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AQTF Essential Conditions and Standards for Continuing

Registration & VRQA Guidelines for VET Providers - Audit Report

Audit Date: 20/21 August 2019 RTO: Central Highlands Group Training Inc.

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Applicant Details

Applicant Name

Central Highlands Group Training Inc. T/as Ballarat Group Training (BGT)

TOID 3683

Address 25-39 Barkly Street, Ballarat VIC 3350

Website www.bgt.org.au

Registration Contact Mr Graham McMahon

Phone Number (03) 5333 8600 Email [email protected]

Audit Team

Audit Firm ShineWing Australia Auditor/s John Molenaar

Auditor/s Other Attendees

Graham McMahon, CEO

Chris Noonan, General Manager Training

Simon Milligan, RTO Training Manager

Nathan Tobin, Student Liaison Officer

Shelby Pike, Quality and Compliance Officer

Registering Body Details

Contact Person Julie Florence

Phone Number 9032 1560 Email [email protected]

Audit Details

Type of Audit Re-registration Audit

Conditions Audited 3, 6, 7, 8, 9

Standards Audited 1.1, 1.2, 1.3, 1.4, 1.5 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7

3.1, 3.2, 3.4

2016 VRQA Guidelines Audited

3.1, 3.2, 34, 3.5 4.1, 4.2

Audit Date/s 20/21 August 2019

RTO Background

Background to Central Highlands Group Training Inc. T/A Ballarat Group Training (BGT) BGT was established in 1986 for the purposes of providing young people with employment opportunities to reach their full potential and to provide employers with well skilled and suitable staff. Today BGT provides various entry level qualifications, employment and assistance programs to members of the local Ballarat community. The organisation is an Incorporated Association governed by seven Board members who are members of the local community. The management of operations is delegated to the management team which is relatively new. The CEO was appointed six months ago and has been with the organisation for two years in various capacities. The General Manager – Training and Employment has been with the organisation for many years,




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initially appointed as the RTO Manager. The Training Manager has been with the organisation for about twelve months. The Administration and Executive Support Officer has also been with the organisation for a number of years and is skilled in data management. The Student Support Officer has only been with the RTO for 12 months. RTO operations BGT applied for registration as an RTO in 1996 and has focused its delivery on local employer skill needs and providing the opportunity for up skilling. The organisation’s Scope of Registration includes 20 qualifications and four accredited courses. Enrolments in 2018 included 360 enrolments with a large number of students involved in ‘White Card’ training. In 2019 to date, appropriately 430 students have been enrolled in qualifications and individual units. At the time of audit approximately 250 students were actively participating in training. The current focus of training is in the areas of Business and Administration, Education Support, Disability and Aged Care, Engineering and Fabrication, Foundation Skills, and a large number of learners completing the unit CPCCWHS1001 Prepare to work safely in the construction industry. A combination of work based and institutional-based learning methodologies are employed, including traineeship and apprenticeship programs and school based programs for VET and VCE students. BGT receives funding for training operations through the Victorian Skills First program and fee for service activities. BGT moved to new premises during 2018 to a central Ballarat location, providing a learning hub. The renovated building (previously the premises of Ballarat Secondary College) is owned by the Department of Education and has been made available to BGT for a minimal rent, providing spacious and well-appointed facilities including informal learning spaces and a café which is open to the public. Parts of the building are sublet to other organisations which complement the learning and support services provided to youth through youth support programs. BGT has also relocated its Industry Skills Centre into a spacious workshop on the new site, providing a well appointed learning area for its engineering apprenticeship program. A dedicated team of trainers support the learning for approximately 70 engineering and manufacturing apprentices and pre-apprentices enrolled with the Industry Skills Centre. In 2018, nine students graduated with the Certificate II Engineering and ten students graduated with a Certificate III Engineering. 1n 2018 the centre had successfully placed eight students into full time apprenticeships and three into full time work. Audit findings The relatively new management team and the move into a new facility has motivated a review of the BTG training operations in conjunction with the local community and employers. A review of policies and procedures has commenced but has not been completed and hence some policies and procedures were superseded and implemented procedures were not consistent with policies, but this is a work in progress.




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The management team commented on the use of commercial assessment resources, on the assumption that they should be compliant and adequately assess all units. Pre-assessment of the resources had not been conducted to identify whether the assessments within the resources met the unit assessment requirements. The team were concerned about the number of non-compliances identified at Standard 1.5 and commented on the costs of purchasing resources, conducting pre-assessment validation and developing resources from scratch. However, the RTO will need to implement strategies to ensure that all assessments meet the unit assessment requirements. Students interviewed confirmed that the trainers/assessors were passionate about their industry and provided every possible source of support to assist them to complete their course, however they identified limitations in the qualification learning structures including the disadvantages of being in a combined Certificate III and Certificate IV class, being in a class that accepts start of the year and mid-year enrolments, and access to online resources that are not easily accessible or confusing. Central Highlands Group Training Inc. would benefit from identifying strategies to obtain feedback from learners and identify strategies to allay their concerns. It was noted that five trainers were current working under supervision while they were completing the required units: TAEASS502 or TAELLN411. They were enrolled at Inspire Education and supervision arrangements were implemented.




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Qualifications/Units Audited1

QUALIFICATION/UNIT OF COMPETENCE/ACCREDITED COURSE

TGA Code Qualification/Unit of Competence/Accredited

Course (as per TGA) Delivery Site

CHC43115 Certificate IV in Disability Units: CHCDIV001 Work with diverse people CHCCSO15 Provide individualised support CHCDIS010 Provide person centred services to people with a disability with complex needs

25-39 Barkly Street, Ballarat VIC 3350

CHC40213 Certificate IV in Education Support Units: CHCEDS021 Assist in facilitation of students learning CHCEDS023 Supervise students outside classroom


MEM30305 Certificate III in Engineering - Fabrication Trade Units: MEM05011C Assemble fabricated components MEM05010BC Apply fabrication, forming and shaping techniques MEM18002B Use power tools/hand held operations


Interviewee(s) – Staff name and position; employer name and position

Anne-Marie Haintz

Trainer/assessor, Certificate IV in Disability

Paul Dickman, Trainer/assessor, Certificate III in Engineering - Fabrication Trade

Bill Burgess Trainer/assessor, Certificate III in Engineering - Fabrication Trade

Class of eight students Certificate IV in Education Support

Class of twelve students Certificate III in Engineering - Fabrication Trade

Permanent Delivery Sites –

Do the RTO’s permanent delivery sites match the information provided by the VRQA?

Yes No

X

25-39 Barkly Street, Ballarat VIC 3350 is the only site registered as a permanent delivery site.

1 Samples have been selected in accordance with the VRQA VET Audit Sampling Methodology




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Third party Arrangements –

Do the RTO’s third party arrangements match the information provided by the VRQA?

Yes No

X

No third-party arrangements had been entered into for the delivery and assessment of accredited training.




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Audit Summary - AQTF Conditions of Registration

AQTF Conditions

Place an X in the appropriate column

Compliant

Non -Compliant

Not audited

1 Governance X

2 Interactions with the Registering Body X

3 Compliance with Legislation X

4 Insurance X

5 Financial Management X

6 Certification & Issuing of Qualifications & Statements of Attainment

X

7 Recognition of Qualifications Issued by other RTOs X

8 Accuracy and Integrity of Marketing X

9 Transition to Training Packages/Expiry of Accredited Courses X




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Audit Summary - AQTF Standards

AQTF Standards/Elements Compliant

Non -Compliant

Not audited

Standard 1 X

1.1 – Continuous Improvement Strategy X

1.2 – Training and Assessment Strategies X

1.3 – Training and Assessment Resources X

1.4 – Trainer and Assessor Competency X

1.5 – Assessment Strategies X

Standard 2 X

2.1 – Meeting the Needs of Clients X

2.2 – Continuous Improvement of Client Services X

2.3 – Provision of Information to Clients X

2.4 – Third-Party Engagement in Training and Assessment X

2.5 – Provision of Support Services to Clients X

2.6 – Learner Access to Records of Participation X

2.7 – Complaints and Appeals Strategy X

Standard 3 X

3.1 – Operations Management X

3.2 – Continuous Improvement of Operations X

3.3 – Third-Party Training and/ or Assessment Services X

3.4 – Records Management X

Summary of Non-Compliance2

SF.1.1.1 Central Highlands Group Training Inc. had collected, analysed and acted on relevant data for continuous improvement of training and assessment in an adhoc rather than systematic way. SF.1.2.1 Strategies for training and assessment strategies did not provide sufficient information to ensure adequate arrangements were identified to guide trainers/assessors and insufficient evidence of industry consultation was provided to ensure that the training and assessment arrangements were developed in consultation with industry. SF.1.3.1 Staff, facilities, equipment and training and assessment materials used by the RTO were consistent with the requirements of the Training Package and the RTO’s own training and assessment strategies, for the sampled units in the qualifications CHC43115 Certificate IV in Disability, CHC40213 Certificate IV in Education and

2 SF = Standard Finding. Finding references are aligned to the Detailed Findings section of this report.




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Support and Certificate III in Engineering - Fabrication Trade, however, assessment instruments for the qualifications CHC43115 Certificate IV in Disability, CHC40213 Certificate IV in Education and Support, did not meet the requirements of the unit assessment requirements – Performance Evidence (see Standard 1.5). SF.1.5.1 Assessments, including the requirements of the relevant qualifications, for the qualifications CHC43115 Certificate IV in Disability and CHC40213 Certificate IV in Education and Support did not meet the requirement of the unit Performance Evidence and were not systematically validated, including pre-assessment validation. SF.2.2.1 Central Highlands Group Training Inc. had not implemented a systematic approach to collecting data for the continuous improvement of client services to enable the analysing and acting upon relevant information to ensure that student services met student needs. SF.3.2.1 Central Highlands Group Training Inc. had implemented a number of strategies to collect and analyse data to identify improvement opportunities. The strategies had been implemented in an adhoc way. A planned approach to reviewing compliance with the AQTF Conditions and Standards and VRQA Guidelines had not been implemented.




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udit Summary – 2016 VRQA Guidelines for VET Providers

2016 VRQA Guidelines Compliant Non-Compliant

Not audited

1. Governance, Financial viability and Management systems X

1.1 – Strategic Plan and Business Plan X

1.2 – Financial Viability X

1.3 – Management Systems X

1.4 – Governance X

2. Transparency and oversight of third parties X

2.1 – Third party agreement X

2.2 – Co-operation with VRQA X

2.3 – Notifying VRQA of Third party agreements X

2.4 – Information - Disclosure of third party services X

2.5 – Pre-enrolment materials - Disclosure of third party services X

2.6 – Changes to third party services X

2.7 – Complaints - Third party services X

2.8 – Appeals - Third party services X

3. Trainer and assessor qualification (including individuals working under the supervision of a trainer

X

3.1 – Vocational & Industry skill requirements X

3.2 – Training and Assessment (TAE) skill requirements X

3.3 – Assessment only skill requirements X

3.4 – Supervision arrangement requirements X

3.5 – Trainer under supervision skill requirements X

4. Delivery of training and assessment services X

4.1 – Training and assessment practices X

4.2 – Amount of training X

4.3 – TAE - Independent validation of assessment system, tools, processes and outcomes

X

4.4 – TAE – Trainer and Assessor skills (1 January 2016 to 31 December 2016)

X

4.5 – TAE – Trainer and Assessor skills (1 January 2017 onwards) X

4.6 – TAE – Trainer under supervision requirements X

4.7 – TAE – Registration requirements X

5. Annual Declaration of Compliance X

5.1 – Annual Declaration of Compliance X




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Summary of Non-Compliance3

GF.4.1.1

Central Highlands Group Training Inc’s training and assessment strategies and practices identified the Volume of Learning related to each qualification and the criteria used to determine the appropriate Volume of Learning for each qualification. This had not identified the amount of training it provided, to enable each student to meet the requirements for each unit of competency in which the student was enrolled and a rationale for this amount of training was not provided.

GF.4.2.1

Central Highlands Group Training Inc. had identified a duration for each qualification reviewed and had determined the Volume of Learning it provided, however the amount of training it provided to each student with regard to the existing skills, knowledge and the experience of the student and the mode of delivery was not provided.

3 GF = Guideline Finding. Finding references are aligned to the Detailed Findings section of this report.

AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for VET Providers -

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Detailed Findings - AQTF Conditions of Registration

CONDITION 1 - Governance Not audited in Phase 2 audit

Evidence/Documentation Reviewed

Not audited as part of this Re-registration Audit.

CF.1 Finding Required Rectification(s)


N/A

CONDITION 2 - Interactions with the Registering Body Not audited in Phase 2 audit



CF. 2 Finding Required Rectification(s)


N/A


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CONDITION 3 - Compliance with Legislation Compliant


Staff Handback – list of legislation.

Staff Handbook – responsibilities.

Training and Assessment Strategies for qualifications reviewed at audit - lists of legislation, relevant to the qualification. See Standard 1.2.

Student Course Information.

CF.3.1 Finding Required Rectification(s)

Central Highlands Group Training Inc. had identified and implemented relevant Commonwealth, State or Territory legislation and regulatory requirements that were relevant to its operations and its scope of registration. It ensured that its staff and clients were fully informed of these requirements that affected their duties or participation in vocational education and training through the Staff Handbook and Student Course Information.

N/A


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CONDITION 4 - Insurance Not audited in Phase 2 audit


Not audited as part of this Re-registration audit.



N/A

CONDITION 5 - Financial Management Not audited in Phase 2 audit





N/A


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CONDITION 6 - Certification & Issuing of Qualifications & Statements of Attainment Compliant


• Quality Assurance Procedure – Completion Checklist Procedure • Student File Checklist – included in student files • Templates of Certificate – entitled certificate of completion • Sample Statement of Attainment • Completed certificates issue to students – sample of student files (See Standard 1.5) • Retention Policy and Procedures • Sample of records in VETtrak • Enrolment Form • Sample - Monthly reporting through SVTS • Enrolment form • Student Handbook Page 6, Unique Student Identifier (USI)


Central Highlands Group Training Inc. had issued testamurs in accordance with the requirements of the Training Package that met the Australian Qualifications Framework (AQF) TGA. The testamurs included the Nationally Recognised Training (NRT) logo in accordance with the current conditions of service.

N/A

CF.6.2. Finding Required Rectification(s)

Central Highlands Group Training Inc. had confirmed that it would retain client records of attainment of units of competency and qualifications for a period of 30 years.

N/A


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Central Highlands Group Training Inc. had a student records management system in place that had the capacity to provide the registering body with AVETMISS compliant data.

N/A


Central Highlands Group Training Inc. had provided a return of its client records of attainment of units of competency and qualifications to the VRQA for 2019 through monthly SVTS reporting.

N/A


Central Highlands Group Training Inc. met the requirements for implementation of a national unique student identifier.

N/A

Improvement Opportunities

CF6.1

Though the RTO includes the organisation’s legal name – Central Highlands Group Training Inc., in small print at the bottom of the Certificates and Statement of Attainment issued, it uses in large print ‘bgt.org.au JOBS + TRAINING’ which is not identified as a legal or trading name on the TGA RTO Report. Central Highlands Group Training Inc. would benefit by reviewing the ASQA Fact Sheet – sample forms of AQF certification documentation, in determining the format of the Certificate and Statement of Attainment. https://www.asqa.gov.au/news-publications/publications/fact-sheets/sample-aqf-documentation

https://www.asqa.gov.au/news-publications/publications/fact-sheets/sample-aqf-documentation


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CONDITION 7 - Recognition of Qualifications Issued by other RTOs Compliant


Student Handbook – National Recognition, Credit Transfer, RPL

Recognition Policy

Sample of four student Credit Transfer applications


Central Highlands Group Training Inc. had procedures in place for the recognition of AQF Qualifications and Statements of Attainment issued by any other RTO. Students were informed in the Student Handbook 2019.

N/A


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CONDITION 8 - Accuracy and Integrity of Marketing Compliant


Website course information

Course information

Student Handbook

Sample of completed Enrolment Interview Forms


Central Highlands Group Training Inc. had ensured that its marketing and advertising of AQF qualifications to prospective clients was ethical, accurate and consistent with its scope of registration. The NRT logo was employed in accordance with its conditions of use.

N/A


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CONDITION 9 - Transition to Training Packages/Expiry of Accredited Courses Compliant


• Transition from Superseded Training Packages Policy • Current Scope of Registration c/f TGA RTO report


Following rectification at the time of audit, to include a statement ‘within 12 months of their publication on the TGA’ in the Transition from Superseded Training Packages Policy, Central Highlands Group Training Inc. had provisions in place for the management of the transition from superseded Training Packages within 12 months of their publication on the TGA.

N/A


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Detailed Findings - AQTF Standards

ELEMENT 1.1 - The RTO collects, analyses and acts on relevant data for continuous improvement of training and assessment. Non-Compliant


• Continuous Improvement Policy • Version: 1.0 Created By: CEO. Revision Date: 19/11/2015 Next Revision Date: 19/11/2018 • Samples of monthly staff meeting minutes. • RTO Market Research Customer Survey Results May 2018 • Administration of Submitted Work Policy • Template Continuous Improvement Form • Continuous Improvement Register 2019

SF.1.1.1

Finding Required Rectification(s) Rectification response

Central Highlands Group Training Inc. had collected, analysed and acted on relevant data for continuous improvement of training and assessment in an adhoc rather than systematic way. The RTOs Continuous Improvement Policy (Revision Date: 19/11/2015 Next Revision Date: 19/11/2018) had not been reviewed by the proposed review date and referred to superseded government departments (e.g. OTTE). It also referred to ‘External ISO Quality Auditor from Sci Qual International will conduct 6 monthly quality audits’ however these had not been conducted. The policy identified strategies that were not consistent with the strategies implemented. Periodic review of the effectiveness of continuous improvement actions had not been implemented.

VRQA Comment: The RTO is required to provide an updated systematic Policy and Procedure for Continuous Improvement, and evidence it is being implemented. Central Highlands Group Training Inc. is required to:

Review its continuous improvement strategies and arrangements as identified in the Continuous Improvement Policy and ensure that they identify a systematic approach

Continuous improvement has been reviewed and operations calendar updated with completion dates for:

1. continuous improvement register reviewed quarterly as per operations calendar

2. continuous improvement Policy updated

3. Engagement with industry and industry consultations for all courses and a nominated responsible person calendared


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to continuous improvement of learning and assessment.

Implement a systematic approach to the continuous improvement of it learning and assessment.

on operations calendar. (training manager)

4. All continuous improvement actions calendared and appropriate person nominated for action.

5. Validation Schedule reviewed quartely as per operations calendar

6. Units for delivery pre validated prior to delivery. As per operations calendar.

Evidence provided:

Continuous improvement policy

Sample agenda for recent Staff meeting


Central Highlands Group Training Inc. would benefit from developing a systematic continuous improvement of learning and assessment strategies that:

Identifies key stakeholders

Identifies effective strategies for obtaining feedback from these stakeholders

Identifies the tools to be used to obtain feedback

Identifies the process by which feedback will be analysed and acted on

Includes a strategy for the periodic review of the effectiveness of strategies implemented Central Highlands Group Training Inc. would benefit from preparing an annual schedule that identifies when the feedback collection strategies will be conducted.


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Central Highlands Group Training Inc. would benefit from reviewing the format of its Continuous Improvement Register and include:

The source of the feedback

The date feedback was analysed

The issues identified

Actions to be implement, by who and by what date

A date for the review of the effectiveness of actions implemented.


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ELEMENT 1.2 - Strategies for training and assessment meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry.

Non-Compliant


Learning and assessment strategies for the following qualifications:

CHC43115 Certificate IV in Disability

CHC40213 Certificate IV in Education Support

MEM30305 Certificate III in Engineering - Fabrication Trade See attached TAS review tables.

SF.1.2.1


Strategies for training and assessment strategies did not provide sufficient information to ensure adequate arrangements were identified to guide trainers/assessors and insufficient evidence of industry consultation was provided to ensure that the training and assessment arrangements were developed in consultation with industry. Training and assessment strategies:

Identified learning cohorts that included a broad range of backgrounds and experiences however the training and assessment arrangements did not identify how the amount of training for each learner/group of learners would enable them to complete the qualification.

RTO preferred entry requirements or a learner selection criterion was not identified.

A rationale for the amount of training was not provided.

Educational and support services were identified to meet the needs of learners.

Central Highlands Group Training Inc is required to review and modify Training and Assessment Strategies to:

Identify how the amount of training for each learner/group of learners would enable them to complete the qualification.

Include RTO preferred entry requirements or a learner selection criterion.

Include a rationale for the amount of training.

Identify the educational and support services available to meet the needs of learners.

Tas updated to include the following notes: Additional section added for amount of learning Reference to quality of facilities Industry consultation section references how often industry consultation occurs and when. (industry consultation for each qualification on operations calendar). Identify impact on TAS of industry consultation.


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Facilities and equipment to accommodate the number of learners were not identified.

Industry consultation did not obtain feedback from a diversity of employers’ representatives of the industry, and it was not identified how the feedback obtained from the one employer identified in each TAS, had impacted on the development of the TAS.

Reasonable adjustment strategies, consistent with the identified cohort of learners had not been identified.

Identify the quality of facilities and equipment to accommodate the number of learners to be taught.

Identify how feedback from a diversity of employers’ representatives of the industry, is to be obtained and how this impacts on the development of the TAS.

Include reasonable adjustment strategies, consistent with the identified cohort of learners.

Identify services available, to meet needs of learners in amount of training Identify facilities available in facilities section.


Central Highlands Group Training Inc would benefit by ensuring that the Training and Assessment Strategies makes a connection between the:

cohort of learners

learner selection criteria

student support services available

the amount of training available to learners to ensure that they are able to complete the qualification

to ensure that arrangements for training and assessment are realistic for all the learners to be enrolled.


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ELEMENT 1.3 - Staff, facilities, equipment and training and assessment materials used by the RTO are consistent with the requirements of the Training Package or accredited course and the RTO’s own training and assessment strategies.

Non-Compliant


Staff, facilities, equipment and training and assessment materials for the following qualifications and units: CHC43115 Certificate IV in Disability Units: CHCDIV001 Work with diverse people Lesson Plan day one and day 2 – time 4.5 hours a day X 2 TAS – program schedule, teaching weeks 33 Unit delivered in weeks 13 – 14, 28 supervised hours, trainer support – 2 hours and 24 hours unsupervised Learner Guide and Assessment Booklet Text book, The disability worker, Geoff Arnott 2017 Session PowerPoints – 112 slides. Included YouTube snippets. Web link https://culturalatlas.com.au/intro CHCCSO15 Provide individualised support Lesson Template: PowerPoint – 74 slides Lesson Plan – 3 days X 5.5 hours - 16.5 hours SmallPrint text Session by session plan was not provided. Additional independent learning tasks were not provided - 12 X 3 hours. Assessment Task 1 - Written responses 20 questions Assessment Task 2 - Project – Write a 700 word paper about diversity CHCDIS010 Provide person centred services to people with a disability with complex needs Learning resources: PowerPoint – 118 slides

https://culturalatlas.com.au/intro


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Lesson Plan – 3 days X 5.5 hours - 16.5 hours SmallPrint text Session by session plan was not provided. Additional independent learning tasks were not provided - 12 X 3 hours. Assessments: Assessment Task 1 - Simulations Assessment Task 2 - Written Responses Assessment Task 3 - Work Placement Logbook TAS identified resources and equipment required for each unit – Appendix 2: Resource List Learner Guides – identified as SmallPrint Learning Resources for each unit Cengage reference: The disability support worker by Geoff Arnott BGT resources including PowerPoints, activities and textbook Practical placement resources and related support aids and equipment TAS identified trainers/assessors and summary of qualifications and experience. Trainer/assessor information for two trainers: Anne-Marie Haintz and Kylie Barnett (See Standard 1.4) Assessment instruments and tools – see Standard 1.5 CHC40213 Certificate IV in Education Support Units: CHCEDS021 Assist in facilitation of students learning Learning Resources: PowerPoint 27 slides Text Book Supporting Education: The teaching assistant handbook, Karen Kearns Session Plan: Activity - Origami - paper crane - 30 minutes Program schedule identified teaching weeks. Learner Guide and Assessment Booklet CHCEDS023 Supervise students outside classroom Learning Resources:


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PowerPoint 27 slides Text Book Supporting Education: The teaching assistant handbook, Karen Kearns Session Plan: Activity - Origami - paper crane - 30 minutes Program schedule identified teaching weeks. Learner Guide and Assessment Booklet Assessment tasks: Assessment Task 1 - Short answer questions – 8 questions Assessment Task 2 - Portfolio of evidence – lesson plan, handouts and student observation sheet – implemented activity, complete student observation record,

teacher/trainer observations, establish a learning environment and facilitate the learning process for a small group and individual within the group Assessment Task 3 - Project TAS identified resources and equipment required for each unit – Appendix 2: Resource List Learner Guides – Karen Kearns Supporting education BGT resources including PowerPoints, activities and textbook Practical placement resources and related support aids and equipment TAS identified trainers/assessors and summary of qualifications and experience. Trainer/assessor information for two trainers: Jade Delgos and Jo Kenealy (See Standard 1.4) Assessment instruments and tools – see Standard 1.5 MEM30305 Certificate III in Engineering - Fabrication Trade MEM05011C Assemble fabricated components Resources. ISC Lesson Plan 80 nominal hours –See TAS – week 157 - 208. A composite Training Resource – section 5.112A.4, 4.1 – 4.7 Project: Manufacture and assemble the space frame to given specifications using safe working practices. Complete the fabrication assembly operations involved in the Space Frame project. Assessment Assessment Task 1 - Observation Assessment Task 2 - Written/verbal questioning Third party verification


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Workbook activities Practical project - Pot belly stove – manufacture of seven components Assessment Task 2 - Practical exercises – items 1 – 7 Observation. Checklist – criteria item 1 – item 7 Observation checklist ‘can the candidate demonstrate?’ – list of criteria S/NS Supervisor/Third party report Summary of Assessment: Questions, Practical, Observation, Third Party – Yes, C – NYC signed and dated. Mapping document. MEM05010BC Apply fabrication, forming and shaping techniques Resources: ISC Lesson Plan 80 nominal hours TAS - weeks – 157 – 208 A composite training resource (Regency TAFE, Commonwealth of Australia) Learning tasks Assessments: Assessment mapping Assessment cover sheet Assessment Task 1 - Practical Assessment – Observation Practical Exercises p1, p2, p3, p4, p5, p6, p10 – skills practice tasks. Observation checklist Supervisor/third party report Summary of assessment - four tasks yes C or NYC dated, signed Assessment Task 2 - Written/verbal questioning 19 questions Assessment Task 3 - Third party verification Assessment Task 4 - Workbook activities MEM18002B Use power tools/hand held operations Resources:


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ISL Lesson Plan - 20 nominal hours A learners’ workbook Content information Assessment: Mapping document Assessments: Practical assessment – Observation practical assessments in the learner guide:

Sharpen a right hand turning wheel

Sharpen a left hand turning wheel

Sharpen a 60 degree thread cutting tool

Construction on the vehicle axle stand Observation checklist Written/verbal questioning – four parts Third party verification Demonstration checklist Workbook activities Practical projects Summary of assessments:

Questions

Practical

Observation

Third party TAS identified facilities and equipment maintained in the BGT Industry Skills Centre. Appendix 1: Equipment and resources required to deliver this qualification Learner Guides – SmallPrint Learning resources, IBSA resources, NSW TAFE guides, VETRE resources and resources developed by Shea and MSA. BGT resources including DVDs, PowerPoints TAS identified trainers/assessors and summary of qualifications and experience. Trainer/assessor information for four trainers: Paul Dickman, Robert Burton, Bill Burgess, Stephen Creelman (See Standard 1.4) Assessment instruments and tools – see Standard 1.5


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SF.1.3.1


Staff, facilities, equipment and training and assessment materials used by the RTO were consistent with the requirements of the Training Package and the RTO’s own training and assessment strategies, for the sampled units in the qualifications CHC43115 Certificate IV in Disability and CHC40213 Certificate IV in Education Support, however, assessment instruments did not meet the requirements of the unit assessment requirements – Performance Evidence (see Standard 1.5).

Central Highlands Group Training Inc is required to review and modify assessment tools for the qualifications CHC43115 Certificate IV in Disability and CHC40213 Certificate IV in Education Support to ensure that they meet unit assessment requirements. (See Standard 1.5).

See response 1.5


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ELEMENT 1.4 - Training and assessment is delivered by trainers and assessors who:

a) have the necessary training and assessment competencies as determined by the National Quality Council or its successors, and

b) have the relevant vocational competencies at least to the level being delivered or assessed, and

c) can demonstrate current industry skills directly relevant to the training/assessment being undertaken, and

d) continue to develop their Vocational Education and Training (VET) knowledge and skills as well as their industry currency and trainer/assessor competence.

Compliant


Trainer/assessor information for the following qualifications and units: CHC43115 Certificate IV in Disability Units: CHCDIV001 Work with diverse people CHCCSO15 Provide individualised support CHCDIS010 Provide person centred services to people with a disability with complex needs TAS identified trainers/assessors and summary of qualifications and experience. Trainer/assessor information for two trainers: Anne-Marie Haintz and Kylie Barnett (Delivering under supervision) CHC40213 Certificate IV in Education Support Units: CHCEDS021 Assist in facilitation of students learning CHCEDS023 Supervise students outside classroom Trainer/assessor information for two trainers: Jade Delgos and Jo Kenealy MEM30305 Certificate III in Engineering - Fabrication Trade Units: MEM05011C Assemble fabricated components MEM05010BC Apply fabrication, forming and shaping techniques MEM18002B Use power tools/hand held operations


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Trainer/assessor information for four trainers: Paul Dickman, Robert Burton, Bill Burgess, Stephen Creelman – all delivering under supervision.

SF.1.4.1 Finding Required Rectification(s)

CHC43115 Certificate IV in Disability A review of the trainer/assessor information provide on a USB at the time of audit, and supported by additional items provided at the time of audit, confirmed that training and assessment was delivered by trainers/assessors, who had the necessary training and assessment competencies and the relevant vocational competencies at least to the level being delivered or assessed, could demonstrate current industry skills directly relevant to the training/assessment being undertaken and continued to develop their Vocational Education and Training (VET) knowledge and skills as well as their industry currency and trainer/assessor competence. CHC40213 Certificate IV in Education Support A review of the trainer/assessor information provide on a USB at the time of audit, and supported by additional items provided at the time of audit, confirmed that training and assessment was delivered by all but one trainer/assessor, who had the necessary training and assessment competencies and the relevant vocational competencies at least to the level being delivered or assessed, could demonstrate current industry skills directly relevant to the training/assessment being undertaken and continued to develop their Vocational Education and Training (VET) knowledge and skills as well as their industry currency and trainer/assessor competence. Fortnightly supervision records were provided for one trainer who was currently completing the TAE40116 upgrade, enrolled at Inspire Education. MEM30305 Certificate III in Engineering - Fabrication Trade The four identified trainers/assessors did not hold the required units TAEASS502 and/or TAELLN411 and were enrolled at Inspire Education to complete these units. Supervision arrangements were in place.

N/A


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ELEMENT 1.5 - Assessment including Recognition of Prior Learning (RPL):

a) meets the requirements of the relevant Training Package or accredited course

b) is conducted in accordance with the principles of assessment and the rules of evidence

c) meets workplace and, where relevant, regulatory requirements

d) is systematically validated.

Non-Compliant


Assessment strategies for the following qualifications and units: CHC43115 Certificate IV in Disability Units: CHCDIV001 Work with diverse people CHCCSO15 Provide individualised support CHCDIS010 Provide person centred services to people with a disability with complex needs CHC40213 Certificate IV in Education Support Units: CHCEDS021 Assist in facilitation of students learning CHCEDS023 Supervise students outside classroom MEM30305 Certificate III in Engineering - Fabrication Trade MEM05011C Assemble fabricated components MEM05010BC Apply fabrication, forming and shaping techniques MEM18002B Use power tools/hand held operations CHC43115 Certificate IV in Disability Student files sampled. • Andrew Dunn, Training Plan signed 7/9/2018 • Jesse Thompson, Training Plan signed 28/9/2017


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• Amanda Baker, Training Plan signed 28/9/2017 • Lauren Thompson, Training Plan signed 31/8/2018 • Rebecca Howden, Training Plan signed 31/8/2018 CHCDIV001 Work with diverse people Assessments: • Assessment 1: Written questions, 18 questions • Assessment 2: Project –Three scenarios. • Assessment 3: Work Placement Observation - Observation Checklist identified unit performance criteria • Record of Assessment Outcomes Student files: evidence of completed assessments • Andrew Dunn 5/11/2018 • Jesse Thompson 17/2/2018 • Amanda Baker 8/2/2018 • Lauren Thompson 16/8/2018 • Rebecca Howden 12/11/2018 CHCCCS015 - Provide individualised support Assessments: • Assessment Task 1 - Written responses 20 questions • Assessment Task 2 – Project – Write a 700 word paper about diversity Student files: evidence of completed assessments • Andrew Dunn 3/1/2019 • Jesse Thompson 1/12/2017 • Amanda Baker 1/11/2017 • Lauren Thompson date??? • Rebecca Howden 21/10/2018


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CHCDIS010 Provide person centred services to people with a disability with complex needs Assessments: • Assessment Task 1 - Simulations • Assessment Task 2 - Written Responses • Assessment Task 3 - Work Placement Logbook • Record of Assessment Outcomes – three assessments, S-N/S, date, assessor initials. Final assessment result C/NYC, date, signature of assessor and students Student files: evidence of completed assessments • Andrew Dunn 13/10/2018, Assessor: Jade Delgos • Jesse Thompson 5/11/2018, Assessor: Jade Delgos • Lauren Thompson, Assessor: Jade Delgos CHC40213 Certificate IV in Education Support Student files sampled. • Debra Seamans, Assessor: Sheree Chevalier, Training Plan 26/3/2018 • Yvette Tindle, Assessor: Sheree Chevalier, Training Plan 15/3/2018 • Deanne Jenkins, Assessor: Sheree Chevalier, Training Plan not on file • Laura Quick, Assessor: Sheree Chevalier, Training Plan not on file • Denise Earl, Assessor: Anne Maree Haintz, Training Plan 7/9/2018 CHCEDS021 Assist in facilitation of students learning Assessment tasks: • Assessment Task 1 - Short answer questions – 8 questions • Assessment Task 2 - Portfolio of evidence – lesson plan, handouts and student observation sheet – implemented activity, complete student observation record,

teacher/trainer observations, establish a learning environment and facilitate the learning process for a small group and individual within the group • Assessment Task 3 - Project Student files: evidence of completed assessments • Debra Seamans 17/9/2018, record of assessment 12/6/2018


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CHCEDS023 Supervise students outside classroom Assessments: • Assessment Task 1 - Written responses - 18 questions • Assessment Task 2 - Project – organise and conduct recreation activities of an outdoor education trip • Assessment Task 3 - Observation – observation of working with students outside the classroom. Note: General assessment information, a criteria for working with

children on an activity/task was not identified to ensure that the student could demonstrate all the observation criteria. Student files: evidence of completed assessments • Debra Seamans 21/5/2018, record of assessment 12/6/2018 • Debra Seamans, Assessor: Sheree Chevalier, Training Plan 26/3/2018 • Yvette Tindle, Assessor: Sheree Chevalier, Training Plan 15/3/2018 • Deanne Jenkins, Assessor: Sheree Chevalier, Training Plan not on file • Laura Quick, Assessor: Sheree Chevalier, Training Plan not on file • Denise Earl, Assessor: Anne Maree Haintz, Training Plan 7/9/2018

MEM30305 Certificate III in Engineering - Fabrication Trade MEM05011C Assemble fabricated components Assessments • Assessment Task 1 - Observation • Assessment Task 2 - Written/verbal questioning • Assessment Task 3 - Practical exercises – items 1 – 7 • Third party verification • Workbook activities • Practical project - Pot belly stove – manufacture of seven components • Supervisor/Third party report Student files: evidence of completed assessments • Ricky Konnings, Assessor: Paul Dickman 20/6/2019 • Jacob Clarke-McKay, Assessor: Paul Dickman 8/3/2018 • Joel Handcock, Assessor: Paul Dickman 26/9/2018 • Dylan Miller-Blake, Assessor: Paul Dickman 26/6/2019 • Joel McAuliffe, Assessor: Paul Dickman 9/4/2019


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MEM05010BC Apply fabrication, forming and shaping techniques Assessments: • Assessment Task 1 - Practical Assessment – Observation Practical Exercises p1, p2, p3, p4, p5, p6, p10 – skills practice tasks. • Supervisor/third party report • Assessment Task 2 - Written/verbal questioning 19 questions • Assessment Task 3 - Third party verification • Assessment Task 4 - Workbook activities Student files: evidence of completed assessments • Ricky Konnings, Assessor: Paul Dickman 24/4/2018 • Jacob Clarke-McKay, Assessor: Bill Burch 3/3/2018 • Joel Handcock, Assessor: Paul Dickman 21/2/2018 • Dylan Miller-Blake, 5/8/2015 • Joel McAuliffe, Assessor: Paul Dickman 10/10/2018 MEM18002B Use power tools/hand held operations Assessments: • Practical assessment – Observation practical assessments in the learner guide:

Sharpen a right hand turning wheel

Sharpen a left hand turning wheel

Sharpen a 60 degree thread cutting tool

Construction on the vehicle axle stand • Observation checklist • Written/verbal questioning – four parts • Third party verification • Demonstration checklist • Workbook activities • Practical projects Student files: evidence of completed assessments • Ricky Konnings, Assessor: Jason Dixon 13/8/2015


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• Jacob Clarke-McKay, Assessor: Bill Burch CT • Joel Hancock, CT • Dylan Miller-Blake, CT • Joel McAuliffe, CT

SF.1.5.1

Finding Required Rectification(s) Rectification Response

Assessments, including the requirements of the relevant qualifications and were not conducted in accordance with the principles of assessment and the rules of evidence, and were not systematically validated, including pre-assessment validation. CHC43115 Certificate IV in Disability BTG had relied on SmallPrint learning and assessment resources to provide the compliant tools for learning and assessment. Pre-assessment validations of the tools had not been conducted. The organisation was concerned about the cost of reviewing all resources, prior to use and the costs of developing their own. A review of the assessment instruments and the completed assessments for the units sampled at audit, identified that assessments conducted did not meet the unit assessment requirements. CHCDIV001 Work with diverse people Assessment Task 1 - Written responses. The template assessment instrument included 18 questions. The assessment that the students completed included only 12 questions. Assessment 2: The assessment tasks identified on the cover of the student assessment information were not consistent with actual assessment tasks for this

CHC43115 Certificate IV in Disability Central Highlands Group Training Inc is required to develop and implement a robust pre and post assessment validation strategy, to ensure that all assessment instruments meet the unit assessment requirements. CHCDIV001 Work with diverse people Central Highlands Group Training Inc is required to ensure that the assessments completed by candidates are consistent with the template assessment tools identified for the assessment of the units. CHCCCS015 - Provide individualised support Central Highlands Group Training Inc is required to review and modify assessments tasks for the unit to ensure that the unit

See Validation Policy referring to 1.5.3 RTO030 Validation Policy Evidence provided assessment booklet. CHCDIV001 Work with Diverse people Changed the wording of assessment task 2 to reflect the task Evidence provided CHCCCSO15 Assessment booklet and mapping document CHCCCS015 - Provide individualised support


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assessment. The assessment cover information identified ‘Project’. The actual assessment involved three scenarios. CHCCCS015 - Provide individualised support Assessment Task 2 – Written responses. The assessment tasks identified on the cover of the student assessment information were not consistent with actual assessment tasks for this assessment. The assessment cover information identified written responses. The actual assessment was project - Write a 700 word paper about diversity. The unit assessment requirements – Performance Evidence required that candidates had used individualised plans as the basis for the support of three individuals. This was mapped to Assessment Task 2 – Written responses Project – Write a 700 word paper about diversity. This assessment task did not require the candidate to provide evidence of the use of individualised plans as the basis for the support of three individuals. Assessment Task 2 Project – required candidates to write 700 word report explaining what they would need to understand and what they would need to do when participating in the implementation of an individual plan. The requirement for the candidate to provide evidence of the use individualised plans as the basis for the support of three individuals was not included. The unit assessment conditions identified that skills must be demonstrated in the workplace or in a simulated environment that reflected workplace conditions. The following conditions must be met for this unit: use of suitable facilities, equipment and resources, including:

individualised plans and equipment outlined in the plan infection control policies and procedures

assessment requirements assess all the unit Performance Evidence requirements and that the candidate provides evidence of the use of individualised plans as the basis for the support of three individuals. CHCDIS010 Provide person centred services to people with a disability with complex needs Central Highlands Group Training Inc is required to review and modify assessment tools to ensure that they assess all the unit assessment requirements, including the Performance Evidence, and ensure that there is evidence that the candidate has: evaluated and prioritised the needs

of at least three people with complex support issues and developed individualised plans to meet their needs

evaluated and prioritised the needs of at least three people with complex support issues and developed individualised plans to meet their needs

access to individualised plans and equipment outlined in the plan.

Included a 3rd assessment task – work placement observation with a checklist to cover the assessment conditions referring to accessing individualised plans, equipment outlined in the plan and infection control policies and procedures Assessment mapping checked and altered where required for consistency CHCDIS010 Provide person centered services to people with a disability with complex needs Assessment modified to include 3 simulations, which:

evaluate and prioritise the needs of at least three people with complex support issues and developed individualised plans to meet their needs Written questions (including questions based on a simulated policy) and workplace observation


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modelling of standard industry operating conditions and contingencies, including involvement of real people when using relevant equipment

The assessment tasks did not identify the requirement to access to: individualised plans and equipment outlined in the plan infection control policies and procedures

or the requirement to model standard industry operating conditions and

contingencies, including involvement of real people when using relevant equipment

CHCDIS010 Provide person centred services to people with a disability with complex needs Assessment tasks included: Task 1 - Simulations - Case Study A and B Task 2 - Written responses 9 questions Task 3 – Work placement journal - sighted journal – identified work with one person only The unit assessment requirements - Performance Evidence identified that the candidate must show evidence of the ability to manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate had: evaluated and prioritised the needs of at least three people with complex

support issues and developed individualised plans to meet their needs. This was mapped to Assessment Task 1 – simulations – A Case Study about Sam. This task required students to develop an individual plan for Sam. A plan for only one person was developed, not for three as identified in the Performance Evidence. Mapping also identified Assessment 3 Work Placement Journal. The Journal did not include information about or the requirement to evaluate and prioritise the needs of

Central Highlands Group Training Inc is required to: Review and modify the unit

assessment mapping and ensure that this accurately identifies where the unit content is assessed with the assessment tasks for the unit.

Ensure the unit assessment conditions identify that skills must be demonstrated in the workplace or in a simulated environment that reflects workplace conditions with access to individualised plans and equipment outlined in the plan. (The assessment tasks did not identify how these would be accessed).

Assessment provided access to individualised plan policy and procedure resource Observation modified to include performance evidence related to monitoring delivering and evaluation of three individualised plans Assessment conditions identify where the assessment was to take place and the resources required.

Review and modify Unit Mapping as required


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at least three people with complex support issues and to develop individualised plans to meet their needs. The completed logbooks of the three student files reviewed did not provide evidence of having demonstrated the ability to evaluate and prioritise the needs of at least three people with complex support issues and to develop individualised plans to meet their needs. The unit assessment conditions identified that skills must be demonstrated in the workplace or in a simulated environment that reflected workplace conditions with access to individualised plans and equipment outlined in the plan. The assessment tasks did not identify how these would be accessed.

SF.1.5.2


CHC40213 Certificate IV in Education Support Student files were not consistently maintained. Of the five student files sampled, two student files did not have a Training Plan. CHCEDS021 Assist in facilitation of students learning Students were assessed through the completion of three assessment tasks: Assessment Task 1 - Short answer questions – 8 questions Assessment Task 2 - Portfolio of evidence – lesson plan, handouts and student

observation sheet – implemented activity, complete student observation record, teacher/trainer observations, establish a learning environment and facilitate the learning process for a small group and individual within the group

Assessment Task 3 - Project

CHC40213 Certificate IV in Education Support Central Highlands Group Training Inc is required to review its quality assurance procedures for maintaining student files and ensure that all records are fully and accurately completed. Central Highlands Group Training Inc is required to develop and implement a robust pre and post assessment validation strategy, to ensure that all assessment instruments meet the unit assessment requirements.

CHC40213 Certificate IV in Education Support Evidence provided: RTO007 policy and procedure attached Quality Assurance Procedure review of evidence of participation and student completion checklist administration checks see policy attached Evidence provided: RTO030 Validation policy Changes made


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The unit assessment requirements - Performance Evidence requires that candidates must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has established a learning environment and facilitated the learning process for both a small group and an individual at least twice, including complying with procedures relating to behaviour support. The assessment tasks and completed student assessments did not identify where candidates were required to comply with procedures relating to behaviour support. The unit assessment requirements - Performance Evidence requires that candidates perform the activities outlined in the performance criteria of this unit during a period of at least 100 hours with at least one education provider. The assessment tasks did not identify this requirement, however students completed 100 hours of work placement and maintained records of work placement tasks. The Placement Handbook required candidates to maintain a workplace log identifying date and hours of placement. The Placement Handbook also required candidates to complete Student Placement Diary sheets for each day of placement. The Placement Handbook for candidates having completed the assessments did not identify that the candidates performed the activities outlined in the performance criteria of this unit while on placement. CHCEDS023 Supervise students outside classroom The assessment tasks for this unit included: Assessment Task 1 - Written responses - 18 questions Assessment Task 2 - Project – organise and conduct recreation activities of an outdoor education trip Assessment Task 3 - Observation – observation of working with students outside

the classroom.

CHCEDS021 Assist in facilitation of students learning Central Highlands Group Training Inc is required to review and modify assessment tasks to ensure that:

candidates are assessed to have established a learning environment and facilitated the learning process for both a small group and an individual at least twice, including complying with procedures relating to behaviour support

that the candidates perform the activities outlined in the performance criteria of this unit while on placement, and that records of these are maintained.

CHCEDS023 Supervise students outside classroom Central Highlands Group Training Inc is required to review and modify assessment tasks to ensure that assessment tasks adequately identify the tasks that the candidate is required to perform including the requirement to demonstrate that they have used a

Pre assessment validation strategy in place with schedule development prior to classes as per Operations calendar policy attached Evidence provided:

CHCEDS021 Learner guide and assessment booklet and student placement handbook, Mapping document

Changes Made:

AT1

Additional assessment requirement to ensure students comply with procedures relating to behaviour support. Changes have been highlighted in yellow. Additional references to students complying with procedures relating to behaviour support have been highlighted in blue.

AT4

This is an additional task that has been added to meet the requirement “performed the activities outlined in the performance criteria of this unit during a period of at least 100 hours within at least one education provider.”


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The unit assessment requirements – Performance Evidence identified that there must be demonstrated evidence that the candidate has completed the following tasks at least once:

used a range of supportive behaviour techniques, as described in the education organisation’s supportive behaviour plan, and contributed to the development of risk-management strategies for non-classroom based activities, including:

valuing and responding appropriately to cultural difference

making accurate observations and assessments of student interactions

reporting information accurately and correctly according to organisational standards.

Assessment Task 3 - Observation – observation of working with students outside the classroom did not provide sufficient information to inform the candidate of their role in observation of working with students outside the classroom to enable them to provide evidence of the identified tasks. The assessment observation checklist included criteria that candidates were not provided with sufficient information about the assessment task to enable them to demonstrate the Performance Criteria.

The unit assessment conditions identified that assessment must ensure use of the education organisation’s behaviour and support plan. The assessment tasks had not identified these requirements and completed student assessments did not identify that they had accessed and used the education organisation’s behaviour and support plan.

range of supportive behaviour techniques, as described in the education organisation’s supportive behaviour plan, and contributed to the development of risk-management strategies for non-classroom based activities, including:

valuing and responding appropriately to cultural differences

making accurate observations and assessments of student interactions

reporting information accurately and correctly according to organisational standards.

Central Highlands Group Training Inc is required to review and modify assessment tasks and supporting resources to ensure the use of the education organisation’s behaviour and support plan. (The assessment tasks had not identified these requirements and completed student assessments did not identify that they had accessed and used the education organisation’s behaviour and support plan).

BGT Student Placement Handbook

Additional information linking placement to assessment requirements for

CHCEDS021 Assist in the facilitation of students’ learning (core) – page 4.

Additional diary and reflection requirements – page 17 onwards.

Copy of Work Placement agreement included in handbook.

Records of placement hours will be scanned as part of BGT’s evidence of participation procedures. These will form part of the evidence of competency for CHCEDS021.

Mapping document

Refer to document; changes have been highlighted.

Evidence provided

CHCEDS023 Learner guide and assessment booklet and mapping document (included in assessment booklet)


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Added additional requirements to AT2 – Question 2b & 2c.

Reviewed and modified AT3 to include the demonstration of a range positive behaviour techniques as detailed in the host organisation’s supportive behaviour plan and how the BGT student has contributed to risk management strategies.

Added additional questions to AT3 to gather evidence of advance activity planning.

Mapping document

Mapping document has been updated to reflect changes.

SF.1.5.3

Finding Required Rectification(s)

MEM30305 Certificate III in Engineering - Fabrication Trade MEM18002B Use power tools/hand held operations Student files and assessment records were not consistently maintained. One of the five student files reviewed included a record of a completed practical assessment including four tasks. The record of the tasks had not been fully completed – dates and signatures were not included.

Central Highlands Group Training Inc is required to review its quality assurance procedures for maintaining student files and ensure that all records are fully and accurately completed.

Supporting document provided: RTO007 Policy and procedure RTO007 Policy and procedure checklist RTO030 Validation policy


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Assessments, including Recognition of Prior Learning (RPL), met the requirements of the relevant accredited course and were conducted in accordance with the principles of assessment and the rules of evidence, met the workplace regulatory requirements and were systematically validated.

Central Highlands Group Training Inc is required to develop and implement a robust pre and post assessment validation strategy.

Changes Made Review quality assurance policy and procedure for maintaining student files and add reference to checklist and how to process. review completion checklist for comprehensiveness and accuracy See policy for validation strategy


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2.1 - The RTO establishes the needs of clients and delivers services to meet these needs. Compliant


Student handbook - course information and RTO information For the student files sampled: • Educational Support Pre-enrolment Questionnaires • Individual Support – Disability Pre-enrolment Questionnaire • LLN record tool • Pre-enrolment checklist • Pre-training review and enrolment procedures • Pre-training review LLN for Certificate III and Certificate IV level qualifications • Workplace-based Pre-enrolment Questionnaire. • Enrolment Forms


Central Highlands Group Training Inc. had established the needs of clients and delivered services to meet these needs.

N/A


Central Highlands Group Training Inc. would benefit from: • Identifying in student files, the student support provided by BGT to students. • Reviewing its pre-enrolment LLN assessments, to ensure that the tools are sufficiently rigorous to accurately measure a student’s ACSF level, to ensure that they have

adequate LLN skills to complete their course.


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2.2 - The RTO continuously improves client services by collecting, analysing and acting upon relevant data. Non-Compliant


• Student Handbook, p. 8, Support services – identified external sources. Internal support identified through pre-enrolment interviews. • A planned and systematic approach to collecting, analysing and action.

SF.2.2.1


Central Highlands Group Training Inc. had not implemented a systematic approach to collecting data for the continuous improvement of client services to enable the analysing and acting upon relevant information to ensure that student services met student needs.

Central Highlands Group Training Inc is required to develop and implement a strategy for the improvement of client services by collecting, analysing and acting upon relevant data.

See continuous improvement policy and procedure Element 1.1


Central Highlands Group Training Inc. would benefit by including ‘focus group’ discussions, in a planned and systematic approach to collecting data for continuous improvement.


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2.3 - Before clients enrol or enter into an agreement, the RTO informs them about the training, assessment and support services to be provided, and about their rights and obligations.

Compliant


• Website course information. • Pre-enrolment interviews – see student files. Clarification of information. • Course Brochures and Fliers. • Facebook page - sample of Messenger message – potential student – Danny 15/7/2019. • Pre-course questionnaire – sample.


Central Highlands Group Training Inc. had provided sufficient information, before students enrolled or entered into an agreement, about the training, assessment and support services to be provided and about their rights and obligations.

N/A


Central Highlands Group Training Inc. would benefit from including in the notes from interviews, characteristics of learners including attitudes and attributes of learners.


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2.4 - Employers and other parties who contribute to each learner’s training and assessment are engaged in the development, delivery and monitoring of training and assessment.

Compliant


• Workplace based enrolment procedures. • Practical Placement Policy. • Template Practical Placement Agreement Version 2 11/4/2019. • Work Placement Agreement completed for Kelly Dawe. • Workplace Log identifying the qualification, units and tasks to be completed in the workplace. • Training and Assessment Strategies for the qualification reviewed – industry consultation.


The employer contributed significantly to each learner’s training and assessment through the provision of work placement for a number of qualifications and through the facilitation of workplace training of their employees enrolled in courses. Though Workplace Agreements maintained on student files were superseded and were not consistent with the Guidelines for Practical Placement (April 2017), students that had completed the agreements had completed their qualifications. The new Practical Placement Agreement had been developed which was consistent with the Department Guidelines for Practical Placement (April 2017), and would be completed by students, workplace representatives and the RTO representative for future placements. Employers were engaged in the development, delivery and monitoring of training and assessment in a limited way. Resources had been developed to inform employers of workplace-based training, students of their responsibilities and for the facilitation of planning and delivery of training programs including the development of training plans.

N/A


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Central Highlands Group Training Inc. would benefit from identifying dynamic ways of involving employers in the development of learning and assessment strategies including the accessing of employers providing practical placement for students and to obtain feedback from students who had completed their qualifications and had commenced work with an employer. The management team at BGT confirmed verbally at audit that when it came to industry consultation ‘We do a lot of it but it is not captured’. Central Highlands Group Training Inc. would benefit by including in Training and Assessment Strategies:

employers consulted – date, name, position title, and company

a summary of the feedback provided

how this feedback had impacted on the development of the TAS including in the TAS the industry/employers spoken to, what they said, and the impact on the TAS.


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2.5 - Learners receive training, assessment and support services that meet their individual needs. Compliant


• Students interviewed – see introduction to the audit report. • Sample of student files • Sample of student support notes and email communications • Example of student support provided – Certificate III in Individual Support – file notes, e.g. Okach Diw - notes on issues related to the student completing the course,

and support provided • Planned Completion Agreement Form • Individual Learning Plan template • RTO33 Individualised Learning Strategies Policy. • Student interviews


Central Highlands Group Training Inc. had provided sufficient support to ensure that learners received training, assessment and support services that met their individual needs. During interviews students confirmed that their trainers/assessors provided effective and significant support that assisted students to complete their qualifications.

N/A


During interviews students confirmed that their trainers/assessors provided effective and significant support that assisted students to complete their qualifications, however they identified limitations in the qualification learning structures including the disadvantages of being in a combined Certificate III and Certificate IV class, being in a class that accepted a start of the year and mid-year enrolments, and access to online resources that were not easily accessible or confusing. Central Highlands Group Training Inc. would benefit from identifying strategies to obtain feedback from learners and identify strategies to allay their concerns.


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2.6 - Learners have timely access to current and accurate records of their participation and progress. Compliant


• Student Feedback Policy and Procedure. • Enrolment information on the enrolment form - see the Privacy Policy. • Application for Access to Information. • Modified Student Handbook – Privacy Statement.

• Privacy Statement.


Central Highlands Group Training Inc. had developed and implemented procedures to ensure that learners had timely access to current and accurate records of their participation and progress.

N/A


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2.7 - The RTO provides appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively.

Compliant


• RTO Complaints and Appeals Policy and Procedure • Student Handbook • Complaints Register - no formal complaints had been received


Central Highlands Group Training Inc. provided appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively. The complaints and appeals procedures included procedures for students to appeal a complaints decision and the source for an independent external mediator was identified as the VRQA.

N/A


Central Highlands Group Training Inc. would benefit from identifying a local mediator that could assist in the mediation of unresolved complaints.


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3.1 - The RTO’s management of its operations ensures clients receive the services detailed in their agreement with the RTO. Compliant


QMS – Systems - Policy and Procedures

Student Agreement – Enrolment Form.

Validation Schedule

Risk Register Summary Report

Student File Internal Audit


Central Highlands Group Training Inc. management of its operations ensured clients received the services detailed in their agreement with the RTO.

N/A


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3.2 - The RTO uses a systematic and continuous improvement approach to the management of operations. Non-Compliant

• Continuous Improvement Register 2019 • Notes on Toolbox sessions – longer term issues leading to longer term solutions - see meeting minutes • Skills First audit. 2018 - 2019 • Internal Audit Policy, Version 1, 11/10/2017 - Annual Management review. • 2018 - 2019 Funding Contract – Internal Audit checklist.

SF.3.2.1

Finding Required Rectification(s) Required rectification

Central Highlands Group Training Inc. had implemented a number of strategies to collect and analyse data to identify improvement opportunities. The strategies had been implemented in an adhoc way. A planned approach to reviewing compliance with the AQTF Conditions and Standards and VRQA Guidelines had not been implemented. The RTOs Continuous Improvement Policy (Revision Date: 19-11-2015 Next Revision Date: 19-11-2018) had not been reviewed by the proposed review date and referred to superseded government departments (e.g. OTTE). It also referred to ‘External ISO Quality Auditor from Sci Qual International will conduct 6 monthly quality audits’ however these had not been conducted. The Policy identified strategies that were not consistent with the strategies implement. Periodic review of the effectiveness of continuous improvement actions implemented had not been conducted.

Central Highlands Group Training Inc. is required to develop and implement a strategy for the systematic and continuous improvement of the management of operations.

Central Highlands Group Training Inc. is required to:

Review its continuous improvement strategies and arrangements as identified in the Continuous Improvement Policy and ensure that they identify a systematic approach to continuous improvement of learning and assessment.

See continuous improvement policy and procedure Element 1.1


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Implement a systematic process for the continuous improvement of it learning and assessment.


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3.3 - The RTO monitors training and/or assessment services provided on its behalf to ensure that it complies with all aspects of the AQTF Essential Conditions and Standards for Continuing Registration.

Not audited

Central Highlands Group Training Inc. does not have third parties delivering training on its behalf.


Central Highlands Group Training Inc. does not have third parties delivering training on its behalf.

N/A


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3.4 - The RTO manages records to ensure their accuracy and integrity. Compliant

• Retention Procedures • Record and Document Management Policy • Archiving, retention and disposal of records procedures • Version Control - identified on the base of documents • Student File Internal Audit identified areas not completed/included and to be acted on. • SVTS Internal Audit Sep 2018 - file updates


Central Highlands Group Training Inc. managed records to ensure their accuracy and integrity.

N/A


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Detailed Findings – 2016 VRQA Guidelines for VET Providers

GUIDELINE 1.1 - An RTO must ensure that it has a current strategic plan and a detailed business plan which have been approved by its governing body. a) An RTO ensures the strategic plan details the overall vision, mission, board of directors and strategic directions of the RTO and clearly indicates that provision of vocational

education is a primary purpose of the RTO. b) An RTO ensures the business plan details the operational and workforce development arrangements for a three year period that incorporates:

i. description of the business including an organisation chart, courses, location(s) and facilities ii. a continuous improvement plan or risk management strategy iii. a work force development plan iv. strategic alliances with other education or service providers or third party arrangements v. training and assessment delivery including proposed facilities and delivery hours

Not Audited in Phase 2 audit

Not audited as part of this re-registration audit.

GF 1.1 Finding Required Rectification(s)


N/A


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GUIDELINE 1.2 - An RTO demonstrates its financial viability and its capacity to sustain quality VET into the future by ensuring it has a three year financial plan that includes:

a) projected student enrolments by qualifications

b) a range of financial indicators, including

i. cash flow

ii. current ratio of total current assets versus total current liabilities (equal to or greater than 1)

iii. debt ratio Total Liabilities/Total Assets (equal to or less than 1)

c) the VET provider shows that it has a financial guarantor with the capacity to service the guarantee and/or to demonstrate sufficient working capital to operate for at least 6 months without tuition fees.

d) details about whether any person involved in the management or provision of courses by the RTO meets any of the descriptions listed in section 4.3.11(2) of the Act.

Not audited in Phase 2 audit




N/A


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GUIDELINE 1.3 - An RTO ensures that it has management systems that include: a) management information including:

I. details of company incorporation in Australia (alternatively evidence of being an incorporated body in receipt of government funds) II. a physical address of the company in Victoria for the purposes of serving notices III. details of the directors, CEO/PEO and senior management members with associated police checks and Working With Children Checks if students are under 18

years of age IV. confirmation that at least one Director or CEO/PEO has his/her principal residence in Victoria V. contact arrangements for the CEO/PEO including during holidays and other closure periods VI. a physical addresses for the location of financial, student and staff records including archives and computer back up storage

b) a financial management system including a system for managing student fee payments and student refunds c) a student records management system that includes the capacity to provide the VRQA with AVETMISS compliant data and to ensure that copies of student records are

I. not able to be withheld from the RTO; and II. able to be provided in electronic and print versions, at no cost to the VRQA in the event that the VET provider ceases operations

d) a staff records management system including arrangements which ensure that for each staff member involved in training and assessment, the RTO holds verified documentation indicating each staff member’s qualification and skills.



GF 1.3.1 Finding Required Rectification(s)


N/A


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GUIDELINE 1.4 - An RTO ensures that it has appropriate governance structures that includes: a) transparent governance and ownership arrangements, such as a Board of Directors, governing council, executive management and academic management b) a governance structure that includes appropriate appointments of persons for oversight of academic/educational integrity and quality assurance, such that:

i. for an RTO with anticipated ongoing operation of less than 150 equivalent full time students or an annual student fee turnover of less than $1.5m per annum, persons are appointed with suitable qualifications and experience; and

ii. for all other RTOs, a governance committee is established that includes individuals who are independent of the RTO’s ownership and are employed with suitable qualifications and experience

c) a CEO/PEO and members of the RTO’s senior management team with appropriate qualifications and educational experience.





N/A


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GUIDELINE 2.1 - An RTO ensures that where services are provided on its behalf by a third party the provision of those services is the subject of a written agreement.

A third party means any party that provides services on behalf of the RTO but does not include a party to a contract of employment with the RTO.

Services mean training, assessment, related educational or support services and/or any activities related to the recruitment of prospective students, but does not include student counselling, mediation or ICT support services.

Not audited

Central Highlands Group Training Inc. had not entered into third party agreements for the delivery and assessment of qualifications, units or courses.



N/A


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GUIDELINE 2.2 – An RTO ensures that any third party delivering services on its behalf is required, under a written agreement, to cooperate with the VRQA:

a) by providing accurate and factual responses to information requests from the VET Regulator relevant to the delivery of services; and

b) for the purposes of the conduct of any audit or monitoring of its operations.

Not audited




N/A


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GUIDELINE 2.3 – An RTO notifies the VRQA of any written agreement entered into under Guideline 2.2 for the delivery of services on its behalf:

a) within 30 calendar days of the agreement being entered into or prior to the obligations under the agreement taking effect, whichever occurs first; and

b) within 30 calendar days of the agreement coming to an end.

Not audited




N/A


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GUIDELINE 2.4 – Information, whether disseminated directly by an RTO or by another party on its behalf, is both accurate and factual, including by:

a) clarifying whether a third party is recruiting prospective students for an RTO on its behalf; and b) distinguishing where it is delivering training and assessment on behalf of another RTO or where training and assessment is being delivered on its behalf by a third party.

Not audited




N/A


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GUIDELINE 2.5 - Prior to the enrolment of students or the commencement of training and assessment, whichever comes first, an RTO t provides, in print or through referral to an electronic copy, current and accurate information that:

a) enables the student to make informed decisions about undertaking training with the RTO and

b) (at a minimum) includes the name and contact details of any third party that will provide training and/or assessment, and related educational and support services to the student on an RTO’s behalf

Not audited




N/A


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GUIDELINE 2.6 - Where there are any changes to agreed services, an RTO advises the student of those changes as soon as practicable, including in relation to any relevant changes to existing or new third party arrangements or changes in ownership.

Not audited




N/A


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GUIDELINE 2.7 - An RTO has a complaints policy to manage and respond to allegations involving the conduct of:

a) the RTO, its trainers, assessors or other staff; b) a third party providing services on the RTO’s behalf, its trainers, assessors or other staff; or

c) a student of the RTO.

Not audited




N/A


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GUIDELINE 2.8 - An RTO has an appeals policy to manage a request for the review of a decision, including an assessment decision, made by an RTO or a third party providing services on the RTO’s behalf.

Not audited




N/A


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GUIDELINE 3.1 In addition to the requirements specified in Guidelines 3.2 and 3.3, an RTO’s training and assessment is only delivered only by persons who have:

a) vocational competencies at least to the level being delivered and assessed; b) current industry skills directly relevant to the training and assessment being provided; and c) current knowledge and skills in vocational training and learning that informs their training and assessment.

Industry experts may also be involved in the assessment judgement, working alongside the trainer and/or assessor to conduct the assessment.

Compliant

See Standard 1.4


A review of trainer/assessor information confirmed that training and assessment was conducted by trainers/assessors who had vocational competencies at least to the level being delivered and assessed, current industry skills directly relevant to the training and assessment being provided, and current knowledge and skills in vocational training and learning that informed their training and assessment.

N/A


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GUIDELINE 3.2 An RTO’s training and assessment is only delivered only by persons who have the qualifications specified in Item 1 or Item 2 of Schedule 1 of these Guidelines.

Compliant

Five trainers were enrolled in the completion of the units TAEASS502 or TAELLN411 with Inspire Education. See Standard 1.4


Five trainers were enrolled in the completion of the units TAEASS502 or TAELLN411 with Inspire Education. See Standard 1.4

N/A


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GUIDELINE 3.3 Where a person conducts assessment only, an RTO ensures that the person has the qualification specified in Item 1 or Item 2 or Item 3 of Schedule 1 of these Guidelines.

Not audited

Central Highlands Group Training Inc. does not provide assessment only services.


Central Highlands Group Training Inc. does not provide assessment only services.

N/A


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GUIDELINE 3.4 Where the RTO, in delivering training and assessment, engages an individual who is not a qualified trainer and/or assessor, the individual works under the supervision of a qualified trainer and/or assessor and must not determine assessment outcomes.

Compliant

Central Highlands Group Training Inc. does have trainers/assessors working under supervision. (See Standard 1.4) Five trainers were enrolled in the completion of the units TAEASS502 or TAELLN411 with Inspire Education.


Central Highlands Group Training Inc. does have trainers/assessors working under supervision. Five trainers were enrolled in the completion of the units TAEASS502 or TAELLN411 with Inspire Education.

N/A


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GUIDELINE 3.5 An RTO ensures that any individual working under the supervision of a trainer:

a) holds the skill set defined in Item 4 of Schedule 1 of these Guidelines; b) has vocational competencies at least to the level being delivered and assessed; and c) has current industry skills directly relevant to the training and assessment being provided.

Compliant

Central Highlands Group Training Inc. does have trainers/assessors working under supervision. (See Standard 1.4) Five trainers were enrolled in the completion of the units TAEASS502 or TAELLN411 with Inspire Education.


Central Highlands Group Training Inc. does five have trainers/assessors working under supervision. The five trainers have the vocational competencies at least to the level being delivered and assessed; and have current industry skills directly relevant to the training and assessment being provided.

N/A


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GUIDELINE 4.1 - An RTO’s training and assessment strategies and practices, including the amount of training it provides, are consistent with the requirements of the training packages and VET accredited courses and enable each student to meet the requirements for each unit of competency or module in which the student is enrolled.

Non-Compliant

See Standard 1.2

GF 4.1.1


Central Highlands Group Training Inc’s training and assessment strategies and practices identified the Volume of Learning related to each qualification and the criteria used to determine the appropriate Volume of Learning for each qualification. This had not identified the amount of training it provided, to enable each student to meet the requirements for each unit of competency in which the student was enrolled and a rationale for this amount of training was not provided.

Central Highlands Group Training Inc is required to provide a rationale for the amount of training it provides (in addition to the determination of the Volume of Learning for each qualification), to enable each student to meet the requirements for each unit of competency in which the student is enrolled.

See Tas that refers to amount of training as per element 1.2


Central Highlands Group Training Inc would benefit from accessing and reviewing the ASQA Fact Sheet – Amount of Training, to assist in determining a rationale for the amount of training it provides to learners.

https://www.asqa.gov.au/news-publications/publications/fact-sheets/amount-training

https://www.asqa.gov.au/news-publications/publications/fact-sheets/amount-training


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GUIDELINE 4.2 - For the purposes of Guideline 4.1, an RTO determines the amount of training it provides to each student with regard to:

a) the existing skills, knowledge and the experience of the student; b) the mode of delivery; and

c) where a full qualification is not being delivered, the number of units and/or modules being delivered as a proportion of the full qualification.

Non-Compliant

See Standard 1.2

GF 4.2.1


Central Highlands Group Training Inc. had identified a duration for each qualification reviewed and had determined the Volume of Learning it provided, however the amount of training it provided to each student with regard to the existing skills, knowledge and the experience of the student and the mode of delivery was not provided.

Central Highlands Group Training Inc.is required to provide a rationale for the amount of training it provides to each student, for each qualification, with regard to the existing skills, knowledge and the experience of the student and the mode of delivery.

See Tas that refers to amount of training as per element 1.2


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GUIDELINE 4.3 - From 1 January 2016, to deliver any AQF qualification or assessor skill set from the Training and Education Training Package (or its successor), an RTO must have undergone an independent validation of its assessment system, tools, processes and outcomes in accordance with the requirements contained in Schedule 2 (and the definitions of independent validation and validation) of these Guidelines.

Not audited

Central Highlands Group Training Inc. does not deliver a qualification or assessor skill set from the Training and Education Training Package.


Central Highlands Group Training Inc. does not deliver a qualification or assessor skill set from the Training and Education Training Package.

N/A


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GUIDELINE 4.4 - From 1 January 2016, to deliver any AQF qualification or skill set from the Training and Education Training Package (or its successor), an RTO ensures that all trainers and assessors delivering the training and assessment hold the training and assessment qualification at least to the level being delivered, or have demonstrated equivalence of competencies.

Not audited

Central Highlands Group Training Inc. does not have a TAE qualification on scope and/or deliver an AQF qualification or skill set from the Training and Education Training Package.



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GUIDELINE 4.5 - From 1 January 2017, to deliver the training and assessment qualification specified in Item 1 of Schedule 1 of these Guidelines, or any assessor skill set from the Training and Education Training Package (or its successor), an RTO ensures all trainers and assessors delivering the training and assessment:

a) hold the qualification specified in Item 5 of Schedule 1 of these Guidelines; or b) work under the supervision of a trainer that holds the qualification specified in Item 5 of Schedule 1 of these Guidelines.

Not audited




N/A



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GUIDELINE 4.6 - An RTO ensures that any individual working under supervision holds the qualification specified in Item 1 of Schedule 1 of these Guidelines and does not determine assessment outcomes.

Not audited




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GUIDELINE 4.7 - An application to add any AQF qualification or assessor skill set from the Training and Education Training Package (or its successor) to an RTO’s scope of registration has only be granted if an RTO has:

a) held registration for at least two years continuously at the time of adding the qualification and/or skill set to scope; and b) from 1 January 2016, undergone an independent validation of its assessment system, tools, processes and outcomes in accordance with

Guideline 4.3.

Not audited




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GUIDELINE 5.1 - An RTO registered with the VRQA has provided an annual declaration of compliance with the AQTF Essential Conditions and Standards for Continuing Registration (the AQTF Standards) and these Guidelines, and in particular whether it:

a) currently meets the requirements of the AQTF Standards and these Guidelines across all of its existing scope of registration; and b) has met the requirements of the AQTF Standards for all AQF certification documentation which it has issued in the previous 12 months; and

c) has training and assessment strategies and practices in place that ensure that all current and prospective students are or will be trained and assessed in accordance with the requirements of the AQTF Standards and these Guidelines.

Not audited




N/A

AQTF Essential Conditions and Standards for Continuing ...€¦ · Standard 3 X 3.1 – Operations...

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