Appreciative Inquiry & Change Management
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Transcript of Appreciative Inquiry & Change Management
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Change Management&
Appreciative InquiryBrent A. Jones
ACCJ Kansai – November 12, 2014
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What is Appreciative Inquiry?
“Ap-pre’-ci-ate, v.”
•“. . . to value or admire highly; to judge with heightened understanding; to recognize with gratitude.”
“In-quire, v.”
•“. . . to search into, investigate; to seek for information by questioning.”
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Problem Solving“Felt Need”
Identification of Problem
Analysis of Causes
Analysis of Possible Solutions
Action Planning(Treatment)
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Appreciative InquiryAppreciating
“Valuing the Best of What is”
Envisioning“What Might Be”
Dialoguing“What Should Be”
Innovating“What Will Be”
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Heliotropism
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AI . . .
• Focuses organizations on their most positive qualities
• Leverages those qualities to enhance the organization
• Appreciative Inquiry is the study of what works well.
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What’s Different About AI?• Purposefully positive
• Builds on past successes
• “Grass roots” and “top down”
• Highly participative
• Nurtures a positive “inner dialogue”
• Stimulate vision and creativity
• Accelerates change
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Negativity Bias
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DreamImagine
“What might be”
DiscoveryAppreciate“What is”
DestinyCreate
“What will be”
DesignDetermine
“What should be”
PositiveCore
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What would you describe as being a high-point experience
in your organization, a time when you were most alive
and engaged?
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Constructionist
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Simultaneity
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Poetic
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Anticipatory
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Positivity
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Perception
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Perception
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Without being modest, what do you value most about
yourself, your work, and your organization?
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What are the core factors that give life to your organization,
without which the organization would cease to
exist?
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HealthyOrganization
Novelty
TransitionContinuity
Management of:- Curiosity- Dreaming- Challenging the Process
Management of:- Common Script- Feedback on Success Indicators- Celebrating Progress
Management of:- Core Values- What We Do Best- Minimal Disruption
Source: Srivastva, S. & Fry, R. (1992)
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