Any one can become angry –that is easy. But to be angry with the right person, to the right degree, at the right time , for the right purpose, and in the right way-this is not easy…………….

Aristotle, The Nicomacbean Ethics

•IQ means intelligence quotient

•EQ means emotional quotient

•EI means emotional intelligence

Emotions are complex organizations of the physiological, emotional experiential, cognitive, and reactions to internal and external events."

Emotion is an organized response system that coordinates physiological, perceptual, experiential, cognitive, and other changes into coherent experiences of moods and feelings

Happiness, fear, anger, affection, shame, disgust, surprise, lust, sadness, love, frustration, anxiety, failure, achievement etc. These emotions directly affect our day-to-day life.

There are TWO dimensions of emotions:

Physiological : ‘Emotion’ is a complex state of human mind, involving bodily changes of widespread character such as breathing, pounding heart, flushed face, sweating palms, pulse rate, gland secretions, etc.

Psychological: a state of excitement or perturbation marked by strong feelings.

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Anger: fury, outrage, resentment, annoyance, hostility.

Love: acceptance, friendliness, trust, kindness, infatuation.

Shame: guilt, remorse, humiliation, regret. Fear: anxiety, nervousness, apprehension, terror. Enjoyment: happiness, joy, relief, contentment,

pleasure. Sadness: Grief, sorrow, cheerlessness, gloom. Surprise: Shock, astonishment, amazement

wonder.

• The word “intelligence” did not appear in books before the twentieth century

• “Intelligence” wasn’t common until after 1930

What is Emotional Intelligence (EQ)

Developed from the work of Daniel Goleman,

Emotional Intelligence, Working with Emotional Intelligence, and Primal Leadership - Realizing the Power of Emotional

Intelligence

The model introduced by Daniel Goleman focuses on EI as a wide array of competencies and skills that drive

leadership performance. The four main EI construct Self-awareness — the ability to read one's emotions and

recognize their impact while using gut feelings to guide decisions.

Self-management — involves controlling one's emotions and impulses and adapting to changing circumstances.

Social awareness — the ability to sense, understand, and react to others' emotions while comprehending social networks.

Relationship management — the ability to inspire, influence, and develop others while managing conflict.

Goleman's model outlines four main EI constructs: Self-awareness — the ability to read one's emotions and

recognize their impact while using gut feelings to guide decisions.

Self-management — involves controlling one's emotions and impulses and adapting to changing circumstances.

Social awareness — the ability to sense, understand, and react to others' emotions while comprehending social networks.

Relationship management — the ability to inspire, influence, and develop others while managing conflict.

Emotional intelligence -“is a term used to describe the various competencies that are essential for building, developing and managing relationships” (Peters, 2008, p.13). Emotional intelligence consists of two dimensions, intrapersonal intelligence and interpersonal intelligence.

Intrapersonal intelligence – “being intelligent in identifying our own thoughts and feelings (self awareness) and being effective at dealing with those thoughts and feelings (self management)” (Palethorpe, 2006, p.13).

Interpersonal intelligence – “being intelligent in identifying the thoughts and feelings of others and between others (other awareness) and being effective in how we tailor our actions to work with others most appropriately (relationship management)” (Palethorpe, 2006, p.13).

Intrapersonal intelligence + Interpersonal Intelligence = Emotional Intelligence

•Emotional intelligence addresses the emotional, personal, social, and survival dimensions of intelligence

•EQ is concerned with understanding oneself and others, relating to people, and adapting to and coping with the immediate surroundings

•A dictionary definition might include “an array of non cognitive capabilities, competencies, and skills that influence one’s ability to succeed in coping with environment demands and pressures.”

the ability to acquire and apply knowledge from your emotions and the emotions of others

skill to use your emotions to help you make choices

effective control over yourself and your impact on others.

Intra-personal, invisible to others and occur inside of us◦ Emotional Self-Awareness ◦ Emotional Self-Regulation ◦ Emotional Self-Motivation

Inter personal◦ Empathy ◦ Nurturing Relationships

Domains of Emotional Intelligence

Intrapersonal Adaptability

•Emotional self-awareness •Problem-solving

•Assertiveness •Reality testing

•Self-regard •Flexibility

•Self-actualization

•Independence Stress management

Interpersonal •Stress tolerance

•Empathy •Impulse control

•Interpersonal relationship

•Social responsibility General mood

•Happiness

•Optimism

Personal Competence:◦ Self Awareness◦ Self Management◦ Motivation

Social Competence:◦ Empathy◦ Social Skills

Self-Awareness Self-Management Motivation

Self-Awareness Empathy Emotional Awareness Understand Others Accurate Self-Assessment Developing Others Self-Confidence Service OrientationSelf Management Leveraging Diversity Self Control Political Awareness Trustworthiness Social Skills Conscientiousness Influence Adaptability Communication Innovation Conflict ManagementMotivation Leadership Achievement Drive Change Catalyst Commitment Building Bonds Initiative Collaboration & Cooperation Optimism Team Capabilities

In every field, EQ (emotional quotient) is 2 times as important as your cognitive abilities.

Why is EQ so important?

From Goleman & Gottman’s

• E.Q. predicts higher work performance three times better than I.Q. Prediction range varies between 15 – 45%

• Leadership is largely an emotional intelligence.

• All interaction can be gauged along a continuum from emotionally toxic to nourishing

• Two-thirds of workers say communication problems are the leading cause preventing them from doing their best work.• E.Q. is one of the best predictors of divorce and marital satisfaction

From Dr. BarOn’s research

EQ scores help predict:EQ scores help predict:►Academic drop out► Ability to cope with severe medical condition► Aggression in the work place► Suicide attempts► Ability to recover from mental illness

EQ scores help discriminate between:EQ scores help discriminate between:► Members of Young President’s Association and chronically unemployed► Prisoners and a local normative sample► Successful and unsuccessful alcohol treatment participants► Therapists and their clients

Why is EQ so important? CONTD

From Goleman, Gottman, & Pipher

Over the past two decades, children have become more:•Depressed and lonely•Impulsive and disobedient•Nervous, prone to worry, and irritable• Prone to eating disorders

• What are some possible causes?

•Parents have less free-time with their children•Less relatives in children’s lives these days•Both parents often work•There is more TV watching and computer game playing•One learns EQ from a social life, which has been decreasing.

Why is EQ so important? CONTD

Self-Awareness: The ability to read one’s own emotions and recognize their impact. The two core dimensions are an accurate self–assessment, and self confidence (Peters, 2008, p.13).

Self-Management: Consists of six core dimensions: emotional self-control, transparency, adaptability, achievement, initiative, and optimism (Peters, 2008, p. 13).

Social Awareness: Consists of three core dimensions: empathy, organizational awareness, and service (Peters, 2008, p. 13).

Relationship Management: Consists of six core dimensions: inspirational leadership, influence, developing others, change catalyst, conflict management, building bonds and teamwork, and collaboration (Peters, 2008, p. 13).

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Emotional Competencies are:IndependentInterdependentHierarchical

EI Areas Strengths Areas to improve

Self-awareness I sometimes ignore my

intuition

Social awareness I know when my staff

are unhappy or

unmotivated

I need to improve my

understanding and

awareness of my boss’

thoughts

Self- management I am open, trustworthy

and flexible

I need to be more resilient

under pressure

Relationship

management

People trust me. They

are open with me

I need to improve how I

manage conflict. I also want to improve how I manage my boss.

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Self-AwarenessSelf-Awareness Social Awareness

Self-Management Relationship Management

(Palethorpe, 2006, p. 13)

1. Emotion is information.2. We can try to ignore emotion, but it doesn’t work.3. We can try to hide emotions, but we are not as good at it as we think.4. Decisions must incorporate emotion to be effective.5. Emotions follow logical patterns.6. Emotional universals exist, but so do specifics.

Six Principles of Emotional Intelligence