Call Centre & Online Services Branch Providing Integrated Service Delivery for Queensland Business.
April 2003 ONLINE SERVICE DELIVERY Presentation. 2 What is Online Service Delivery? Vision The...
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Transcript of April 2003 ONLINE SERVICE DELIVERY Presentation. 2 What is Online Service Delivery? Vision The...
April 2003
ONLINE SERVICE DELIVERY
Presentation
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What is Online Service Delivery?
VisionThe current vision of the Online Service Delivery program is to use modern web-enabled solutions to enhance University Services and better use University resources to deliver high quality teaching, learning and research outcomes
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OSD Initiatives
ObjectiveTo provide an update, and demonstratethe progress of developments such as:
• Revamped University Web Site• Content Management System • Student Portal
THE REVAMPEDUNIVERSITY OF SYDNEY
WEB-SITE
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New Website
Research highlighted that the site:
• was difficult to use• required prior
understanding of University structure
• presented image of the University as “difficult” and “inaccessible”
• had no consistent look and feel
• provided conflicting information
• provided out-of-date information
• was an impediment to building life-long relationships
Why Change?
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New Website
• Present information from a “user’s perspective” & in logical sequence
• Consistent & enhanced University image
• Easy to update (through CMS)
• Simple & easy to use
• Different ways to find information
• Collaborative ownership of the web site
Benefits
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Content Management System
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What is a Content Management System?
• “Raw” content is authored by content owners directly, via a web form
• One copy of content, published to multiple locations
• Presentation or “look & feel” separate from content
• Automated workflow governs the publishing process
• Content is user controlled and managed
• Content has review and expiry dates which trigger workflows
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Content Management System
• Better quality information
• Reduced time to access information & resources
• Improved usability & availability of relevant information
• Reduced risk of providing inappropriate, irrelevant or illegal information (~500 sites)
• Reduced duplication of content & resources
• Improved governance & control of University’s web presence
Benefits
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The CMS Project
• Implemented the CMS for the main University website
• Content to be managed by Publications Office, Marketing & Student Recruitment, Development & External Affairs, Student Services, Student Centre, Intranet team
• Created generic content templates and workflows for use across the University
• Created a support model for the CMS and the new corporate image
What we have done:
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CMS Demonstration
Scenario: Create a page
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CMS Demonstration
The Editor
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Portal
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Portal
•Customised•Personalise
d•Adaptive•Desktop
What is a portal?
A customisable web-based interface/browser that consolidates access to information and applications allowing information providers to ‘push’ information and users to ‘pull’ what is relevant to them
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Portal
Phase OneStudent Portal
• Sun ONE student portal– Single sign on to FlexSIS, Library
& WebCT– Aggregated information– Productivity tools
Phases Deliverables
Phase TwoStaff Portal
• Sun ONE staff portal– Single sign on to staff
applications– Aggregated information– Productivity tools
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PortalDemonstration
Questions