1. 1. Anticipating emotional responses
2. 2. Overview Weneed to not only understand delivering the bad news. We need to understand the impact of bad news on people. Understanding and managing your emotions Anticipating and responding appropriately to others emotions
3. 3. Consider emotions you may encounter Achievement Anything getting in the way of advancement or results Affiliation Anything impairing being liked or accepted Autonomy Anything reducing independence Creativity Anything shutting them down
4. 4. Consider emotions you may encounter Responsibility Anything breaking their commitments Recognition Anything making them look bad Status Anything reducing title or influence Security Anything that makes the future uncertain
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