April 27, 2007 HIMMS Prototype Presentation 1 Home Inventory Matching and Management System HIMMS...

April 27, 2007April 27, 2007 HIMMS Prototype PresentationHIMMS Prototype Presentation 11

Home Inventory Matching and Management SystemHIMMS

Prototype Presentation

Prepared by:Prepared by: Red Team Red Team

April 27April 27thth , 2007 , 2007

Location: E&CS Conference RoomLocation: E&CS Conference Room


Group MembersGroup Members Daniel BuhrmanDaniel Buhrman

– Project ManagerProject Manager David PrattDavid Pratt

– Financial Manager and Risk ManagerFinancial Manager and Risk Manager Marnie QuerimitMarnie Querimit

– Research Manager and Prototype TesterResearch Manager and Prototype Tester Samuel LamborginiSamuel Lamborgini

– Marketing Manager and Prototype DeveloperMarketing Manager and Prototype Developer Youssef TaghlabiYoussef Taghlabi

– Technical Manager, Prototype Developer, and Technical Manager, Prototype Developer, and WebmasterWebmaster


OverviewOverview

Part I Part I Problem and BackgroundProblem and Background Product ComponentsProduct Components Product and Prototype RisksProduct and Prototype Risks

Part IIPart II Prototype DemonstrationPrototype Demonstration Test CasesTest Cases


If this was your house…If this was your house…


……what can happen to it?what can happen to it?


Problem StatementProblem Statement

The insurance process is time The insurance process is time consuming and open to inaccuracies.consuming and open to inaccuracies.– Inadequate insurance coverageInadequate insurance coverage– Time it takes to complete and file a Time it takes to complete and file a

claim formclaim form– Lack of a home inventory Lack of a home inventory


Inadequate Insurance Inadequate Insurance CoverageCoverage

74 million homeowners in US 74 million homeowners in US 11

96% of homeowners have insurance 96% of homeowners have insurance 22

59% of American homes are 59% of American homes are underinsured underinsured 22

1 US Census Bureau

2 Insurance Information Institute


Why Homeowners Don’t Why Homeowners Don’t Increase CoverageIncrease Coverage

Insurance Information Institute

Don't want rates to go

up14% Too

expensive4%

Agent said I'm covered

21%

Didn't know I needed to

21%

Other15%

Didn't have time25%

survey of 1,154 homeowners:Don't want rates to go

up14% Too

expensive4%

Agent said I'm covered

21%

Didn't know I needed to

21%

Other15%

Didn't have time25%

survey of 1,154 homeowners:

April 27, 2007April 27, 2007 HIMMS Prototype PresentationHIMMS Prototype Presentation 99Federal Emergency Management Agency

Disaster DeclarationsDisaster DeclarationsBy TypeBy Type


Inventories and Claim FormsInventories and Claim Forms

State Farm Insurance


GoalGoal

Provide a tool that maintains a Provide a tool that maintains a homeowner’s inventory, matches homeowner’s inventory, matches him with the Best-Fit coverage, and him with the Best-Fit coverage, and assists in filling out insurance claim assists in filling out insurance claim forms forms


CustomerCustomer

PrimaryPrimary– Insurance CompaniesInsurance Companies

SecondarySecondary– HomeownersHomeowners


ObjectivesObjectives

Inventory with UPC matchingInventory with UPC matching Best-Fit algorithmBest-Fit algorithm Claim form generationClaim form generation Accessible online via loginAccessible online via login


Product ComponentsProduct Components


Phase 2: Critical Phase 2: Critical Design Design

Work Breakdown Schedule


Phase 2: Critical DesignPhase 2: Critical DesignOrganizational Chart

Project Manager

Financial Manager Software Engineer (2)

Technical Writer Webmaster

Test Engineer (2) Network Engineer

Database Programmer

Data Entry Clerk (2)

Customer Service Representative (2)

Security Expert Information Tech.

ManagerInsurance Expert


Phase 2: Critical DesignPhase 2: Critical Design Budget: Hardware, Software and Personnel Resources

Description Quantity CostHardware Barcode Scanner 1,000 n/a $49 $49,000

Server 4 n/a $3,799 $15,196Workstation Computers 15 n/a $749 $11,235Microsoft Office Small Business 15 n/a $449 $6,735Total $82,166

Personnel Project manager 1 360 $66,362 $91,534Database programmer 1 65 $52,242 $13,010Software engineer 2 475 $53,122 $96,678Webmaster 1 222 $67,090 $57,065Technical writer 1 90 $42,130 $14,528Test engineer 2 373 $52,277 $74,710Network engineer 1 104 $57,682 $22,984Customer service rep. 2 148 $30,307 $17,186Data entry clerk 1 40 $25,212 $3,864Information technology manager 1 42 $104,827 $16,869Financial manager 1 22 $89,797 $7,569Total $415,997

40% Overhead $166,399

Total $664,561

Phase 2Note: Phase duration is 360 days

Duration (days)

Salary/Price


Risk Probability/ImpactRisk Probability/Impact

Pro

bab

ilityPro

bab

ility

55

44 11

33 55 3,43,4 22

22 99 77 66

11 88

11 22 33 44 55

ImpactImpact

1. Competition 1. Competition improving our improving our productproduct

2. Insurance 2. Insurance companies companies making a similar making a similar productproduct

3. Security and 3. Security and privacyprivacy

4. No growth area4. No growth area

5. Liability for 5. Liability for keeping keeping inventoriesinventories

6. Customer non-6. Customer non-useuse

7. Database 7. Database failure failure

8. Difficulty of use8. Difficulty of use

9. Potential 9. Potential misuse to commit misuse to commit fraudfraud


RisksRisks

RiskRisk Risk DescriptionRisk Description Mitigation ActionsMitigation ActionsCompetitioCompetition n improving improving our our productproduct

Another company Another company improving on our concept improving on our concept releasing their product releasing their product before or near our product’s before or near our product’s release date release date

Research into acquiring a Research into acquiring a patent, make the product patent, make the product before the competition or before the competition or improve on the competition improve on the competition

Insurance Insurance companies companies creating a creating a similar similar projectproject

Insurance companies doing Insurance companies doing their own version of our their own version of our product where they control product where they control all of the aspects all of the aspects

Maintain enough of the Maintain enough of the project ourselves that project ourselves that insurance companies would insurance companies would not attempt to phase out our not attempt to phase out our company company

Security Security and and privacyprivacy

There is personal There is personal information that will be sent information that will be sent by our program to the by our program to the insurance company’s insurance company’s databasedatabase

Use secure methods of Use secure methods of transferring data across the transferring data across the internet to the insurance internet to the insurance company’s databasecompany’s database


RisksRisks

RiskRisk Risk DescriptionRisk Description Mitigation ActionsMitigation ActionsNo growth No growth area for area for our projectour project

Our project not being able Our project not being able to progress further than the to progress further than the first version in terms of first version in terms of major steps in developmentmajor steps in development

Research and develop new Research and develop new features, which our product features, which our product could incorporatecould incorporate

Liability for Liability for keeping keeping inventoriesinventories

Legal issues associated Legal issues associated with holding databases with with holding databases with personal inventoriespersonal inventories

Consult a lawyerConsult a lawyer

Customer Customer non-usenon-use

Customers will need to Customers will need to continually keep their continually keep their insurance information up to insurance information up to date date

Insurance companies can Insurance companies can provide incentives for provide incentives for customers who use our customers who use our product product


RisksRisks

RiskRisk Risk DescriptionRisk Description Mitigation ActionsMitigation ActionsDatabase Database failurefailure

We will be maintaining the We will be maintaining the database of inventories of database of inventories of items, which needs to be items, which needs to be preserved preserved

Keep a backup database and Keep a backup database and keep a database support keep a database support specialist on staff 24/7 in specialist on staff 24/7 in three shifts three shifts

Difficulty Difficulty of useof use

This product needs to be This product needs to be able to be used by able to be used by homeowners who are not homeowners who are not computer literatecomputer literate

Inputting of items should be Inputting of items should be quick and simple, so as not to quick and simple, so as not to become tedious become tedious

Potential Potential misuse to misuse to commit commit fraudfraud

Our product should not be Our product should not be able to be used to better able to be used to better facilitate insurance fraud facilitate insurance fraud

Find out from an insurance Find out from an insurance expert what measures can be expert what measures can be used (or are used) to prove used (or are used) to prove ownership ownership


No growth area for HIMMSNo growth area for HIMMS– Many features of HIMMS can be Many features of HIMMS can be

expanded and developedexpanded and developed Difficulty of useDifficulty of use

– UPC auto-entry makes inventory UPC auto-entry makes inventory creation easiercreation easier

Risks Addressed by the Risks Addressed by the PrototypePrototype


Part IIPrototype Test Plan Procedure


Group Members & Test Group Members & Test ResponsibilitiesResponsibilities

Youssef Taghlabi: Test plan presenterYoussef Taghlabi: Test plan presenter Sam Lamborgini : Administrator test casesSam Lamborgini : Administrator test cases Homeowner 1 test cases Daniel Daniel Buhrman : Homeowner 2 test casesHomeowner 2 test cases David Pratt : DatabaseDavid Pratt : Database Marnie Querimit : SlidesMarnie Querimit : Slides


PrototypePrototype RoomRoom LayoutLayoutTV1: Database Database Projector Screen 1:Projector Screen 1: Presentation Slides Presentation SlidesTV2: Database Database Projector Screen 2:Projector Screen 2: Prototype Demonstration Prototype Demonstration

Room LayoutRoom Layout


Test Plan OutlineTest Plan OutlineSelected Test CasesSelected Test Cases

Administrator: 1.1.2 Administrator LoginAdministrator: 1.1.2 Administrator Login 2.1 Add Homeowner2.1 Add Homeowner 2.3 Delete Homeowner2.3 Delete Homeowner 3.1.1 Add Policy3.1.1 Add Policy 3.1.2 Add Rider3.1.2 Add Rider 4.1 Add UPC Item4.1 Add UPC Item 1.3.1 Administrator Logout1.3.1 Administrator Logout

Homeowner: 1.2.1 Valid Homeowner LoginHomeowner: 1.2.1 Valid Homeowner Login 5.1.1 Add Item with Known UPC to Inventory5.1.1 Add Item with Known UPC to Inventory 5.1.2 Add Item with Unknown UPC to Inventory5.1.2 Add Item with Unknown UPC to Inventory 5.2 Add Item with No UPC to Inventory5.2 Add Item with No UPC to Inventory 8.1 Concurrent Homeowners8.1 Concurrent Homeowners 5.5.1 View Inventory5.5.1 View Inventory 5.5.2 Sort Inventory5.5.2 Sort Inventory 5.3 Modify Item in Inventory5.3 Modify Item in Inventory 6.1 Best-Fit Policy6.1 Best-Fit Policy 7 Loss7 Loss 1.2.1 Homeowner Logout1.2.1 Homeowner Logout


1.1.2 Administrator Login1.1.2 Administrator Login Test ID: 1.1.2

Test Name: Administrator Login

Description: A number of invalid username and password combinations will be entered into the Administrator Welcome Screen to ensure that it handles invalid data entry. Afterwards, an administrator login is used to ensure the system accepts administrator logins and displays the Administrator Main Menu

Test Initialization: The GUI must be complete. Administrator Welcome Screen is displayed in the Internet browser. The username, “Bob”, and password, “Bad Password”, are invalid entries. The administrator account “admin” exists

Note: For more details about this test case , please refer to Prototype Test Plan Procedure, Section: 5.1, Test ID: 1.1.2


2.1 Add Homeowner2.1 Add Homeowner Test ID: 2.1

Test Name: Add Homeowner Description: A homeowner will be added to the system

Test Initialization: The GUI and Inventory functional components must be complete. The Administrator Main Menu is displayed in the Internet browser

Note: For more details about this test case , please refer to Prototype Test Plan Procedure, Section: 5.2, Test ID: 2.1


2.3 Delete Homeowner2.3 Delete Homeowner Test ID: 2.3

Test Name: Delete Homeowner Description: The homeowner “Kevin Smithsonian” is

deleted from the system

Test Initialization: The GUI and Inventory functional components must be complete. The Homeowner Display is displayed in the Internet browser. The homeowner account for “Kevin Smithsonian” exists



3.1.1 Add Policy3.1.1 Add Policy Test ID: 3.1.1

Test Name: Add Policy Description: A Policy will be added to the system




3.1.2 Add Rider3.1.2 Add Rider Test ID: 3.1.2 3.1.2

Test Name: Add Rider Description: A Rider will be added to the system




4.1 Add UPC Item4.1 Add UPC Item Test ID: 4.1

Test Name: Add UPC Item Description: Adds a UPC to an item

Test Initialization: The GUI and Inventory functional components must be complete. The UPC Display is displayed in the Internet browser. The item with a name of “DVD” and description of “Cars” does not have an UPC assigned to it.



1.3.1 Administrator Logout1.3.1 Administrator Logout Test ID: 1.3.1

Test Name: Administrator Logout Description: An administrator account will be logged out.

Then the tester will try to access the system without logging back in.

Test Initialization: The GUI must be complete. Administrator Main Menu is displayed in the Internet browser



1.2.1 Valid Homeowner 1.2.1 Valid Homeowner LoginLogin

Test ID: 1.2.1

Test Name: Valid Homeowner Login Description: A number of invalid username and password

combinations will be entered into the Homeowner Welcome Screen to ensure that it handles invalid data entry. Afterwards, a homeowner’s login is used to ensure that the system accepts valid logins in the database and uses the correct homeowner’s inventory

Test Initialization: The GUI and Inventory software components must be complete. Homeowner Welcome Screen is displayed in the Internet browser. The username, “Bob”, and password, “Bad Password”, are invalid entries. A homeowner account exists for the username, “Jsmith”.



5.1.1 Add Item with Known 5.1.1 Add Item with Known UPC to InventoryUPC to Inventory

Test ID: 5.1.1

Test Name: Add Item with Known UPC to Inventory Description: An item will be added to a homeowner’s

inventory by entering the items known UPC

Test Initialization: The GUI and Inventory functional components The GUI and Inventory functional components must be complete. A barcode scanner is connected to the must be complete. A barcode scanner is connected to the computer the tester is using. The tester is logged into the system computer the tester is using. The tester is logged into the system as John Doe and the Homeowner Main Menu is displayed in the as John Doe and the Homeowner Main Menu is displayed in the Internet browser. John Doe does not have “The Great Escape” in Internet browser. John Doe does not have “The Great Escape” in his inventory his inventory Note: For more details about this test case , please refer to Prototype Test Plan Procedure, Section: 5.5, Test ID:

5.1.1


5.1.2 Add Item with Unknown 5.1.2 Add Item with Unknown UPC to InventoryUPC to Inventory

Test ID: 5.1.2

Test Name: Add Item with unknown UPC to Inventory Description: An item will be added to a homeowner’s

inventory by entering the items unknown UPC.

Test Initialization: The GUI and Inventory functional The GUI and Inventory functional components must be complete. A barcode scanner is components must be complete. A barcode scanner is connected to the computer the tester is using. The tester is connected to the computer the tester is using. The tester is logged into the system as John Doe and the Homeowner logged into the system as John Doe and the Homeowner Main Menu is displayed in the Internet browser. There is no Main Menu is displayed in the Internet browser. There is no item in the system with the name of “DVD” and description item in the system with the name of “DVD” and description of “I Robot” of “I Robot”



5.2 Add Item with No UPC to 5.2 Add Item with No UPC to InventoryInventory

Test ID: 5.2

Test Name: Add Item with No UPC to Inventory Description: An item is added to a homeowner’s inventory

that has no UPC.

Test Initialization: The GUI and Inventory functional The GUI and Inventory functional components must be complete. components must be complete. The tester is logged into the system as John Doe and the Homeowner Main Menu is displayed in the Internet browser. John Doe does not have “Coffee Cup” in his inventory

Note: For more details about this test case , please refer to Prototype Test Plan Procedure, Section 5.5, Test ID: 5.2


8.1 Concurrent Homeowners8.1 Concurrent Homeowners Test ID: 8.1

Test Name: Concurrent Homeowners Description: Two homeowners are logged into the system Two homeowners are logged into the system

at the same timeat the same time

Test Initialization: All components of the prototype are All components of the prototype are complete. Two computers and two testers are needed for complete. Two computers and two testers are needed for the test case. The Homeowner Welcome Screen is the test case. The Homeowner Welcome Screen is displayed in the Internet browser of both computers. The displayed in the Internet browser of both computers. The homeowner accounts for John Doe and Kevin Smith are homeowner accounts for John Doe and Kevin Smith are both exist both exist

Note: For more details about this test case , please refer to Prototype Test Plan Procedure, Section 5.8, Test ID: 8.1


5.5.1 View Inventory5.5.1 View Inventory Test ID: 5.5.1

Test Name: View Inventory Description: An item is removed from an homeowner’s

inventory

Test Initialization: The GUI and Inventory functional The GUI and Inventory functional components must be complete. The tester is logged into components must be complete. The tester is logged into the system as John Doe and the Homeowner Main Menu is the system as John Doe and the Homeowner Main Menu is displayed in the Internet browser displayed in the Internet browser



5.5.2 Sort Inventory5.5.2 Sort Inventory Test ID: 5.5.2

Test Name: Sort Inventory Description: A homeowner’s inventory is sorted by name,

description, and category




5.3 Modify Item in Inventory5.3 Modify Item in Inventory Test ID: 5.3

Test Name: Modify Item in Inventory Description: Information about an item is modified

Test Initialization: The GUI and Inventory functional components must be complete. The tester is logged into the system as John Doe and the Display Inventory Screen is displayed in the Internet browser. John Doe has “Coffee Cup” in his inventory



6.1 Best-Fit Policy6.1 Best-Fit Policy Test ID: 6.1

Test Name: Best-Fit Policy Description: The Best-Fit algorithms are tested to ensure

that they would correctly

Test Initialization: The GUI, Inventory, and Best-Fit The GUI, Inventory, and Best-Fit algorithms must be complete. The tester is logged into the algorithms must be complete. The tester is logged into the system as John Doe and the Homeowner Main Menu is system as John Doe and the Homeowner Main Menu is displayed in the Internet browserdisplayed in the Internet browser



7.0 Item Loss7.0 Item Loss Test ID: 7.0

Test Name: Item Loss Description: A claim form is generated for a total loss and

a partial loss

Test Initialization: All components of the prototype are All components of the prototype are complete. The tester is logged into the system as John Doe complete. The tester is logged into the system as John Doe and the Homeowner Main Menu is displayed in the Internet and the Homeowner Main Menu is displayed in the Internet browser. browser.



1.2.1 Homeowner Logout1.2.1 Homeowner Logout Test ID: 1.2.1

Test Name: Homeowner Logout Description: A homeowner will be added to the system




ConclusionConclusion

Our solution will assist homeowners Our solution will assist homeowners in maintaining a home inventory and in maintaining a home inventory and determining the “Best-Fit” coveragedetermining the “Best-Fit” coverage


Questions ?Questions ?


References:References:

HIMMS Product Description HIMMS Prototype Product Specification HIMMS Prototype Test Plan Procedure HIMMS Prototype User Manual HIMMS SBIR Phase 2 HIMMS WBS


ReferencesReferences

Federal Emergency Management Federal Emergency Management AgencyAgency

http://www.fema.gov/pdf/hazard/map/declarationsmap2000_07.pdfhttp://www.fema.gov/pdf/hazard/map/declarationsmap2000_07.pdf

Insurance Information Institute Insurance Information Institute http://www.iii.org/media/presentations/pcoverview/http://www.iii.org/media/presentations/pcoverview/

US Census BureauUS Census Bureauhttp://factfinder.census.gov/servlet/STTable?_bm=y&-geo_id=01000US&-http://factfinder.census.gov/servlet/STTable?_bm=y&-geo_id=01000US&-

qr_name=ACS_2005_EST_G00_S2504&-qr_name=ACS_2005_EST_G00_S2504&-ds_name=ACS_2005_EST_G00_ds_name=ACS_2005_EST_G00_

April 27, 2007 HIMMS Prototype Presentation 1 Home Inventory Matching and Management System HIMMS...

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