April 2015 Date: Category Manager: Selena Dominguez Supplier Manager Implementation of ISSC: Wendy...

April 2015

Date:

Category Manager: Selena Dominguez

Supplier Manager Implementation of ISSC: Wendy Treacy

Leila Dunphy

9 April 2015

Manager

ISSC Quarterly Supplier Meetings

Agenda

2Copyright (c) ACC

Topic Time

ACC Sexual Violence Update 15 mins

Category Update:

- Reporting on Trends

- Feedback from Quarterly Report

- What the next quarterly report will require

- Discussion topics about: First point of contact with a client Engagement Form Transitioning clients Role of the Social Worker

75 mins

SCU Update 30 mins

Tea and Coffee and Networking Time - 60 mins

ACC Sexual Violence Update

The violence portfolio seeks to reduce the incidence and harm of family, whanau and sexual violence.

The portfolio aims to:• increase reporting• increase help seeking• decrease time between incidence and help seeking• reduce rates of re-victimisation• demonstrate investment and reach in proven prevention programming and initiatives focussing on

healthy, respectful and safe relationships across the lifespan.

Mates & Dates – Primary Prevention programme • Best practice, multi-year programme for secondary school students across years 9-13• Increase knowledge & awareness of sexual & dating violence and help to change attitudes &

behaviours• Relationships based on respect, negotiation and consent.

ISSC – redesign of new service. • The launch marked the next phase of implementation which is to raise public and sector awareness of

the new service, the benefits and how to access. • Translations of materials• Youth focus material

3Copyright (c) ACC Author/Unit

Category Update

Working together building trust and confidence between ACC and Suppliers who are delivering quality services for survivors

of sexual violence


Reporting on Trends

• ACC will provide the Regional Supplier meetings information on how the ISSC services are developing

• The information is based on Supplier invoicing for ISSC services

• The information is based on the invoices received since the contract went live on 24 November until end of March 2015

• The information includes clients transitioning to the ISSC from previous ACC services


ISSC Map – Number of Clients in each service from 24 Nov to 31 Mar


839

830 5

39

373

220

6

Comments from Suppliers about the strengths of the ISSC

“The service is strongly client focused”

“Clients like less ACC involvement”

“ It allows suppliers to have increased communication and collaboration with other services, suppliers, providers, health professionals and resources.”

“Easier access to service from a whanau or community perspective”

“It acknowledges psychological needs alongside social, cultural and medical needs.”

“It allows for clients to start directly with clinical psychologists who have a high level of training and experience in this area.”

“ACC staff have been very tolerant of Supplier and Provider negotiating their way through the new process and this has been very much appreciated

7

Copyright (c) ACC Author/Unit

Feedback from Quarterly Report

Number of Respondents: 111

Copyright (c) ACC

8

Strongly Disagree Disagree Agree Strongly Agree0%

10%

20%

30%

40%

50%

60%

70%

80%

The new ISSC service design is meeting the needs of our clients.

Question 3. Indicate how you perceive the strengths of the ISSC design are meeting the needs of clients.

9

Copyright (c) ACC

Benef

icial

to c

lient

s

Asses

smen

ts

Suppo

rt Ser

vices

Helpfu

l ACC s

taff

Full fu

nded

for c

lient

s

Impr

oved

com

mun

icatio

n

Engag

emen

t for

m

Flexibi

lity

Too e

arly

to c

omm

ent

0

10

20

30

40

50

60

70

80

90

100

Key Strengths

% of respondents

Comments from Suppliers about the emerging issues of the ISSC

“There have been many niggles and bothers in the process of learning the new system so far but we have felt welcomed to address these directly with ACC SCU staff and seek solutions. ACC SCU management have been practical and solution focused to date.”

“ A lot of new systems to get used to all at once.”

“ Suppliers, Providers and ACC becoming familiar with the new process”

“Case managers and providers alike - it seems that everyone tries hard to make it work”

10


No of respondents:111

11

Copyright (c) ACC

Strongly Disagree Disagree Agree Strongly Agree0%

10%

20%

30%

40%

50%

60%

70%

80%

The new ISSC service is meeting the needs of our providers to effectively deliver services.

Question 4. Indicate how you perceive the strengths of the ISSC service design are meeting the needs of your providers to effectively deliver services.

12


ACC not

mee

ting

timef

ram

es

Difficu

lty in

con

tact

ing s

ervic

e co

ordin

ator

WHODAS

Trans

ition

Adding

new

pro

vider

s

Time

to o

btain

Med

ical N

otes

Trave

l

Suppli

er/P

rovid

er m

odel

ACC sta

ff co

nfus

ion0

5

10

15

20

25

30

35

40

45

50

Emerging Issues

% of respondents

What the next quarterly report will require

• Referral source

• Referrals out (excluding those to your own Approved Service Providers)

• Number of declined referrals and reasons for declining referrals

• Confirmation that capacity and coverage is maintained

• Adverse findings and/or Complaints – new and progress on

existing

13


Discussion Topics



First point of contact with a client

• Acknowledgement

• Brief discussion about lead providers and their service• What is the client’s preference? Female, spoken language etc• Ask about barriers to getting to you?• Preference for contact• Why are they seeking support with ACC?

• Any other ideas from the floor

Engagement Form

• Clarify contact preference

• Utilise the free text boxes to provide ACC additional information to support the client

• ACC is developing a learning module that you will be able to access to educate and train your providers on how to complete the engagement form



Transitioning Clients

• If unsure about what service or report your clients needs, please call 0800 735 566

• When you send in a report, that is when you will receive the purchase order so you can send ACC an invoice

• No longer able to purchase services under the Diagnostic and Treatment Assessment contract (DATA), Group Work Counselling contract and Sensitive Claims service item codes in the Psychological Services Contract



Role of the Support Services in the ISSC

• Reduce or remove barriers for clients to engage in the service

• Know and access community linkages and agencies to ensure clients have access

• Ensure that clients are being supported in the most culturally appropriate way

• Acknowledging that family and whanau often need support and education in order to effectively support clients

• Much of a providers work can be outside of the therapy – liaising with other agencies, involvement with other people involved with the client


SCU Update


Q and A time

Coffee and tea and time to chat

Thanks for coming!


April 2015 Date: Category Manager: Selena Dominguez Supplier Manager Implementation of ISSC: Wendy...

Documents

Transcript of April 2015 Date: Category Manager: Selena Dominguez Supplier Manager Implementation of ISSC: Wendy...