SESSION 5:APPS – GUEST

EMPOWERED SERVICE

Z E I T O U N L A U R AL A S A L L E O L I V I E RM B A 2 B

COMPARISION PRE-STAY

Lounge Up:

Only the possibility to communicate the application on the booking confirmations.

Online chat multilingual for guest

Allow to communicate on the Hotel services

Alice App:

- Online chat multilingual for guests

- 24/7 service monitoring

- Booking engine integrations

- E-mail, phone & SMS communication

COMPARISION IN DESTINATIONLounge Up:

Online communication with in room guestsPossibility to propose additional sales (room service – Meals…)Check guest satisfaction with the online surveyPropose services directly Conciergerie services with hotel recommandationsDifferent languages & available in all systems (android, appstore…)

Alice App:

- Guest communication through sms, e-mail, phone

- Database of the shops in the area

- Upselling

- Possibility of ordering room service

- E-concierge

- Access to all social media

COMPARISION POST-STAYLounge Up:

Keep in touch with customer

Give possibility to book the future room online Loyalty

Alice App:• Feedback

• Scoring system

• Real time chat language with the guest

• => increase loyalty

HOW HAS « MOBILE » IMPACTED TRAVELERS’ BEHAVIOR ?- GAIN OF TIME- PERSONALIZATION- MORE TIME TO MAKE A CHOICE- ACCESSIBLITY FROM EVERYWHERE- REDUCTION OF HUMAN CONTACT => EVERYTHING IS DONE

THROUGH DEVICES

WE CHOOSE ALICE APP, BECAUSE:

- COMPARE TO LOUNGE UP, YOU CAN BOOK ON THE APP- MORE INTERNATIONALLY- BETTER VISIBLITY

WHICH APP PROVIDER WOULD YOU CHOOSE FOR YOUR HOTEL, WHY?