Appointment scheduling

12/19/2014 Print Slides

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Appointment Scheduling Service



The Call 4 Health Difference

As a healthcare organization, scheduling appointments is a large part of your operation. Youneed a reliable and efficient appointment scheduling service that enables your patients to beable to schedule appointments with you at their convenience any time of day…. 2



The Call 4 Health Difference

Often, medical support staff is unable to consistently process calls while attending to theircore duties of interacting with patients and handling their administrative responsibilities. Call4 Health can help you succeed. 3



Call 4 Health – Our Service

Call 4 Health’s Appointment Scheduling Services can process calls for one very busy office orfor many different offices, facilities or clinics. By scheduling appointments on a frontline oroverflow basis, Call 4 Health provides a responsive and costeffective solution for improvingpatient service levels and retention rates while generating more revenue for yourorganization. 4



Call 4 Health – Working with You

Call 4 Health can interface with your existing appointment scheduling system or… 5



Call 4 Health – Working with You

…provide you with our own webbased scheduling system to ensure that your calls areresponded to promptly and that appointments are continuously and appropriately scheduled.6



Call 4 Health Our Customized Solution

By analyzing your current operation, call traffic and staffing needs, Call 4 Health will assist youin determining the outsourcing solutions that make the most sense for your particularsituation (e.g. frontline, overflow, hours of operation, etc). We have the capability to create aprogram, which will feature a shared, dedicated or blended agent model to best serve yourparticular needs. As call volume increases or varies, Call 4 Health has the capability to adjustour staffing model accordingly. 7



Call 4 Health Centralized Appointment Desk

With Call 4 Health’s Centralized Appointment Desk program, multiple sites can be managedfrom one location. If your organization has several offices or facilities currently schedulingtheir own appointments, Call 4 Health can centralize this process and provide manyscheduling, logistical and operational efficiencies that the multiple locations are unable toseparately provide. One telephone number can even be provided for all appointments for anetwork of sites. Moreover, should you want to expand your hours of operation, our stateoftheart Call Center is available 24 hours a day, 7 days a week. 8



Call 4 Health – Our Goal

Regardless of the appointment scheduling needs of your organization, what languages arerequired or your desired hours of operation, Call 4 Health will take the time to be trained toutilize your existing appointment scheduling system or incorporate our webbased system anddesign a customized program that best suits your needs. Our goal is clear. We want to ensurethat your Appointment Scheduling Services program is staffed and managed in a professional,efficient and costeffective manner so that you may serve your patients better and providebetter access to your organization. 9



Call 4 Health – the Benefits of Choosing Our AppointmentScheduling Service

Call 4 Health’s Appointment scheduling solution will provide the following improved patientservice levels, access and call quality, Increase staff efficiency, generate more revenue,eliminate distraction of appointment scheduling phone calls, access to your organization 24/7,a decrease in abandoned calls and the ability to schedule more appointments due to theexpanded hours of operation.



Thank You

Thank you for viewing this brief presentation. If you would like to learn more please call BryanWeinstein of Call 4 Health at 8884227352 x 1550 or visit us on the web atwww.call4health.com.

Appointment scheduling

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