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To learn more about AT&T Application Management,visit www.att.com/ecommerce or have us contact you.

Recognized as an industry leader, IBM® WebSphere® Portal is a complete portal framework and tool set that eases and speeds the delivery of high-value portal sites.

Do you need to manage multichannel content (web, mobile, social) through a single core repository? Would you like to provide a single sign-on and dashboard view for your multiple internal, disparate systems? Would you like to improve employee productivity by streamlining processes and reducing redundant activities? Do you want to offer a more dynamic and personal user experience on the internet?

IBM WebSphere Portal is a leading portal solution that provides the services necessary to deliver a single, personalized point of interaction for applications, content, business processes and people for a unified user experience. By utilizing AT&T Managed Application Services, you can quickly and cost-effectively reap the benefits of WebSphere Portal to manage your online and internal web channels.

A Unique, Full-Service ApproachComprehensive offerings from AT&T Managed Application Services let you offload the never-ending task of keeping your system in superior condition.

With our help, you can get excellent value from your solution and focus your resources on strategic business initiatives. AT&T Managed Application Services for IBM® WebSphere® Portal includes a wealth of standard components designed to deliver optimized

performance and maximum uptime of your website, including:

•Installationofthebasehostingenvironment including all tiers of your WebSphere® Portal solution including the application code

•Post-installationtestingpriortogo-livegetting you to market quickly and effectively

•Configurationandongoingenhancementspreparing you for go-live

•WebSphere®Portalapplicationuseraccount set-up and management

•24x7Layeredsupportmodelwithadedicated 800 calling number

•Service,technical,andadvancedsupportofyour WebSphere® Portal environment

•Proactivetransactionandsitemonitoring

•AdvancedmonitoringofWebSphere®Portal, 3rd party integrations, and service availability

•Proactiveresponsetoresolveandtriagefailure or error alerts

•Ongoingdatamanagementandretention

•Patchmanagementandmaintenance of WebSphere® Portal including fix packs to keep your site up-to-date

•ManagedhostingusingAT&T Synaptic InfrastructureSM for scalability and performance

•Multi-layersecuritymanagement

Product Brief

Potential Benefits

• Gain new or improved application functionality – without the pain

• Complete upgrades, patches and fixes quickly and affordably

• Avoid large upfront investment and save on total cost of ownership

• Improve users’ experience by increasing reliability, availability and scalability of your site

• Easily adjusts to traffic fluctuations and peak demands

• Resolve issues and get faster response by working with a single point of accountability

• Ease and speed of delivery of high value portal sites

Features

• Application management

• Proactive application monitoring

• 24x7x365 application support

• Managed hosting

• Utility computing on the AT&T Synaptic InfrastructureSM

• Dedicated customer support

• Desktop-like application interfaces

• User contribution to portal sites

• Complete Portal framework and toolset

Application hosting and management for IBM® WebSphere® PortalEffectively manage online content and make timely business decisions

•Advancedperformancemanagement and analysis

•SEOenhancements

•ImplementationofenvironmentinAT&Tdata centers to meet your business needs.

•Hostingandmanagementoftheinfrastructure, servers, databases, and applications

•MonitoringandmanagementofIBM WebSphere Portal software and underlying components

•HelpDesktoHelpDesksupport

Additionally, AT&T provides a variety of optional advanced services, for an additional fee, specific to the application tier and integrated components including:

•Applicationmaintenanceandenhancements – We go beyond routine maintenance, constantly fine-tuning and enhancing your IBM® WebSphere® Portal so it delivers what you need, when you need it (e.g., break-fix, minor projects)

•Discoveryworkshops–Comprehensiveworking session with primary stakeholders and extended customer team to discuss and gather current and future state application requirements

•Advancedcustommonitoring–Custom application monitoring on the performance of your application as well as the availability of third-party services integrated into it

•Qualityassurance(QA)testing–Designedto help you develop applications using an independent verification and validation process

•Load-testing–checkyourwebsite’sperformance by stimulating multiple users accessing from points around the globe

•AdvancedTroubleshootingandoptimization services – First we identify the cause following a proven, systematic process. Then we recommend the fixes that will improve the efficiency of your application by applying patches or fixes, upgrading, or consolidating your IBM® WebSphere® Portal solution on your behalf

AT&T Synaptic InfrastructureSM

The AT&T infrastructure supporting our application services for IBM® WebSphere® Portal is the AT&T Synaptic InfrastructureSM, a next-generation utility computing platform that provides each customer with their own highly secure virtualized operating environment. This innovative and flexible platform combines compute, storage, and network resources into a pre-built, virtualized platform that customers can use to deploy their applications.

Accelerating WebSphereDoes your site experience poor performance and drive customers away? Slow page load drives an increase in page abandonment and according to analysts1, increasing page

response time from two seconds to eight seconds increases page abandonment by 33 percent.Whenyou’redoingbusinessontheweb, every second counts. With AT&T Content Delivery Network Service to accelerate the delivery of dynamic objects, you can improve your WebSphere performance:

•Globalfootprinttoservecontentnearyour users

•Hi-PerformanceContent Delivery for static web objects

•Accelerateddeliveryofdynamicapplication content

•SecuredeliveryusingSSL

•Edgecomputingoptionstofurtherreducepage load times

•Realtimereportingmakesiteasytomanage your content

Note1. Why Web Performance Matters: Is Your Site Driving Customers Away?, Compuware Gomez®,May2011

Product Brief - Application hosting and management for IBM® WebSphere® Portal ___________________________________________________________________ 2

For more information contact an AT&T Representative or visit www.att.com/ecommerce.

07/01/14 AB-2283-02

© 2014 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

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To learn more about AT&T Application Management,visit www.att.com/ecommerce or have us contact you.