SESSION 5:APPS – GUEST

EMPOWERED SERVICE

Z E I T O U N L A U R AL A S A L L E O L I V I E RM B A 2 B

COMPARISION PRE-STAY

Lounge Up:

Only the possibility to communicate the application on the booking confirmations.

Allow to communicate on the Hotel services

Alice App:

- Chat language for guest

- 24/7 service monitoring

- Booking engine integrations

- E-mail, phone & SMS

COMPARISION IN DESTINATIONLounge Up:

Online communication with in room guestsPossibility to propose additional sales (room service – Meals…)Check guest satisfaction with the online surveyPropose services directly Conciergerie services with hotel recommandationsDifferent languages & available in all systems (android, appstore…)

Alice App:

- Guest communication through sms, e-mail, phone

- Database of the shops

- Possibility of oerdering room service

- E-concierge

- Access to social media

COMPARISION POST-STAYLounge Up:

Keep in touch with customer

Give possibility to book the future room online Loyalty

Alice App:• Feedback

• Scoring system

• Real time chat language with the guest

• => increase loyalty