AOHC Webinar - How London InterCommunity Health Centre Used their Employee Engagement Survey
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Copyright©2015, Talent Map. All rights reserved. TalentMap Overview for
Transcript of AOHC Webinar - How London InterCommunity Health Centre Used their Employee Engagement Survey
Copyright©2015, Talent Map. All rights reserved.
TalentMap Overview for
Copyright©2015, Talent Map. All rights reserved.
TalentMap By The Numbers
• 15+ years in business• 1,000+ engagement survey projects launched since inception• Hundreds of engagement survey projects launched each year• 1 million+ employees surveyed annually• Benchmarks by size, industry, geography and others• Products include standard and custom
• Engagement, Pulse, Entry, Exit, 360 & Custom (Culture, Safety, etc.)
• Services include action planning• Focus groups, workshops, blended leadership training & coaching
• Only 1 Focus
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Sample Clients & Benchmark
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Programs & Partners Technology & Engineering Nonprofits/Government Financial/Logistics & Other
Healthcare
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Some Of Our Associations / Partnerships
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Action Planning
12 Month Coaching
TalentMap’s Proven 7-Step Process
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1. Prepare for Action
2. Develop Questionnaire
3. Pre-survey Communication
4. Deploy Survey
5. Analyze, Interpret &
Report
6. Discuss, Clarify & Plan
7. Communicate & Act
1. Executive2. Logistics
1. Customize2. Survey Mapping
1. Posters2. Templates3. FAQs
Focus Group
DIY Workshopswith HR
1. Online2. Mobile3. Paper
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We Answer Four Key Questions
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1. How engaged are your employees? (scale out of 100)
2. How effective are your workplace practices?
3. What are your most powerful drivers of engagement?
4. Where should you focus your efforts to improve engagement? (for your biggest ROI)
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We Help you Connect the Dots for Your Executives
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Employee Engagement
Employee Productivity
Employee Retention
Discretionary Effort
Patient/ Stakeholder
Value
Patient Satisfaction
Revenue Growth
Profitability
TalentMap’s 12 high performance work practices that drive employee engagement Strong
Patient Satisfaction
Scores
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TalentMap’s Measurement Approach to Patient Satisfaction & Employee Engagement Drives Business Performance
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Benchmarks by Size, Industry, Location and Others
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Benchmark Small Organization
Medium Organization
Large Organization
Healthcare Centres
Healthcare Primary
Financial Services
Overall TalentMap
Demographics < 250 employees
250 – 999 employees
1,000 + employees
Smaller Community
Centres
Larger Urban/small
rural Hospitals .
Insurance/Credit
Unions/Investment
All Clients
Respondents 15,000+ 50,000+ 250,000+ 15,000+ 250,000+ 250,000+ 1M+
Experience with TalentMapEmployee Engagement Survey
July 21, 2015
Background
• Conducting Employee Surveys with TalentMap since 2004
• Wanted an external 3rd party with validated tool • Wanted benchmark data with other health care
organizations, not just how we were doing• Did 2 surveys solo, before SWLHIN together
Lessons Learned – First Survey
• Important that groups of less than 5 cannot get a report – choose your groupings wisely and meaningfully
• Staff appreciated confidentiality and trusted it – but confusion over who was going to read the verbatim comments
• Clinical teams lag behind community in response rate consistently
SWLHIN - CHCs
• Did an RFP for vendor for the 5 CHCs• At the time, TalentMap was the only one who had benchmark
data for CHC type organizations• Benchmarking within our LHIN, other CHCs• Heading into our third survey with TalentMap as a collective,
adding SOAHAC
BENEFITS
• Feature of being able to see data compared to our last survey
• Benchmark against our regional CHCs and national data for CHC type organizations
• Easy to read reports• Themed comments grouped together, again
benchmarked against mean
BENEFITS
• Hot spot map – showing teams (as we’ve grouped them) comparison to mean of organization
• Zero in on the top engagement areas that will make impact in change ideas
• Some years we made big changes, other years smaller• Able to customize questions and reports (for a fee)
CHALLENGES
• Benchmarking within our LHIN perhaps not best benchmarks – size, population served etc.
• Think carefully about team groupings before survey – reporting year over year, or when sample is smaller than 5
• Encouraging people to respond, sending reminders
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AOHC Pricing
Program Component TGC+ for CHCSPECIAL
Standard TGC+ Pricing
Program License (annually) $4,999/Annually $10,000/Annually
Project Management Included Included
Survey Customization (Edit, add, remove up to 10 questions) (English only) (2 iterations)
Included Included
Communication Support & Data Mgmt. (HRIS) Included Included
Survey Deployment (managed by TalentMap) Included Included
Management Report Executive (PPT) Executive (PPT)
Results Present.: Executive team (online) – 60 min Included (.ppt) Included (.ppt)
Online Reporting Included (online) Included (online)
External Benchmark Comparison Included (online) Included (online)
Incorporate Previous Period Norm Data Included (online) Included (online)
Survey Launch Period #1 or #2 Nov 15th - Dec 15th or May 15th - Jun 15th
Choice of all dates
Minimum per period 5 5
ECFA Compliant NA
Standard pricing over to clients
Unique offering to each CHCs buying as
a group
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Q: Why survey?
A: Understanding and improving engagement is the most important action a leader can take to
improve the organization.
Q: How much does it cost?
A: $3,999 no customizations ‐ $4,999 customize up to 10 items.
Q: Can we customize our questions?
A: Yes, you can customize up to 10 items (questions).
Q: When can we survey?
A: You can survey either in the Fall or the Spring, you choose.
Q: Are our results benchmarked to other CHCs?
A: Absolutely, we compare you to over 50 Ontario CHCs.
Q: What kind of reports do we get?
A: You get a fully customized Executive report, and unlimited online reporting.
Q: Who presents the results?
A: Our senior consultants present and discuss your results online.
Q: Is it ECFAA and Accreditation Canada compliant?
A: Yes. We are fully compliant to save you time and money.
Q: Is the survey anonymous and confidential?
A: Yes. It is managed by TalentMap, a professional 3rd party survey provider. All responses are completely anonymous
AOHC MEMBERS OFFERING FAQs
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Copyright©2014, Talent Map. All rights reserved.
• Sign up by Oct 15th, for Nov 15th launch• Contact Louie Mosca – he will send you a link to web form to complete and you will receive a call from your project manager to finalize agreement
• Contact Details• [email protected]• 613-248-3417,501• www.talentmap.com/AOHC
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