Appendix E: Brochures

Transportation Lincoln County 115 W. Main Street � Lincolnton � North Carolina � 28092

Phone: 704-736-2030 TTY/TDD 1-800-735-2962

“PUTTING PEOPLE FIRST”

www.lincolncounty.org/tlc

Transportation Lincoln County (TLC) is a fully coordinated, public transportation system that operates as a branch of Lincoln County

Government. TLC provides transportation for human service agencies, elderly, disabled, and the general public of Lincoln County.

TLC offers deviated fixed routes, Para transit service and a demand response service between 5:00 a.m. and 6:00 p.m. Monday

through Friday, except holidays.

With the exception of the fixed routes, requests for services must be made at least 3 days prior to the scheduled trip. Please coordinate with the appropriate supporting agency.

Medicaid covered appointments - Department of Social Services:

• Authorization and approval for services - contact your DSS case worker at 704-732-0738. • To schedule transportation services - contact the DSS Medicaid Transportation Coordinator at 704-732-3471 to verify eligibility and to schedule appointments.

Elderly or Disabled Services covered appointments – Senior Services Department:

• Authorizations, approval for services, verification of eligibility contact the Senior Services Transportation Coordinator at 704-736-8492. To schedule transportation services – contact TLC at 704-736-2030.

Services for the Blind covered appointments – Senior Services Department: • Authorizations, approval for services or verification of eligibility, contact the Services for the Blind Transportation Coordinator at 704-732-9024. To schedule transportation services – contact TLC at 704-736-2030.

Veterans Services covered appointments – Veterans Services Department:

• Authorization, approval for services and verification of eligibility contact the Veterans Services Transportation Coordinator at 704-736-8506. To schedule transportation services – contact TLC at 704-736-2030.

Public and Other transportation Services and appointments – Transportation Lincoln County:

• To schedule transportation service reservations and appointments – contact the TLC Dispatcher at 704-736-2030.

OPERATIONS/DISPATCH OFFICE

Monday – Friday, (Except County Observed Holidays) 5:00AM until 6:00 PM, Phone # (704) 736-2030

ADMINISTRATION OFFICE

Monday – Friday, (Except County Observed Holidays) 8:00 AM until 5:00 PM, Phone # (704) 736-9626

HOLIDAYS New Years Day, Martin Luther King, Jr. Day, Good Friday, Memorial Day Fourth of July, Labor Day, Veterans Day, Thanksgiving Day

and the day after, Christmas Day and the working day before and after Christmas.

Failure to contact the TLC Dispatcher of a cancellation within the prescribed time shall result in A No-Show. A No-Show is defined as the client’s failure to maintain a transportation appointment or to cancel an

appointment/reservation without prior notification. No-Shows will result in the suspension of transportation services in accordance with the TLC and Department of Social Services policies, procedures, and protocols.

COMMON QUESTIONS:

Are you a taxi service? No. Services are provided by appointment only.

Is Transportation free? No. Some passengers may qualify under certain programs with no fare charged to the individual. Some funding sources do require a fare from the passenger. Funding sources are Federal, State or local funded programs that have

dollars for individuals under qualified programs such as Medicaid or the Elderly and Disabled program.

How can I get transportation assistance? Call the transportation office at 704-736-2030 and tell us what you need. The transportation staff will explain available services and offer ways we may be able to help.

Do you transport outside the county? Yes, primarily for medical appointments.

SERVICE AREA/SCHEDULE OF SERVICE In order for TLC to provide a cost effective and efficient transportation program for the citizens of Lincoln County, riders are

requested to use the following scheduled time frames for scheduling appointments:

Cleveland County – Mondays & Wednesdays: Schedule morning appointments between 9:00 and 10:00 AM. Schedule afternoon appointments between 1:00 and 2:00 PM

Hickory/Catawba County – Mondays & Wednesdays:

Please schedule your morning appoints between 9 & 10 AM and your afternoon appointment between 1:30 & 2:30 PM.

THIS INFORMATION IS AVAILABLE IN ALTERNATIVE FORMATS UPON REQUEST

Route 109 AM Hickory/Catawba County – Mondays & Wednesdays

Route 109 PM Hickory/Catawba County – Mondays & Wednesdays

Lincoln County Area: Before making appointments, please contact the TLC Dispatcher at 704-736-2030 for availability dates, times and destinations.

Huntersville Area – Tuesdays & Thursdays

Please schedule your appointments between 9:00 & 10:00 AM.

Iredell County – Mondays & Wednesdays Please schedule your appointments between 9:00 & 10:00 AM.

Rowan County, Salisbury VA Hospital – Thursdays Please schedule your appointments between 9:30 & 10:30 AM

Gastonia – Monday thru Friday & Charlotte – Tuesdays & Thursdays

Please schedule your Gastonia morning appoints between 9 & 10 AM and your afternoon appointment between 12 & 1 PM. Please schedule your Charlotte appoints between 10:30 & 11:30 AM on Tuesdays & Thursdays ONLY.

Route 111 AM Gastonia – Monday thru Friday & Charlotte – Tuesdays & Thursdays

Route 111 PM Gastonia – Monday thru Friday & Charlotte – Tuesdays & Thursdays

Route 115 AM Gastonia – Monday thru Friday

Route 115 PM Gastonia – Monday thru Friday

Lincoln County Catawba County

8:00 AM Departs 8:45 AM Arrives Hickory/Catawba County area

11:00 AM Departs Hickory/Catawba County for Lincolnton

11:45 AM Arrives

Lincoln County Catawba County

12:30 PM Departs

1:15 PM Arrives Hickory/Catawba County area

4:00 PM Departs Hickory/Catawba County for Lincolnton

4:30 PM Arrives

Lincoln County Gaston County Charlotte/Mecklenburg County

8:15 AM Departs 08:45 AM Arrives Tuesdays & Thursdays ONLY

09:30 AM Departs

10:00 AM Arrives 10:15 AM Arrives

(M,W, & F) 10:45 AM Departs

11:15 AM Arrives

12:00 PM Departs

12:30 PM Arrives

Lincoln County Gaston County Charlotte/Mecklenburg County

1:30 PM Departs 2:00 PM Arrives Tuesdays & Thursdays ONLY

2:30 PM Departs

3:00 PM Arrives 3:15 PM Arrives

(M,W, & F) 3:30 PM Departs

4:15 PM Arrives

4:30 PM Departs

4:45 PM Arrives

Lincoln County Gaston County

8:15 AM Departs 8:45 AM Arrives Gastonia/Gaston County area

9:30 AM Departs Gastonia/Gaston County area

10:00 AM Arrives

Lincoln County Gaston County

1:15 PM Departs 1:45 PM Arrives Gastonia/Gaston County area

3:30 PM Departs Gastonia/Gaston County area

4:00 PM Arrives

P H E N I X C I T Y E X P R E S S P E X

Demand Response Passenger Guide

September 2005

The PEX Demand Response Passenger Guide will provide helpful information to you regarding the PEX Demand Response Service. We encourage you to take advantage of the Phenix City Express’s convenient demand response service. The PEX Demand Response ser-vice offers door-to-door service to individuals whose disabilities will not allow them to use the regular transit service.

PEX Demand Response has vehicles that are handicapped accessible and also allow service animals. The PEX Demand Response Ser-vice operates inside the city limits of Phenix City. Demand response riders will be taken into Columbus for medical appointments only. If you have questions or need additional information about the PEX Demand Response, you may call 1-877–743-3739 (1-877-Ride Pex). Thank you for riding the PEX Demand Response Service.

SERVICE AREA AND HOURS

Service Area and Hours: The PEX Demand Response service operates within the City Limits of Phenix City. The service will transport passengers to Columbus for medical appointments only. The system operates Monday through Friday, except on holidays, from 8:00 a.m. to 4:00 p.m.

Holidays When PEX Demand Response Will NOT Be Operating: New Year’s Day July Fourth Thanksgiving Day Friday after Thanksgiving Memorial Day Labor Day Christmas Day Columbus Day Veterans’ Day MLK’s Birthday President’s Day

COST OF SERVICE

$2.00 per passenger for a one-way trip inside the city limits of Phenix City $3.00 per passenger for a one-way trip to medical appointments in Columbus

PAYMENT POLICIES

• YOU MUST PAY EACH TIME YOU ENTER THE BUS. IF YOU DO NOT HAVE CORRECT FARE, YOU WILL NOT BE TAKEN TO YOUR DESTINATION. YOU WILL HAVE TO FIND ALTERNATIVE TRANSPORTATION.

• YOU MUST HAVE EXACT CHANGE! Our drivers cannot make change. Fare books of fifteen tickets may be purchased from the driver. AGAIN, YOU MUST HAVE CORRECT CHANGE TO PURCHASE FARE BOOKS.

• Have correct fares ready and pay as you enter the vehicle. You MUST pay before you take your seat. After paying, take your seat quickly and buckle your seat belt so the route may continue.

• Drivers cannot allow passengers to ride without paying. You can not prepay or give money for future rides. No credits or refunds will be given.

HOW TO BECOME A DEMAND RESPONSE RIDER

1) For PEX call 1-877-743-3739 (1-877-Ride Pex) to obtain a demand response certification form. 2) Have your physician complete the certification form. The certification must be complete including the physician’s license number and

signature. This form will help us determine your specific transportation needs so make sure that the physician certifies your disability and what disability prevents you from using the regular bus.

3) Send your completed certification form to : Lee-Russell Council of Governments, 2207 Gateway Drive, Opelika, AL 36801. 4) Once we have received your certification form you will be notified regarding your eligibility. 5) On an annual basis, you will be required to have your doctor recertify you to use the demand response service. A form will be mailed

to your for recertification. 6) Remember, if we do not have a completed form in our office, you will not be able to use the demand response service.

HOW TO SCHEDULE A DEMAND RESPONSE TRIP Once you have been approved to use the demand response service, you may schedule a trip or multiple trips by calling the following num-ber: 1-877-743-3739 (1-877-Ride Pex) between 9 a.m. and 3 p.m. Eastern Time Monday-Friday. A 24-hour advance notice is required to schedule a trip or trips. All trips are scheduled on a first come, first served basis. Please schedule trips as far in advance as possible. Please provide the following information when you call to schedule a trip: 1) Name 6) Return time 2) Telephone number 7) Type of aid used (wheelchair, cane, walker, etc. 3) Pick-up Address 8) Whether you will traveling with an attendant/guest 4) Destination Address 9) Whether you will be traveling with a service animal 5) Pick-up Time

UNSCHEDULED STOPS

NO UNSCHEDULED STOPS WILL BE MADE!!. You must schedule ALL stops that you wish to make. Each time you get off the bus, the usual fare will be charged when you again board the bus.

PASSENGER CONDUCT POLCY

It is the PEX Transit Policy to provide safe, efficient, and quality transportation. In order to provide the highest quality of service, we must have guidelines that assure all riders of the PEX Demand Response System are given the opportunity to use the service to its maximum potential. The following policies must be followed on the PEX buses and, where appropriate, when calling into the transit office:

1. Correct fares must be paid when entering the vehicle. 2. Be seated promptly. 3. Buckle up, it’s the law. 4. No loud or offensive language. 5. No food, drinks, or smoking allowed on the bus. 6. Radios may be listened to through earphones ONLY. 7. Limited talking to the driver. Drivers may discuss route information only. 8. Stay seated while the bus is moving, do not change seats while the bus is moving. 9. Any passenger whose personal hygiene habits to include but not limited to offensive body odor, uncontrollable

body fluids, or other hygiene habits that results in constantly making drivers and other passengers ill or threatens their safety or health will not be tolerated. Suspension of services may occur. If suspended, it will continue until we are assured that corrections have been made. This may require certification from family members or social service agencies.

10. Misconduct by passengers is not allowed. Misconduct is considered to be any act which creates the potential for injury or death to any customer, driver, or the general public.

11. Abusive Conduct by passengers is not allowed. Abusive conduct is considered to be any verbal or physical act that is generally offensive or invades the privacy or rights of others; physically touching another person in a rude, insolent, or angry manner. 12. No passenger shall engage in conduct which would typically be classified as sexual harassment or which would create a hostile environment toward transit employees or other passengers. Prohibited conduct shall include the use of vulgar, lewd, or sexually offensive language or gestures, as well as unwanted touching, assaults, batteries, advances, or requests for sexual favors.

Consequences of Misconduct or Abusive Conduct: • First offense may result in suspension of service for that day. A second offense within a one year period shall result in suspen-

sion of service for 30 days. A third offense within a one year period shall result in suspension of service for 90 days. • NOTE: Depending upon the seriousness and perceived danger of any misconduct or abusive conduct, even a first offense could

result in permanent suspension of bus services to the offending passenger. LRCOG officials have the right to refuse service or remove anyone who violates PEX Transit Policies or jeopardizes the comfort or safety of other customers.

• A passenger determined to have violated Paragraph 11 above shall have his/her privileges to PEX transit services permanently revoked. The Phenix City Express maintains a zero-tolerance policy for sexual harassment.

TRAVEL TIPS FOR RIDING THE PEX DEMAND RESPONSE BUS

1) Please remember that the PEX demand response service should not be used as a taxi service. The demand response service will be provided to individuals on a first come first served basis. 2) You are required to schedule your appointments the day before service is required. However, it is recommended that you schedule your appointment as soon as possible in order to ensure that you receive your needed pick-up and drop-off time. Scheduling is based on availability of open dates and times. 3) Passengers are to be ready to board when the bus arrives. The driver will wait 5 MINUTES for the passenger to board. If the passenger does not board within this time frame, the driver will leave for their next appointment. If you are consistently late, you will be suspended from riding the bus for ten days. When a passenger does not board on time, it makes the other passengers late to their scheduled appointments. 4) Allow at least a 15-minute window on either side of your scheduled pick-up to account for unforeseen schedule problems such as cancellations from other passengers or inclement weather. Be ready to leave your house fifteen minutes prior to scheduled pickup. 5) Demand Response passenger can have one attendant ride with them at no charge if they need assistance getting on and off the bus. If a passenger needs more than one attendant, they have to be approved by LRCOG prior to scheduling a trip. Drivers are not allowed to assist passengers in and out of their homes to ride the bus. 6) Passengers are also allowed to have 1 dependent child to ride with them to their designated stop and if room permits additional dependent children can ride with the passenger. The child or children must pay the same fare as the rider and must be picked up with certified passenger. The dependent child/children cannot be picked up at an alternate location. 7) Carry-on packages are welcome. However, you need to limit the number of packages to no more than 5. Packages must be stowed on floor in front of your seat, in your lap, or on your seat. No packages may sit in the aisles, in front of bus near driver, or in another unoccupied seat. Vehicles are not equipped for storage. 8) Certain Items Cannot Be Carried On Public Transit Buses: Pets or animals (except service animals) are not allowed on the vehicle. Other items not allowed on the bus: open containers of food or drink, containers of gasoline, kerosene, vehicle batteries, and other hazardous materials. Portable containers of oxygen, for medical reasons, are allowed. Call 1-877-743-3739 (1-877-Ride Pex) if you have a question about an item you wish to carry onto the public transit vehicle. 9) CANCELLATION/NO-SHOW POLICY: You are required to notify PEX two hours prior to your scheduled trip if you are unable to make that trip. If you do not call to cancel appointments and you are a no-show THREE (3) times within a six month period, then you may risk further action, up to and including a TEN (10) day suspension from the demand response service. 10) The scheduled times and days of demand response are subject to change.

IMPORTANT CONTACT INFORMATION:

If you have a question, complaint, or compliment concerning the PEX Public Transit system, call Lee-Russell Council of Governments at 1-877-743-3739 (1-877-Ride Pex). Written correspondence can be sent to the following address: LEE-RUSSELL COUNCIL OF GOV-ERNMENTS, 2207 Gateway Drive, OPELIKA, AL 36801,lrcog@adss.state.al.us.

MoCo PUBLIC Transportation 564-2773 for reservations

The mission of MoCo Public Transportation is to provide reliable, safe, comfortable public transportation for the residents of Montezuma County. MoCo Public Transportation is a door to door call demand transportation system within Montezuma County. Clients must call the day before by noon to schedule a ride. Our hours of operation are 8:30 AM – 4:30 PM. Monday – Friday. The fees for our transportation are: Within the city limits of Cortez: $ 3.00 round trip Dolores to Cortez: $10.00 round trip Mancos to Cortez: $15.00 round trip An example of a round trip is: picking up a client at home and taking them to the store, leaving them at the store for a while and going back to pick them up and taking them home. For clients age 60 and older these are suggested donation fees your contributions are greatly needed to maintain this service. MoCo Public Transportation also provides transportation for Home Community Based Services (HCBS) Medicaid clients at no cost to the client. Clients need to check with their case worker to see if they qualify for this service. Shopping days will be Tuesdays and Thursdays at the following times: Morning shopping: Pick-up at home: 9:00 A.M. Pick-up at home: 10:00 A.M. Bus will leave store at 10:30 A.M. and 11:30 A.M. Afternoon Shopping: Pick-up at home: 1:00 P.M. Pick- up at home: 2:00 P.M. Bus will leave store at 2:30 P.M. and 3:30 P.M. Driver will not enter the store to look for someone you must be ready and at the door when bus arrives. If these hours are not convenient for you then please feel free to call the taxi. 749-5009 If you have any questions or concerns contact Mary Holaday Transit Manager 564-2770

Butler County RegionalTransit Authority

3045 Moser CourtHamilton, Ohio 45011

www.butlercountyrta.com

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¿Necesitas Información en Español?¡BCRTA puede ayudarte!

Llámanos para una guia del autobús en Español.

513-785-5237

NON-DISCRIMINATION NOTICEAll services, routes and accommodation on Butler County Regional Transit

Authority (BCRTA) are offered without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964. If you feel you have been discriminated against on the basis of race, color, or national origin in the services

offered by BCRTA, you have the right to submit a complaint to the BCRTA management and/or Federal Transit Administration. For more information call

BCRTA at (513) 785-5396.

CONFUSED?Confused with all the special trips, zones, hours, routes, and other information about BCRTA?Call a BCRTA ride specialist! BCRTA employs a staff of knowledgeable specialists able to help you plan your route, answer your questions, and make riding The Shuttle easier than ever!

513-785-5237

Guidelines• Dial-A-Ride buses may arrive up to 15 minutes

late or early under normal circumstances. Passengers are not required to board until their scheduled times if the bus is early.

• Dial-A-Ride buses will wait 5 minutes past the scheduled pick-up time before leaving without a passenger.

• Cancellations must be received 2 hours before the scheduled pick-up to avoid a charge.

• BCRTA drivers may assist passengers with bags, but they are not permitted to enter private residences. Please do not ask.

• Passengers are permitted to carry-on 4 normal size shopping bags. Bags must be secured in a cargo area to allow all passengers to be seated.

• BCRTA recommends that all passengers wear a safety belt. Wheelchairs must be secured.

• Children under the age of 12 must be accompanied by an adult.

• In accordance with Ohio state law, certain children must be secured in an approved safety seat.

• No smoking.• No eating or drinking.

2010Rider Guide

General InformationHours of Operation6 AM - 6 PM Monday - FridayTrip reservations accepted from 7 AM to 5 PMCLOSED Saturday and Sunday*Trip reservations may be made via voicemail outside of regular operating hours with 24 hours notice before requested pick-up.

HolidaysBCRTA does not operate on:- New Year’s Day- Memorial Day- July 4th- Labor Day- Thanksgiving Day- Christmas Day

SchedulingBCRTA will schedule trips up to 14 days in advance or with as little as 24 hours notice. BCRTA will make every attempt to schedule trips with less than 24 hours of notice, but cannot guarantee availability.

Service AreaBCRTA serves the general public within the Butler County limits. Trips may be scheduled up to 3 miles outside Butler County with advanced BCRTA approval and an additional $5 fare.

513.785.52371.800.750.0750 TTY

Effective 03/15/10

CITY 1 2 3 CITY $10.00 $15.00 $20.00 $25.00 1 $15.00 $15.00 $20.00 $25.00 2 $20.00 $20.00 $20.00 $25.00 3 $25.00 $25.00 $25.00 $30.00

DESTINATION ZONE

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Dial-A-Ride

Most service provided by BCRTA is demand-response service or “dial-a-ride” service. Riders call BCRTA to schedule specific trips. The bus will pick-up at your location and drop-off at your specific destination much like a taxi service. Please keep in mind that BCRTA is public transit and the bus may stop along your route to pick-up or drop-off other passengers in order to operate the most efficient and lowest cost service possible.This service is available throughout Butler County according to the BCRTA zone pricing schedule. Special fares are available for certain types of trips. Call a BCRTA ride specialist for details.

Dial-A-Ride DiscountsGroup Are you planning a trip with friends, family, neighbors or anyone else? Share the cost of your trip! BCRTA offers reduced fares to individuals that travel with groups sharing origins and destinations in a common area. Call a ride specialist for details. MedicalThrough a grant, BCRTA is able to offer up to a $10 one-way discount to persons traveling for medical purposes. Destinations may include doctors, hospitals, pharmacies and other medical destinations. Call a ride specialist to check your eligibility!Job (Coming in 2010)Need help getting to or from work? Let BCRTA help make your trip easier. Through the help of a grant, BCRTA is able to offer a $5.00 one-way fare for job-related trips. This special fare is limited to trips within the I-75 corridor. Call a ride specialist to see if your trip qualifies!

Call

513-785-5237

to schedule!

Shopping Shuttles:BCRTA provides area shopping shuttles at a reduced fare. These shuttles are available in Hamilton, Fairfield, and Oxford for residents only. Shuttles pick-up riders at a requested location similar to the Dial-A-Ride service and transport riders to a predetermined shopping area for $2 one-way. Pick-ups are scheduled around 9 AM and riders return between noon and 1 PM. Riders may visit more than one destination in the retail area if time allows. Shopping areas vary by day. Please visit www.butlercountyrta.com or call a ride specialist for details.

Community Connectors: BCRTA operates community connectors from Middletown to Hamilton and Oxford on a published schedule. Riders do not need to schedule these trips. Anyone may simply board the bus at a posted stop at the published time and pay the fare when boarding. Community Connectors will deviate 3/4 miles from the scheduled route to provide service at the community connector fare rate. Passengers must call a ride specialist to schedule a deviation. Schedules are available at www.butlercountyrta.com.

Call

513-785-5237

to schedule!

Special Shuttles

Zone 1

Zone 2Zone 3

Call 513-785-5237 to schedule a ride!

CityZone

Park & RideIn cooperation with Cincinnati METRO, BCRTA provides commuter service from Butler County

to downtown Cincinnati via route 42 and route 62.

One-way fare is $3.50. For schedule information visit:www.butlercountyrta.com

Dial-A-Ride Zone Fare Schedule

Shopping Shuttles ......... $2.00Community Connectors .... $2.00*

All prices and services are subject to change. Please visit www.butlercountyrta.com for

the most current information.

*Seniors and persons with disabilities may be eligible for reduced fare on this route. Please call 513-785-5237 for eligibility.

Butler County, Ohio