Application of Employee's Attitude and Job Satisfaction at work

Group Y&Y

2

Tran Minh Tien Nguyen Van Thuong Ha Hai Huong Ly Tran Mai Ngoc Chau Pham Thi Mai Tran Thi Van Anh

SITUATION Characters: Barge Captain and Captain Assistant Time: 4 years ago Place: on the drilling rig PDV 1 Situation: - There are 2 shifts (day and night) in a working day. - Barge captain: daytime and captain assistant:

nighttime - After the shift, they need to handover all things

have been done, pending issues, incidents,…

www.themegallery.com Company Logo

SITUATION - One day, when pumping sea water into the tank

for rig stability, the shift was finished but the BC didn’t fully inform to the assistant => water in the tank was over limit.

- BC and CA made a big argument. - Offshore installation manager settled but

unsuccessful. - They fought in the storeroom => both were

injured.- Both were fired.


ATTITUDES AND JOB SATISFACTION

The components of the attitude (Exhibit 3-1)


Cognitive = evaluation

Affective = feeling

Behavioral = action

Attitude


1. Cognitive = EvaluationCaptain Assistant • Sufficient skills, same scope of work, same

experience (15yrs) • Salary is about 1/4 of captain’s salary• Night shift (permanent) for this position Þ Feel unfairBarge Captain• Unrespect assistant (lower level)



2. Affective = Feeling

They disliked each other.

There was no coordination between them.

AC dissatisfied with BC and his job



3. Behavior = action

Few daily conversations between them.

Unclear handover

Fighting


CONFLICT PROCESS

Stage I Potential

opposition

Stage IICognition and

personalization

Stage IIIIntentions

Stage IVBehavior

Stage VOutcome

s


Antecedent conditions •Communication •Structure •Personal variables

Perceived conflict

Felt conflict

Conflict handling

Intentions

Competing

Overt conflict

• Party’s behavior• Other’s reactions

Decreased group

performance

EXHIBIT 14-1: CONFLICT PROCESS

STAGE I

Communication - Not clear (handover)- Not frequently, too little (information exchange between BC

and CA) Structure- Leadership style: BC disrespected CA; not sharing

experience - BC’s gain came at CA’s expense. Personal variables - Dislike each other


STAGE II

PERCEIVED CONFLICT

- Both parties were aware of and kept in mind existing disagreement. - They did not find out solutions.

FELT CONFLICT

- Personal emotions involved in their reaction.


STAGE III

COMPETING - The acted because of individual interest not

forwarding to organization’s benefits - BC was overconfidence about higher position and

his license.


STAGE IV

OTHER’S REACTIONS

- Offshore installation manager settled but unsuccessful. PARTY’S BEHAVIOR - Had a big argument.- Feel dissatisfied about the settlement of OIM.- Make an agreement of solving problem by fighting.


STAGE V

OUTCOMES - Both of them were fired. - Company lost 2 experienced employees- Quick recruitment- Cost of training new positions- Company policy was applied very strictly=> lesson learnt for others


SOLUTIONSTransfer 1 position to other rigs.

Improve team spirit.

Review salary policy.

Pay attention to employees’ satisfaction

Measure employee job attitudes objectively and

frequently

Create the work that is challenging and interesting

Standardize handover form and procedures


Application of Employee's Attitude and Job Satisfaction at work

Business

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