Antisocial Behaviour Customer Satisfaction Survey Results North Community Safety Team COMMUNITY...

Antisocial Behaviour Customer Satisfaction Survey Results

North Community Safety Team

COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY

• Send you a Customer Satisfaction Survey to fill in, once the complaint is completed

• Publish the results of the Surveys

• Regularly monitor the results and use them to improve our service to our customers

When you report a complaint of antisocial behaviour, we will:


the results to follow….

25 (23%) completed surveys have been returned to us, so

far

June & July Customer Satisfaction Surveys

110 were sent out


Q1 By what method did you contact us to make your complaint?


12%

4%

64%

8%

4%

8%I n person atNeighbourhood Office

Phone call toNeighbourhood Office

Antisocial Behaviouremail

Councillor

Noise Team

Other

Q2 How easy or difficult was it to contact a member of staff to report your complaint?


12%

28%

8%

8% 44% very easy

fairly easy

neither easy ordifficult

fairly difficult

very difficult

Q3 Rate how quickly you were contacted about your complaint


72%

12%

16%

good fair poor

Q4a How would you describe the member of staff dealing with your complaint?


71%

13%

4%

13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

always usually occasionally never

Helpful?

Q4b How would you describe the member of staff dealing with your complaint?


12%

80%

0%

8%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Polite?

Q4c How would you describe the member of staff dealing with your complaint?


13%

71%

4%

13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Responsive?

Q4d How would you describe the member of staff dealing with your complaint?


9%

73%

5%

14%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Knowledgeable?

Q5 How satisfied were you that you were kept up to date about your complaint?


63%

25%

4%

8%

very satisfied

fairly satisfied

neither satisfiednor dissatisfied

very dissatisfied

Q6 Overall how satisfied were you with the outcome of your complaint?


12%60%

12%

8%

8%

very satisfied

fairly satisfied


fairly dissatisfied

very dissatisfied

Q7 Overall how satisfied or dissatisfied are you with the way your complaint was dealt with?


17%58%

13%

4%

8%

very satisfied

fairly satisfied


fairly dissatisfied

very dissatisfied

Q8 How willing would you be to report antisocial behaviour to us in the future?


8%4%

0%

17%

71%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

very willing fairly willing neither willing norreluctant

fairly reluctant very reluctant

Antisocial Behaviour Customer Satisfaction Survey Results North Community Safety Team COMMUNITY...

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