Answers to Unit 2
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Transcript of Answers to Unit 2
Factory21
Creative and Digital Media
Apprenticeship
Work Based Competence
What this?
• This is a brief guide to help you answer
the questions for :
• Unit 2 – Communicating and presenting
ideas in the Creative Media Sector
What are the questions?
Q1. What types of communication techniques are there and what techniques are used to influence and persuade others?
Q2. How do you give and receive constructive feedback?
Q3. What methods are used to communicate technical and specialist issues within and across teams?
A golden rule of communication:
Speak to people according to their capacity to understand.
We don’t have to eat everything we see,
and we don’t have to say everything we think.
Less is more.
Keep it Short & Simple !KISS =
10 – 20 – 30 “rule”
http://tinyurl.com/10-20-30-Guy-Kawasaki
•10 slides Maximum
•20 minutes presentation average
•30 pt font minimum
Common Communication
Problems:
1. I’m missing out (on) loads of information!
2. None of the information is relevant to me
3. I don’t know what’s good and what’s bad
4. I’m getting too much spam / white noise
5. I want info and I want it now!
6. I want to see the info, not touch it!
7. I want the info anywhere, anytime
8. I want to share the info with my friends NOW!
Modes of communication
Practical demonstration
Speech and sound
Written word
Physical transmissionVisual imagery
facsimile
binaryGroup work
Media of communication
Purpose of communication
• Aiming for the perfect blend:
Solutions Sensation
Stories
Inappropriate jokes
Obscure cultural references
Uninteresting
Long winded
Overly technical
Too many
Physical
gestures
Telling,
Not showing
Overly complex
No substance
specific
informationJargon
Inappropriate
body language
“Where are we going for lunch?”
“Everyone needs to hand their work in by…”
“This is how you use
the import and synchronisation functions
in Adobe Lightroom”
“There is a fire on Level 2”
“OW! I just cut my leg on the toilet door”
“Have a look at my new “booty bounce” video…”
“OK; this is the work for the week, guys”
“I might be late tomorrow”
“I might be late today”
“I am running late”
“This is the work I have done today”
“This student is getting on my nerves…”
STAFF
STUDENTS
FRIENDS
STRANGERS
CUSTOMERS
THE MESSAGETHE AUDIENCE
“Preeti needs this key to get in”
THE MEDIA
The Silent Language of Success
Did you know that 55% of communication is visual (body language, eye contact) and 38% is vocal (pitch, speed, volume, tone of voice)? That means only 7% involves your actual words. And when the spotlight is on you- whether one-on-one in an interview or when making a presentation to a large group—you need to communicate effectively on all levels. If you fail to prepare, then prepare to fail…
http://tinyurl.com/CarmineGallo
Your message must match:
religion
culture
environment
belief
knowledge
experience
timing
values
language
• Collaborating – I win, you win
• Competing – I win, you lose
• Accommodating – I lose, you win
• Compromising – I bend, you bend
• Avoiding – You bend, I bend
Communication strategies:
Team talking tactics:
• TELLING
• Works best when employees are neither willing nor able to do the job (high need of persuasion and high need of guidance)
• DELEGATING
• Works best when the employees are willing to do the job and know how to go about it (low need of persuasion and low need of guidance)
• SELLING
• Works best when employees have the ability to do the job, but need a high amount of support (low need of guidance but high need of persuasion)
• PARTICIPATING
• Works best when employees are willing to do the job, but don’t know how to do it (low need of persuasion but high need of guidance)
Question Two:
Q2. How do you give and receive
constructive feedback?
“Feedback”
The Performer
THE PERFORMAN
CE
THE STAGE
Goals
Focus
Abilities
Limiting beliefs ATTITUDES
EXPECTATIONS
ENVIRONMENT
Good feedback
is about
this bit
Good coaching
Is only about this bit
Good Mentoring
is about this bitBad feedback
Is only about this bit
When giving feedback: Remember:
• People are not arrows or targets
• Be clear what the goal actually is
• Feedback occurs naturally
• Fail to prepare – prepare to fail
• Focus on process – not outcomes
• Order before Law – make consequences known BEFOREHAND
• Don’t wait for feedback – ask for it!
Be CLEAR on what your goal is
http://www.marionjones.org/
Self – appraisal – reviewing your
feedback• What are my goals in general?
• What are the expectations of the people around me?
• What are my specific goals?
• What do I do to get the results I want?
• How do I measure the success of my behaviour?
• What do I want others to do with me? For me?
• What are the behaviours I want them to avoid? And why?
• Where is improvement needed in them?
• Where is improvement needed in me?
• What are the consequences of all this? For them? For me?
• As a person being appraised, what are the goals and expectations for which I am being held accountable? Have I bought into them? Are they in conflict with my own?
• Which of my behaviours seem productive? Which don’t?
• What progress am I making toward my assigned goals and objectives?
• What effects am I having on others? Where is improvement needed?
Presentation Task:
• PREPARE TO PRESENT YOUR CV, YOUR CPD, AND VIDEO TUTORIAL TO STAFF AND EMPLOYEES AT COLLAGE ARTS ON MONDAY 21ST NOVEMBER
• We will be inviting prospective employers to see your work with a view to offering you a job.
• We will also be making job recommendations to you and for you based on your presentation
• We will be recording the session so that future employers can see your potential
• We will NOT release video to potential employers without your consent.
You will need to:
1. Upload your tutorial video to YouTube and / or Vimeo and / or We.Riseup.Net, and be prepared to discuss it on the day.
2. Prepare a CV in digital format and store it on the web in .pdf or .doc format
3. ( NOT on a USB device or local machine)
4. Read and / or explain your Continuous Development Plan
5. Dress and speak appropriately for the presentation
6. Be available for the whole day ( although we will schedule you for a convenient time )
• You will receive feedback from your audience and analyse the feedback, detailing what was effective and what was not effective about your presentation, and work presented
• Expect your presentation to last no more than 20 minutes.