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Written: February, 1983 Policy: A-90-DIV Reviewed: 4/98, 4/01, 1/04 Divisional Policy Manual Revised: 10/85, 8/86, 5/87, 8/88, 6/89, 11/90, 9/91, Ambulatory Care Division 8/93, 1/98, 2/00, 7/00, 12/00, 5/01, 10/03, 8/06, 10/07, LSU Health Sciences Center-Shreveport, LA 3/08, 3/09, 10/09, 2/10, 10/10, 2/13, 9/13 Page 1 of 28

APPOINTMENTS – CLINIC SCHEDULING PURPOSE: To provide clinic appointment scheduling information. To assure that patients are given appointments on the correct days and at the correct times. POLICY: Individual clinic appointments are attached. OPEN CLINICS: 1. Schedule the appointment in the computer; give the patient an appointment letter with the

clinic date and time.

2. Inpatient Discharge Templates are available for inpatient units to utilize when booking established clinic patients that are being discharged from the inpatient areas. Refer to the attached schedules for clinic specific instructions. The yellow clinic Appointment Chart Request Form shall no longer be utilized for inpatient discharge clinic appointments. If additional assistance is required when scheduling a patient, please contact the specific clinic area. If unable to book appointments in the computer prior to patient discharge, please contact the clinic manager on the next working day. The inpatient

unit shall be responsible for contacting the patient with the follow-up appointment.

CLOSED CLINICS: 3. For patients needing an appointment to a Closed Clinic, refer to the attached for clinic-

specific instructions.

4. Please include patient’s current home address and phone number on all consults.

5. All tests such as x-rays, ultrasounds, echo, mammograms, etc., shall be scheduled by the area from which the order originated.

6. Please call the appropriate clinic for additional information or assistance.

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Table of Contents Page 1. Children’s Health Clinic

A. General Pediatric B. Pediatric Specialty

3 4

2. Endoscopy Clinic

5

3. Family Medicine Services A. Comprehensive Care B. Primary Care C. Faculty Practice D. Family Practice

6 7 8 9

4. Feist -Weiller Cancer Center A. Adults B. Pediatrics C. Surgery/Radiology

10 11 12

5. General Medicine Clinic

13-14

6. Infusion/ Recovery Area

15

7. Medicine Specialty Clinic Anticoagulation, Cardiology, Dermatology, Endocrine, Gastroenterology, Nephrology, Pulmonary, Rheumatology, Viral Therapy (Infectious Disease)

16

8.

Neurosurgery/ Neurology Clinic

17

9. Ophthalmology Clinic

18

10. Oral and Maxillofacial Surgery Clinic

19-20

11. Orthopedic Clinic

21

12. Otolaryngology (ENT) Clinic

22

13. Psychiatry Clinic

23

14. Surgery Clinic

24-25

15. Urology Clinic

26

16. Viral Disease Clinic

27

17. Women’s Health Clinic 28

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1A. Children’s Clinic General Pediatrics

Note: All appointments are scheduled utilizing the Electronic Health Record.

CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY General Pediatrics 675-8600 OPEN Clinic 0730 – 1630 or until clinic completed

AM General Peds (AM & PM) Access Peds 0800-1200 Continuity PM – 1300 Nursery 4J F/Ups Ward F Ups

AM General Peds (AM & PM) Access Peds 0800-1200 Continuity PM - 1300 Nursery 4J F/Ups Ward F Ups

AM General Peds (AM & PM) Access Peds 0800-1200 Continuity PM - 1300 Nursery 4J F/Ups Ward F/Ups

AM General Peds (AM & PM) Access Peds 0800-1200 Continuity PM - 1300 Nursery 4J F Ups Ward F/Ups

AM General Peds (AM & PM) Access Peds 0800-1200 Continuity PM - 1300 Nursery 4JF/Ups Ward F/Ups

Standard Template Info: PED

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List

New Patient Scheduling Instructions:

Follow-Up Patients Scheduling Instructions:

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1B. Children’s Clinic Pediatric Specialty

Note: All appointments are scheduled utilizing the Electronic Health Record.

CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Pediatric Specialty 675-8601 Closed Clinic 0800 – 1630 or until clinic completed

AM Asthma Endocrine Genetics Nutrition PM Cardiology Gastrointestinal Nephrology

AM Endocrine Clinic and Testing Genetics Neurology Nephrology Infusion Room PM Cardiology Chest GI

AM Neonatal ICU (Development & Physical Therapy)

Diabetes (2nd & 3rd Wednesday) Endocrinology (1st & 3rd Wednesday) Infectious Diseases PM NICU / DEV/ PT Allergy (Bahna Clinic) Allergy Injections (1300-1530) Gastrointestinal (Every other month)

AM Cardiology Endocrine Neprhology PM Endocrine Gastrointestinal Neurology Nutrition

AM Allergy Cardiology Skin Testing (Testing/Infusion Room for Oral Challenges and IVIG) PM Allergy Pulmonary Med (Nurse Practitioner Clinic) Nephrology (Not every Friday) NICU

Standard Template Info: PED

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List

New Patient Scheduling Instructions:

Cardiology- Please call 675-7263 or send consult. Endocrine- Please call 675-6070 or send consult. Chest (Thoracic) - Please call 675-6096 or send consult. Neurology – Please call 675-8195 or send consult.

Follow-Up Patients Scheduling Instructions:

Same as above

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2. Endoscopy Clinic CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY ENDOSCOPY 675-6347 0800 – 1630 or until clinic completed

*Endo Procedures (Closed)

*Endo Procedures (Closed)

*Endo Procedures (Closed)

*Endo Procedures (Closed)

*Endo Procedures (Closed)

*Endoscopy procedures needing to be scheduled (EGD, Colonoscopy, etc. ) must be scheduled by the referring physician through the Electronic Health Record with a referral to the appropriate workque. Note: All appointments are scheduled utilizing the Electronic Health Record.

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3A. Family Medicine Services Comprehensive Care Clinic CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Comprehensive Care 675-8030 675-8031 675-8032 CLOSED Clinic 0730 – 1630 or until clinic completed

0730-1200 Comp Care 1230 - 1600 Comp Care

0730-1200 Comp Care 1230 - 1600 Comp Care

0730 - 1200 Comp Care 1230 - 1600 Comp Care

0730 - 1200 Comp Care 1230 - 1600 Comp Care

0730 - 1200 Comp Care 1230 - 1600 Comp Care

Standard Template Info: SHV FM COMP CARE CLIN

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List

New Patient Scheduling Instructions:

Appointments are scheduled by clinic staff only. Please call 675-8030, 675-8031, or 675-8032 or send a referral via EPIC system.

Follow-Up Patients Scheduling Instructions:

Appointments are scheduled by clinic staff only. Please call 675-8030, 675-8031, or 675-8032 for assistance.

Note: All appointments are scheduled utilizing the Electronic Health Record.

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3B. Family Medicine Services Primary Care – Family Medicine (PCF) CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Primary Care- Family Medicine 675-8030 675-8031 675-8032 CLOSED Clinic 0730 – 1630 or until clinic completed

0730 - 1200 1230 - 1600

0730 - 1200 1230 - 1600

0730 - 1200 1230 - 1600

0730 - 1200 1230 - 1600

0730 - 1200 1230 - 1600

Standard Template Info: SHV FM PRIM CARE CLIN

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List

New Patient Scheduling Instructions:

Appointments are scheduled by clinic staff. Please call 675-8030, 675-8031, or 675-8032 or send a referral via EPIC system.

Follow-Up Patients Scheduling Instructions:

Appointments are scheduled by clinic staff only. Please call 675-8030, 675-8031, 675-8032 for assistance

Note: All appointments are scheduled utilizing the Electronic Health Record.

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3C. Family Medicine Services Continued Faculty Practice CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Family Medicine Faculty

SHV FM 0800-1200 1300-1630 0800-1200 1300-1630 0800-1015 1300-1500

SHV FM 0800-1200 1300-1630 0800-1200 1300-1630 0800-1015 1300-1500

SHV FM 0800-1200 1300-1630 0800-1200 1300-1630 0800-1015 1300-1500

SHV FM 0800-1200 1300-1630 0800-1200 1300-1630 0800-1015 1300-1500

SHV FM 0800-1200 1300-1630 0800-1200 1300-1630 0800-1015 1300-1500

Standard Template Info: SHV FM FACULTY CLN SHV FM FACULTY CLN SHV FACULTY CLN-FM,PROMPT (SHV FM FACU) SHV FACULTY CLN-FM, NURSE (SHV FM FACU)

List of clinic-specific templates are: SHV FM FACULTY CLN/ SHV FACULTY CLN-FM, PROMPT (SHV FM FACU)/ SHV FACULTY CLN-FM, NURSE (SHV FM FAC)

New Patient Scheduling Instructions:

For appointments call: 675-5183 For prescription refills and to speak with a nurse call: 675-4278

Follow-Up Patients Scheduling Instructions:

Appointments are scheduled by the clinic staff. Please call 675-5183.

Note: All appointments are scheduled utilizing the Electronic Health Record.

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3D. Family Medicine Services Family Practice CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY FAMILY MEDICINE 675-5389 CLOSED Clinic 0800 – 1630 or until clinic Completed FMC Procedures

0800 – 1200 Family Medicine 1230 – 1600 Family Practice PM FMC Procedures

0800 – 1200 Family Medicine FMK(Kid Med) 1230 – 1600 Family Medicine PM FMC Procedures

0800 – 1200 Family Medicine FMK(Kid Med) 1230 – 1600 Family Medicine

0800 – 1200 Family Medicine AM FMC Procedures 1230 – 1600 Family Practice PM FMC Procedures

0800-0900 Derm Conf. (1st. Friday of month) 1230 - 1600 Family Medicine FMK PM FMC Procedures

Electronic Medical Record EPIC

For a current listing of all available clinic-specific templates, please refer to the SHV FM FAMILY MEDICINE CLN

New Patient Scheduling Instructions:

Appointments are scheduled by clinic staff only. Please call 675-5388, 675-5389, or send consult. There must be a referral submitted & authorized prior to scheduling.

Follow-Up Patients Scheduling Instructions:

Appointments are scheduled by clinic staff only. Please call 675-5388 or 675-5389.

Note: All appointments are scheduled utilizing the Electronic Health Record or by submitting a referral. Please call 675-5805 for our automated scheduling system.

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4A. Feist-Weiller Cancer Center – Adult Hematology/Oncology

SCHEDULING FOR HEMATOLOGY/ONCOLOGY CLINIC When booking patients to this clinic for the first time, they can be booked under the appropriate disease category. (see below) When booking patients who are currently followed in Hematology/Oncology Clinic: book to the disease specific day as indicated below. When booking patients who are currently followed by Hematology/Oncology *Staff Physicians, please return them to the faculty member who usually follows them, (as indicated in the medical record and previous appointments in the EHR). For any questions about booking call the clinic at 3-1200, or after hours by paging the Hematology Fellow on-call.

MON TUE WED THU FRI Hematology FWC-HEM 1 FWC-HEM 2 FWC-HEM 3 FWC-HEM 4 SCC1 SCC2 Breast Cancer Quispe 1 Quispe 2 PA’s FWC-Internal medicine Kahlon Bsss Griffin ENT Hematology/Aero-Digestive/GU/Head and Neck Nair 1

Breast Cancer, Brain Cancer & Sarcoma FWC – B1(Burton) FWC – B2(Burton) Aerodigestive Malignancy Armaghany 1 ARMAGHANY 2 LUNG/HEAD AND NECK JAFRI 1 JAFRI2 Pulmonary Clinic FWC-PULMONARY PA’s

BREAST CANCERFWC – B1(Burton) FWC – B2(Burton) BREAST CANCER Quispe 1 Quispe 2 Hematology FWC-HEM 1 FWC-HEM 2 FWC-HEM 3 FWC-HEM 4 FWC-Hem 5 PA’s

BREAST CANCERFWC – B1(Burton) Aero-Digestive Malignancy and Pancreatic ARMAGHANY 1 ARMAGHANY 2 LUNG/Headand Neck JAFRI 1 JAFRI 2 HEMATOLOGY BHEM 1 BHEM 2 PA’s

Fellow’s Continuity Clinic 1ST YEAR FELLOWS Survivor Clinic(PA’S) CARDIOLOGY CLINIC INTEGRATIVE CLINIC GYN/ONC CLINIC

Below is a list of the Staff Physician’s Private Clinics

Note: All appointments are scheduled utilizing the Electronic Health Record.

PHYSICIAN PHYSICIAN PHYSICIAN PHYSICIANDr. Glenn Mills Thursday Dr. Koshy Mon/Thursday Dr. Quispe Mon/Wed Dr. Mansour Friday Dr. Gary Burton Tue-Friday Dr. Nair Mon-Thurs Dr. Armaghany Tues/Fri

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4B. Feist-Weiller Cancer Center – Pediatric Oncology CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY FWCC Pediatric Hematology/ Oncology/ Sickle-Cell Clinic 813-1101

0830-1430 Oncology 0900-1200 Hematology

0830-1430 Oncology 1100-1200 Sickle Cell (Patients seen until closing)

0830-1430 Oncology

0830-1430 Oncology 0800-0900 Sickle Cell (Patients seen until closing)

0830-1430 Oncology

Standard Template Info:

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List

New Patient Scheduling Instructions:

Follow-Up Patients Scheduling Instructions:

Note: All appointments are scheduled utilizing the Electronic Health Record.

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4C. Feist-Weiller Cancer Center – Surgery Oncology CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Oncology Surgery 813-1300 0800-1630 or until clinic completed OPEN Clinic

AM Surgery Tumor FWC- CHUPRIVATE FWC-SURONCDIS2 (Discharge) PM FWC-SURGONCCHU

AM Surgery Tumor FWC- SURGONCKIM FWC-SODISKIM (Discharge) PM FWC-KIM PRIVATE FWCC-PLASTICS (Closed) Dr. Valiulus Dr. Kim FWC-SPEECH

ALL DAY ENT Oncology FWC-NATHANPRIV FWC-HDNKNEW FWC-FWC00NATHPROP FWC-FWCHDNKDISC1 (Discharge Template) FWCHDNKCONT (Regular Clinic) FWC-SPEECH

AMSurgery Tumor FWC-SURGONCLI FWC-SURONCDISLI (Discharge) PM FWC-LIPRIVATE2 FWC-SPEECH

ALL DAYENT Oncology FWC-OOLian (FCUO) FWC-OOLIANPROP (FCUO) FWC-HDNKDISC2 (Discharge Template) FWC-HDNKRESIDENT FWC-SPEECH

FCUO- For clinic use only FWC-BIDMAM, FWC-BISMAM, FWC-BIULTRASOUND are for FWCC patients only, including new evaluation consults for Surgery Tumor service. Standard Template Info: FWC

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List

New Patient Scheduling Instructions:

Please call the department nurse before scheduling into the private physician templates. New evaluation appointments for Surgery Tumor service are scheduled on Monday and ENT Oncology is scheduled on Wednesday. Please call the clinic at 3-1300 for any questions. Please call 675-4618 to schedule with Plastics Clinic.

Follow-Up Patients Scheduling Instructions:

Please schedule into the appropriate templates. If you have any questions, please call the clinic at 3-1300.

Note: All appointments are scheduled utilizing the Electronic Health Record.

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5. General Medicine (General Medicine and Medicine Primary Care) All patients including in-custody and pre-op are scheduled with a provider. In-custody is scheduled for Tuesday AM only. Hospital discharges and ECC patients are referred to the clinic which is managed by the staff doctors and Primary Care Call Center (approve or denied). CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY GENERAL MEDICINE 813-2528, 2527, 2529 Closed Clinic 0730 – 1630 or until clinic completed For Clinic follow-up of Medicine Continuity Inpatient Discharges Discharges Medicine Continuity in Individual Doctors Clinic Telemedicine

AM Medicine Injection Telemedicine PM Medicine Telemedicine AM MED- Dr’s Name PM MED- Dr’s Name

AM Medicine Injection Telemedicine PM Medicine Telemedicine AM MED-Dr’s Name PM MED- Dr’s Name

AM Med/Peds Telemedicine Medicine PM Med/Peds Medicine AM MED-Dr’s Name PM MED- Dr’s Name

AM Medicine Telemedicine PM Medicine Telemedicine AM MED-Dr’s Name PM MED- Dr’s Name

AM Medicine Telemedicine PM Medicine Telemedicine AM MED-Dr’s Name PM MED- Dr’s Name

General Medicine Continued General / Internal Medicine - Patients needing follow-up care for routine medical conditions- Continuity (physician approval) Med/Peds - Use resource Med for adults and Ped for children. Injection Clinic - For patients requiring monthly injections, consult and physician order sheet required via Pelican – Please contact clinic prior Standard Template Info: SHV GEN MED

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List (Includes Physician Name)

New Patient Scheduling Instructions:

When scheduling patients to the Medicine Clinic for the first time, they can be scheduled to SHV Gen Med Odd Numbers.

Follow-Up Patients Scheduling Instructions:

When scheduling return patients, schedule them to the physician who usually follows them.

Note: All appointments are scheduled utilizing the Electronic Health Record.

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5. General Medicine (cont’d) CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY General Medicine 813-2528, 2527, 2529 Private Clinics Closed Clinics Dr. James Lu Dr. Robert Jackson Dr. Eric Thomas

0800-1200 (Dr. Lu)

0800-1200 (Dr. Lu)

0800-1200 (Dr. Thomas)

0800-1200 (Dr. Lu) 1300-1700 (Dr. LU)

Standard Template Info:MED

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List (Private Clinics – Lu, Jackson, and Thomas) Scheduled by Department Clerk – Ann Bradford

New Patient Scheduling Instructions:

Physician Referral or consult required AM Med Continuity – Physician approval an consult required

Follow-Up Patients Scheduling Instructions:

Note: All appointments are scheduled utilizing the Electronic Health Record.

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6. Infusion/Recovery Area

CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Infusion/Recovery Area 813-2730 0800-1630 or until clinic completed. Closed Clinic

0800-1630 0800-1630 0800-1630 0800-1630 0800-1630

Appointments are scheduled per clinic staff only as directed by physician and clinic space availability. Appointments are only to be booked by Infusion Area personnel. New Patient Scheduling Instructions:

Physicians wishing to have patients treated in the Infusion/Recovery Area should submit clinic referral via Epic. These are reviewed by Case Management and approved by the Clinic Manager. Physician will need to provide orders for the treatment and be available by phone to handle problems that arise since there is no medical staffing present in the area.

Follow-up Patient Scheduling Instructions:

Follow-up appointments are scheduled and given to patient as they are leaving from their current appointment. Physicians are notified of patients who have missed appointment and designate when the patient is to return.

Note: All appointments are scheduled utilizing the Electronic Health Record.

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7. Medicine Specialty Cardiology, Endocrine, Nephrology, Pulmonary and Viral Therapy (Infectious Disease), Gastroenterology, and Dermatology

CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Medicine Specialty 813-2500 0800 – 1630 or until clinic completed CARDIOLOGY COAGULATION ENDOCRINE NEPHROLOGY VIRAL THERAPY / (INFECTIOUS DISEASE) GASTROENTEROLOGY DERMATOLOGY PULMONARY ALL CLINICS CLOSED

0800-1630 Endocrine (General) 0730-1200 Coagulation 0800-1200 Rheum 1200-1630 Infectious Disease 1200-1630 Viral Therapy (VTC) 1200-1630 Gastroenterology 1200 -1630 Viral Therapy

0800-1200 Endocrine (Faculty) 0730-1200 Coagulation 0800-1200 Rheum 1200-1630 Nephrology 0800-1200 Arrythmia 1200-1630 Infectious Disease 1200-1630 Viral Therapy

0800-1200 Endocrine (Faculty) 0730-1200 Coagulation 0800-1200 Rheum 1200-1630 Cardiology (General) 1200-1630 Neph (Faculty) 1200-1630 Gastroenterology 1300-1630 Pulmonary (Faculty)

0800-1200 Dermatology 0800-1630 Rheum 1200-1630 Pulmonary 0800-1200 Endocrine (Faculty) 1200-1630 Nephrology

0800-1200 Endocrine (General) 0730-1200 Coagulation 0800-1200 Cardiology(General) 1200-1630 Nephrology (Faculty)

Appointments are scheduled per clinic and / or department staff only as directed per physician. Security password required. Standard Template Info: Anticoag – SHV ANTICOAG Cardiology – SHV MED CARDIOLOGY Dermatology- SHV-MED DERM Endocrine – SHV MED END Gastroenterology – SHV MED GASTRO Nephrology- SHV MED NEPHROLOGY Pulmonary – SHV MED PULM Viral Therapy/Infectious Disease – SHV MED INFCT DIS SHV VIRAL THERAPETUICS

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List (ALL CLINICS CLOSED).

New Patient Scheduling Instructions:

Physician referral or consult required.

Follow-Up Patients Scheduling Instructions:

Note: All appointments are scheduled utilizing the Electronic Health Record.

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8. Neurosurgery/Neurology CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Neurosurgery/ Neurology 813-2482(Neurology) 813-1555(Neurosurgery) 0800-1630 or until clinic completed- Closed Clinic

0800-1200 General Neurology 0800-1200 Movement Disorder 0800-1630 Neurology Faculty NNC-DIS (Neurology Inpt. Discharge) Neurosurgery Pre-op

0800-1300 Epilepsy 0800-1630 Neurosurgery Resident Clinic 0800-1630 Neurology Faculty NNC-DIS (Neurology Inpt. Discharge) 1200-1630 Neurosurgery Faculty Neurosurgery Pre-op

0800-1200 Sleep Disorders 0800-1630 Neurology Faculty Neurosurgery Pre-op

0800-1200 General Neurology 0800-1630 Neurology Faculty NNC-DIS (Neurology Inpt. Discharge) 1200-1630 Neurosurgery Faculty Neurosurgery Pre-op

0800-1200 General Neurology 0800-1630 Neurology Faculty NNC-DIS (Neurology Inpt. Discharge) Neurosurgery Resident Clinic 1300-1630 Neurosurgery Pre-op

Standard Template Info: Shv Neurology Cln Shv NSR Cln - ACC

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List

New Patient Scheduling Instructions:

Physician referral or consult required.

Follow-Up Patients Scheduling Instructions:

Follow-up appointment scheduled at time of appointment. Patients who fail to keep appointment may call clinic to reschedule appointment.

Note: All appointments are scheduled utilizing the Electronic Health Record.

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9. Ophthalmology Clinic CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Ophthalmology Faculty Clinic 0730 – 1630 or until clinic is completed

0800-1200 Cataract (Redens) Retina (Kavanaugh) 1200-1630 Retina (Kavanaugh) Oculoplastics (Byrd)

0800-1200 Cataract (Redens) Glaucoma (Liang) 1200-1630 Oculoplastics (Byrd)

0800-1200 Cataract (Redens) Retina (Kavanaugh) 1200-1630 Cataract (Redens) Glaucoma (Liang

0800-1200 Glaucoma (Liang) Oculoplastics (Byrd) 1200-1630 Glaucoma (Liang) Oculoplastics (Byrd)

0800-1200 Glaucoma (Liang) Retina (Kavanaugh) 1200-1630 Glaucoma (Liang) Retina (Kavanaugh)

Ophthalmology Resident Clinic 0730 – 1630 or until clinic is completed

0800-1200 Glaucoma (Residents)Glaucoma/Pre OP/ Post Op (Liang) Diabetes (Schulman) 1200-1630 Residents Glaucoma (Liang) Diabetes (Schulman)

0800-1200 IDDM/Pre Op/Post Op (Residents) Diabetes (Schulman) 1200-1630 Peds/IDDM (Residents) Pediatrics (Richards/ Hinrichsen) Diabetes (Schulman)

0800-1200 General Consults/ Pre Op/Post Op (Residents) Diabetes (Schulman) 1200-1630 Plastics/IDDM/Cornea (Residents) Oculoplastics (Byrd) Diabetes (Schulman) Cornea (Reddens) [To Resident Clinic when finished in Faculty Clinic to see patients-usually 1600]

0800-1200 Retina (Residents) Retina (Kavanaugh) Diabetes (Schulman) 1200-1630 Retina (Residents) Retina (Kavanaugh) Diabetes (Schulman)

0800-1200 General Consults Pre Ops/Post Ops (Residents) Diabetes/IDDM (Schulman) 1200-1630 Residents Oculoplastics (Byrd) Diabetes (Schulman)

Standard Template Info:

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List

New Patient Scheduling Instructions

Faculty Clinic – Please call 813-2213 or send consult Resident Clinic – Please call 675-6900 option #4 or send consult Faculty Clinic and Resident Clinic appointments are scheduled by clinic staff only

Follow-Up Patients Scheduling Instructions:

Same as above

Note: All appointments are scheduled utilizing the Electronic Health Record.

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10. Oral and Maxillofacial Surgery CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

0800 0800 0800 0800 0800 Oral and Maxillofacial Surgery (OMFS)Clinic (318) 813-2625

Initial Evaluations, Medically Necessary Extractions, etc. (Locals)

Pre-Op Work-Ups Sedation Procedures

Initial Evaluations, Medically Necessary Extractions, etc. (Locals) Post-Op Follow-ups

Dr. Palmieri’s Private Patient Clinic

Pediatric Dentistry (Initial Evaluations)

Dr. Palmieri’s Private Patient Clinic

Triage (0800-1100)

Triage (0800-1100) Pediatric Dentistry (Pre-Ops)

1230 1230 1230 1230 1230

Pre-Op Work-Ups Sedation Procedures

Tumor Evaluation & Follow-Up (Fellow’s Clinic); Dr. M. Yeoh & Dr. B. Kim.

Operating Hours 0800-1630 or until Post-Op Follow-ups

clinic is completed Dr. Palmieri’s Private Patient Clinic

Pediatric Dentistry (Pre-Ops)

TMJ (Temporomandibular

Joint) Evaluation & Follow-Up

Pediatric Dentistry (Pre-Ops)

0800-1630 Urgencies/MD Google List Patients

0800-1630 Urgencies/MD Google List Patients

0800-1630 Urgencies/MD Google List Patients

0800-1630 Urgencies/MD Google List Patients

0800-1630 Urgencies/MD Google List Patients

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10. Oral and Maxillofacial Surgery (cont’d) Electronic Health Record: Shv Oral Surgery Cln; “Closed Clinic”

All appointments are scheduled through the clinic utilizing the Electronic Health Record (EHR).

New Patient Scheduling Instructions:

Physician Referral/Consult Required. Please call the clinic at (318) 813-2625 or 813-2626 for assistance, or send a referral/consult to fax # (318) 813-2627 for review.

Follow-Up Patient Scheduling Instructions:

All Post-Ops, In-Patient, and ECC Discharges are scheduled by clinic staff only. Please call the clinic for assistance. For patients who fail to keep their appointment, please call the clinic for assistance in re-scheduling the appointment at (318) 813-2625 or 813-2626.

Private Clinics: Private clinic appointments are scheduled by clinic staff. Please call the clinic at (318) 813-2625 or 813-2626 for assistance. For Pediatric Dentistry (through age 5), contact the department of Oral & Maxillofacial Surgery at (318) 675-6101 or 675-8063.

Patient Triage: Patient triage is Monday & Friday mornings from 0800-1100. Please contact the clinic if further information is needed at (318) 813-2625 or 813-2626.

Note: All appointments are scheduled utilizing the Electronic Health Record.

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11. Orthopedic Clinic CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY ORTHOPEDIC 813-2280 0700-1630 or until clinic completed Closed Clinic

0700-1630 Total Joints Dr. Anissian

0700-1630 LLIM/Sports Dr. Olmedo 0700-1630 Trauma Dr. Jaeblon

0700-1630 Hand Dr. Hollister

0700-1630 Foot/Ankle Dr. Marymont Trauma Dr. Morandi

0700-1630 Back Dr. McCall Sports Dr. Barton

Standard Template Info: ORT

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List

New Patient Scheduling Instructions:

Please forward consult, referral, route sheet, etc., to the clinic.

Follow-Up Patients Scheduling Instructions:

Note: All appointments are scheduled utilizing the Electronic Health Record.

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12. Otolaryngology (ENT) MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY OTOLARYNGOLOGY (ENT) Phone: 813-2690 FAX: 813-2692 0800-1630 or until clinic completed External Referrals by Consultations or Referrals Only Internal Referrals: EHR (Electronic Health Record) Workquere

Resident Clinic Focus: General ENT, Sinus, Facial plastics Attending: Dr. Little Dr. Aarstad Dr. Little – Post-op with PA Speech Therapy Audiology Screening

Resident Clinic Focus: Otology 0900-1300 Dr. Stucker: Facial Plastics Dr. Little with PA Attending: Dr. Gardner Audiology Screening

Dr. Gungor Focus: Pediatric ENT Dr. Gardner Neuro-Otology Cleft Clinic 1st Wednesday monthly Audiology Screening

Dr. Gungor Focus: Pediatric ENT Dr. Cosetti Focus: Otology Speech Pathologist: Speech Therapy Audiology Screening

Resident Clinic Focus: General ENT, Otology Attending: Dr. Stucker (1st, 3rd, 5th ) Dr. Aarstad’s (2nd, 4th ) Dr. Cosetti Inmate Clinic 1300 -1335 Audiology Screening

Patients are scheduled according to the last digit of their medical record number. The ENT physicians are divided into even, odd and head/neck services. These teams of physicians rotate thru the clinic as determined by the department chairman. Scheduling Template Info: SHV ENT CLN

New Patient Scheduling Instructions:

Consultations and Referrals Only via EHR Need Medical Review SHV ENT CLN (1175). Appointments are scheduled by clinic staff after being reviewed by a designee resident or Physician Assistant as determined by the department chairman. Please call 813-2690 or 813-2691 for assistance with scheduling.

Follow-Up Patients Scheduling Instructions:

ER, Inpatient discharges will be scheduled by ENT clinic staff only from the EHR referral work queue. The inpatient area shall notify the clinic by phone for scheduling assistance during hour of operation (0800-1630) before the patients are discharged. Inmate clinic appointments shall be scheduled via EHR by accessing (SHV ENT CLN, INMATE CLN).

Private Clinics *These appointments will be scheduled through the Department of Otolaryngology at (318) 675-6262.

Post-Op Scheduling Instructions

Day Surgery staff shall contact the clinic by phone for scheduling assistance.

Note: All appointments are scheduled through the ENT Clinic or the Department of Otolaryngology.

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13. Psychiatry CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY General Psychiatry 813-2445 0800-1630 or until clinic completed CLOSED CLINIC Consult or Referral Required ---------------------------- Faculty Psychiatry 813-2450 Closed Clinic Telephone Consult & Referral ---------------------------- Child And Adolescent Psychiatry Clinic 820 Jordan Street Suite 104 318-676-5002 Closed Clinic Telephone Consult & Referral

0800-1630 General Psychiatry ------------------- 0800-1630 Faculty Psych 0800-1630 Child And Adolescent Psych

0800-1630 General Psychiatry ------------------- 0800-1630 Faculty Psych 0800-1630

0800-1630 General Psychiatry ------------------- 0800-1630 Faculty Psych 0800-1630

0800-1630 General Psychiatry --------------------- 0800-1630 Faculty Psych 0800-1630

0800-1630 General Psychiatry ----------------- 0800-1630 Faculty Psych 0800-1630

------------------- 0800-1630 (Scheduled by the Director)

Standard Template Info: PSY

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List (Provider/Resource Selection)

New Patient Scheduling Instructions:

General Psych: Appointments are scheduled by clinic staff only as they are approved by the Director/Designee of the Clinic. Private Clinic. (Fax External Consults/Referrals) (Send Internal Consults to SHV PSYCHIATRY CLN Workqueue) fax 813-2447. Faculty Psych: Appointments are scheduled by clinic staff only as they are approved by the physicians. Private External Consults/Referrals Please call 813-2450. ( Send Internal Referral to SHV FACULTY CLN-PSY Workqueue) Child And Adolescent Psych: Appointments are scheduled by clinic staff only as they are approved by the physicians. Private Clinic. External Consults/Referrals Please call 676-5002. ( Send Internal Referral to SHV FACU CLN-PSY CHILD Workqueue) Fax 676-5104

Follow-Up Patients Scheduling Instructions:

Appointments are scheduled by clinic staff only.

Note: All appointments are scheduled utilizing the Electronic Health Record. Instructions for accessing clinic specific templates are available in the Registration Manual which is located on each unit and/or thru the ELECTRONIC HEALTH RECORD.

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14. Surgery Clinic CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SHV SURGERY CLN

0800-1130 General Surgery 1 ---9/9 rooms----- 0930-1130 -Griffen Private Clinic For Clinic Use Only ----3/3 rooms----- 1200-1430 Pediatric Rheumatology 3/3 rooms 1200-1500 Diabetic Limb And Wound Surgery 9/9 rooms and conference

0800-1100 General Surgery II 5/5 rooms 0830-1130 Vascular Surgery 9/9 rooms Vascular lAB 1/1 0800-1400 Pediatric Rheumatology- ALL DAY 4/4 rooms and conference 1200-1500 Plastic Private 5/5 rooms Vein Clinic-Vascular 6/6 rooms Interventional Pain 3/3 rooms 1300-1500 Dr. Valulius Private 5/5 roomsPlastic Surgery Clinic

0800-1130 General Surgery 1 9/9 rooms Vascular surgery- Dr. Tan- 4/4 rooms with with Vasc Lab Ultrasound 0800-1100 Colorectal 9/9 rooms 1230-1500 Trauma Surgery 9/9 rooms 1200-1600 Interventional Pain 3/3 rooms

Interventional Pain Clinic ALL DAY 4/4 rooms and conference 0800-1100 Plastic Surgery 6/6 rooms 0900-1100 Acute surgery 5/5 rooms

0800-1100 Minimal Invasive Radiology Clinic MIRC 4/4 rooms and conference 0800-1100 Interventional Pain New Patient Clinic 3/3 rooms 0800-1000 Pediatric Surgery 5/5 rooms 1230-1430 Cardiothoracic/Chest Surgery 14/14 rooms

General Surgery I the last digit of the medical record should be ODD, Dr. Forrest Griffen as provider. General Surgery II the last digit of the medical record number should be EVEN with the following exceptions: Tuesday- Dr. Richardson as provider. Colorectal Clinic is for patients that have issues with the colon and rectum such as fecal incontinence, hemorrhoids, and anal condylomas.

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14. Surgery Clinic (cont’d)

Standard Template Info: OPS For a current listing of all available clinic-specific templates, please refer to the Procedure Set List All new patients require a consult, electronic health record referral, or route sheet. Please forward consult and / or a copy of the route sheet to the surgery clinic. General Surgery 1 and General Surgery 2: These patients are split by even and odd medical records numbers. Even numbers are scheduled to Surgery 2 and odd medical record numbers are scheduled to Surgery 1 with the following exceptions: 1) All surgical thyroid issues- Surgery 1, Dr. Forrest Griffen 2) All Hiatal Hernias are referred to Dr. Roger Kim, FWCC 3) Liver, Adrenal, and Pancreatic surgical issues with Positive pathology – FWCC Surgery Oncology, all other Hepatobiliary and Endocrine Surgery patients to GS1 or GS2 based on ending MRN #, odd or even. 4) Colorectal Clinic is for patients that have issues with the colon and rectum such as fecal incontinence, hemorrhoids, and anal condylomas, 5) Rectal bleeding and colon masses are referred to General Surgery 1 or 2 based on medical record number. 6) Vascular Clinic is for patients with diagnosed vascular disease. Patients with suspected vascular disease should be scheduled for vascular studies in the Vascular Lab. Please do not schedule patients to the Vascular Clinic simply for ABI’s, carotid ultrasounds, etc. These tests should be performed prior to consulting the Vascular Surgeon. All dialysis access requests are to be scheduled with Vascular Surgery. 8) All Clinics: If the patient’s condition warrants a sooner appointment than next available, please have the consulting physician contact the physician service in the clinic. The Surgery physician will contact the clinic and an appointment will be made. Open clinic appointments can be made by anyone with EHR access, and are to be scheduled with the Attending Dr. as the listed provider. Closed clinic appointments are scheduled by calling 318/813/2655 and the clinic staff will schedule the appointment per protocol and/or if a referral is 1st required from the primary physician. Note: All appointments are scheduled utilizing the Electronic Health Record.

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15. Urology Clinic CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Urology 813-2750 813-2755 (Fax) 0800-1630 or until clinic completed CLOSED CLINIC (Referral Needed) INPATIENT DISCHARGES

0800-1630 Dr. Venable- F/U Dr. Venable -New (General Urology) Male Pts Procedures Stone Pts New Pts TRUS/BX Urodynamic Eval Inpatients Newborn Circumcisions Preop Phy

0800-1230 Dr. Isac 1230-1630 Dr.Gomelsky (Female Urology) Female Pts

Procedures New Female Pts TRUS/BX Inpatients Uroddynamic Eval Preop Phy

0800-1630 Dr. Mata (Pediatrics) Procedures TRUS/BX Inpatients Urodynamic Eval Newborn Circumcisions Pediatrics Preop Phy

0800-11230 Dr. Isac 1230-1630 Dr. Elmajian (Oncology Urology) Cancer Pts Injection Pts TRUS/BX Inpatients New Patients Preop Phy

0800-1230 Dr. Venable 1230-1630 Dr. Siskron Male Pts Procedures Stone Pts Inpatients Newborn Circumcisions TRUS/BX New Patients Preop Phy

*All prostate biopsies must be scheduled through Kent Walker – 813-2760. *All Urodynamic Eval must be scheduled through Maria Spann- 813-2756. *All Newborn care must be schedule through the clinic – 813-2750. Standard Template Info: URO

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List

New Patient Scheduling Instructions:

Appointments for procedures are scheduled by clinic staff only. Please call 813-2750 All new patients must bring x-rays from outside facilities. Bring discs if scans (CT scan/KUM/MRI) have been done.

Follow-Up Patients Scheduling Instructions:

Note: All appointments are scheduled utilizing the Electronic Health Record.

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16. Viral Disease Clinic

CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Viral Disease 862-9977 0800-1630 or until clinic completed CLOSED CLINIC

0800-1400 Dr. John Todd 0800-1630 Sharon Adley, NP 0800-1200 Intake Clinic 0800-1400 Laboratory

1230-1630 Dr. James Lu 0800-1630 Sharon Adley, NP 0800-1200 Intake Clinic 0800-1600 Laboratory

0800-1400 Dr. John Todd 0800-1300 Dr. Madhuchhanda Chaoudhary Dr. Lisa Hodges Dr. Shawn Milligan 0800-1630 Sharon Adley, NP 0800-1400 Laboratory

0800-1300 Dr. John Todd Dr. Gwen Tangham Dr. Taher Katouzian Dr. Amir Khan 0800-1630 Sharon Adley, NP 0800-1400 Laboratory

0800-1400 Dr. Mohammad Alam 0800-1630 Sharon Adley, NP 0800-1400 Laboratory

New Patient Scheduling Instructions Appointments are scheduled per Clinic Staff only. Please call 318-862-9977 or send electronic consults.

Follow-Up Patient Scheduling Appointments are scheduled per Clinic Staff only. Please call 318-862-9977.

Note: All appointments are scheduled utilizing the Electronic Health Record.

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17. Women’s Health CLINIC MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY WOMEN’S HEALTH 675-8700 0730-1630 or until clinic completed ALL CLINICS CLOSED EXCEPT ACUTE

AM Nurse Practitioner OBG Acute/Acute OB OB Continuity Nursemed Faculty NST PM Nurse Practitioner OBG Acute/Acute OB GYN Problem GYN Tumor Nursemed Inpt Discharge NST

AM Nurse Practitioner OBG Acute/Acute OB High Risk OB Faculty Nursemed Essure NST Diabetic Pathways PM Contra Mgmt/Repap FPC - Depo OBG Acute/Acute OB Colpo Nursemed Inpt Discharge NST

AM Nurse Practitioner OBG Acute/Acute OB OB Continuity Faculty Nursemed NST PM Nurse Practitioner OBG Acute/Acute OB Colpo Dysplasia Nursemed Inpt Discharge NST

AM Nurse Practitioner OBG Acute/Acute OB Pre-Op High Risk OB Faculty Nursemed NST PM Nurse Practitioner FPC - Depo OBG Acute/Acute OB GYN Problem Nursemed GYN Tumor Inpt Discharge NST

AM Nurse Practitioner OBG Acute/Acute OB OB Continuity Postpartum Faculty NST PM FPC - Depo OBG Acute/Acute OB Infertility (REI) Inpt Discharge Inmate Clinic NST

Standard Template Info: OBG

For a current listing of all available clinic-specific templates, please refer to the Procedure Set List *Faculty Clinic patients are scheduled through the OB/GYN Department’s secretary.

New Patient Scheduling Instructions:

Patients identified as new OB should call 675-8710 or present to the clinic to schedule appointment. * Infertility patient appointments are scheduled per clinic staff only. Please send consult.

Follow-Up Patients Scheduling Instructions:

OB/GYN patients currently being followed by a specific physician should always be scheduled to the appropriate continuity clinic. Dysplasia clinic is for patients that need follow-up from colpo clinic (not follow-up of an abnormal pap).

Note: All appointments are scheduled utilizing the Electronic Health Record.