHABI, RAMSEY (RAMSEY); RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY); ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM,
SAYED (SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Reis,
Attached also the required KPIs reports, and a detailed KPIs report for the RNC
behavior after the activity,
Waiting your feedback
Thanks,
--
BR,
Karim
Update to Current Summary: Escalated to TPS L3
9. 21-Jan-2015 02:51 ALCATEL-LUCENT PROPRIETARY rories
Dear TEC
This internal ticket is connected to already solved outage ticket AR 1-5531112
where customer ETC (UAE) found a lot of TMU resets in RNC231. Investigation found
problem on IuR towards Huawei RNC206. Customer blocked
this IuR and extend number of IPIf on Iub/8 between these both RNCs. After
unlocking of IuR there were no more TMU reset occurred. However customer found
starting degradation of few other counters. You can see his
KPI summary in the file "Etisalat UAE
-RNC231-OutageAndIurImpact_AfterUnlocking-report.pptx". This ticket he opened as
he complain for two most degraded counters:
VS.RadioBearerEstablishmentUnsuccess.InvalidRabParametersValue #1629_0
VS.RadioLinkFailureIndication.InvalidCmSettings #18_1
I asked customer to perform CTG + CFT + UPOS (set for pegging of 1629_0, 1629_3,
1629_4, 18_1, 18_8), but only one case of 1629_0 was captured => cause
radioNetwork = invalid-rab-parameters-value (0x13, 19)
However from 25823 calls captured by this CTG, were 10349 dropped with RANAP cause
value "Radio Connection with UE Lost" with NBAP values "Synchronization failure",
or "Transport resource unavailable".
In AR 1-5531112 Nabil Menjaoui found in the PPC alarms/debug a lot of alarms
"Failed to find the best Bwpool". Also in RNCLogCollection captured after this CTG
there are a lot of same alarms:
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:16.023 Tbm 3000 0x00000001 202 Jan 20 2015 11:07:07.489 tbmNFqaal2.cc TbmNF::receiveEstablishRequest - Msg_traceKey: 0x80104133 Failed to find the best
Bwpool [NOCR]
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:16.223 Tbm 1767 0x00000001 202 Jan 20 2015 11:07:07.489 tbmNFqaal2.cc sendReleaseConfirm - Msg_traceKey: 0x80104133 FcHistory CID failure cause FINAL
VALUE: 19
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:16.423 Tbm 1767 0x00000001 202 Jan 20 2015 11:07:07.489 tbmNFqaal2.cc TRM_IF_Estreq_t Message Received
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:16.623 Tbm 1767 0x00000001 202 Jan 20 2015 11:07:07.489 tbmNFqaal2.cc Msg_traceKey[x080104133] userType[3] userId[1] IfId[42] rbType[0] cnDomainInd[1]
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:16.823 Tbm 1767 0x00000001 202 Jan 20 2015 11:07:07.489 tbmNFqaal2.cc Msg_traceKey[x080104133] qosInfo:trmTc[4] callpQos[1] thp[NONE] arpPl[1]
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:17.023 Tbm 1767 0x00000001 202 Jan 20 2015 11:07:07.489 tbmNFqaal2.cc isA2ea FALSE
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:17.223 Tbm 1767 0x00000001 202 Jan 20 2015 11:07:07.489 tbmNFqaal2.cc Msg_traceKey[x080104133] [uplink:downlink] --maximumBitRate[8682:8288]
equivalentBitRate[4341:4172] equivalentSSSARSduSz[159:152] pcCACType[0]
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:17.423 Tbm 1767 0x00000001 202 Jan 20 2015 11:07:07.489 tbmNFqaal2.cc Msg_traceKey[x080104133] plmnId [36:244:32]
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:17.623 Tbm 1767 0x00000001 202 Jan 20 2015 11:07:07.489 tbmNFqaal2.cc CAC History: [00042:00001:00007:IP] [NOCR]
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:17.823 Tbm 3000 0x00000001 202 Jan 20 2015 11:07:08.331 tbmNFqaal2.cc TbmNF::receiveEstablishRequest - Msg_traceKey: 0x80101072 Failed to find the best
Bwpool [NOCR]
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:18.023 Tbm 1767 0x00000001 202 Jan 20 2015 11:07:08.331 tbmNFqaal2.cc sendReleaseConfirm - Msg_traceKey: 0x80101072 FcHistory CID failure cause FINAL
VALUE: 19
Please can you ivestigate the probem and tell us:
a) What is a root cause of the both above mentioned counters degradation ? Is it
consequence of incorrect “QAAL2 Release Confirm” message, or not ?
b) Fix delivery plan for this issue
Please note that also AR 1-5542978 is connected to this issue = TMU resets - CR
1434789 created in design.
Apropriate logs you can find on the server 172.25.80.47 in:
/srv/data202256/data/server/Traces/from_france/ETISALAT_UAE/TRACE_LOGS/
CTG_CFT_IMT_RNCLogCollection_20012015.rar
Etisalat UAE -RNC231-OutageAndIurImpact_AfterUnlocking-report.pptx
IUR_RNC231_KPIs_required_reports.rar
If you need some additional information, logs pls let us know.
Thank you and Best Regards
Robert Ries
Time Tracking Entry Added - IR01-TSA3
10. 21-Jan-2015 18:01 rories
Hello
Scope of this ticket is KPI degradation, so in this case Restore = Resolve.
As there will be Target Restore Date set to today at 9:37PM and there is still
investigation in TEC ongoing, I set Restore to avoid of run over it`s time.
Thank you
Robert Ries
11. 26-Jan-2015 12:29 ALCATEL-LUCENT PROPRIETARY lcostema
There seems to be a configuration issue in FDDCell/primary scrambling codes
between neighbor RNCs. TMU blogs CallP from 20/01/2015 12:20:16 to 20/01/2015
14:57:26 show 25324 occurrences of the following type of alarm:
20/01/2015 12:20:18.018 num:000b1846 ue_call_compCellsList_uti.cc.1920
[0x7d570000] UeCallp @ TMU_1(Lp/3,Ap/1) (PERM): UECALLP : UE_CALL :
uecall_buildTempNeighInfo_from_contribTab_cmpType1 (0x8000da00)"WARNING: Cell
{rncId,cId,primaryScramblinCode}={206,24844,412}, sponsored by contributor active
set cell {rncId,cId}={206,24836}, is ignored due to same primaryScramblingCode as
cell {rncId,cId,primaryScramblinCode}={231,24844,412} when computing neighbourhood
for primary cell {rncId,cId}={231,25136}."
The message above shows that RNC Id is not a discriminator for same FDDCell Id +
same scrambling code being added in the active set. Please plan to review primary
scrambling codes list on FDDCell from different RNC.
In attachment is the excel file for duplicate psc distribution - 146 FDDCell are
concerned in the counted period - main impacted RNC are RNC206 and RNC231, but 3
others show few occurrences (205, 215 and 216).
12. 26-Jan-2015 19:28 rories
From: RIES, Robert (Robert)
Sent: Wednesday, January 21, 2015 2:54 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; ZAHABI, RAMSEY (RAMSEY)
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY); ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM,
SAYED (SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Karim
Thanks for data provided.
Ticket was escalated to the TPS L3. Once I have any output, I let you know.
Best Regards
Robert Ries
13. 26-Jan-2015 19:28 rories
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Sent: Sunday, January 25, 2015 6:31 AM
To: RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY); ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM,
SAYED (SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD);
ZAHABI, RAMSEY (RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Robert,
Any update from TPS about this AR?
Thanks,
--
BR,
Karim
14. 26-Jan-2015 19:28 rories
From: RIES, Robert (Robert)
Sent: Monday, January 26, 2015 12:09 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY); ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM,
SAYED (SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD);
ZAHABI, RAMSEY (RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Karim
I asked TPS for update while ago. I am waiting for answer.
Best Regards
Robert Ries
15. 26-Jan-2015 19:28 rories
From: RIES, Robert (Robert)
Sent: Monday, January 26, 2015 4:26 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY); ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM,
SAYED (SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD);
ZAHABI, RAMSEY (RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Karim
Next is TEC`s output:
There seems to be a configuration issue in FDDCell/primary scrambling codes
between neighbor RNCs. TMU blogs CallP from 20/01/2015 12:20:16 to 20/01/2015
14:57:26 show 25324 occurrences in total of the following type of alarm:
========================
20/01/2015 12:20:18.018 num:000b1846 ue_call_compCellsList_uti.cc.1920
[0x7d570000] UeCallp @ TMU_1(Lp/3,Ap/1) (PERM): UECALLP : UE_CALL :
uecall_buildTempNeighInfo_from_contribTab_cmpType1 (0x8000da00)"WARNING: Cell
{rncId,cId,primaryScramblinCode}={206,24844,412}, sponsored by contributor active
set cell {rncId,cId}={206,24836}, is ignored due to same primaryScramblingCode as
cell {rncId,cId,primaryScramblinCode}={231,24844,412} when computing neighbourhood
for primary cell {rncId,cId}={231,25136}."
========================
The above message shows that RNC Id is not a discriminator for same FDDCell Id +
same scrambling code being added in the active set.
There is an excel file attached to CARES. It shows duplicate psc distributions -
146 FDDCells are concerned in the counted period - main impacted RNCs are RNC206
and RNC231, but 3 others shows few occurrences (205, 215 and 216) as well.
AP:
Please plan to review primary scrambling codes list on FDDCell from different RNCs.
Best Regards
Robert Ries
16. 28-Jan-2015 18:35 rories
From: BERIDY, AHMED (AHMED)
Sent: Monday, January 26, 2015 4:55 PM
To: RIES, Robert (Robert); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY (RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
HI Robert,
Thanks for the feedback we will review the PSC plan & come back to you.
Best Regards,
Ahmed BERIDY
17. 28-Jan-2015 18:35 rories
From: BERIDY, AHMED (AHMED)
Sent: Tuesday, January 27, 2015 2:49 PM
To: RIES, Robert (Robert); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY (RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Robert ,
Please find the attached file including all the duplicated cells from our side
& H// side , also be informed that all cell from H// side are locked after the
swap , so the sites still created on their system but locked .
So I don't think this is the RC of the problem.
Best Regards,
Ahmed BERIDY
18. 28-Jan-2015 18:36 rories
From: RIES, Robert (Robert)
Sent: Wednesday, January 28, 2015 12:56 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Karim
Yes, we agree, this is not a root cause. But TEC requested to correct this PSC
issue, because while it is present, the TMU logs are filling up very quickly,
which could lead to hiding more obvious alarms. So that's why it should be useful
to clear any alarms connected to unmatched FDDcell/psc.
Therefore if it is possible, arrange appropriate corrections, please.
Best Regards
Robert Ries
19. 28-Jan-2015 18:36 rories
From: BERIDY, AHMED (AHMED)
Sent: Wednesday, January 28, 2015 11:29 AM
To: RIES, Robert (Robert); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY (RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Robert ,
Ok , we will request from H// to clear it from there side , but please we to find
the RC.
Best Regards,
Ahmed BERIDY
20. 02-Feb-2015 13:49 rories
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Sent: Sunday, February 01, 2015 9:49 AM
To: RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Reis,
Confirmed will delete the cells from H// side, Please update about the AP after
they delete the cells so you can continue your investigation.
Thanks,
--
BR,
Karim
21. 02-Feb-2015 13:49 rories
From: RIES, Robert (Robert)
Sent: Monday, February 02, 2015 11:17 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Thank you Karim
I let you know, if TEC will need another logs.
Best Regards
Robert Ries
22. 02-Feb-2015 13:49 rories
From: BERIDY, AHMED (AHMED)
Sent: Monday, February 02, 2015 9:40 AM
To: RIES, Robert (Robert); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY (RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Dears,
Confirmed deleted from H// side.
Best Regards,
Ahmed BERIDY
23. 02-Feb-2015 13:49 rories
From: RIES, Robert (Robert)
Sent: Monday, February 02, 2015 1:41 PM
To: BERIDY, AHMED (AHMED); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY (RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Ahmed, Karim
Could you please perform again AP, you did last time ?:
1) run CTG + CFT + UPOS (duration=30 min; callType=select the call types, which
are impacted).
Template to be used: HeavyTroubleShooting+CFT+UPOS.tpl
UPOS files to be uploaded to the RNC:
TMU.upos.CTact8
TMU.upos.Ctdeact
Note: if there are already UPOS files present on the RNC, overwrite the old ones
with the ones from last time.
2) When CTG above is finished collect please RNCLogCollection (full mode)
immediately after that.
3) Please collect IMT log of at least one NodeB on impacted RNC.
We hope the ppc_debug will be cleaner now.
Thank you
Best Regards
Robert Ries
24. 09-Feb-2015 15:51 rories
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Sent: Tuesday, February 03, 2015 12:52 PM
To: RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD (ABDESSAMAD)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Reis,
I applied the AP again, all traces @
/srv/data202256/data/server/Traces/from_france/ETISALAT_UAE/AR 1-5542978
Waiting your feedback,
Thanks,
--
BR,
Karim
25. 09-Feb-2015 15:51 ALCATEL-LUCENT PROPRIETARY rories
Time Tracking Entry Added - IR01-TSA3
26. 09-Feb-2015 15:53 rories
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Sent: Sunday, February 08, 2015 12:46 PM
To: RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD (ABDESSAMAD); ALI, YASSER
(YASSER)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Reis,
Any Update please?
Thanks,
--
BR,
Karim
27. 09-Feb-2015 15:53 rories
From: RIES, Robert (Robert)
Sent: Monday, February 09, 2015 12:49 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD (ABDESSAMAD); ALI, YASSER
(YASSER)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Karim
TEC answered today, that they still analyze and meanwhile no updates.
Best Regards
Robert Ries
28. 10-Feb-2015 13:25 ALCATEL-LUCENT PROPRIETARY lcostema
ALU RNC does not and will not support SRB 6.8; it accepts RNSAP radio link setup
for SRB3.4 at transmission time 10msec (srb13.6) and 40msec.
In the attached file "CT_messages_parsing.xls", out of 880 tracekeys sorted per 1
or more "RNSAP Radio Link Setup Failure", almost all are due to SRB6.8
Message extract:
...
---------transportBlockSize = 0x94 (148)
---------mode
----------notApplicable = NULL (0x0, 0)
--------semi_staticPart
---------transmissionTime = msec-20 (0x1, 1)
...
CR 1440113 (IUR:IOT: RNC ALU should refuse SRB 6.8) is open for RNC to directly
reject SRB6.8 when requested.
29. 10-Feb-2015 15:57 rories
From: RIES, Robert (Robert)
Sent: Tuesday, February 10, 2015 12:53 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD (ABDESSAMAD); ALI, YASSER
(YASSER)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Karim
KPI degradation is caused by non standard 3GPP specification from the Huawei side.
They RNC uses towards our RNC message exchange over the SRB6,8 kb/s which is not
3GPP compliant.
ALU RNC is 3GPP compliant, therefore it does not and will not support SRB6,8. It
accepts RNSAP radio link setup for SRB3,4 at transmission time 10msec (SRB13,6)
and 40msec.
You can see list of calls from CT in the attached file "CT_messages_parsing.xls".
There are filtered messages "RNSAP Radio Link Setup Failure", which almost all of
them causes call fail due to SRB6,8. In this CT sample are by SRB issue caused 880
calls out of 1698 in total.
Message extract: ...
---------transportBlockSize = 0x94 (148)
---------mode
----------notApplicable = NULL (0x0, 0)
--------semi_staticPart
---------transmissionTime = msec-20 (0x1, 1) ...
There was opened CR 1440113 in design (IUR:IOT: RNC ALU should refuse SRB6,8). It
is opened for RNC to directly reject SRB6,8 when requested.
I will inform you once fix will be implemented.
Best Regards
Robert Ries
30. 16-Feb-2015 12:10 ALCATEL-LUCENT PROPRIETARY rories
From: RIES, Robert (Robert)
Sent: Thursday, February 12, 2015 10:10 AM
To: COSTEMALLE, LUC (LUC)
Cc: RIGAULT, LAURENT (LAURENT)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Luc
Just question regarding fix for this issue - do you have any info when it will be
available ? Or at least any info regarding actual progress of CR 1440113 ...
Thanks
Best Regards
Robert Ries
31. 20-Feb-2015 18:04 ALCATEL-LUCENT PROPRIETARY lcostema
Hi Robert, R&D are currently working on it, but there is no fix date/release
planned yet.
For info, disabling feature "enhanced IUR RAB configuration" (setting
isEnhancedIurRabConfigEnabled to FALSE) could be a workaround but note that it
would impact some of the HSDPA and EDCH RAB matching on IUR side; so, eventually
just for test....
BR,
32. 06-Mar-2015 22:04 rories
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Sent: Thursday, February 12, 2015 8:01 AM
To: RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD (ABDESSAMAD); ALI, YASSER
(YASSER)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Reis.
Thanks for your feedback, any news about the fix for this issye?.
Thanks,
--
BR,
Karim
33. 06-Mar-2015 22:05 rories
From: RIES, Robert (Robert)
Sent: Friday, March 06, 2015 7:04 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **;
NABIL GEORGES, Martin (Martin); ABDEL-HALIM, SAYED (SAYED); WAGDY MANSOUR, AYMAN
(AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY (RAMSEY); BERIDY, AHMED
(AHMED); MERAD, ABDESSAMAD (ABDESSAMAD); ALI, YASSER (YASSER)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Karim
Fix based on opened CR 1440113 in R&D has no date/release planned yet. R&D
is currently working on it.
One question - did you disable the feature "enhanced IUR RAB configuration" ?
(setting isEnhancedIurRabConfigEnabled to FALSE).
And if yes, is there any impact to some of the HSDPA and EDCH RAB matching on IUR
? We talked about it in another AR 1-5532074, which is connected with the same
issue as this AR.
Thanks
Best Regards
Robert Ries
34. 16-Mar-2015 14:05 rories
From: RIES, Robert (Robert)
Sent: Monday, March 16, 2015 11:03 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Karim
Kindly did you disable the feature "enhanced IUR RAB configuration" ? (setting
isEnhancedIurRabConfigEnabled to FALSE).
And if yes, is there any impact to some of the HSDPA and EDCH RAB matching on IUR ?
Regarding CR 1440113 opened in R&D still no update.
Thanks
Best Regards
Robert Ries
35. 07-Apr-2015 10:29 ALCATEL-LUCENT PROPRIETARY rories
From: RIES, Robert (Robert)
Sent: Tuesday, April 07, 2015 8:29 AM
To: COSTEMALLE, LUC (LUC)
Cc: RIGAULT, LAURENT (LAURENT)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Luc
Kindly any news regarding CR 1440113 ?
In DCT portal I can see release version LR15.3 with status - Ready to Verify.
Could you check if it is final state, please ?
Thanks
Best Regards
Robert Ries
36. 05-May-2015 11:29 rories
From: RIES, Robert (Robert)
Sent: Tuesday, May 05, 2015 9:28 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Karim
Kindly did you disable the feature "enhanced IUR RAB configuration" ? (setting
isEnhancedIurRabConfigEnabled to FALSE).
And if yes, is there any impact to some of the HSDPA and EDCH RAB matching on IUR ?
Regarding CR 1440113 opened in R&D still no update.
Thanks
Best Regards
Robert Ries
37. 12-May-2015 15:26 rories
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Sent: Tuesday, May 05, 2015 9:49 AM
To: RIES, Robert (Robert)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Reis,
I'll check and back t you,
Thanks,
--
BR,
Karim
38. 12-May-2015 15:31 rories
From: RIES, Robert (Robert)
Sent: Tuesday, May 12, 2015 1:31 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Karim
Kindly did you check ?
Friday I will go to vacation, so I`d like to know, what state is this issue now.
Or may I close the ticket ?
Thank you
Best Regards
Robert Ries
39. 15-Jun-2015 13:29 ALCATEL-LUCENT PROPRIETARY rories
From: RIES, Robert (Robert)
Sent: Monday, June 15, 2015 11:28 AM
To: COSTEMALLE, LUC (LUC)
Cc: RIGAULT, LAURENT (LAURENT)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Luc
What is the status of CR 1440113, please ? May I provide to the customer info,
that fix is in LR15.3 definitely ?
I would like to close this ticket as the Target Resolve Date is already missed.
Thank you
Best Regards
Robert Ries
40. 25-Jun-2015 12:55 ALCATEL-LUCENT PROPRIETARY rories
De : RIGAULT, LAURENT (LAURENT)
Envoyé : lundi 15 juin 2015 11:33
À : RIES, Robert (Robert); COSTEMALLE, LUC (LUC)
Objet : RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hi Robert,
I am in CC but answer to help if Luc has not time for that.
CR delivered in LR15.3 starting with RIF30070F1352_RLF30070F1352
RCA info corresponding to that delivery
ALU RNC has to refuse SRB 6.8 configuration without allocating any resources
Regards
Laurent.
Time Tracking Entry Added - IR01-TSA4
41. 25-Jun-2015 13:18 rories
From: RIES, Robert (Robert)
Sent: Thursday, June 25, 2015 11:17 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Karim
Final statement from R&D:
Fix of this issue is delivered to load LR15.3 (starting with
RIF30070F1352_RLF30070F1352)
RCA info corresponding to that delivery:
ALU RNC has to refuse SRB 6.8 configuration without allocating any resources
As fix for this issue is known and implemented, may I close the ticket ?
Thank you
Best Regards
Robert Ries
42. 25-Jun-2015 13:18 ALCATEL-LUCENT PROPRIETARY rories
Time Tracking Entry Added - IR01-TSA4
43. 30-Jun-2015 14:31 rories
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Sent: Sunday, June 28, 2015 7:51 AM
To: RIES, Robert (Robert)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Reis,
Thanks, you can close the AR.
Thanks,
--
BR,
Karim Ibrahim
44. 30-Jun-2015 14:31 ALCATEL-LUCENT PROPRIETARY rories
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Sent: Sunday, June 28, 2015 7:51 AM
To: RIES, Robert (Robert)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206
Hello Reis,
Thanks, you can close the AR.
Thanks,
--
BR,
Karim Ibrahim
Time Tracking Entry Added - IR01-TSA4
45. 30-Jun-2015 14:33 rories
Update to Current Summary: Fix delivered to load LR15.3
Add to logResolution
Fix delivered to load LR15.3
End of Assistance Request 1-5542978
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