Applications of ECM within Law Enforcement
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Transcript of Applications of ECM within Law Enforcement
Rev 1.1 02092009
ECM in Law Enforcement
Overview
The ability to access evidence and all case related information is vital, whether in the office or in the field
On your mission to combat crime, time is of essence and access to information is critical
Digitization of information and evidence can serve as the foundation for creating a secure library that can be searched and accessed from the office or crime scene
Business Challenge
Community &Engagement
Police HQ
Administration
Manual logging of cases increases potential for human error
Heavy storage space requirements for paper files
Operations Support
Lengthy process to search, identify, and access critical information
Need for increased depth in crime analysis
AdministrationOperationsSupport
Security & Compliance
Poor controls for access to secure information and repositories
Lack of consistency in processes for protocols and information approvals
Investigation & Patrol
No real time access to arrest records & evidence decreases response time
Multiple information silos across the organization make it difficult to find information quickly & easily
Community & Engagement
Poor Web site structure provides a less than optimal citizen experience & diminished access to services
Security &Compliance
Investigation &Patrol
Gaining Efficiency with ECM
Community &Engagement
Police HQ
Administration
Improved case file management means time savings & less storage space
Consolidated information reduces duplicate work
Operations Support
Enhanced crime analysis capabilities
Greater ability to allocate police officers, investigate crimes and prevent crime.
.
AdministrationOperationsSupport
Security & Compliance
Enhanced access controls to confidential information.
Compliance with regulations through improved retention policies & records management
Investigation & Patrol
Access to evidence, arrest records, mug shots and case files in real time. Access from crime scene, car or office.
Digital library provides a single source of truth.
Mobile Information Access
Community & Engagement
Timely & accurate information about policies and services
Interactive Web communication supports citizen engagement
Security &Compliance
Investigation &Patrol
User Story – Essex Police
Challenges
Laborious process to search, identify, and access critical information
Need for increased depth in crime analysis
Benefits
Real time access to service information requests
Enhanced crime analysis capabilities Increased ability to allocate police
officers, investigate crime and prevent crimes within designated wards
Solution
Open Text Business Intelligence
Industry: Government
Copyright © Open Text Corporation . All rights reserved.
User Story – West Yorkshire Police
Challenges
Manual logging of approximately 95,000 tickets per year
The process was prone to human error and extremely lengthy which impacted quality of customer services
Benefits
Customer and police inquiries are addressed now in real time, which has significantly improved customer services
Reduction in human error Utilization of office space for staff
rather than paper Quick user adoption and ROI
Solution Imaging & Capture; Document
Management
Industry: Government
Copyright © Open Text Corporation . All rights reserved.
Web Content Management
Collaborative Workspaces
Citizen Self Service/Support
Portals
Mobility & Social Networking
ECM Suite for Government
Engagement
Copyright © Open Text Corporation . All rights reserved.
Enterprise Library
Enterprise Process Services
User Experience Services
TransactionLifecycle
Open Text Mobility and Social Networking
Key Features
Blogs, Wikis and Forums
Ratings, Tags, Comments
Rich Media: Podcasts, Photos, Slides, Video
Idea Management
Event Management and Team Calendars
Social Search & Recommendations
Open Text Web Content Management
Key Features
Intuitive In-Context Editing and One-click publishing
Page Layout and Theme Management
Dynamic Presentation
Intelligent Caching and Performance Management
Sample Sites & Templates
ECM Suite for Government
Copyright © Open Text Corporation . All rights reserved.
Enterprise Library
Enterprise Process Services
User Experience Services
TransactionEngagement Lifecycle
Governance, Risk and Compliance
Case Management
Contract Management
Correspondence Management
Open Text Records Management
Key Features
Classify and categorize all information assets
Supports time and/or event based retention schedules
Central disposition process for all enterprise content
Hold order preservation and management
Bar -code and label support Warehouse and space
management
Open Text Case Management Framework
Key Features
A common platform for organizations to easily configure different case applications
Improve case worker efficiency and productivity
Ensure integrity of case content and processes
Provide better constituent/customer service
Minimize exposure to risk
ECM Suite for Government
Copyright © Open Text Corporation . All rights reserved.
Enterprise Library
Enterprise Process Services
User Experience Services
Engagement Lifecycle Transaction
Suspense and Activity Tracking
Vendor Invoice Management
Transactional Content
ManagementDigital Mailroom
Open Text Digital Mailroom
Copyright © 2008 Open Text Corporation. All rights reserved.
Slide 14
Key Features
Eliminate paper and manage all types of incoming documents
Integrate with ERP systems to link paper documents to account information
Automate Meta-data Extraction with OCR/ICR
Archiving and Storage
Regulatory Compliance
A Few of Our Government Customers
A one-stop gateway to comprehensive, integrated online government services and information
Open Text Web Content Management Solution
Citizen Self Service Portal
40K Seats
Open Text CLM and Communities of Practice
“ShareCenter” enables employees to search, classify, collect, and disseminate corporate knowledge
58 government departments
Open Text ECM solution provides the functionality to capture, manage, store, process, preserve, protect and retrieve document-based information
Foundation for Government 2.0 Initiatives
Copyright © Open Text Corporation . All rights reserved.