“Commitment is what transforms a promise into reality ... Breeze/June...2 Maharashtra Amol Patil 3...

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Shriram City - News Letter - Breeze - 1st June 2015

“Commitment is what transforms a promise into reality.” - Abraham Lincoln

1st JUNE 2015

The Star of the Month section in Breeze is an attempt to showcase and appreciate the efforts of

our employees who have put in exceptional performances. We hope that this section will motivate and

inspire all our readers!

In the June 2015 edition of Star of the Month, we wish to highlight the achievement

of our Recovery Head (Punjab), Mr. Gursharan Singh in the Two Wheeler team of

Punjab.

Gursharan Singh started his career in SCUF seven years ago. He joined as ABM for

Bareilly, and is now the Recovery head for Punjab. Under his leadership, Punjab has become

the star performer in collections among Northern states in April 2015. The Punjab recovery

team closed with 97.9% of collections, and also seized 122 vehicles. They have set an

example for other states with their efficiency and hard work, and are a source of pride for

the North region. Under Gursharan Singh the state has been doing well consistently in the

past years including the financial year 2014-15. Punjab’s performance in April 2015 is

summarized below:

We congratulate Gursharan Singh for his efforts and leadership, and wish him the

very best for the future.

Star of the Month

PUNJAB DIVISION EFFICIENCY %

LIVE 0 BOUNCING 90.70%

LIVE 0 OVERALL 97.90%

SOFT ARREAR 41.20%

SOFT BILLING 88.70%

HARD ARREAR 4.00%

HARD BILLING 62.80%

BOUNCING 38.20%

SEIZING 122

MANPOWER PRODUCTIVITY 80

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What is a Non-Banking Financial Company?

A Non-Banking Financial Company (NBFC) is a company

a) registered under the Companies Act, 1956

b) Its principal business is lending, investments in various types of shares/stocks/bonds/

debentures/securities, leasing, hire-purchase, insurance business, chit business

c) Its principal business is receiving deposits under any scheme or arrangement in one lump sum or

in installments.

However, a Non-Banking Financial Company does not include any institution whose principal

business is agricultural activity, industrial activity, trading activity or sale/purchase/construction of

immovable property. (Section 45 I (c) of the RBI Act, 1934) . One key aspect to be kept in view is that

the financial activity of loans/advances as stated in 45 I ( c) , should be for activity other than its own.

In the absence of this provision, all companies would have been NBFCs.

Does the Reserve Bank regulate all financial companies?

No. Some financial businesses have specific regulators established by law to regulate and

supervise them, such as, IRDA for insurance companies, Securities Exchange Board of India (SEBI) for

Merchant Banking Companies, Venture Capital Companies, Stock Broking companies and mutual

funds, National Housing Bank (NHB) for housing finance companies, Department of Companies

Affairs (DCA) for Nidhi companies and State Governments for Chit Fund Companies. Companies

which do financial business but are regulated by other regulators, are given specific exemption by

the Reserve Bank from its regulatory requirements, such as, registration, maintenance of liquid

assets, statutory reserves, etc.

Understanding NBFCs

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… Contd.

What kind of specific financial companies are regulated by the RBI?

The Reserve Bank of India regulates and supervises Non-Banking Financial Companies which

are into the business of

a) lending

b) acquisition of shares, stocks, bonds, etc., or

c) financial leasing or hire purchase.

The Reserve Bank also regulates companies whose principal business is to accept deposits.

(Section 45I (c) of the RBI Act, 1934).

Can all NBFCs registered under the RBI accept deposits ? Does getting a Certificate

of Registration from the RBI mean the company can also raise deposits?

No. As stated above, registration with RBI does not automatically allow an NBFC to accept

deposits. The Reserve Bank specifically authorizes an NBFC to accept deposits. This permission is

given after verifying a registered NBFC's performance for three years. That an NBFC is permitted to

raise deposits from public is specifically mentioned in its certificate of registration. In fact as a matter

of public policy, Reserve Bank has decided that only banks should be allowed to accept public

deposits and as such has since 1997 not issued any Certificate of Registration (CoR) for new NBFCs

for acceptance of public deposits.

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Krav Maga, which translates to “contact combat” is a self-defense system that

emphasizes threat neutralization, defensive and offensive maneuvers, and aggression.

As a part of empowerment with self protection, a half–day workshop was organized on

Krav Maga in Mumbai to empower women in SCUF and SHFL. Various topics like threat

neutralization, self defense, release from chokes, knife attacks, escape strategies etc were

covered. The workshop had the enthusiastic participation of Shriram employees, and all the

participants agreed that it was a super fun workout.

Krav Maga workshop @ Mumbai

Did you know?

Krav Maga was developed by Imre Lichtenfeld in the 1940s for the Israeli

military. This self-defense system encourages students to avoid a confrontation. If

that is impossible, then the fight should be finished as quickly as possible. Krav

Maga combines realistic fight training and techniques drawn from Judo, Aikido,

boxing, and wrestling. It also has a colored belt grading system which is similar to

the Judo ranking system.

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Did You Know Series (DYKS) - 22

The details and rules of the DYKS are as follows:

Each issue will contain 3 multiple answer questions

All staff members are eligible and are encouraged to reply to the questions

All replies to be sent only to [email protected]

The mails should be sent from the official mail ID of the employee.

The response mail should be as follows:

The name of the staff from whom the first correct response comes will be published in the subsequent issue of ‘Breeze’. This will be done for each of the states.

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PART II – Answers to Quiz of May 2015 issue

SNo. Required Information

1 Employee Name 5 Branch code and name

2 Employee Number 6 State

3 Designation 7 Answers:1

4 Email ID 2

S

N Question Answer

1 A TW customers visit our branch with a request

for NOC issuance after repaying all outstanding

amounts in his loan. What will you do?

(D) Take a request letter from the client, ask for a

copy of RC book and forward the same to Zonal /

Regional office for NOC issuance.

2

You are handling a dis-satisfied customer who

is shouting at the branch. He threatens to esca-

late the issue with higher authorities. How will

you behave?

(D) Take him to a conference room/manager cabin,

understand his requirement, and provide a date by

which we can address the need. If it cannot be

addressed, politely tell him your inability with

reasons

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A self employed customer who has been regular

in his repayments, has cleared all the dues on

his TW loan has come to the branch to collect

the NOC. What will you do?

(C) Issue the NOC as per the process, speak to the

client, understand his business, pitch in for a SME

loan. Offer to send a sales person to close the sale

S. No. State Count of responses

1 Tamil Nadu 2

2 Maharashtra 1

3 Karnataka 1

PART III – State wise correct responses to Quiz in May 2015 Issue

mailto:[email protected]

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By:

Sri D. Srinivasan (Sr. Manager)

BPR, Santhome

S.No State Name

1 Tamil Nadu M. Vinoth

2 Maharashtra Amol Patil

3 Karnataka G.S. Radha

PART IV – State wise 1st correct response to Quiz in April 2015 Issue

1) We have a customer login platform on our website www.shriramcity.in. The customer can register on our website if he wants to see the basic details of his loan. While registering he generates a User ID and password. Suppose he forgets his user ID. What should he do?

A) Visit the branch and ask for his user ID.

B) Send a mail to [email protected] and request for the same

C) Create a new user ID

D) He cannot get a new User ID at all

2) A Customer complains that he has been being misguided by a Sales / Marketing Executive that he does not have to pay any pre-closure charges if he wants to preclose his loan. And now the customer wants to preclose his loan but branch staff is insisting that he pays the preclosure charges. The customer is now agitated for being misguided and visits the branch. What will you do as a branch head??

A) Will not ask for pre-closure charges as we have to keep up the commitment of the Marketing Executive

B) Strictly advise the client that if he does not pay, we cannot issue NOC or release his collaterals

C) Will convince the customer that all finance companies have a concept of pre-closure charges. Shall ask him to refer to the welcome / sanction letter given to him and ask him to pay the pre-closure charges. Apologize for probable miscommunication, collect the pre-closure charges and close the loan.

D) Go to my superior and ask for waiver of pre-closure charges.

E) Ignore the customer.

3) One of our Recovery Executives (RE) goes to collect the EMI payment from the customer at his residence. Unfortunately there occurs a technical fault in the machine and the Receipt could not be generated. What should the RE do in your opinion???

A) RE should collect cash from the customer and ask him to collect the receipt next day.

B) RE should direct the customer go to a near-by branch, where he can pay the cash and collect the receipt

C) RE should inform the customer about the problem and will tell him that he would rectify the problem and collect the cash later during the day

D) Since a SMS is also generated, the RE should collect cash and ask the customer to ignore about the Receipt

E) Option B or Option C

PART V – Quiz for June 2015

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CORNER

Featuring thought-provoking stories and forwards that are doing the rounds on social media.

A beggar came to an emperor, and asked for his help. The emperor readily agreed,

since there were many such people who came to him for help each day. He immediately instructed

his courtier to bring money and clothes for the beggar.

However, the beggar said, “If you are going to give me anything

there is a condition.” The emperor asked, “What do you mean? What is your

condition?” The beggar replied, “This is my condition: I accept only if you

can fill my begging bowl absolutely.”

It was a small begging bowl. The emperor

angrily said, “Who do you think I am? A beggar? Can I

not fill your small, dirty begging bowl?”

The beggar said, “It is better that I tell you

before you start, because you can get into trouble

later. If you are confident of filling it, go ahead.”

The emperor called his vizier and told him to fill it with precious stones,

with diamonds, rubies, and emeralds. Let this beggar know who he is talking to!

The bowl was filled.

And then something strange happened.

The king was surprised to see the stones disappear as soon as they fell into the bowl. It was

filled many times and each time it was again empty.

Now he was in a terrible rage, but he told the vizier, “Even if I

lose my kingdom, even if all my treasuries are emptied, so be it. But I

cannot allow this beggar to defeat me!”

One by one, the king’s treasures disappeared into the begging

bowl. By and by, over many months, the king’s riches were reduced to

nothing. The people of the kingdom watched in amazement, and wondered

how and when this would end.

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Finally the king had to fall at the feet of the beggar. He said, “Forgive me, I have failed. But

before you leave, tell me the secret of this begging bowl. How could it make everything disappear?”

The beggar started laughing. He said,

“It is made of human ego. I have made this begging bowl of a human ego:

everything disappears in it, nothing ever satisfies it.'

It is a tremendously beautiful story. That's what is happening to you. It is not a story, it is

your life.

You go on putting cars, bank balances, and houses into your bowl - everything disappears.

But still you are empty.

Never any satisfaction, never any contentment. Again you start begging.

It is a truth in everybody's life, in every man's life.

The ego is never fulfilled.

….Contd.

Greed does not rest until it is satisfied and greed is never

satisified.

- Sam Eastland

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Editorial Committee

Shri K.Subramaniam

Senior Consultant, CO, Mylapore

Smt M.Subhashree

TED., BSC, Santhome

Sri M.Radhakrishnan

Consultant, BSC, Santhome

Sri D. Srinivasan

Sr. Manager, BSC, Santhome

Ms. Teena Philip

Business Manager, BSC, Santhome

Communication Address:

Editorial Committee,

(News Letter—Breeze)Shriram

City Union Finance

144, Santhome High Road,

Chennai—600 004

Phone: 044 43925300

Email:

[email protected]

A parting thought

Stick to your Stick to your visionvision,,

but adapt your but adapt your planplan..

-- Brian MaggiBrian Maggi

“Commitment is what transforms a promise into reality ... Breeze/June...2 Maharashtra Amol Patil 3...

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