Hindustan Organic Chemicals LtdA Government of India Enterprise

Ambalamugal, Kochi, Kerala – 682 302

Registration of vendors for ERP related works:

Hindustan Organic Chemicals Ltd is interested in registering competent vendors for performing various ERP related works. Interested vendors are requested to kindly go through this write up on the ERP system at HOCL and the ERP related works for which we are in the process of registering vendors. Interested vendors are requested to submit their applications (as hard copy) in the attached form. Application for registration may be sent to the following address : Chief General Manager (P&A), Hindustan Organic Chemicals Ltd, Ambalamugal, Kochi – 682302. Application must be accompanied by fee of Rs 1000/- by DD favouring Hindustan Organic chemicals Ltd, payable at Ambalamedu or Ernakulam

About the company : Hindustan Organic Chemicals Ltd (HOCL) is a Government of India Enterprise under the Ministry of Chemicals and Fertilizers. The Kochi Unit of the company is located at Ambalamugal , Ernakulam District, Kerala. The Kochi Unit produces Phenol, Acetone and Hydrogen Peroxide in its continuous process plants.

ERP system at HOCL : The unit operates on SAP ERP. SAP ECC 6.0 was implemented in the year 2010 and the go-live was in Sept 2010. M/s. WIPRO was the ERP consultant and M/s. TCS was the partner for SAP implementation. TCS was responsible for the procurement and installation of hardware and networking components at Data Centre and configuration, customization, training and implementation of SAP. The Data Centre is located within the factory at Ambalamugal. There are a total of 124 SAP users located at the Kochi unit, Mumbai Corporate office and Marketing branch offices at Mumbai, Chennai, Hyderabad and Delhi served by the Data center. The following SAP modules have been implemented in the company - (i) MM (ii) SD (iii) FICO (iv) PP (v) PM (vi) PS (vii) HCM (viii) QM (ix) EHS There is a center for excellence formed in the company consisting of the core team members who were involved with the implementation of SAP in the company. The center for excellence and the Management Services department (IT) are involved in the maintenance of the SAP system. The IT infrastructure and key hardware specifications is given in the below section.

SAP Software components : (i) SAP ECC 6.0, (ii) SAP Enterprise portal 7.0 (People integration) and (iii) SAP Solution manager 4.0

IT infrastructure and Key specifications :

All the servers at the Data centre are from Sun Microsystems. There are 8 Nos of physical servers. There are 3 different models of servers based on the application requirements. The storage and Tape library are also from Sun Microsystems. All the components are rack mounted.

For the ERP System (SAP) landscape, a total of 23 OS instances exist for the Training, Development, Quality and Production environments. So Virtualization technologies like Sun Logical Domains (LDOM) and Solaris Containers (Zones) have been used for reducing the physical server count. This also helps to significantly reduce the operational expenditure for Electricity consumption, Cooling requirements and Rackspace and reduces the Carbon emission and hence support the Green IT initiatives.

For the High Availability of the ERP application, 2 tier of redundancy is used currently.

1. Server Component Level – Redundant power supply, Fans, Network Cards, HBAs are used for avoiding single point of failure in server component level.

2. Application Level – Production Database, Application and Central instances are configured in a High Availability Cluster for protecting the applications from physical server failure.

The ERP architecture at data center is shown below:

Note – A scaled down replica of DC site (Kochi) Hardware is kept in DR site (Rasayani, Maharashtra) and replication between these two sites is possible for protecting from a site failure after a disaster like earthquake, flood and other natural calamities. However the DR is currently not being operated and hence site level redundancy is currently not available.

The physical details of all servers and work stations at the data center are given below:

    Processor Memory Harddisk Ports

No Server ModelProcessor Platform CPU# Core# Threads

Speed

(GHz) (GB) (GB) NIC HBA

1Sun SPARC Enterprise T5440

RISC (UltraSPARC T2+) 4 32 256 1.6 256 2x146+2x300 4 4

2Sun SPARC Enterprise T5440

RISC (UltraSPARC T2+) 4 32 256 1.6 256 2x146+2x300 4 4

3Sun SPARC Enterprise M3000

RISC (SPARC64 VII) 2 4 8 2.52 16 2x146 4 4

4Sun SPARC Enterprise M3000

RISC (SPARC64 VII) 2 4 8 2.52 16 2x146 4 4

5Sun SPARC Enterprise M3000

RISC (SPARC64 VII) 2 4 8 2.52 32 2x146 4 4

6 Sun Fire x4150x86 (Intel Xeon E5540) 1 4 8 2.53 16 2x146 4 2

7 Sun Fire x4150x86 (Intel Xeon E5540) 1 4 8 2.53 8 2x146 4 2

8 Sun Fire x4170x86 (Intel Xeon E5540) 1 4 8 2.53 16 2x146 4 2

9 Sun Ultra 290x86 (Intel Xeon W3540) 1 4 8 2.93 6 1x300 1 -

Managing the Sunservers: The Sun Fire x4150 servers (Solution Manager, Backup Server and Antivirus Server) & Sun T5440 servers can be managed using the Integrated Lights Out Manager (ILOM) module. If the servers are not reachable through normal Network IP address, the server status can be checked using ILOM

Sun virtualization: There are two Virtualization technologies used in HOCL DC Site – viz, Sun Logical Domains (LDOM) and Solaris Containers (Zones). Both of these technologies enable creating multiple OS instances on a single physical server and a base Operating System named as primary control domain or global zone. All these virtualized instances are segregated from one another and have dedicated CPU and Memory resources assigned. These instances can also be identified in the network with unique hostname and IP address. All the OS instances for Training, Development and Quality (Testing) are configured as LDOMs in both System1 and System 2 servers in the data centre. All the instances for Application and Central Instance components of ECC (ERP central component), EP (enterprise portal) and BI (business intelligence) are virtualized using Solaris containers or Zones. The instance distribution is as follows. Application server 1 – 3 LDOMs for Quality, 3 Zones for Application &Central Instance each (Total – 9 instances) Application server 2 – 1 LDOM for Training, 3 LDOMs for Development and 3 Zones for Application and 3 Zones for Central Instance. (Total – 10 instances)Sun cluster configuration: For the High Availability of SAP Application servers and Database Servers, Clustering using Sun Cluster 3.2 software is implemented in

DC site. A Cluster is a group of physical servers (Nodes) from where the application can be available to users and prevents the application unavailability due to single node failure. In a High Availability or Fail over Cluster, one node will always be the active node for an application and the other node will be standby. If the primary node fails, the application will be automatically shifted to the second node. In HOCL Data center , there are 2 Clusters configured. The first Cluster is a 3 node Cluster and is used for providing redundancy of databases (ECC, EP & BI). The second Cluster is a 2 node Cluster for providing fail over functionality to Application and Central Instance zones for ECC, EP and BI components of SAP.Sun storage configuration: Sun Storage 6580 array is used in HOCL data center for providing shared storage for the ERP Systems. There are two Array controllers (Controller A & B) for the redundancy of RAID controllers. Three numbers of CSM200 Expansion trays (Arrays) are used for adding 41 numbers of Fiber Channel Disks. The disks are configured in two different RAID groups with a global hot spare. The CSM200 Expansion Trays are connected to both controllers and the controllers are connected back to SAN Switches. One of the Disks is configured as Global Hot Spare drive. In case any of the disks fails from either of the RAID groups, the spare disk will be automatically replaced with the failed disk.Storage area network: For connecting all the Servers to the Storage Array, two SAN switches are used in HOCL DC site. The SAN switches are of Cisco MDS9134 model and having 32 Nos of 4Gbps Fiber ports on each switch. Out of 32 ports 24 ports are populated with SFP fiber modules for connecting to HBAs on servers and other hardware components. All the Servers, Storage controller, Tape Library are connected to both of the SAN switches for providing redundancy.Backup system: For the backup of data from all ERP servers, a Backup system has been implemented in the data center. This backup system consists of 3 major components. And these components are integrated for the automated backup of HOCL servers.

1. Physical Tape Library (Sun StorageTek SL48 ) 2. Backup Server (Sun Fire x4150 with Solaris OS) 3. Backup Application (Netvault Bakbone Enterprise Edition)

Backup software: The installed backup software is Netvault Bakbone Enterprise Edition (version 8.5). Netvault Bakbone has 3 major components – NVBU server, NVBU clients and NVBU console. NVBU server

Antivirus Solution: Symantec Endpoint Protection 11 is used as the Antivirus solution in HOCL DC site. SEP has three major components. 1. Symantec Endpoint Protection Manager 2. Symantec Endpoint Protection Clients

3. Symantec Management Console. The endpoint Protection Manager component is installed in x4150 server with Windows 2008 Operating System.The Antivirus Server is configured to pull the Virus definition updates from Symantec web site and all the clients will be automatically updated from the Antivirus Server on a regular basis. The status of the Virus Definition updates of each client can be monitored through the Console.

Firewall Protection: For protecting the HOCL network from external intrusions and attacks, firewalls are installed at the DC site. The firewall is from Checkpoint and belongs to the Unified Threat Management (UTM) platform.Checkpoint has the following components 1. Management Server 2. Gateways 3. Smart Console. For the high availability of the firewall modules, there are two numbers of UTM1 576 modules configured in a Cluster.

SAP User Licenses: The SAP user licenses are renewed by HOCL directly with SAP on an annual basis.

ERP RELATED SERVICES REQUIRED BY HOCL:

The following are the services required by HOCL: (i) Maintenance of the following servers and installed operating systems and

software’s:

No Server Type Server model OSVirtualization technique

S/W installed Remarks

1Application server 1 Sun SPARC Enterprise

T5440

Solaris 10LDOMs &

Zones

SAP ECC 6.0 

These two are in cluster2

Application server 2  

3 Datbase Server 1Sun SPARC Enterprise

M3000 Solaris 10 

DB:Oracle 10g

These three are in cluster

4 Datbase Server 2 NA5 Datbase Server 3

6Solution manager Sun Fire x4150 Solaris 10 NA

SAP Solution manager 4.0 NA

7 Backup Server Sun Fire x4150 Solaris 10 NA

Netvault Backup s/w, CAM (Common Array Manager) –management console for Tape array NA

8 Antivirus Server Sun Fire x4170Windows 2008 R2

server OS NA

Symantec endpoint protection software NA

9

Datacenter Monitoring Machine Sun Ultra 290

Windows 7 Professional  

Checkpoint UTM console NA

(ii) Maintenance of SAP softwareSupport on the modules: MM, SD , FICO , PP , PM , PS ,SCM ,QM , EHS HCM, BASIS, ABAP & BI.

(iii) Maintenance of networking a) SAN including SAN switches Tape Library & Tape Arraysb) 2 nos of Cisco Catalyst 3650G Layer 3 & 2960G Layer 2 switches

(Rack mounted).(iv) Maintenance of Fire wall and Antivirus system.

a) 2 Nos of Checkpoint UTM 570 firewall installed in cluster mode.b) SEP( Symantec Endpoint Protection Manager)

Vendors may submit along with their application forms (format given below), complete details to establish their capability to perform the above works.

Hindustan Organic Chemicals Ltd(A Government of India Enterprise)

Ambalamugal, Kochi, Kerala

APPLICATION FOR REGISTRATION OF CONTRACTORS FOR SAP ERP HARDWARE AND SOFTWARE MAINTENANCE RELATED WORKS

General information

1 Name of the firm

2 Address of head office

3 Address for correspondence

4 Address of local office at Kochi

5 Details of Contact persons

6 Telephone numberOffice:

Residence7 Email address

8 Type of organization Public limited company/ Private limited company/ other (please specify)

9 Date of establishment

10 Income tax. VAT, Sales tax, Service tax, PAN, PF Registration numbers

(Copies of relevant registration certificates to be enclosed with the application)

11 Organization structure, branch networks and manpower details

Additional sheets may be attached as Annexures

Information to establish capability and experience

12 Areas in SAP ERP related activities in which the contractor has experience

(Please elaborate the SAP ERP related services you offer and the various areas of

expertise, skills, years of experience)13 Services offered for IT

Infrastructure Management

(Please elaborate the services you can provide on Datacenter components like

virtual servers, managing SAN ,Tape libraries, Backup etc)

14 Server Operating Systems you deliver support on

15 Partnerships and arrangements with other firms for providing SAP related services, Hardware and Network support if any

(Please elaborate in respect of each firm and the dates upto which the contracts are

valid)

16 Type of partnership poses with SAP

17 Type support can be offered

Onsite/Remote/Both

18 Are you providing SAP related services to any PSU. If yes, furnish the details.

(Attach work orders as supporting documents)

19 List of major customers to whom you are providing SAP related services and the details of the services provided to each

(Attach separate sheets as Annexures.Please specify the manufacturers among

the customers)

20 The details of the three biggest SAP ERP related contracts executed by you in the last five years

(Please furnish the contract details such as value, nature of the contract, business

activities of the client)

21 The SAP modules/

functionalities for which you can offer support (Eg: MM, SD, HCM, FICO, PM, PS, PP QM, EHS, BASIS, BI, ABAP, others to be specified)

22 The number of consultants currently employed by you in the above SAP functionalities/ modules.

(Please furnish the details of number of consultants in each area with the average

years of experience of consultants.)

23 Any quality or other certifications you possess

(Copies of certifications may be attached)

24 Any awards won by you

25 Any other information which you would like to furnish to specify your capabilities in the field including documents to substantiate your claims

(Please add as much information as possible to establish your experience and competence in the field. Attach annexures

and documents as required)

26 Have you been blacklisted by any government organization in the past. If so, please furnish the details.

27 Customer satisfaction testimonials if any

28 Details of DD for Rs 1000/- favouring Hindustan Organic Chemicals Ltd enclosed towards application fee

DD NO: …………………………………Bank:……………………………………

Payable at: Ambalamedu/ Kochi

Signature of vendor with seal Date: