Appian: Making the Case for Effective Case Management
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Transcript of Appian: Making the Case for Effective Case Management
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Copyright © 2012 Appian Corporation. All rights reserved.
AppianMalcolm Ross
VP, Product Marketing
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Comprehensive BPM Suite
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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“Appian leads the pack with the best overall combination of modeling, design and development.”
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Appian - Collaborative BPMS Platform
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Business Analysts• Define Processes• Define Rules• Create Reports• Manage Process Flow• Analyze Performance• Optimize Processes
IT Developers / Administrators• Create Shared Services• Create Re-usable Integrations• Review Models prior to Publishing• Manage Server Performance
Workers and Managers• Mobile Access to Work• Complete Tasks• Collaborate with Users • Share Documents • Analyze Performance• Re-route tasks
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Appian BPM - Model to Execution to Optimization
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Appian BPM - Model to Execution to Optimization
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Process Model Now
Directly Executable with
Real-Time Tracking
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Case Dashboards
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Social Collaboration
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Accessible from Any Device
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Case Study: Dept. of Veterans Affairs
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“VA for Vets”Transformative program to facilitate recruitment, hiring, retention and reintegration of Veterans within the VA.
Expanding to “VA for Feds” to service all federal agencies
ChallengeAdaptive “high-tech/high-touch” case management:
Call center interactions, coaching/training sessions, application tracking, etc.
Ease of use and accessibility for vets and case workers essential
Appian SolutionComprehensive Mobile and Social ACM platform
Used on mobile devices for registrations & tracking at Jan 2012 VA Career Fair. 75 volunteer users trained in 15 minutes. Processed 2,600 vet attendees.
Real-time reporting on process and business data for VA executives
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Case Study: EDP Renewables (formerly Horizon Wind Energy)
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Company FactsClean Energy Company with 29 Wind Farms in North America
ChallengeField Service for Wind Turbines:
Wind farms are geographically dispersed around the country
Turbine downtime impacts mega-watt production and revenue
Appian SolutionTurbine Issue Management System:
Technicians feed turbine issue data from remote sites via a desktop or mobile device
Algorithm generates a Risk & Priority Number (RPN) score out of 1,000, based on mega-watt impact of downtime, the price of that energy, and real-time pattern matching against all existing cases
Technicians in the field and support at HQ use Social BPM to collaborate on next steps in real-time
System is dynamically creating a process/social collaboration knowledge base that will build over time for meaningful analysis
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Thank You
How to Contact Appian
Malcolm Ross – VP, Product Marketing
More information on Appian at
http://www.appian.com
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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