Anthony loschiavo

Making Knowledge Management Making Knowledge Management actionableactionable

Sharing the lessons from two days at the KM Asia Pacific 2011 Congress

Anthony Loschiavo

Insights not sightsInsights not sights‘The new technologies overtaking us, may

be eroding … our ability to reflect, our pursuit of meaning, genuine empathy, a sense of community connected by something deeper than snark or political affinity.’

New York Times editor Bill Keller

‘Heavy!’

Facta non verba

Top 10 practical takeaway actions Top 10 practical takeaway actions from the Congressfrom the Congress

10. Never again agree to give the graveyard shift presentation on the second day of an KM Conference.


9. Think differently – challenge your thinking

e.g AirbusTwenty researchers

collaborating on a question to help with the answer

Young mentoring older in SM


8. Great organisations set aside time to learn , reflect and adapt

3M and GoogleDemographics – SAF tablets and Scottish engineers


7. In view of the way we learn, look at the way we teach

10% formal20% coaching/mentoring70% on the job

Working and learning at Aussie


6. Unlike capital and labour, sharing knowledge does not lessen it, makes you more powerful

For best chance of success we must loosen hierarchy, no chance if no trustMatrix and networks


5. Great companies learn from mistakes

Create an institute of brilliant failuresSafe environment to fail – Go, SAF


4. We learn by doing, we do not ban stuff, business cases are the worst thing ever created

Give people something that they want and keep it simple


3. In big hierarchical organisations, sometimes guerrilla tactics are best –start from the bottom or even better bottom and top


2. You don’t have to create it you can use someone else’s

audienceTools such as uTube and Facebook and Cloudincremental improvements


1. KM needs to be focused on the business outcomes, ask CEO what keeps him awake at night and how KM can assist.

What’s in it for me??

Your turnYour turn

Your top practical takeaway action from the Congress

Anthony loschiavo

Education

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