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![Page 1: AR100](https://reader036.fdocuments.in/reader036/viewer/2022062517/563db7dc550346aa9a8ea241/html5/thumbnails/1.jpg)
New AR: View AR | AR without Proprietary
History | States | Assignment | Timetracking
AR Text Search | More | CARES HomeAssistance Request 1-5514132
Customer Ticket N/A
Short Repeated cell instability on the site 288
Description
Current Issue caused by TMU instability. TMU issue solved. Closure
Summary aproval granted.
State Closed : Solution/Service Provided
Outage No
Severity 3
Priority 3
Service Request Remote Technical Support
Request Type Support
Sub-Type Diagnose
Category Software
Internal No
Assignment Events
Product
Product 9926 DBS-WCDMA
Version LR13.1.W
No Change Request is linked to this AR
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Product Location
Site ETISALAT ABU DHABI
Instance 9926DBS WCDMA-Etisalat : In Service
Site Company Emirates Telecommunications Corporation
City Abu Dhabi
Country United Arab Emirates
Contact
Name Karim IBRAHIM ABD EL NABY
Company Alcatel-Lucent : Open on behalf of Customer
Phone 20 127 109 0616 Email [email protected]
Request Method Email-CR
Dates
Occurred 29-Dec-2014 15:11 Time now 29-Aug-2015 13:24 (GMT+4)
Reported 29-Dec-2014 15:11 AR Created 29-Dec-2014 15:21
Service Start 29-Dec-2014 15:11
Next Customer Contact 29-Dec-2015 03:00
Responded 30-Dec-2014 11:00 Respond Target 30-Dec-2014 15:11 SA - Calculated
Restored 07-Jan-2015 11:00 Restore Target -- --- ---- SA - None
Resolved 22-Jan-2015 12:39 Resolve Target 02-Mar-2015 19:42 SA - Calculated
Targets for Restore & Resolve were extended by 3 days 5 hours
to account for Pending time
Closed 22-Jan-2015 12:39
Last Modified 22-May-2015 16:03 Modified By archive
Entitlement
Agreement 242895 (OXIA 627085)
Covered Service TS 24x7 (Gold, Wireless Mobile Access)
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Script This request is entitled to service.
People
Owner TSCr-MoA-WCDMA-SK : rkosorin
Assignee TSCr-MoA-WCDMA-SK : rkosorin
Referred 1 ExcP-WLS-WCDMA-vGlobal : rkosorin
Referred 2 TEC-MoA-WCDMA_BTS : mdiwanou
Resolve Group TEC-MoA-WCDMA_BTS
Submitter dmajer
Description
From: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"
Sent: 2014-12-29 12:11:55
To: ALU Support <[email protected]>
Subject: RE: Repeated cell instability on the site 288
Hi,
Severity 3.
Thanks,
--
BR,
Karim Ibrahim
From: [email protected] [mailto:[email protected]]
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Sent: Monday, December 29, 2014 3:10 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: BERIDY, AHMED (AHMED); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **; ABDEL-HALIM, SAYED (SAYED); NADER, Mohamed (Mohamed)** CTR **;
ZAHABI, RAMSEY (RAMSEY); OKASHA, TAHER (TAHER)
Subject: Re: Repeated cell instability on the site 288
Dear Mr. Ibrahim,
what is the severity of this problem 1 or 3?
Kind regards,
Natalia Targonska
ALCATEL-LUCENT
GLOBAL WELCOME CENTER
Visit OnLine Customer Support
<https://services.support.alcatel-lucent.com/product_support/> for Contact
details
On 29.12.14 12:03, Karim (Karim)** CTR ** IBRAHIM ABD EL NABY wrote:
Hello,
Short Description : Repeated cell instability on the site 288
![Page 5: AR100](https://reader036.fdocuments.in/reader036/viewer/2022062517/563db7dc550346aa9a8ea241/html5/thumbnails/5.jpg)
causing KPIs degradation
Current Summary : TEC support needed
Contact Surname : Karim
Contact Given Name : Ibrahim
Contact Phone :+971 56 354 4568
Contact Company : Alcatel-Lucent
Company : Emirates Telecommunications Corporation
Contract Number : OXIA 627085
Region : EMEA
Country : United Arab Emirates
City : Abu Dhabi
Site : ETISALAT ABU DHABI
Product Instance : 9926 DBS-WCDMA
Severity : 3
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Priority : 3
Product Version : LR13.3W
Severity : 1
Action taken: Change SG, Reset the TMUs, the issue solved for short time
and come back.
Logs: Attached HFB.
Outage : No
Internal/External: :Internal
--
Best Regards,
Karim Ibrahim
LTE/WCDMA Integration Professional
META WLS Access Network (GNE EMEA)
M(UAE): +
<https://mail.eu.alcatel-lucent.com/owa/redir.aspx?C=30449991f54743fd85063b63258fd6f2&URL=https%3a%2f%2fmail.eu.alcatel-lucent.com%2fowa%2fUrlBlockedError.aspx>
971-56-354-4568
M(Egy): +
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<https://mail.eu.alcatel-lucent.com/owa/redir.aspx?C=30449991f54743fd85063b63258fd6f2&URL=https%3a%2f%2fmail.eu.alcatel-lucent.com%2fowa%2fUrlBlockedError.aspx>
2010-668-44-810
ONNET: 2205 5534
Showing Investigation and Proprietary logs together in time order Show separately
Investigation Log and Proprietary Log
1. 29-Dec-2014 15:24 dmajer
Update to Current Summary: Assigned to Workgroup;
2. 29-Dec-2014 15:25 ALCATEL-LUCENT PROPRIETARY dmajer
Outgoing E-mail to Karim (Karim)** CTR ** IBRAHIM ABD EL NABY
Workflow Status: Queued
Subject: Re: RE: Repeated cell instability on the site 288 // AR 1-5514132
Contact: Karim (Karim)** CTR ** IBRAHIM ABD EL NABY
Agent: dmajer
From: [email protected]
To: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"
Cc: "BERIDY, AHMED (AHMED)" <[email protected]>, "REDA, RAMY
(RAMY)" <[email protected]>, "ELHAKIM, Mohamed (Mohamed)** CTR **"
<[email protected]>, "ABDEL-HALIM, SAYED (SAYED)"
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<[email protected]>, "NADER, Mohamed (Mohamed)** CTR **"
<[email protected]>, "ZAHABI, RAMSEY (RAMSEY)"
<[email protected]>, "OKASHA, TAHER (TAHER)"
Bcc:
Sent on:
Dear Customer,
Thank you for contacting the Alcatel-Lucent Welcome Center.
Your request has been processed and the ticket number for your reference is AR
-5514132. Please reference that number when contacting Alcatel-Lucent for
follow-up.
An Alcatel-Lucent representative will contact you regarding your request.
Kind Regards,
Dawid Majer
ALCATEL-LUCENT
GLOBAL WELCOME CENTER
Visit OnLine Customer Support for Contact details
3. 30-Dec-2014 11:04 rkosorin
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Update to Current Summary: TPS WIP
4. 30-Dec-2014 13:16 rkosorin
Hello Karim,
We received your ticket, where you are complaining about the cell instability on
the NodeB 288.
In order to investigate the issue, please provide:
1) The issue in 288 is being repeated periodically?
2) Are you observing the same kind of issue also on different NodeBs?
3) What is the exact behavior? The cells are bouncing and then going to disabled
state without any possibility to bring it back to the service without TMU restart
(have you tried different WA - NodeB reset, lock/unlock of the cells)?
4) Have you observed any transport instability when the issue starts?
5) Are you seeing ANO_DEADLOCK alarm on the cells?
For the AP:
A) Please do telnet to the RNC, where the problematic cell is mapped. Log the
session.
B) Check on which TMU instance the cells are being mapped:
My example: looking for the 40851 & 40852 cells:
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d -n rncin tmu/* cellist
RncIn Tmu/11 TMU instance, where the desired cells are mapped�
cellList = 20031,30671,30672,20032,20033,39622,20034,30674,30675,20035,
20036,39625,20083,20082,20086,20085,20089,20088,20037,39623,
39861,39862,22251,39863,22252,39621,39864,39865,22254,39866,
22255,39624,39626,20038,20039,20081,20084,22257,22258,20682,
30431,23471,23474,21152,20681,20683,23472,23475,21155,20685,
30432,20684,20686,20691,20692,20693,20694,20695,20696,20697,
20698,20699,20087,21151,21154,62514,62515,62516,62965,62966,
62964,30433,30434,30435,30436,21032,21031,21034,21035,40852,
40851
C) Do TELCI to the TMU instance, which is handling the cells:
My Example: I was looking for the cell 40851. I did telci to TMU instance 11
Play commands:
telci -tmu(11) rncin
telci(tmu)> set unsafe
telci(tmu)> rrmcell info 40851
telci(tmu)> rnccom celldpref -> from report of this command please determine
iNodebCoreProcessRef and iCellRefPerNodebCP
(iNodebCoreProcessRef,iCellRefPerNodebCP,CId): 4 34 45273
(iNodebCoreProcessRef,iCellRefPerNodebCP,CId): 4 35 45052
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(iNodebCoreProcessRef,iCellRefPerNodebCP,CId): 5 0 40851
(iNodebCoreProcessRef,iCellRefPerNodebCP,CId): 5 1 40852
(iNodebCoreProcessRef,iCellRefPerNodebCP,CId): 5 2 40853
(iNodebCoreProcessRef,iCellRefPerNodebCP,CId): 5 3 45421
And use these numbers for next two commands:
Syntax: nobcch rootaut < iNodebCoreProcessRef> <iCellRefPerNodebCP>
telci(tmu)> nobcch rootaut 5 0
telci(tmu)> nobcell cellaut 5 0
Play the commands for all impacted cells
Q -> for exit
D) Run full RNCLogCollection
E) Provide the RNCLogCollection, log from the TMU and HFB file
BR
rasto
5. 02-Jan-2015 17:47 ALCATEL-LUCENT PROPRIETARY rkosorin
Dear TEC,
i wouldlike to ask you for help regarding issue seen in UEA network.
![Page 12: AR100](https://reader036.fdocuments.in/reader036/viewer/2022062517/563db7dc550346aa9a8ea241/html5/thumbnails/12.jpg)
Issue description:
*****************************
Fddcells on the NodeB Baynoonah_T_288 are bouncing. Sometimes in the same time all
of them are going down, sometimes only one or few of them. Issue is seen only on
this NodeB. The cell outage is very short - the cells are just bouncing. Issue is
relativelly frequent. it occurrs several times per day.
Issue investigation:
*****************************
Issue is happening in the load: UNB1330BC01.
NodeB is relatively new one. It has been put online 25.11.2014. The issue started
to ocure 9.12.2014. From the config perspective the NodeB looks fine... There are
no errors which would indicate config issue... From the IMT perspective it is
difficult for me to say, what is going on on the NodeB. I have seen few erreos,
which occurred around the times of the issue occurrence, but those errors were
seen also at diffeent times and no cell bouncing was observed. RNCLogCollection is
not helpfull at all for me...
Please check for example the date/time 31.12.2014 14:28:55. At this time all the
cells wend down anf]d up....
![Page 13: AR100](https://reader036.fdocuments.in/reader036/viewer/2022062517/563db7dc550346aa9a8ea241/html5/thumbnails/13.jpg)
There is OT cell trace available from that time and again - it is not helpfull at
all. To sumarize - there is no clue for me what is going on... I have asked for
CCM replacement but local team would like to have theproof there is HW issue
first...
Logs available on cuba server /traces/UAE/1-5514132:
******************************
OTcell trace, RNCLogCollection, IMT ZAP, HFB. snapshot
Please advise.
BR
Rasto
6. 02-Jan-2015 17:49 ALCATEL-LUCENT PROPRIETARY rkosorin
Time Tracking Entry Added - IR01-TSA4
7. 02-Jan-2015 18:03 ALCATEL-LUCENT PROPRIETARY rkosorin
Time Tracking Entry Added - IR01-TSA3
8. 12-Jan-2015 11:18 ALCATEL-LUCENT PROPRIETARY rkosorin
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Hello Manuela,
have you had the time to look at the issue? Please share the results.
BR
Rasto
9. 12-Jan-2015 20:36 ALCATEL-LUCENT PROPRIETARY mdiwanou
Hi Rasto,
Could you provide NTL fot the BTS and the RNC, for the time issue is seen.
Issue seems to happen randomly for 3 seconds. So I need to check the NTL logs
I can't find anything in BTS logs synchronized with HFB reports.
I can't find anything interesting on BTS Logs instead of CCP get disable several
times, this were reported several time.
Let me check further, I may need to involve TPS RNC. I will you know.
Regards
MAnuela
10. 13-Jan-2015 14:59 ALCATEL-LUCENT PROPRIETARY rkosorin
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Hello Manuela,
please involve al neccessary support you need. Please provide feedback as soon as
possible. The local team is pushing - i know the ticket is having s/p = 3/3, but
this is because the guy, who opened it has no clue about the criticity numbering -
i believe.
BR
rasto
11. 13-Jan-2015 15:04 rkosorin
Hello Ahmed,
The ticket was in the TEC BTS team for investigation. The investigation results
from their side except the fact, that the cells wend down, are not showing
anything, which could point to RC.
The BTS TEC engineer asked for help the RNC team. I will update as soon as I have
their view.
BR
Rasto
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12. 13-Jan-2015 15:13 ALCATEL-LUCENT PROPRIETARY mdiwanou
Hello,
I will have a look for this. But unless could they provide a NTL requested... I
doubt that a well working site starts bouncing without any actions from Customer.
Maybe this is due to any misconfiguration performed.
But for now, I can't provide the RC.
Regards,
Manuela DIWANOU
13. 16-Jan-2015 15:34 ALCATEL-LUCENT PROPRIETARY rkosorin
Hello Manuela,
the logs from AP you asket for are uploaded to Cuba server:
/traces/UAE/1-5514132/14012015
Please have a look.
BR
rasto
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14. 16-Jan-2015 17:30 ALCATEL-LUCENT PROPRIETARY rkosorin
Just an additional info - customer just replaced CCM board for this NodeB.
Unfortunately the issue is still persisting.
Rasto
15. 16-Jan-2015 18:01 ALCATEL-LUCENT PROPRIETARY mdiwanou
Hi Rasto,
Stability data attached are from 10/01/2015 and 11/01/2015 when OTC cell is from
13/01/2015, can I have stability data for 13, 14 and 15 january.
Same for NTL, it stops at 13 january, but I need data for 13,14,15.
As it will help for matching logs.
Regards,
Manuela
16. 16-Jan-2015 18:43 ALCATEL-LUCENT PROPRIETARY mdiwanou
In addition,
![Page 18: AR100](https://reader036.fdocuments.in/reader036/viewer/2022062517/563db7dc550346aa9a8ea241/html5/thumbnails/18.jpg)
From the NTL, I can see following alarm:
2015/01/10 - 15:26:38 State Change 5483603(BTSEquipment/T_AR_U_288_Baynoonah)
BTSEquipment/T_AR_U_288_Baynoonah CCP/0
adminState/operationalState/availabilityStatus/standbyStatus/controlStatus
/disabled/failed//
2015/01/10 - 15:26:38 State Change 5483604(BTSEquipment/T_AR_U_288_Baynoonah)
BTSEquipment/T_AR_U_288_Baynoonah CCP/1
adminState/operationalState/availabilityStatus/standbyStatus/controlStatus
/disabled/failed//
2015/01/10 - 15:26:38 State Change 5483605(BTSEquipment/T_AR_U_288_Baynoonah)
BTSEquipment/T_AR_U_288_Baynoonah CCP/2
adminState/operationalState/availabilityStatus/standbyStatus/controlStatus
/disabled/failed//
2015/01/10 - 15:26:38 State Change 5483606(BTSEquipment/T_AR_U_288_Baynoonah)
BTSEquipment/T_AR_U_288_Baynoonah CCP/3
adminState/operationalState/availabilityStatus/standbyStatus/controlStatus
/disabled/failed//
2015/01/10 - 15:26:38 State Change 5483602(BTSEquipment/T_AR_U_288_Baynoonah)
BTSEquipment/T_AR_U_288_Baynoonah NodeBCP/0
adminState/operationalState/availabilityStatus/standbyStatus/controlStatus
/disabled/failed//
2015/01/10 - 15:26:41 State Change 5483610(BTSEquipment/T_AR_U_288_Baynoonah)
BTSEquipment/T_AR_U_288_Baynoonah NodeBCP/0
adminState/operationalState/availabilityStatus/standbyStatus/controlStatus
![Page 19: AR100](https://reader036.fdocuments.in/reader036/viewer/2022062517/563db7dc550346aa9a8ea241/html5/thumbnails/19.jpg)
/enabled///
2015/01/10 - 15:26:50 State Change 5483729(BTSEquipment/T_AR_U_288_Baynoonah)
BTSEquipment/T_AR_U_288_Baynoonah CCP/0
adminState/operationalState/availabilityStatus/standbyStatus/controlStatus
/enabled///
2015/01/10 - 15:26:50 State Change 5483728(BTSEquipment/T_AR_U_288_Baynoonah)
BTSEquipment/T_AR_U_288_Baynoonah CCP/1
adminState/operationalState/availabilityStatus/standbyStatus/controlStatus
/enabled///
2015/01/10 - 15:26:50 State Change 5483730(BTSEquipment/T_AR_U_288_Baynoonah)
BTSEquipment/T_AR_U_288_Baynoonah CCP/2
adminState/operationalState/availabilityStatus/standbyStatus/controlStatus
/enabled///
2015/01/10 - 15:26:50 State Change 5483731(BTSEquipment/T_AR_U_288_Baynoonah)
BTSEquipment/T_AR_U_288_Baynoonah CCP/3
adminState/operationalState/availabilityStatus/standbyStatus/controlStatus
/enabled///
2015/01/10 - 11:16:15 Alarm 5460635(BTSEquipment/T_AR_U_288_Baynoonah)
BTSEquipment/T_AR_U_288_Baynoonah IpRan/0 VirtualInterface/2 IP RAN/0 HEARTBEAT
FAILURE Cleared faultCode : BTS_0404_00054 helpVolume : RAN_iBTS_Fault_Analysis
NotificationID : 5460635 communicationsProtocolError Communication Alarm Specific
Problem:IP RAN/0 HEARTBEAT FAILURE,
![Page 20: AR100](https://reader036.fdocuments.in/reader036/viewer/2022062517/563db7dc550346aa9a8ea241/html5/thumbnails/20.jpg)
AdditionalInformationFromNE:additionalInformation = { manufacturerInfoAscii = UDP
HeartBeat Request NOT received from RNC }
Those alarms point out transport issue. Can customer check its transport link? Did
they perform any operation regarding transport in december 10 (beginning of this
issue).
Please provide requested data so We can check here in order to confirm that this
issue is out of UTRAN.
Thanks in advance,
Manuela
17. 19-Jan-2015 13:44 ALCATEL-LUCENT PROPRIETARY rkosorin
Hello Manuela,
i uploaded the hfb/stc for 14.15.1.2015. The log for 14.1.2015 is not containing
any record about fddcells being disabled. There is only RRH dump notification for
288 NodeB inside. The hfb/stc for 13.1.2014 are missing. They are not even on the
server - so they do not exist. From my side i have asked local team to provide
exact date/time when the cells wend to disabled state in order to avoid "blind"
search.
![Page 21: AR100](https://reader036.fdocuments.in/reader036/viewer/2022062517/563db7dc550346aa9a8ea241/html5/thumbnails/21.jpg)
From my side - if they can't provide exact date/time, i would ask them to perform
the AP again and to pay attention that all the loga are available and correlated
in time. Do you agree, or the data available now are useful for you?
BR
rasto
18. 19-Jan-2015 13:44 rkosorin
Hello Karim,
The traces were taken 13 and 14.1.2015. The hfb file was delivered for 14.1.2015
only. No hfb/stc for 13.1.2014.
From hfb 14.1.2015: there is only one record regarding 288 NodeB inside:
T_AR_U_288_Baynoonah NW/UTRAN BTSEquipment/T_AR_U_288_Baynoonah Board/688526591 1/12/2015 11:11 null processing error warning active softwareProgramError RRH/41 SOFTWARE DUMP RRH/41 SOFTWARE DUMP Specific Problem:RRH/41 SOFTWARE DUMP, Cabinet:10, Shelf:20, Slot-position:255, AdditionalInformationFromNE:additionalInformation = { manufacturerInfoAscii = FULL RESET 131 RFH Reset triggered from EH: internal event 1, App: CPRI Messag.- RRH F/W:_BI_RE_ASB2XA_BAND01_FV_P0103HwRel:AB P EC:3JR10104AA SN:YP1433 } BTS_0002_00047
No record about Fddcells being unlocked disabled....
![Page 22: AR100](https://reader036.fdocuments.in/reader036/viewer/2022062517/563db7dc550346aa9a8ea241/html5/thumbnails/22.jpg)
TEC had looked at the traces and from the trace content only following is revealed:
From the NTL, I can see following alarm:
2015/01/10 - 15:26:38 State Change 5483603 (BTSEquipment/T_AR_U_288_Baynoonah) BTSEquipment/T_AR_U_288_Baynoonah CCP/0 adminState/operationalState/availabilityStatus/standbyStatus/controlStatus /disabled/failed//
2015/01/10 - 15:26:38 State Change 5483604 (BTSEquipment/T_AR_U_288_Baynoonah) BTSEquipment/T_AR_U_288_Baynoonah CCP/1 adminState/operationalState/availabilityStatus/standbyStatus/controlStatus /disabled/failed//
2015/01/10 - 15:26:38 State Change 5483605 (BTSEquipment/T_AR_U_288_Baynoonah) BTSEquipment/T_AR_U_288_Baynoonah CCP/2 adminState/operationalState/availabilityStatus/standbyStatus/controlStatus /disabled/failed//
2015/01/10 - 15:26:38 State Change 5483606 (BTSEquipment/T_AR_U_288_Baynoonah) BTSEquipment/T_AR_U_288_Baynoonah CCP/3 adminState/operationalState/availabilityStatus/standbyStatus/controlStatus /disabled/failed//
2015/01/10 - 15:26:38 State Change 5483602 (BTSEquipment/T_AR_U_288_Baynoonah) BTSEquipment/T_AR_U_288_Baynoonah NodeBCP/0 adminState/operationalState/availabilityStatus/standbyStatus/controlStatus /disabled/failed//
2015/01/10 - 15:26:41 State Change 5483610 (BTSEquipment/T_AR_U_288_Baynoonah) BTSEquipment/T_AR_U_288_Baynoonah NodeBCP/0 adminState/operationalState/availabilityStatus/standbyStatus/controlStatus /enabled///
2015/01/10 - 15:26:50 State Change 5483729 (BTSEquipment/T_AR_U_288_Baynoonah) BTSEquipment/T_AR_U_288_Baynoonah CCP/0 adminState/operationalState/availabilityStatus/standbyStatus/controlStatus /enabled///
2015/01/10 - 15:26:50 State Change 5483728 (BTSEquipment/T_AR_U_288_Baynoonah) BTSEquipment/T_AR_U_288_Baynoonah CCP/1 adminState/operationalState/availabilityStatus/standbyStatus/controlStatus /enabled///
![Page 23: AR100](https://reader036.fdocuments.in/reader036/viewer/2022062517/563db7dc550346aa9a8ea241/html5/thumbnails/23.jpg)
2015/01/10 - 15:26:50 State Change 5483730 (BTSEquipment/T_AR_U_288_Baynoonah) BTSEquipment/T_AR_U_288_Baynoonah CCP/2 adminState/operationalState/availabilityStatus/standbyStatus/controlStatus /enabled///
2015/01/10 - 15:26:50 State Change 5483731 (BTSEquipment/T_AR_U_288_Baynoonah) BTSEquipment/T_AR_U_288_Baynoonah CCP/3 adminState/operationalState/availabilityStatus/standbyStatus/controlStatus /enabled///
2015/01/10 - 11:16:15 Alarm 5460635 (BTSEquipment/T_AR_U_288_Baynoonah) BTSEquipment/T_AR_U_288_Baynoonah IpRan/0 VirtualInterface/2 IP RAN/0 HEARTBEAT FAILURE Cleared faultCode : BTS_0404_00054 helpVolume : RAN_iBTS_Fault_Analysis NotificationID : 5460635 communicationsProtocolError Communication Alarm Specific Problem:IP RAN/0 HEARTBEAT FAILURE, AdditionalInformationFromNE:additionalInformation = { manufacturerInfoAscii = UDP HeartBeat Request NOT received from RNC }
The time of the issue (10.1.2015) is not matching with the AP time (13-14.1.2015).
Please provide the information, at what time in the date 13-14.1.2015 the fddcells
wend down without apparent reason. The log for 14.1.2015 is having only the record
about RRH dump. 13.1.2015 is missing. What shall we look at and to what date/time?
BR
Rasto
19. 20-Jan-2015 14:46 ALCATEL-LUCENT PROPRIETARY mdiwanou
Hi Rasto,
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I prefer to wait for the whole data as you described above. Then, I'll confirm my
analysis or not.
Regards.
Manuela
20. 22-Jan-2015 12:37 rkosorin
TPS update:
***************************
Hello Karim,
From the HFB extract and from the raw hfb files you provided, the cells on NodeB
288 during 13-14.1.2015 were stable.
Regarding your question about TMU - indeed, looking at the old logs it can be
seen that prior the cells wend down, the TMU was resewt:
RNC_2028_30467 EM RNCRNC231 RNC231 quality of service NW:UTRAN RNC:RNC231 RNCEquipment:0 CNode:0 NW/UTRAN RNC/RNC231 RNCEquipment/0 CNode/0 2014-12-10T16:29:26 +0400 warning Cleared 2014-12-10T16:51:19 +0400 FALSE > Local value : ANO_RESTART_CONTEXT on PSFP slot 8 Processor role First PMC-TMU Specific Problem:> Local value : ANO_RESTART_CONTEXT on PSFP slot 8 Processor role First PMC-TMU, manu:[unavailable value], plmno:Ns-FailCause, common:[unavailable value], AdditionalInformationFromNE:additionalInformation = { common = { information = { postMortem = fmNormal eqp3GLocation = { hardSlotPosition = { shelfNumber = 0 positionInShelf = 8 } hardconf = { } } } } plmno = { information = { plmnoRestartContext = { boardType = v-pmc-boardType cause = v-ns-FailCause overFMTreshold = v-fmtreshold-notExceeded } } } manu = { information = "FM
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PMDZ is written and valid BaseOS PMDZ is empty. " "FM nb event 0. FM threshold has NOT occured. " } } softwareProgramAbnormallyTerminated > Local value : ANO_RESTART_CONTEXT on PSFP slot 8 Processor role First PMC-TMU
RNC_0021_00020 EM RNCRNC231 RNC231 quality of service NW:UTRAN RNC:RNC231 NodeB:T_AR_Baynoonah_U_288_U900 FDDCell:T_WR_BAYNOONAH_U900_F2_B NW/UTRAN RNC/RNC231 NodeB/T_AR_Baynoonah_U_288_U900 FDDCell/T_WR_BAYNOONAH_U900_F2_B 2014-12-10T16:29:27 +0400 Critical Cleared 2014-12-10T19:21:12 +0400 FALSE State change to Disable Failed Associated BTS:T_AR_Baynoonah_U_288_U900, $site.name$, Correlated notification: 20141210162927Z, RNC Shelf number\Board Slot position\Adjunct Processor:0\12\1, Source Indicator:RESOURCE_OPERATION underlyingResourceUnavailable State change to Disable Failed Inhibit rule;
RNC_0021_00020 EM RNCRNC231 RNC231 quality of service NW:UTRAN RNC:RNC231 NodeB:T_AR_Baynoonah_U_288_U900 FDDCell:T_WR_BAYNOONAH_U900_F2_C NW/UTRAN RNC/RNC231 NodeB/T_AR_Baynoonah_U_288_U900 FDDCell/T_WR_BAYNOONAH_U900_F2_C 2014-12-10T16:29:27 +0400 Critical Cleared 2014-12-10T19:21:12 +0400 FALSE State change to Disable Failed Associated BTS:T_AR_Baynoonah_U_288_U900, $site.name$, Correlated notification: 20141210162927Z, RNC Shelf number\Board Slot position\Adjunct Processor:0\12\1, Source Indicator:RESOURCE_OPERATION underlyingResourceUnavailable State change to Disable Failed Inhibit rule;
RNC_0021_00020 EM RNCRNC231 RNC231 quality of service NW:UTRAN RNC:RNC231 NodeB:T_AR_Baynoonah_U_288_U900 FDDCell:T_WR_BAYNOONAH_U900_F2_D NW/UTRAN RNC/RNC231 NodeB/T_AR_Baynoonah_U_288_U900 FDDCell/T_WR_BAYNOONAH_U900_F2_D 2014-12-10T16:29:27 +0400 Critical Cleared 2014-12-10T19:21:12 +0400 FALSE State change to Disable Failed Associated BTS:T_AR_Baynoonah_U_288_U900, $site.name$, Correlated notification: 20141210162927Z, RNC Shelf number\Board Slot position\Adjunct Processor:0\12\1, Source Indicator:RESOURCE_OPERATION underlyingResourceUnavailable State change to Disable Failed Inhibit rule;
RNC_0021_00020 EM RNCRNC231 RNC231 quality of service NW:UTRAN RNC:RNC231 NodeB:T_AR_Baynoonah_U_288_U900 FDDCell:T_WR_BAYNOONAH_U900_F1_D NW/UTRAN RNC/RNC231 NodeB/T_AR_Baynoonah_U_288_U900 FDDCell/T_WR_BAYNOONAH_U900_F1_D 2014-12-10T16:29:27 +0400 Critical Cleared 2014-12-10T19:21:12 +0400 FALSE State change to Disable Failed Associated BTS:T_AR_Baynoonah_U_288_U900, $site.name$, Correlated notification: 20141210162927Z, RNC Shelf number\Board Slot position\Adjunct Processor:0\12\1, Source Indicator:RESOURCE_OPERATION underlyingResourceUnavailable State change to Disable Failed Inhibit rule;
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RNC_0021_00020 EM RNCRNC231 RNC231 quality of service NW:UTRAN RNC:RNC231 NodeB:T_AR_Baynoonah_U_288_U900 FDDCell:T_WR_BAYNOONAH_U900_F1_A NW/UTRAN RNC/RNC231 NodeB/T_AR_Baynoonah_U_288_U900 FDDCell/T_WR_BAYNOONAH_U900_F1_A 2014-12-10T16:29:27 +0400 Critical Cleared 2014-12-10T19:21:12 +0400 FALSE State change to Disable Failed Associated BTS:T_AR_Baynoonah_U_288_U900, $site.name$, Correlated notification: 20141210162927Z, RNC Shelf number\Board Slot position\Adjunct Processor:0\12\1, Source Indicator:RESOURCE_OPERATION underlyingResourceUnavailable State change to Disable Failed Inhibit rule;
RNC_0021_00020 EM RNCRNC231 RNC231 quality of service NW:UTRAN RNC:RNC231 NodeB:T_AR_Baynoonah_U_288_U900 FDDCell:T_WR_BAYNOONAH_U900_F1_C NW/UTRAN RNC/RNC231 NodeB/T_AR_Baynoonah_U_288_U900 FDDCell/T_WR_BAYNOONAH_U900_F1_C 2014-12-10T16:29:27 +0400 Critical Cleared 2014-12-10T19:21:12 +0400 FALSE State change to Disable Failed Associated BTS:T_AR_Baynoonah_U_288_U900, $site.name$, Correlated notification: 20141210162927Z, RNC Shelf number\Board Slot position\Adjunct Processor:0\12\1, Source Indicator:RESOURCE_OPERATION underlyingResourceUnavailable State change to Disable Failed Inhibit rule;
RNC_0021_00020 EM RNCRNC231 RNC231 quality of service NW:UTRAN RNC:RNC231 NodeB:T_AR_Baynoonah_U_288_U900 FDDCell:T_WR_BAYNOONAH_U900_F2_A NW/UTRAN RNC/RNC231 NodeB/T_AR_Baynoonah_U_288_U900 FDDCell/T_WR_BAYNOONAH_U900_F2_A 2014-12-10T16:29:27 +0400 Critical Cleared 2014-12-10T19:21:12 +0400 FALSE State change to Disable Failed Associated BTS:T_AR_Baynoonah_U_288_U900, $site.name$, Correlated notification: 20141210162927Z, RNC Shelf number\Board Slot position\Adjunct Processor:0\12\1, Source Indicator:RESOURCE_OPERATION underlyingResourceUnavailable State change to Disable Failed Inhibit rule;
RNC_0021_00020 EM RNCRNC231 RNC231 quality of service NW:UTRAN RNC:RNC231 NodeB:T_AR_Baynoonah_U_288_U900 FDDCell:T_WR_BAYNOONAH_U900_F1_B NW/UTRAN RNC/RNC231 NodeB/T_AR_Baynoonah_U_288_U900 FDDCell/T_WR_BAYNOONAH_U900_F1_B 2014-12-10T16:29:27 +0400 Critical Cleared 2014-12-10T19:21:12 +0400 FALSE State change to Disable Failed Associated BTS:T_AR_Baynoonah_U_288_U900, $site.name$, Correlated notification: 20141210162927Z, RNC Shelf number\Board Slot position\Adjunct Processor:0\12\1, Source Indicator:RESOURCE_OPERATION underlyingResourceUnavailable State change to Disable Failed Inhibit rule;
So this might be the reason, why we do not see the cell fluctuation in the latest
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logs.
BR
Rasto
21. 22-Jan-2015 12:37 rkosorin
Hi Rasto,
Thanks for your feedback , Kindly note that the site is stable from KPIs and also
no alarms of cell fail observed since 18.1.2015,
Thanks to close this AR.
Thanks,
--
BR,
Karim
22. 22-Jan-2015 12:39 rkosorin
Update to Current Summary: Issue caused by TMU instability. TMU issue solved.
Closure aproval granted.
Resolution
Issue caused by TMU instability. TMU issue solved. Closure aproval granted.
![Page 28: AR100](https://reader036.fdocuments.in/reader036/viewer/2022062517/563db7dc550346aa9a8ea241/html5/thumbnails/28.jpg)
End of Assistance Request 1-5514132
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