Apostila Curso Job Interview

8/11/2019 Apostila Curso Job Interview

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USA INTERNATIONAL

JOB INTERVIEW COURSE

A QUICK GUIDE ON JOB INTERVIEWS, HR WRITTEN TESTSAND HOW TO BEHAVE IN THEM


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PERSONAL MATTERS

Are you married?Yes, I am. No, I'm single. No, I'm divorced.

No, I'm a widow (female). / widower (male).

Do you have children?Yes, I have one child. Yes, I have wo children. No, I don' have !ids.

"ha do you do in your s#are ime?In my s#are ime, I go o he $each. In my s#are ime, I go sho##ing.In my s#are ime, I go ou wih my friends. In my s#are ime, I read $oo!s.I%m a voluneer wih an N&. I hel# #oor !ids in my communiy.

Are you currenly reading any $oo!? Do you remem$er he las one you read? I%ve us finished un *+u%s Ar of "ar-.I%m reading a selfhel# $oo! on leadershi#.

I don% read $oo!s oo ofen, $u I !ee# u#daed wih #a#ers and Inerne. I read a hriller novel some monhs ago.

*I0

*he 1uesion a$ou reading ha$is is acually a$ou your general culure level andwillingness o sudy and !ee# u#daed. Don% answer I never read- or 2eadingma!es me slee#-.

De#ending on he com#any or counry, $eing a voluneer is highly a##reciaed fori conveys he message of $eing social res#onsi$le. 3owever, one should $ecareful when i comes o $e engaged in #oliical or environmenal causes.

456*52A6 N*70

As!ing an a##lican%s age, marial saus, ec. is illegal in he 5.. and some ohercounries and is considered #reudice in he la$or mar!e.


3/33

EDUCATIONAL BACKGROUND

"hich universiy did you aend?I aended 5nisana. I aended 5nisanos. I aended 87I.I aended he I* (Informaion *echnology) 4ollege a 9I* (9assachusses Insiueof *echnology). (e.g. Adminisraion 4ollege a 8&:).I aended a small college in my home own.

Are you graduaed?Yes, I have a medicine degree. Yes, I have a #hysics degree. Yes, I have a lawdegree. (e.g. engineering degree, economics degree, ec.)

No, I'm no graduaed.

"hich school su$ecs are you good a? / are you no so good a?I%m good a 3isory and oruguese.I%m no so s!illed in 9ah and 4hemisry, $u I !ee# on im#roving.I%m no so s!illed in 7nglish , $u I%m a!ing #rivae classes.

*I0

"henever you are as!ed a$ou wea! #oins, no only recogni+e hem $u also#oin ou ha you%re doing somehing o im#rove i. Don% say I%s a hard1uesion- or I never s#en ime hin!ing of i-.

456*52A6 N*70

An Americansyle resume is one side of A; only, and is wrien in noe form< a7uro#eansyle 4: can $e a lile longer.

7ducaional and wor! e=#erience are wrien in reverse chronological order. 9odern resumes and 4:s em#hasi+e achievemens(measura$le hings ha have

$een done) as much as s!ills


4/33

A TYPICAL JOB INTERVIEW

First scene talking to the secretary

2achel0 &ood evening> 9y name is 2achel and I am here o see 9r. ohn a$ou hevacancy for a su#ervisor.ecreary0 All righ. 4ould you wai for a second, #lease? I%ll conac him. You mayhave a si.2achel0 !, no #ro$lem, han!s.

Second scene talking to the big boss

9r. ohn0 9rs. 2achel? 8ollow me #lease@have a sea.2achel0 !, han!s.9r. ohn0 All righ, le%s see... 8irsly, le me as! you some #ersonal 1uesions, o!?2achel0 !, no #ro$lem.9r. ohn0 Are you married?2achel0 Yes, I am.9r. ohn0 Do you have children?2achel0 Yes, I have wo children.9r. ohn0 !, now le%s al! a$ou your s!ills@3ow many languages can yous#ea!?2achel0 I can s#ea! hree differen languages0 7nglish, #anish and 8rench.9r. ohn0 Are you used o wor! wih igh schedules?2achel0 Yes, of course@I have no #ro$lems wih ha.9r. ohn0 "hich universiy did you aend?2achel0 I aended 4am$ridge 5niversiy.9r. ohn0 "ha #revious e=#erience did you have?2achel0 I%ve wor!ed in he emergency room a &eneral hos#ial in N.Y. 4iy for Byears. I was res#onsi$le for managing nursery and office saff as well.

9r. ohn0 "ha s!ills do you have which you could a##ly?2achel0 7ven hough I sill have a lo o learn C and his is wha moivaes me oa##ly for an o#ening a your renowned hos#ial, I already had he chance oe=#erience a grea variey of any !ind of siuaions. I%m organi+ed, resourceful,highly moivaed and have e=cellen communicaion s!ills. I%m also relia$le andfle=i$le.9r. ohn0 well, 9rs. 2achel, we are done here. Now you have o wai unil we giveyou a call, righ?

2achel0 *han!s a lo, 9r. ohn@I would welcome hearing from you@&ood nigh>9r. ohn0 &ood nigh>


5/33

SOME USEFUL TIPS FOR JOB INTERVIEWS:2emem$er0 commimen, organi+aion and #uncualiy are highly valued feaures,no o menion your s!ills, of course.

Is very im#oran o dis#lay ineres in he #osiion. 3ave E #reviously done essaysin your mind, oruguese and 7nglish versions. *he o#ic can $e randomly chosen,

$u you migh $e al!ing a$ou yourself.*hey no only wan o ge o !now you, $u also assess your 7nglish and orugueses!ills."hile al!ing o he headhuner us $e yourself, $ehave in a !ind way, have a

#osiive $ody language and !now some answers(7nglish and oruguese) $y hearfor hese 1uesions0 which as!s you #erformed in he las o$, hings a$ou yourfamily, wha you do on your s#are ime, educaional $ac!ground, your srenghs,your wea!nesses(always menion wha you are doing o go over hem).

If he inerview a!es #lace in he com#any, ry o $e u#daed a$ou i. "ach ou for1uesions such as0 F3ow can you add value o our $usiness?F, or F"hy you hin!you will $e useful here?F which will $e as!ed and will ma!e you $e hired or no.*has a good reason o !now everyhing a$ou he #osiion you wan as well. Arrivea lile earlier for he inerview and, de#ending on he com#anys #rofile, wearformal clohes (firs im#ression lass).

4lohing maers< if you are in dou$ concerning wha o wear, as! a$ou i< avoid he

e=remes, li!e flashy clohes or very formal ones .

Afer he inerview, if he headhuner doesn' call you wihin he ime agreed, callhim as!ing a$ou he #osiion. Always $e !ind and #olie, no maer he answer.2emem$er ha oher #osiions may $e needed in he same com#any in he fuureand you can a##ly again.

Never $urn $ridges>


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INTERVIEWING DOS AND DONTS

WHAT TO DO...

Do e=#ress yourself clearly wih a srong voice and good dicion and grammar.

Do #ay aenion o your #ersonal a##earance< dress o your advanage.

Do offer a firm handsha!e.

Do a!e criicism gracefully.

Do have #reviously #re#ared 1uesions a$ou he em#loyer and #osiion.

Do dis#lay a sense of humor.

Do remem$er he inerview%s name and use i during he inerview.

WHAT NOT TO DO...

Don% $e over$earing, overaggressive or conceied.

Don% show a lac! of ineres or enhusiasm.

Don% em#hasi+e money as your main ineres in he o$.

Don% $e indecisive.

Don% conradic yourself in res#onses.

Don% ma!e e=cuses for unfavora$le facors on your record.

Don% inerview unless you are ineresed in he o$... don% us sho# around-.

Don% forge0 Y5 conrol he conen of he inerview.


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SOME TRICKY BUT FREQUENTLY ASKED QUESTIONS

1. Why are you seeking this position?I wan his o$ as o advance my career and as I%ve always waned o wor! for a

glo$al organi+aion.

2. Where do you see yourself in 5 or 10 years if you are successful in thisapplication?

I%d li!e o learn everyhing #ossi$le a$ou his o$ and $e in a managemen #osiion$y ha ime.

3. Why should we employ you? I can $ring a lo of e=#erise, as well as #osgraduae 1ualificaion. I have #lans forsreamlining sysems.

4. Why do you want this position?I wan o $roaden my career and e=#erience $y oining a large cor#oraion. I%s hene= logical se# in my career #lan.

5. What are your weak points?9y wea! #oins would $e some of your #rograms and sofware a##licaions, $uI%m ma!ing effors o im#rove such s!ills.

6. What was your relationship with your last oss?I had a very cordial and #rofessional wor! relaionshi# wih him/her. 3e augh me alo. I res#ec him/her.

!. "ow much do you e#pect to earn?I e=#ec o earn a mar!erelaed salary com#ai$le wih he #osiion.

$. What are your strengths?I learn 1uic!ly, can ma!e decisions relaed o he o$, as well as $eing a eam #layer.I can acce# criicism.

%. &ell me something aout yourself.I%m a #erson who ges on well wih #eers and cowor!ers.

10. 'o you ha(e any )uestions?Yes, I do. "ha sudy #rograms do you offer? "ha are my #romoion chances inhe com#any? 3as he com#any go any more glo$al e=#ansion #lans?


8/33

USEFUL EXPRESSIONS FOR ANSWERING JOB INTERVIEWQUESTIONS

During a o$ inerview, as he conversaion evolves, an inerviewee may occasionallyneed ime o hin! a$ou a hard 1uesion, ma!e hings clear for he inerviewer or $esure a$ou wha%s really $eing as!ed.*he following answers and 1uesions can hel# an a##lican0

As!ing forclarificaion/reformulaing

I%m sorry, could you e=#and on wha you mean$y @

Do you mean, how do I@?

laying for ime *ha%s a very ineresing 1uesion. I wouldsay@

*ha%s a difficul 1uesion o answer< le%s ussay ha@

rucuring your answer I%d li!e o answer ha in wo ways0 firsly,...,secondly,...

I hin! here are wo im#oran as#ecs o his1uesion.

&iving concree e=am#les 6e me give you an e=am#le of wha I mean.

*a!e..., for insance.

:alidaing your answer Is ha wha you waned o !now?

Does ha answer your 1uesion?

7=am#les0

Inerviewer0 3ow do you deal wih cowor!ers who don% share he same #oin ofview as yours?Inerviewee0 Do you mean, how do I deal wih conflics a wor!?

Inerviewer0 "ha ma!es a com#any successful?Inerviewee0 I%d li!e o answer ha in wo ways0 firsly, successful com#anies arefle=i$le enough o ada# o changes 1uic!ly< secondly, hey add value o heir $rands.


9/33

CAREERS AND EMPLOYMENT VOCABULARY

JOHNS BACKGROUND

Gefore graduaing, ohn 2ivers a!"#$ %&'o$s in weny com#anies. 3e (a))*&'+!")+#$ for a second inerview a 6ee 4om#anies. 3e a++#-$#$a secondinerview conduced $y aa-#!of managers. 3e (a) &%%#'#$ a &)"+"&-as amanagemen rainee. *wo years laer he (a) a&"-+#$logisics manager. "hen6ee%s go ino difficulies, ohn (a) a$# '#$/-$a-+. 3e found a o$, $u (a)$")"))#$afer arguing wih his $oss. "hile he (a) /-#!&0#$, ohn sudied for amaser%s degree. *han!s o his #-*a-1#$ CV, ohn (a) *"'#$$y a firm ofconsulans. In his early fifies, he +&&2 a )a33a+"1a!o wrie a $oo!. *he $oo! was a

$esseller, and ohn '#)"4-#$ %'&he firm. 3e '#+"'#$from $usiness and nowlives in he souh of 8rance.

o a##ly for0 o ry , o $e a candidae

o $e shorlised0 o $e chosen

o aend0 o go o

anel0 (here) grou# of #eo#le

o $e offered a#osiion0

o ge a o$ in a s#ecific level of a com#any%s hierarchy

o $e a##oined0 (here) o $e #romoed

o $e maderedundan0

o $e laid off, o lose a o$ due o circumsances ou of yourconrol

o $e dismissed0 (here) o $e fired, o lose a o$ due o #oor #erformance orconflics

o $e unem#loyed0 o no have a regular, formal o$enhanced 4:0 a 4:/resume $eer han $efore due o courses or wor!e=#erience

o $e hired0 o $e conraced o wor!

o a!e asa$$aical0

o a!e some ime off, usually a year, o dedicae o yourself(a!ing courses, raveling, voluneering, ec)

o resign from0 o decide o so# wor!ing in a com#any

o reire0 o so# wor!ing a an old age or afer wor!ing for many years


10/33

TEXT COMPREHENSION

As!ing o$ a##licans o answer e= com#rehension 1uesions has $ecome common#lace. 4om#anies and o$ huners in general will assess your reading, wriing andcom#rehension s!ills as well as your 7nglish !nowledge iself.

A BUSINESS ANECDOTE

A large cor#oraion had us hired a new 47. As he old 47 was leaving, hediscreely #resened his successor wih hree envelo#es num$ered one, wo andhree. If you have a #ro$lem you can% solve, o#en he firs of hese-, he old henew 47.

"ell, a firs hings wen smoohly, $u afer si= monhs sales had fallen $y BHand he shareholders were geing very im#aien. *he 47 was $eginning odes#air, when he remem$ered he envelo#es he old 47 had given him. 3e wen o his office, closed he door and o#ened he firs envelo#e. *he messageread, *ry $laming your #redecessor-. *he new 47 called a #ress conference andacfully $lamed he #revious 47 for he com#any%s #ro$lems. *he shareholdersand he #ress were saisfied wih his e=#lanaions, and a few wee!s laer he 47was relieved o see ha sales had im#roved $y EH.

A$ou a year laer, he com#any was having serious #roducion #ro$lems. *he47 had learned from his #revious e=#erience0 as soon as he had closed his officedoor, he o#ened he second envelo#e. *he message read, You ough o reorgani+e-.3e immediaely reorgani+ed #roducion, and he com#any 1uic!ly recovered. A year or wo afer ha, coss were rising day $y day and he com#any was inrou$le again. *he 47 wen o his office, closed he door and o#ened he hirdenvelo#e. *he message read, You migh wan o #re#are hree envelo#es.

. "ha did ma!e he shareholders an=ious?E. ne of he hree messages may $e considered unehical, or a leas, unfair. "hich

message is his?. 3ow did he 47 feel afer sales im#roved?;. *he old 47 lef he com#any due o sales decrease. Is his rue or false?J. "rie down shor messages o $e #u ino hree envelo#es o a 47.K. 4an you e=#lain he irony $ehind he anecdoe?


11/33

A CV5R6SUM6 MODEL


12/33

YOUR CV5R6SUM6

FILL IN THIS CV FORM WITH INFORMATION ABOUT YOU:

7NAME8

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

7ADDRESS, PHONE NUMBER, EMAIL ADDRESS, NATIONALITY8

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLEDUCATION

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL



PROFESSIONAL EXPERIENCE








LANGUAGES AND TECHNOLOGY




INTEREST




13/33

A JOB AD

C*#% Wa-+#$

A'# 0&/ a- #9#'"#-1#$ C*#% "- K&'#a- C/")"-#A'# 0&/ a *a'$(&'2"-4, a3"+"&/) #')&-, '#a$0 +&3# a H#a$ C*#% "- a %a&/) K&'#a- '#)+a/'a-+I% 0&/ a-)(#'#$ 0#) +& +*#)# ;/#)+"&-), +*#- 0&/ a'#"- !/12.P/-4$/12 ") )##2"-4 a- #9#'"#-1#$ C*#% +& %"!! +*#"'&)"+"&- &% H#a$ C*#%.A!! a!"1a-+) /)+ )#a2 %!/#-+ E-4!")* a-$ K&'#a-

a-$ /)+ *a >?=@ @ +& a''a-4# a- "-+#'


14/33

&7N72A6 57*IN

If hired, wha !ind of em#loyee would you $e?I would $e a dedicaed, #rofioriened eam #layer.

"ha are you loo!ing for in a o$?I%m loo!ing for challenging as!s o $rush u# my s!ills.I wan o learn as much as #ossi$le and $uild a newor!.

7D54A*IN

"hy did you choose your universiy/college?Gecause i is a well!nown insiuion/ he #rofessors are re#ua$le/ he curriculum ismar!edriven.

"ha are your educaional goals?I #lan o ge a 9GA in 8inance/ a 9asers degree in B years / a hd in 7conomics.

"ha do you mos value a$ou your educaion? "hy?I value my mah s!ills/ my general !nowledge he mos.

G5IN7 3I63Y

"ha is your #hiloso#hy owards wor!?"or!ing wih dedicaion and commimen. / "or! is good for he $ody, mind, hearand soul. I creaes worh for he com#any and he individual. / &ive a hones daywor! for a hones day #ay.

"ha do you feel are im#oran #rinci#les for o#eraing a successful $usiness?

Aiude ma!es he difference < do wha you !now well < $uild u# a lasing, res#eced$rand < don% sell #roducs or services, sell dreams< $usiness is a$ou num$ers and#eo#le0 don% neglec eiher.

"ha y#es of values and $eliefs do you feel are derimenal o a $usiness?*hin!ing ha em#loyees are inca#a$le of hough and hey mus only follow orderstrengths?. 2elae your srenghs o he as!s and aciviies involved in he o$ youare inerviewing for.

"7AMN77

W*a+ a'# 0&/' (#a2-#))#) ") &-# &% +*# +&/4*#)+, 0#+ &)+ "&'+a-+;/#)+"&-) a)2#$ $/'"-4 a &3 "-+#'


24/33

oe !nows ha he is im#ulsive, someimes even aggressive and su$$orn. 3e is ooselfcriical and criical of ohers, a ough and demanding manager. In res#onse o he1uesion, oe chooses o disclose only some of hese wea!nesses C hose ha do noaffec his li!elihood of success in he o$.

oe0"I am too self-critical and may be quite stubborn at times"

oe's res#onse is sincere and direc, ye he 1ualiies he chose o #resen do no affechis a$iliy o #erform and herefore hey are unli!ely o affec his chances of #assinghe inerview C on he conrary.

T0"1a! (#a2-#))#) +& $")1!&)# a+ a &3 "-+#'


25/33

may direcly affec your #erformance on he o$ you are a##lying for.2emem$er ha a wea!ness inerview 1uesion is acually a way o show yoursrenghs.

Answer in a confiden, direc and nonhesian manner.

I is im#oran you remem$er ha a wea!ness is a virue in disguise. omeone who is+a!2a+"


26/33

Do you feel i%s more im#oran o $e well li!ed $y ohers or $e admired for youreffeciveness?(ersonal answer. *he answer can $e good or $ad for he inerviewee de#ending onhe #osiion he/she is a##lying for.)

3ave you ever fel irriaed or frusraed while dealing wih a cusomer?I%ve never fel irriaed so i wouldn% $e very #rofessional. I fel frusraed aferwor!ing hard o convince a cusomer and wach him/her giving u# on a deal.

*7A9 "2M AND 472A*IN

Do you consider yourself o $e a eam #layer? "hy?In a wor! environmen, here are Feam leadersF, Feam #layersF, and FlonersF. Aeam leader is usually a manager or su#ervisor of a grou# (eam) and is res#onsi$le olead or manage he as!(s) ha he eam will wor! on $y assigning each eammem$er a wor!load. A Feam #layerF (a mem$er of he grou#) wor!s well wih heres of he grou# and carries his/her share of he load and hel#s he ohers achieve heas!(s) for which he eam is res#onsi$le. A loner #refers o wor! alone and managehis/her own as!s. In order o answer he 1uesion, you need o analy+e he hreecaegories and deermine where you fi $es and answer honesly.

3ow would you show your cowor!ers he im#orance of coo#eraion?I would, for insance, #ro#ose a as! o $e done in E ways0 $y a eam andindividually. *he resuls would s#ea! for hemselves.

&ive me an e=am#le of a ime when you assised a cowor!er o enhance heir wor!s!ills.(ersonal answer. Gu a##licans should demonsrae hey are hel#ful and alwaysready o hel# cowor!ers.)

"2M 7N:I2N97N*


27/33

In wha !ind of wor! environmen are you mos comfora$le?ne ha les me grow o my full #oenial and allows me o do wha I do $es.I am mos comfora$le in a eam oriened office environmen. I love a o$ whereeveryone wor!s ogeher o ge a o$ done.

3ow do you handle a siuaion wih low em#loyee morale?8irsly, I idenify he cause(s) of low em#loyee morale. omeimes hey are nomoneyrelaed. econdly, I will ge rid of negaivism and rumors. *hen, I will as!each saff mem$er o se u# a goal for himself/herself in he shorerm.

*27 AND 27527

3ow do you wor! under #ressure?I #riorii+e he mos im#oran as! o do firs, hen he second and so on. I informcusomers/cliens if hey have o wai. And I as! for eam hel# if necessary.I%m a srong decisionma!er and a mulias! wor!er so I can co#e wih #ressure.

"ha se#s do you a!e o accommodae sudden and immediae changes ha occurwihin he organi+aion?I have he a$iliy o funcion wih incom#lee informaion, have an ada#a$leaiude owards changing condiions, and handle change well.

2G679 6:IN& AND D74IIN 9AMIN&

*ell me a$ou a as! ha really esed your analyical a$iliies.(ersonal answer. Gu he o$ see!er should menion a ime where he/she had o usereason and logic o resolve a #ro$lem. o$ see!er may have analy+ed all he relevaninformaion and creaed a good, effecive soluion.)

3ow do you handle a siuaion wih inade1uae resources?I use all my creaiviy and he saff%s as well. omeimes we a!e resources forgraned and forge how can $e challenging o wor! wih few resources.


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3ow do you ma!e decisions ha do no fall wihin your area of res#onsi$iliy?If his decision will mee he needs of a clien, I won% hesiae. Aferwards, I%ll re#oro a su#erior.

In which siuaions do you use oher%s hel# for decision ma!ing?"hen I%m no a$le o see he $roader #icure and when saff is $eer han me a a

#aricular s!ill necessary o ma!e a decision.

3ow do you decide when somehing is oo ris!y, even if he rewards are grea?8rom a financial #oin of view, ris!s are oo $ig if hey can #u you ou of $usiness

Apostila Curso Job Interview

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