Symantec Vision 2014 1

Application & infrastructure resilience How to proactively protect your data centre with disaster recovery advisor

Brian de la Pascua

Ben Kesten Technical Specialist

Information Management Consultant

Agenda

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Symantec’s Disaster Recovery Advisor Overview 2

Financial Case Study 3

Q & A 4

Symantec’s High Availability Solution Summary 1

Disasters happen

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Improve Availability

• Instant fault detection with event based monitoring

• Predictable sub-minute application recovery time

• Reduce planned downtime for maintenance

Automate Disaster Recovery

• Automate recovery of multi-tier business applications

• Non-disruptive disaster recovery testing

• Replicate across heterogeneous storage arrays

4 Symantec Vision 2014

HA and DR: Our unique value proposition

Reduce Complexity

• Single solution across different O/S and hypervisors

• Out-of-the-box support for major applications and replication technologies

• Improve reliability by eliminating complicated scripting

PRIMARY SITE

Mirroring/ Replication

SECONDARY SITE

APP 1 APP 2 APP 1 APP 2

Automate recovery across multiple sites

Symantec High Availability and Disaster Recovery

5

Symantec High Availability and Disaster Recovery

Text

The Benefits

• Recover faster

• Reduce reliance on personnel during an incident

• Reduce operator error

• Provide comprehensive data and application availability

• Simplify by using a single solution for:

– Local HA

– Campus/Metro DR

– Global DR

Metropolitan HA (Stretch Cluster)

Wide-Area DR (Global Cluster)

Local HA

SAP APP 1 APP 3 APP 2 SAP SAP APP 4

Synch Replication or Mirroring

APP 4 APP 1 APP 2 APP 3

Asynchronous Replication

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ApplicationHA & Veritas Cluster Server Integrated with VMware

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Virtualize with Confidence

• VMware HA may be good enough for some workloads

• But, it ONLY works for physical server failures

VMware HA Veritas Cluster Server

• Reduces recovery times by eliminating VM reboots

• Reduces planned downtime for OS patches

• Works with vMotion, DRS and Site Recovery Manager

• Easy configuration and can be managed with vCenter

VMware ESX

VMware HA

VM2

SQL

OS

VM2

SQL

OS

Veritas Cluster Server

VMware ESX

VMware HA

VM2

SQL

OS

VM2

SQL

OS

VMware ESX

VMware HA

VM2

SQL

OS

VM2

SQL

OS

Application HA

VMware ESX

VMware HA

VM2

SQL

OS

VM2

SQL

OS

Application HA

Application HA

Veritas Cluster Server

Veritas Cluster Server

Veritas Cluster Server

New

• Mission critical workloads require application monitoring and recovery

• ApplicationHA – an integrated HA solution by Symantec & VMware

Today’s primary IT challenge – “Configuration drift”

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IT service inevitably becomes misconfigured • Constant configuration changes in production environnent

• Misconfigurations are not always identified

Testing is expensive and disruptive • Large enterprises say HA/DR testing negatively impact revenues

• Large enterprises say HA/DR testing disrupt employees

Need to become proactive • Stop fighting the fire

• Find and fix the HA/DR risks before they become a problem

IT is architected to mitigate risk of downtime & data loss

• Harnessing technology: – Clustering, virtualization HA, load-balancing, redundant storage,

multi-pathing, replication, Geo-clustering, SRM, …

• The result: multiple technologies, vendors and teams

• Thousands of applicable best-practices

8

Production DR

Replication

Passive Active Passive Active

The challenge: configuration drift & best practice alignment

• Change happens on an ongoing basis

– Some changes slip through the cracks…

9

Production / HA / Private Cloud DR

Replication

Passive Active Passive Active OS Configuration

Application Configuration

HA Configuration

SAN Configuration

Snapshot Configuration

DR Failover Configuration

VMware HA

VMware SRM

• Thousands of best practices

IT stability & quality cannot be fully tested following every change!

Transforming risk management

Instead of?

Today

Exp

osu

re

Configuration drift in

HA, Virtualization, DR

Time

Exp

osu

re

Time

Configuration drift

Test

/ Audit Test

/ Audit

10

Solution requirements

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Automated daily verification of HA / Cloud / DR • Vendor agnostic / does not require any other Symantec tool

• Seamlessly integrate with existing tools and workflows

Detailed risk detection and analysis • Measure operational risk / Highlight business impact

• Increase cross-team collaboration and synergy

Clear visibility into service availability metrics • HA / cloud: redundancy, clustering, storage tiering

• DR: RPO, RTO, Capacity, etc.

Disaster recovery advisor - a service availability management platform

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Document Detect risk & alert Scan

• >5,000 risk signatures

• Risk tracking &measurement

• Actionable alerts

• seamless integration with existing tools

• Automatic, always current documentation

• Topology and textual view

• Clear visibility into RPO, RTO and other service availability metrics (actual vs. planned)

• Schedule scans to meet business needs

• Collects data agentlessly and unobtrusively

• Integrate with leading enterprise CMDBs

Out-of-the-box integration and collaboration interfaces

Product overview - dashboard

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DRA ticket screenshot

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DRA topology screenshot

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TBD – what’s next

• RA?

• ITRAS

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Customer story #1

• One of the top 5 financials in the western world

• Challenges:

– “Too many chefs in the kitchen” – contractors, outsourcers, diverse IT

– Unpredictable service quality – especially following major changes

– IT stability concerns – in-house track record, [published] peer outages

• Steps taken:

– Researched for better ways to manage service resiliency goals

– Run a risk-assessment with DRA in critical tier-0 systems

– Given the tremendous value – standardized on DRA across all tier-0

– Given obvious ROI – gradually expanded coverage to tier-1 &2 estate

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Customer story #1

• Results

– Daily “wins” – proactive detection of risks

– Significantly higher uptime

– Tight control – dashboard, trend tracking, issue tracking, resolution validation

– Significant reduction in OPEX

• Less fire-fighting

• Reduced testing costs

• Reduced compliance reporting costs

– Resource optimization opportunities identified:

• Orphaned storage, redundant replicas, cluster tuning

– Better collaboration & shorter fault resolution time

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