Appreciative Inquiry Finding our Positive Core A strength based approach to just about anything...
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Transcript of Appreciative Inquiry Finding our Positive Core A strength based approach to just about anything...
Appreciative InquiryAppreciative Inquiry
Finding our Positive CoreFinding our Positive CoreA strength based A strength based
approach to just about approach to just about anythinganything
Ann Brown, MAAnn Brown, MA
LearningAdvanceLearningAdvanceConnecting the knowledge in the organization: people, Connecting the knowledge in the organization: people,
process & informationprocess & information
Appreciate InquiryAppreciate InquiryFinding and Building on our Positive Core
– What is Ai: Power of the Question and the Power of the Image
– An Ai experience– The Ai Process– Appreciative Quality Practices– Foundations of Ai
What Do You What Do You Appreciate?Appreciate?
Tell your “best buddy” about something you appreciate in your life.
New Challenges Require New Challenges Require New Thinking FirstNew Thinking First
“The world we have made as a result of the level of thinking we have done thus far creates problems we cannot solve at the same level of thinking at which we created them” – Albert Einstein
Definition of InsanityDefinition of Insanity
Doing the same Doing the same things the same way things the same way
and expecting a and expecting a different resultdifferent result
The Power of the The Power of the QuestionQuestion
“It all starts with Inquiry…the questions we ask, the things we focus on, the topics that we choose determine what we find. What we find becomes the data and the story out of which we dialogue about and envision the future. And so, the seeds of change are implicit in the very first question we ask.”
Cooperrider, 1995
The Power of the The Power of the QuestionQuestion
• We get what we pay attention to, so the first question is fateful
• Measurements – another way of asking questions?
The Power of the The Power of the ImageImage Our image of the
future drives our ACTION!
Placebo EffectConstruct an image of how something might happen,
drives behavior which creates a change in that
direction
SociologyThe study of problems creates an increase in number & severity of
problems..
SportsVivid visualization of one’s
performance guides physical performance. Speed of learning when only correct images are
reviewed.
Internal ConversationsStudies of pre and post operativepatients. Difference in recoverybetween positive and negative
imagery.
Pygmalion EffectChange a teacher’s image of a
student, and their behavior changes
toward the student, improvingstudent performance
Creating the Dominant Creating the Dominant ImageImage
Assumption
Conversation
Dominant Image
Exclusion
Reinforced Assumption
Challenge Challenge and and
examinationexamination
The Positive CoreThe Positive Core
• The Positive Core is all the capacities of the organization – past, present and future.
• Organizations are homes of infinite capacity and imagination
“The task of leadership is to create an alignment of strengths, making the
organization’s weaknesses irrelevant”Peter Drucker
Comparison to Problem Comparison to Problem FocusFocus
• What to fix• Underlying grammar =
problem, symptoms, causes, solutions, action plan, intervention
• Breaks things into pieces & specialties, guaranteeing fragmented responses
• Takes a lot of positive emotion to make real change
• Assumes organizations are constellations of problems to be overcome
• What to grow• New grammar of the true,
good, better, possible• “Problem focus” implies
that there is an unknown ideal. AI breaks open the box of what the ideal is first
• Expands vision of preferred future. Creates new energy fast
• Assumes organizations are sources of infinite capacity and imagination
Problem SolvingProblem Solving Appreciative Appreciative InquiryInquiry
Transformative Change Transformative Change in Organizationsin Organizations
The Power of the The Power of the Question Question
++
The Power of the ImageThe Power of the Image
= AI in organizational = AI in organizational changechange
What is Appreciative What is Appreciative Inquiry?Inquiry?
It is a philosophy, and mind set and an evolving
process that asks:
Who are we when Who are we when we are at our very we are at our very
best?best?
A Brief Appreciative A Brief Appreciative InquiryInquiry
• Tell me about a peak experience with a quality initiative, big or small. What was happening, who was involved, what was your role?
• What gave the experience it’s core energy for you?
• What do you value about yourself and your participation ?
Appreciative Inquiry Appreciative Inquiry
• Appreciate– Recognize the quality, significance or
magnitude of– To be fully aware of or sensitive to– To raise in value or price
• Inquiry– The process of gathering information for the
purpose of learning and changing.– A close examination in a quest for truth.
The “5 D” ProcessThe “5 D” Process
Continuing the inquiry with micro AIs into aspects of the change
Define the intentFrame the questionIdentify the core teamPlan the approachDevelop the interview protocol
Conduct interviewsShare storiesHighlight the themes
Provocative propositions of what could beVision, mission, purpose and values
Micro propositionsBuild the social architectureCreate action plansContinue the conversations
Repeat the AI processes Take action on the plans and monitor progress
Define: Choosing
the Positive Discovery:
Appreciating that which gives life
Dream: Envisioning the Impact;
shared images for a preferred
futureDelivery: Sustaining the Change.
Design: Co-
constructing the
future
AI FoundationsAI Foundations– In every human system, something works.– What we focus on becomes our reality.– Reality is created in the moment and there
are multiple realities. – The act of asking questions influences the
group in some way.– People have more confidence & comfort to
move to an unknown future when they carry forward parts of the past.
– What we carry forward should be what is best about the past.
– It is important to value differences– The language we use create our reality
Fishbone for Classroom Fishbone for Classroom BehaviourBehaviour
Environment
Eliminate behaviour problems
InstructionalMethods
MaterialsPeople
Fishbone for Good classroom Fishbone for Good classroom
BehaviourBehaviour Marilyn Redmond, Roland Michener, OttawaMarilyn Redmond, Roland Michener, Ottawa
Environment
Good ClassroomBehaviour
InstructionalMethods
MaterialsPeople
No karate orPlay fighting
Be nice toEach other
Keep your handsAnd feet to yourself
Keep things sorted
Don’t take otherPeople’s things
Do not touchPaper cutter
Do not go nearThe fan
Don’t touchTeacher’s things
Work quietly
Garbage in The can
Appreciative PracticeAppreciative Practice
• How could an appreciative approach be applied to your function in the organization?
• What benefits might you expect to see?
Users of Appreciative Users of Appreciative InquiryInquiry
• Dalai Lama and 20 World Religious Leaders
• City of Chicago
• City of Dallas
• South Carolina
• United Way - Denver
• Motorola
• AVON
• Paine Webber
• GTE
• Body Works
• Hunter Douglas
• Nutrimental Foods
Carol Sutton, Carol Sutton, CommunicationsCommunications
• I think it makes several differences. One that delights me is the look of surprise on people's faces when asked to think of something "good", rather than a problem. I get a real kick out of that!
• Taking an AI approach to the initial exercise in my
workshop ("Not by words alone!") enables participants to reframe their attitude toward workplace communication into a positive perspective. It takes us toward what we want, rather than pondering how to fix what we don't want. There also is personal benefit in that I feel the AI focus lifts my energy and revitalizes my facilitation of the session.
Thomas White, Thomas White, President GTEPresident GTE
• In the long run, what is likely to be more useful: Demoralizing a successful workforce by concentrating on their failures or helping them over their last few hurdles by building a bridge with their successes?
• When you get survey results that tell you that 94 percent of your customers are satisfied, what do you do? Do you conduct additional research to find out what makes those 94 out of 100 people so happy – or do you send your entire research department out to gather as many negative stories as you can from the miserable 6 percent? “
Things that make you Things that make you go….hmmmmgo….hmmmm
What is Quality?What is Quality?
In simple terms is quality the…
• Absence of problems
• Presence of something else?
AI ResourcesAI ResourcesBooks• Appreciative Inquiry:Change at the Speed of Imagination, Jane
Magruder Watkins & Bernard J. Mohr, 2001, Josey-Bass/Pfeiffer• The Power of Appreciative Inquiry, Diana Whitney and Amanda
Bloom• The Encyclopedia of Positive Questions, Whitney, Cooperrider et al.Links• AI Commons ai.cwru.edu• Writes of Passage www.learningadvance.blogspot.comWorkshops• In Vancouver and Fraser Valley – AI Introductory ½ day in
January/February• AI Virtual Group starting in April• AI Intensive, Vancouver 2 day March 2005 • AI Group - Langara - ongoing
Our Inquiry Must Be the Our Inquiry Must Be the Change We Want to Change We Want to
See in the WorldSee in the WorldThere are two ways to live your life. One is as though nothing is
a miracle. The other is as though everything is a miracle.
-Albert Einstein
LearningAdvanceLearningAdvanceConnecting the knowledge in the organization: people, Connecting the knowledge in the organization: people,
process & informationprocess & information
Please get in touch if I can help you with your appreciative process.
Let me know how you are applying your appreciative thinking and how it works out!
If you have a question or need a quick review of your inquiry question or “plan of attack”, email it to me and I would be happy to take a look.
Ann
Email: [email protected]
Tel: 604 921 1135