“Where were all the coaches when the banks went down?”nnf.coachfederation.org/Downloads/Virtual...

Coaching in Challenging Times

John Blakey & Ian Day

www.121partners.com

“Where were all the coaches when

the banks went down?”

Copyright 121partners 2009

Evolution of the Professions


Boom, boom, boom….

� CIPD 2006

• 82% reported difficulties recruiting

• 69% reporting difficulties retaining

� RightCoutts 2006

• 41% of Senior HR professionals thought retention of key staff was critical issue

� Accenture 2006

• 67% of senior directors think the inability to attract and retain the best talent is top 3 threats to success


The Skills of Coaching – Building

Relationships (ICF Competencies)

� Shows genuine concern for the client's welfare and future

� Demonstrates respect for client's perceptions, learning style, ….

� Attends to the client's agenda, and not to the coach's agenda

� Summarises, paraphrases, reiterates, mirrors back ….

� Asks questions that reflect active listening …

� Acknowledges the client for what they have done, not done, ….


Risks

Collusion Irrelevance Self Obsession

Bust, bust, bust….


The Skills of Coaching - Delivering

Results (ICF Competencies)

� Positively confronts the client when he/she does not take actions

� Promotes client's self-discipline and holds the client accountable

� Creates a plan with results that …..have target dates

� Challenges client's assumptions…. to provoke new ideas

� Is clear, articulate and direct in providing feedback

� Accesses own intuition - "goes with the gut“

� Is open to not knowing and takes risks


The link between relationships

and results


Stretch yourself into the less natural when moving beyond your

default position

Rapport & Relationship

Shows genuine concernDemonstrates respect

Attends to client's agendaSummarises, paraphrases…

Active listeningAcknowledges the client

Business Results

Positively confrontsHolds the client accountable

Challenges assumptionsprovides feedback

Uses intuitiontakes risks

Facing the FACTSTM!

Feedback

Accountability

Challenge

Tension

Systems Thinking


Contracting in the FACTSTM Approach

F Discussing the importance of feedback and asking permission to

give feedback

A How does the coachee wish the coach to hold them accountable

for actions?

C What does effective challenge mean to the coach and the

coachee?

T What level of tension is optimum for coachee performance?

S What are the expectations of the wider system for the coaching

assignment?


Z.O.U.D

The zone of

comfortable debate (ZOCD)

The zone of

uncomfortable debate

(ZOUD)

What are the

conditions to

enable you to

stay in the Z.O.U.D.?


Debate & Discussion

Where does a coach’s prime responsibility lie in a

coaching relationship?

To the needs and goals of the individual coachee 54%

To the coach’s own ethics, values and integrity 21%

To the needs and goals of the sponsoring organisation 15%

To the needs and goals of the coachee’s team 8%

To the needs and goals of the coachee’s line manager 1.6%

% Ranked No.1

What is the appropriate responsibility of a coach

for ‘big picture’ issues such as the ‘credit crunch’

crisis, leadership ethics and/or sustainability?

0 10 20 30 40 50

Other

Specific

Stance

Powerful

Questions

Irrelevant

%

FACTS - Systems Thinking Theory


zoom edit

FACTS – Systems Thinking Practise

� Customers• How do you think your customers would react to this?

� Staff• In this situation, what could you do that would make your staff feel very

proud to work for you and this company?

� Shareholders• If you owned this business then how would that change your

perspective?

� Society• If this topic were featured on the front page of the Daily Telegraph, how

would you like to be portrayed?

� Family• If you were talking about this to your grandchildren in twenty year’s

time, how would you explain your decision to them?

� Friends• Who is your best friend? What would their advice be to you right now?


FACTS – Accountability Theory

Access

to Information

Shifting Expectations

Generation Y Speaking Up

Accountability


FACTS – Accountability


Debate & Discussion

Survey Findings- When performance

dips how do you challenge?

Ask powerful questions 75% Always

Confront coachee with my opinion thathe/she is in denial 65% Sometimes

Give feedback on their impact on meas a coach 60% Sometimes

Seek feedback and involvement of other stakeholders 58% Sometimes


FACTS – Feedback TheoryStages of giving feedback

� Observed – what was seen/what happened (specific, factual, description non-judgemental, “the act not the actor”)

� Impact – what assumptions did you (or others) make as a result, how did this make you feel of this, what are the consequences

� Invite input – “how do you see this?”

� Action – what should be done? Future focused and constructive (something can be done)

� In the context of a mutually respectful relationship


FACTS – Challenge Theory

‘A test of one's abilities or resources in a demanding but stimulating undertaking’


FACTS – Challenge Theory

Who challenges you?

What enables them to ‘get away with it’?’

How do they do it effectively?

What is the positive impact on you?

What happens when it goestoo far?


Increasing Tension

(and risks breaking rapport)

Constructive

Tension

Comfort Anxiety

How does a coach sustain the optimum level of

tension in a coaching relationship?


Debate & Discussion

What percentage of your coaching time do

you adopt a pure non-directive approach?


0.00 10.00 20.00 30.00 40.00

0%

1-20%

21-40%

41-60%

61-80%

81-99%

100%

Percentage of respondants

Creating the Conditions

to face the FACTS!

I

MP

AC

T

Session 1 Session 2 Session 3 Session 4


Facing the FACTS!

Feedback

Accountability

Challenge

Tension

Systems Thinking


Q&A

WHERE WERE ALL

THE COACHES

WHEN THE BANKS

WENT DOWN?

John Blakey and Ian Day

Foreword by Sir John Whitmore

Edited by Alice Hurley


Coaching in Challenging Times

John Blakey & Ian Day

www.121partners.com

“Where were all the coaches when

the banks went down?”


“Where were all the coaches when the banks went down?”nnf.coachfederation.org/Downloads/Virtual...

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