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ENVIRONMENTAL IMPACT STATEMENT PINE HILL UNIT TRUST Appendix 9 Pine Hill Quarry Report No. 941/01 A9-1 Appendix 9 Noise Impact Assessment (Total No. of pages including blank pages = 32) * A colour version of this Appendix is available on the digital version of this document

Transcript of Appendix 9 - Oberon Council 9... · Appendix 9 Pine Hill Quarry Report No. 941/01 A9-1 Appendix 9...

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ENVIRONMENTAL IMPACT STATEMENT PINE HILL UNIT TRUST

Appendix 9 Pine Hill Quarry

Report No. 941/01

A9-1

Appendix 9

Noise Impact

Assessment

(Total No. of pages including blank pages = 32)

* A colour version of this Appendix is available on the digital version of this document

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PINE HILL UNIT TRUST ENVIRONMENTAL IMPACT STATEMENT

Pine Hill Quarry Appendix 9

Report No. 941/01

A9-2

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Noise Impact Assessment

Proposed Pine Hill Quarry

Prepared for : R.W. Corkery & Co Pty Ltd

September 2016

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Document Information

Noise Impact Assessment

Proposed Pine Hill Quarry

Document ID Status Date Prepared Signed

MAC160244RP1 Final 20 September 2016 Oliver Muller

DISCLAIMER

All documents produced by Muller Acoustic Consulting Pty Ltd (MAC) are prepared for a particular client’s requirements and are based on a specific scope,

circumstances and limitations derived between MAC and the client. Information and/or report(s) prepared by MAC may not be suitable for uses other than the

original intended objective. No parties other than the client should use or reproduce any information and/or report(s) without obtaining permission from MAC.

Any information and/or documents prepared by MAC is not to be reproduced, presented or reviewed except in full.

Prepared for: R.W. Corkery & Co. Pty. Limited

62 Hill Street

ORANGE NSW 2800

Prepared by: Muller Acoustic Consulting Pty LtdPO Box 262, Newcastle NSW 2300ABN: 36 602 225 132P: +61 2 4920 1833www.mulleracoustic.com

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CONTENTS

1 INTRODUCTION................................................................................................................................................................................5

1.1 BACKGROUND.......................................................................................................................................................................5

2 NOISE POLICY AND GUIDELINES ...................................................................................................................................................7

2.1 INDUSTRIAL NOISE POLICY ..................................................................................................................................................7

2.1.1 ASSESSING INTRUSIVENESS ......................................................................................................................................7

2.1.2 ASSESSING AMENITY ..................................................................................................................................................8

2.2 ROAD NOISE POLICY.............................................................................................................................................................8

3 EXISTING ENVIRONMENT ................................................................................................................................................................9

3.1 RECEIVER REVIEW .................................................................................................................................................................9

4 PROJECT SPECIFIC NOISE CRITERIA.......................................................................................................................................... 11

4.1 OPERATIONAL NOISE CRITERIA........................................................................................................................................ 11

4.2 ROAD TRAFFIC NOISE CRITERIA....................................................................................................................................... 11

5 NOISE ASSESSMENT METHODOLOGY........................................................................................................................................ 13

5.1 OPERATIONAL NOISE MODELLING METHODOLOGY...................................................................................................... 13

5.1.1 METEOROLOGICAL ANALYSIS ................................................................................................................................ 13

5.1.2 MODELLING SCENARIOS......................................................................................................................................... 14

5.1.3 SOUND POWER LEVELS - OPERATION ................................................................................................................... 14

6 NOISE MODELLING RESULTS AND DISCUSSION ...................................................................................................................... 17

6.1 OPERATIONAL NOISE RESULTS ........................................................................................................................................ 17

6.2 TRAFFIC NOISE RESULTS................................................................................................................................................... 17

7 CONCLUSION ................................................................................................................................................................................ 19

APPENDIX A – GLOSSARY OF TERMS

APPENDIX B – NEWA METEOROLOGY ANALYSIS SUMMARY

APPENDIX C – OCTAVE SWL DATA

APPENDIX D – OPERATIONAL NOISE CONTOURS

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1 Introduction

Muller Acoustic Consulting Pty Ltd (MAC) has been commissioned by R.W. Corkery & Co. Pty. Limited

(RWC) on behalf of The Pine Hill Unit Trust (the “Applicant”) to prepare a Noise Impact Assessment (NIA)

for the proposed Pine Hill Quarry (the “Quarry”), to be established approximately 5.5km north of Oberon,

NSW.

The NIA was completed to quantify potential acoustic impacts associated with operation of the Quarry

on the surrounding community and will accompany the Environmental Impact Statement (EIS) that is

being prepared to assess the proposed development. The NIA has been prepared in accordance with

the following policies and guidelines:

Environment Protection Authority (EPA) 2000, NSW Industrial Noise Policy (INP); and

Department of Environment, Climate Change and Water NSW (DECCW), Road Noise Policy

(RNP), 2011.

A glossary of terms, definitions and abbreviations used in this report is provided in Appendix A.

1.1 Background

The Quarry would be a ‘free-dig’ operation, with a bulldozer used to rip the weathered rock, with the

ripped material pushed into stockpiles for loading to trucks for immediate transport from the Quarry or

stockpiling for campaign crushing and screening.

Quarry operations would be managed by the Applicant but undertaken under contract on a campaign

basis, i.e. to supply specific contracts for road sheeting / maintenance or construction. Campaign

crushing and screening would also be undertaken under contract and as required by the customer.

Products would be transported from the Quarry via Blenheim State Forest and Lowes Mount Road in

road registered trucks. It is likely the predominant truck type would be 30t truck and dog arrangement,

with smaller rigid trucks also used.

The Applicant would generally restrict extraction and processing operations to between 7am and 6pm,

Monday – Friday. Product sales may also be undertaken on Saturday between 7am and 2pm.

Minor earthworks associated with rehabilitation activities may also be undertaken on Saturday between

7am and 5pm.

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2 Noise Policy and Guidelines

The following section summarises relevant policy and guidelines pertinent to undertaking an industrial

noise assessment.

2.1 Industrial Noise policy

The EPA released the NSW INP in January 2000. The INP provides a process for establishing noise

criteria for consents and licences enabling the EPA to regulate noise emissions from scheduled premises

under the Protection of the Environment Operations Act 1997.

The specific policy objectives of the INP are:

to establish noise criteria that would protect the community from excessive intrusive noise and

preserve amenity for specific land uses;

to use the criteria as the basis for deriving project specific noise levels;

to promote uniform methods to predict, quantify and assess noise impacts, including a

procedure for evaluating meteorological effects;

to outline a range of mitigation measures that could be used to minimise noise impacts;

to provide a formal process to guide the determination of feasible and reasonable noise limits

for consents or licences that reconcile noise impacts with the economic, social and

environmental considerations of industrial development; and

to carry out functions relating to the prevention, minimisation and control of noise from

premises scheduled under the Act.

2.1.1 Assessing Intrusiveness

The intrusiveness criterion essentially means that the equivalent continuous noise level (LAeq) from the

proposed Quarry should not be more than 5dB above the existing rating background level (RBL) in any

assessment period. Therefore, when assessing intrusiveness, the background noise needs to be

measured. Where the RBL is less than 30dBA, a value of 30dBA is used.

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2.1.2 Assessing Amenity

The amenity assessment is based on noise criteria relevant to a specific land use or locality. The criteria

relate only to limiting cumulative or combined levels of industrial noise in a locality. Where existing

industrial noise approaches the criterion value, then noise levels from proposed industries need meet

the amenity criteria so that cumulative noise or ‘industrial-creep’ is minimised. The amenity assessment

methodology takes into consideration areas of high traffic noise when assessing ambient industrial noise.

Private residences and other sensitive receivers potentially affected by the Quarry are safeguarded by

the EPA’s amenity categories as presented in Table 2.1 of the INP. Table 2.1 of the INP for residential

receivers is reproduced in Table 1.

Table 1 Receiver Locations – Assessing Amenity

Type of Receiver Indicative Noise

Amenity Area

Period Recommended LAeq(Period) Noise

Level, dBA

Acceptable Recommended Max

Residence Rural Day 50 55

Evening 45 50

Night 40 45

Note: Monday – Saturday Daytime 7am to 6pm; Evening 6pm to 10pm; Night-time 10pm to 7am. On Sundays and Public Holidays, Daytime 8am to 6pm; Evening 6pm to 10pm; Night-

time 10pm-8am.

2.2 Road Noise Policy

The road traffic noise criteria are provided in the Road Noise Policy (RNP) (DECCW, 2011). The policy

sets out noise criteria applicable to different road classifications for the purpose of quantifying traffic

noise impacts. Road noise criteria relevant to this assessment are presented in detail in Section 4.

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3 Existing Environment

3.1 Receiver Review

A review of the noise catchment surrounding the proposed Quarry has been completed. The surrounding

catchment consists of primarily rural/residential receivers. The receiver addresses and MGA(54)

coordinates for the nearest affected receivers to the proposed Quarry are summarised in Table 2.

Figure 1 provides a locality plan identifying the position of receivers in relation to the Quarry.

Table 2 Receptors and MGA Coordinates

Receiver ID Description Easting Northing

R3 Residence 1322238 6242892R4 Residence 1322093 6242800R6 Residence 1323015 6243516

R10 Residence 1323936 6242561R11 Residence 1323988 6241642R19 Residence 1322013 6242668R21 Residence 1321832 6242212

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450m0

R21

R19

R4

FIGURE 1 - LOCALITY PLAN

PROPOSED PINE HILL QUARRY

N

R3

R11

R6

R10

KEY

R1

PROPOSED PROJECT SITE

ASSESSED RECEIVERS

STAGE 1

LOW

ES M

OU

NT R

OAD

REF: MAC160244

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4 Project Specific Noise Criteria

4.1 Operational Noise Criteria

In accordance with Section 3.0 of the INP, this project has adopted a minimum RBL of 30dBA. Therefore,

the Project Specific Noise Level (PSNL) (project criteria) is 35dBA LAeq(15min). It is noted that only the

daytime assessment period is relevant to this assessment as Quarry operations will be limited to the

daytime hours only.

4.2 Road Traffic Noise Criteria

The road traffic noise criteria are provided in the NSW EPA’s Road Noise Policy (RNP) (2011).

The 'Freeway/arterial/sub-arterial road’ categories as specified in the RNP are adopted for Lowes Mount

Road for this assessment. Table 3 presents the road traffic noise assessment criteria reproduced from

the RNP relevant for this road type.

Table 3 Road Traffic Noise Assessment Criteria for Residential Land Uses

Road category Type of project/developmentAssessment Criteria - dBA

Day (7am to 10pm) Night (10pm to 7am)

Freeway/arterial/sub-

arterial road

Existing residences affected by additional

traffic on existing freeways/sub-arterial/roads

generated by land use developments

60dBA,

LAeq(15hr)

55dBA,

LAeq(9hr)

Additionally, the RNP states where existing road traffic noise criteria are already exceeded, any

additional increase in total traffic noise level should be limited to 2dB, which is generally accepted as

the threshold of perceptibility to a change in noise level. In addition to meeting the assessment criteria,

any significant increase in total traffic noise at receivers must be considered. Receivers experiencing

increases in total traffic noise levels above those presented in Table 4 due to the addition of Quarry

vehicles on the roads surrounding the project should be considered for mitigation.

Table 4 Increase Criteria for Residential Land Uses

Road Category Type of Project/DevelopmentTotal Traffic Noise Level Increase, dBA

Day (7am to 10pm) Night (10pm to 7am)

Freeway/arterial/sub-

arterial roads and

transitways

New road corridor/redevelopment of

existing road/land use development with

the potential to generate additional traffic

on existing road.

Existing traffic

LAeq(15hr)

+12dB (external)

Existing traffic

LAeq(9hr) + 12dB

(external)

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5 Noise Assessment Methodology

5.1 Operational Noise Modelling Methodology

Brüel and Kjær Predictor Type 7810 (Version 11.10) noise modelling software was used to assess

potential noise impacts associated with the Quarry. The model uses relevant noise source data, ground

type, shielding such as barriers and/or adjacent buildings and atmospheric information to predict noise

levels at the nearest potentially affected receivers.

The extraction area of the proposed Quarry would be developed in a south to north direction, gradually

widening on the east-west axis as activities progress from Stage 1 to Stage 2. Therefore, plant and

equipment were modelled at various locations within the southern area of Stage 1 at the surface of the

Quarry which is considered representative of worst case operating conditions at the commencement of

the project.

The model incorporated three-dimensional digitised ground contours of the surrounding land base

topography. The noise model predicts LAeq noise levels, although it should be noted that this

assessment has assumed that all plant and equipment operate simultaneously. In practice, such an

operating scenario would be unlikely to occur and the results should therefore be considered

conservatively high. Where relevant, modifying factors in accordance with Section 4 of the INP have

been applied to calculations.

The model calculation method used to predict noise levels was in accordance with ISO 9613-1 ‘Acoustics

- Attenuation of sound during propagation outdoors. Part 1: Calculation of the absorption of sound by

the atmosphere’ and ISO 9613-2 ‘Acoustics - Attenuation of sound during propagation outdoors. Part 2:

General method of calculation’.

5.1.1 Meteorological Analysis

Noise emissions from industry can be significantly influenced by prevailing weather conditions. Wind

has the potential to increase noise at a receiver when it is at low speeds and is from the direction of the

noise source. As the strength of the wind increases the noise produced by the wind masks the audibility

of most industrial sources.

Meteorological conditions that enhance received noise levels include source to receiver winds and the

presence of temperature inversions. To account for the potential for enhancements, the INP specifies

that the source to the receiver wind component for speeds up to 3m/s for 30% or more of the time in any

seasonal period (ie day, evening or night), are feature winds and must be assessed.

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The NSW INP Section 5.3 Wind Effects states:

‘Wind effects need to be assessed where wind is a feature of the area. Wind is considered to

be a feature where source to receiver wind speeds (at 10m height) of 3m/s or below occur for

30 percent of the time or more in any assessment period in any season.’

To determine the prevailing conditions for the Quarry, weather data during the period November 2013

to November 2015 was obtained from the Bureau of Meteorology’s (BOM) Mt Boyce weather station. The

data was analysed using the EPA’s Noise enhancement wind analysis (NEWA) program in order to

determine the frequency of occurrence of winds of speeds up to 3m/s in each season.

Table 5 summarises the results of the wind analysis and includes the dominant wind directions and

percentage occurrence for each season for the daytime assessment period (ie ‘prevailing winds’). The

prevailing winds will be adopted as part of the noise modelling scenarios for the project. Appendix B

presents a summary of the analysed NEWA data.

Table 5 Modelled Prevailing Meteorological Parameters

Assessment ConditionWind Speed /

DirectionStability Class

Calm n/a n/a

Prevailing wind - Summer/Autumn/Spring 3m/s @ 225o n/a

Prevailing wind - Summer/Autumn/Spring 3m/s @ 247.5o n/a

Prevailing wind - Summer/Autumn/Spring 3m/s @ 270o n/a

Prevailing wind - Summer 3m/s @ 292.5o n/a

5.1.2 Modelling Scenarios

A worst case modelling scenario was adopted in this assessment to represent noise emissions during

maximum production at the commencement of Quarry within Stage 1. It is noted that noise modelling

has assumed plant will operate at the surface of the Quarry and therefore provides a worst case

assessment of Quarry emissions.

5.1.3 Sound Power Levels - Operation

Emission modelling data for relevant Quarry sources were obtained from the MAC noise database. The

noise emission levels used in modelling are summarised in Table 6. Appendix C provides the octave

sound power data of modelled plant.

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Table 6 Equipment Sound Power LevelsItem LAeq(15min) Sound Power Level (SWL), dBA

Mobile Crusher (x1) 114Dozer (x1) 110

Excavator (x1) 105Loader (x1) 106Trucks (x2) 102

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6 Noise Modelling Results and Discussion

6.1 Operational Noise Results

The predicted noise levels at each receiver during calm and noise enhancing meteorological conditions

for Quarry operations are provided in Table 7.

The results of the model show that noise emissions from the Quarry will satisfy the PSNL at all assessed

receivers for worst case operations. Appendix D provides noise contours for calm meteorological

conditions.

Table 7 Predicted Operational Noise Levels, dBA LAeq(15min)

Receiver Period1 Prediction for CalmPredictions for Worst Case

Meteorology2 PSNL

R3 Day 35 35 35

R4 Day 35 34 35

R6 Day 21 25 35

R10 Day 22 26 35

R11 Day 26 30 35

R19 Day 35 35 35

R21 Day 29 29 35

Note 1: Day period is 7am to 6pm.

Note 2: Based on the highest predicted noise levels during prevailing winds.

6.2 Traffic Noise Results

The United States (US) Environment Protection Agency’s road traffic calculation method was used to

predict the LAeq noise levels from site trucks travelling past receivers along public roads. This method

is an internationally accepted theoretical traffic noise prediction model and is ideal for calculating road

traffic noise where relatively small traffic flows are encountered.

The transportation of product from site would be undertaken predominantly using truck and dog trailers,

semi-trailers and smaller rigid trucks up to 50m3 (32t) capacity. The majority of truck movements from

the Quarry would be to and from the south east, via Lowes Mount Road, towards Oberon and beyond.

For this assessment, the maximum proposed daily truck movements associated with high volume

campaigning from the Quarry was assumed at 80 movements per day (40 return trips) was adopted.

Existing traffic flows along Lowes Mount Road were quantified by direct tube counts from 23 August to

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5 September 2016. Results of the traffic counts identified that existing average daily traffic flows are 328

vehicles and were used to calculated existing traffic noise levels on Lowes Mount Road.

The results of the traffic noise calculations are presented in Table 8 and demonstrate the noise levels

from Quarry generated trucks would remain below the relevant day criteria for receivers at a distance of

15m from the roadway. Furthermore, additional quarry traffic on Lowes Mount Road will remain below

the RNP relative increase criteria.

Table 8 Operational Road Traffic Noise Levels

Distance to Nearest

Receiver(m)

Assessment

Criteria

Calculated Existing

Road Noise

Calculated

Project Road

Noise

Total Road Noise

(existing + project)

Overall

Change, dB

Day LAeq(15hr), dBA

15 60 51.3 49.01 53.3 2.0

Note 1: Calculated value assuming 40 return trips (ie to and from the Quarry).

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7 Conclusion

MAC has conducted a NIA of potential impacts from the proposed Pine Hill Quarry to be established

approximately 5.5km north of Oberon, NSW.

The assessment has quantified potential operational noise emissions pertaining to extraction, processing

and transportation. The results of the NIA demonstrate that worst case operational noise levels comply

with the relevant INP criteria during calm and prevailing meteorological conditions.

Off-site road noise emissions from product transport are predicted to satisfy relevant day road noise and

relative increase criteria as per the RNP.

Based the Noise Impact Assessment results, there are no noise related issues which would prevent the

approval of the project. Additionally, the results of the assessment show compliance with the relevant

operational and road noise policies. Accordingly, no ameliorative measures would be required.

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Appendix A – Glossary of Terms

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A number of technical terms have been used in this report and are explained in Table A1.

Table A1 Glossary of TermsTerm Description

1/3 Octave Single octave bands divided into three parts

Octave A division of the frequency range into bands, the upper frequency limit of each band being

twice the lower frequency limit.

ABL Assessment Background Level (ABL) is defined in the INP as a single figure background level

for each assessment period (day, evening and night). It is the tenth percentile of the measured

L90 statistical noise levels.

Ambient Noise The noise associated with a given environment. Typically a composite of sounds from many

sources located both near and far where no particular sound is dominant.

A Weighting A standard weighting of the audible frequencies designed to reflect the response of the human

ear to noise.

dBA Noise is measured in units called decibels (dB). There are several scales for describing noise,

the most common being the ‘A-weighted’ scale. This attempts to closely approximate the

frequency response of the human ear.

dB(Z), dB(L) Decibels Linear or decibels Z-weighted.

Hertz (Hz) The measure of frequency of sound wave oscillations per second - 1 oscillation per second

equals 1 hertz.

LA10 A noise level which is exceeded 10 % of the time. It is approximately equivalent to the average

of maximum noise levels.

LA90 Commonly referred to as the background noise, this is the level exceeded 90 % of the time.

LAeq The summation of noise over a selected period of time. It is the energy average noise from a

source, and is the equivalent continuous sound pressure level over a given period.

LAmax The maximum root mean squared (rms) sound pressure level received at the microphone

during a measuring interval.

RBL The Rating Background Level (RBL) is an overall single figure background level representing

each assessment period over the whole monitoring period. The RBL is used to deterQuarry the

intrusiveness criteria for noise assessment purposes and is the median of the ABL’s.

Sound power

level (LW)

This is a measure of the total power radiated by a source. The sound power of a source is a

fundamental location of the source and is independent of the surrounding environment. Or a

measure of the energy emitted from a source as sound and is given by :

= 10.log10 (W/Wo)

Where : W is the sound power in watts and Wo is the sound reference power at 10-12 watts.

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Table A2 provides a list of common noise sources and their typical sound level.

Table A2 Common Noise Sources and Their Typical Sound Pressure Levels (SPL), dBA

Source Typical Sound Level

Threshold of pain 140

Jet engine 130

Hydraulic hammer 120

Chainsaw 110

Industrial workshop 100

Lawn-mower (operator position) 90

Heavy traffic (footpath) 80

Elevated speech 70

Typical conversation 60

Ambient suburban environment 40

Ambient rural environment 30

Bedroom (night with windows closed) 20

Threshold of hearing 0

Figure A1 – Human Perception of Sound

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Appendix B – NEWA MeteorologyAnalysis Summary

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Table B1 NEWA Analysed Meteorological Conditions, Mount Boyce AWS, NSW

Direction SeasonDay Evening Night

Direction SeasonDay Evening Night

Percentage Occurrence % Percentage Occurrence %

0 Summer 6 5 11 180 Summer 6 5 11

0 Autumn 5 6 8 180 Autumn 5 6 8

0 Winter 4 6 8 180 Winter 4 6 8

0 Spring 5 6 9 180 Spring 5 6 9

22.5 Summer 3 3 3 202.5 Summer 20 22 34

22.5 Autumn 5 3 7 202.5 Autumn 14 22 16

22.5 Winter 6 5 8 202.5 Winter 10 14 13

22.5 Spring 5 4 5 202.5 Spring 13 26 21

45 Summer 7 4 8 225 Summer 48 60 52

45 Autumn 12 8 13 225 Autumn 29 39 25

45 Winter 10 8 12 225 Winter 20 25 16

45 Spring 10 7 12 225 Spring 28 43 29

67.5 Summer 9 3 10 247.5 Summer 45 56 53

67.5 Autumn 15 9 15 247.5 Autumn 32 41 28

67.5 Winter 13 8 13 247.5 Winter 22 27 17

67.5 Spring 12 10 15 247.5 Spring 27 39 30

90 Summer 9 4 10 270 Summer 43 56 50

90 Autumn 14 9 15 270 Autumn 31 40 26

90 Winter 12 8 11 270 Winter 22 26 16

90 Spring 12 11 16 270 Spring 27 39 29

112.5 Summer 10 4 13 292.5 Summer 39 51 27

112.5 Autumn 15 11 16 292.5 Autumn 24 26 19

112.5 Winter 12 8 11 292.5 Winter 17 19 11

112.5 Spring 13 11 18 292.5 Spring 23 27 16

135 Summer 6 2 9 315 Summer 7 6 8

135 Autumn 10 7 12 315 Autumn 9 9 11

135 Winter 10 6 10 315 Winter 8 7 7

135 Spring 9 8 14 315 Spring 7 6 7

157.5 Summer 4 3 9 337.5 Summer 2 2 3

157.5 Autumn 4 6 8 337.5 Autumn 3 4 5

157.5 Winter 4 6 8 337.5 Winter 4 4 5

157.5 Spring 5 5 10 337.5 Spring 3 2 4

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Appendix C – Octave SWL Data

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Table C1 LAeq(15min), dBA Sound Power Level SpectrumNoise Source Octave Band Centre Frequency (Hz), dBA Total

63 125 250 500 1000 2000 4000 8000 dBA

Operational Plant

Mobile Crusher 99 98 99 111 108 106 100 92 114

Excavator 80 94 94 101 100 98 94 87 106

Loader 77 95 94 100 101 98 93 90 106

Road Truck 89 95 90 89 93 97 92 85 102

Dozer 86 95 99 107 103 102 100 90 110

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Appendix D – Operational NoiseContours

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R21

R19

R4

R3

R11

R10

R5

Opera

tionalN

oise

Leve

ls,LA

eq(1

5m

in),

dBA

65 - 70 dB

60 - 65 dB

55 - 60 dB

50 - 55 dB

45 - 50 dB

40 - 45 dB

35 - 40 dB

30 - 35 dB

0 m 700 m

scale = 1 : 16071

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Muller Acoustic Consulting Pty LtdPO Box 262, Newcastle NSW 2300ABN: 36 602 225 132P: +61 2 4920 1833www.mulleracoustic.com